NEC SOFTWARE SOLUTIONS UK LIMITED

ASSURE Environment Suite - Public Protection

ASSURE Environment Suite – Public Protection is a configurable, intuitive software solution that is browser based and device agnostic, designed in partnership with Local Authorities. Our focus is on automation and efficiency, specialising in Environmental Health, Licensing, Trading Standards and Private Sector Housing.

Features

• All Licensing covered; Taxis, Alcohol, Gambling, HMO, Animals and more
• Built in real-time reporting tool
• Embedded GIS
• Integrated document management
• Automated renewal, expired document and fee reminders
• Connected mobile capabilities
• Public facing applications and enquiries
• Highly configurable with ability to add bespoke information
• Single Sign On abilities for both officers and public

Benefits

• Automated processes save officers' valuable time
• Low maintenance, real-time mapping from Ordnance Survey ensuring up-to-date mapping
• Browser-based solution enables officers to work anywhere, on any device
• Consistent, intuitive experience across all modules reduces training needs
• Configurable validation on public applications ensures minimal officer intervention
• Holistic view of data allows for intelligent decision making
• Supports your digital transformation and channel shift strategies
• Facilitates self-service with intuitive customer portal reducing burden on staff
• Enabler, rather than a barrier, to service redesign
• Open integration strategy, no need to reinvent the wheel

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbidmgmt@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

224158027713239

Contact

NEC Frameworks Team
07852 936231
psbidmgmt@necsws.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our service does not have any specific constraints buyers should be aware of.
• System requirements: Entirely browser based, HTML5 compliant browser appropriate memory (usage depending)

User support

• Email or online ticketing support: Yes
• Support response times: All logged incidents or service requests are acknowledged immediately via NEC’s ITSM Support Portal. Timescales will vary in accordance with the priority of the logged ticket, and our targeted response times during contracted support hours are as follows: ; ; Priority 1 (Critical): service unavailable to end-users - 15 working minutes ; ; Priority 2 (Medium): partial loss of an important business function for end-users - 30 working minutes ; ; Priority 3 (Low): low impact on End-User operations where processing can continue - 60 working minutes ; ; Priority 4 (Minor/ guidance and advice): problems affecting 1 or 2 end-users – 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: NEC provides a single level support service, included in the standard charge for the solution. The details of the support services are:; ; Available 24x7 excluding planned/emergency maintenance.; ; Support response available 09:00-17:30 each Business Day.; ; The solution achieves a minimum of 99.5% availability.; ; End-users can log tickets online 24x7.; ; The end-user has the option to assign the priority when logging the ticket, as follows:; ; Priority 1: Service unavailable to end-users/complete loss of a critical business function/security breach.; ; Priority 2: Partial loss of a business function at a critical time in the business cycle with medium impact on end-user operations/performance degradation affecting 25% or more of end-users.; ; Priority 3: Minor problems with low impact on end-user where processing can continue/performance degradation affecting less than 25% of end-users.; ; Priority 4: Service Requests/problems affecting 1 or 2 end-users.; ; NEC uses reasonable commercial endeavours to provide identification and resolution, obviation and/or mitigation of operational bugs/errors reported by the customer in the solution in accordance with these timescales:; ; Priority 1: 4 working hours.; ; Priority 2: 8 working hours.; ; Priority 3: 36 working hours.; ; Priority 4: 72 working hours.; ; Client Services Manager manages the ongoing relationship, cloud/support engineers allocated as appropriate to resolve any technical issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: In order to effectively use the ASSURE Environment Suite there is an onboarding phase which can involve:; • Configuration services, with an experienced Consultant designing the system to suit your requirements; • Training, which can be delivered onsite or remotely (this is an additional charge based on client requirements using the appropriate NEC Rate Card); • Data migration from existing system (this is an additional charge based on client requirements using the appropriate NEC Rate Card rates ); • Extensive help for users in the form of Online Help files, Release Notes, customer forums, “how to” video library etc.; NEC manages the onboarding process, including migration activities, using its ASSIST methodology, based on PRINCE2. All onboarding activities will be agreed with clients and charged in accordance with the NEC Rate Card.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Throughout the duration of the contract you can use the reporting facilities to extract your business data from the service. We can carry out an audit, for an additional cost, to agree the scope and format of data to be extracted. Following this, we will provide a fixed price to extract the data based on the NEC Rate Card.
• End-of-contract process: In the lead up to the end of the contract term we will discuss options to enter into a new agreement and extend the service or the process of decommissioning the service and providing the customer with a copy of their data. Following this, we will provide a fixed price to extract the data based on the NEC Rate Card.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Full user and administration guides are incorporated into the application as context sensitive help that can be accessed directly from any screen within the application. The information is presented through the browser in HTML format and is fully searchable and includes videos demonstrating how to carry out common actions. The guides can also be provided as files in PDF format.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The ASSURE web application is entirely browser based, so there is no difference between the mobile and desktop service.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Our standard API offering provides users with access to create, retrieve and update information within the system. The API is provisioned as a web service with a set of documented methods providing the user with details of functionality available .
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: ASSURE offers a suite of modules which can be purchased in any combination to suit the Local Authority. Styling is also customisable to match the Local Authorities colours, fonts and logos, and codes within the system can all be altered to match the required way of working

Scaling

• Independence of resources: Each client within the NEC cloud service is allocated computer resources (processing power, memory and storage) in accordance with the number of users and documents to be stored. This is sized to enable users to undertake normal operational activities without affecting other users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: NEC utilise a variety of cloud and datacentre infrastructure, including NEC Managed datacentre services and public cloud platforms such as Azure, OCI and AWS. In addition to encryption, various measures are implemented such as active monitoring and robust access processes to protect data at rest. These controls are regularly reviewed by our Security Architects to ensure they are relevant to current threats and only authorised users can access customer data.; NEC Hosted Datacentres are approved against the Police-Approved Secure Facilities (UK) standard. All data centre services are ISO27001:2022 certified.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users will have direct access to their data via reporting methods, and the embedded reporting tool includes pre-configured domains to assist with this. Alternatively, NEC can assist with data export for an additional charge.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • ODT
  • RTF
  • PPT
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • DOC
  • PDF
  • JPEG
  • PNG
  • MP4
  • DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Private MPLS circuits or equivalent and FastConnect. NEC hosted solutions can be accessed using a fixed circuit or IPsec VPN. Access uses encrypted TLS 1.2 connection with 2048-bit RSA/SHA256 encryption keys, recommended by National-Cyber-Security-Centre (NCSC). NEC implements attack protection involving our perimeter firewall, traffic manager and application-specific filters. Our perimeter firewall supports intrusion detection/intrusion prevention and has request-flooding protection based on thresholds and dynamic address blocking based on feeds from high confidence sources. Traffic manager and application-specific filtering is implemented that recognises and dynamically blocks sources of unusual high-volume traffic, typical of an attack that is outside of expected bounds.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Privileged user access to Windows servers requires an encrypted TLS channel configured to use industry-standard Transport Layer Security (TLS) 1.2 protocol with 2048-bit RSA/SHA256 encryption keys, as recommended by NCSC. Privileged user access to Linux servers, Unix Servers and network devices is configured to use SSHv2 using AES-256 encryption.; All hosted services are backed up to the NEC Backup solution, where data is encrypted using AES-256 encryption when transferring data from the system to the backup devices.

Availability and resilience

• Guaranteed availability: Service availability target is 99.5%. Where the service fails to reach this standard service credits and reimbursement of fees will be on a case-by-case basis.
• Approach to resilience: There are two areas of service resilience: data centre and support.; - Data centre; The data centre housing the ASSURE system is a purpose-built facility classified as Tier III+. It has separate mains power feeds from different supply lines, distributed through independent, duplicated distribution paths to each cabinet. It is designed to be fully resilient with redundant N+1 power and cooling. Services utilise highly redundant and resilient equipment, and virtual technology enables services to move to alternate hosts in the event of a host failure. Resilience is further boosted through resilient and multi-layered network infrastructure based on paired Cisco switch infrastructure. There is stringent security protection certified to ISO 27001:2013 standard. Production services located in the data centre are also protected through replication and disaster recovery services at a second data centre, providing data centre resilience.; - Support; Each contract is assessed for its workload requirements and capacity is built into the supporting technical teams. Specialist shared teams provide support services located from multiple locations enabling service resilience and cover for peaks in demand. Standards, such as ITIL and Service Desk, further contribute to service quality and resilience.
• Outage reporting: Outages will be treated as a Major Incident (MI) and managed by the ISO20000:2018 certified process. A named user will receive an email and SMS message notifying them of the status of the MI until resolution. The incident will also be logged on the Service Desk system where the status is also visible to the user.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Two factor authentication
• Access restrictions in management interfaces and support channels: Separate networks are used for users, and for support and management purposes. These are logically separated using vlans and firewalls. All management and support staff have access via the management network and end users are excluded.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Two factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The NEC Information Security Management System (ISMS) is registered to the International Standard (ISO 27001:2022). Our security policies and procedures have been created to fully comply with the requirements of this ISO 27001 standard. NEC runs a full information security internal audit programme and is independently audited by the British Standards Institute (BSI). This audit reviews our security management controls, policies and processes and ensures these meet the required standard. ; Our security policies and procedures are updated at least annually, and include an Information Security Policy, Data Protection Policy and an Acceptable Use Policy. ; We have a Cyber Security Breach Response Plan providing a plan that will be initiated in the event of NEC experiencing a major cyber security breach, or in response to a high-risk situation that will cause a significant breach if the necessary co-ordinated, preventative action is not taken. Incidents are managed within the context of our ISO/IEC 20000-1 compliant IT Service Management system by dedicated Information Security personnel.; NEC has achieved NCSC Cyber Essentials Plus certification demonstrating our ability to implement processes and procedures that result in protection against the most common cyber threats and demonstrate commitment to cyber security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: NEC is certified for ISO20000:2018 for Service Management.; The status, location and configuration of service components are tracked throughout their lifetime in the NEC Configuration Management Database (CMDB). This is held within the NEC IT Service Management System. Changes to that asset are made via a Change Request or Service Request.; An Impact Assessment (IA) is produced for each Change Request (CR), and a risk score is generated based on the content of the Impact Assessment. ; The CR and risk score is reviewed and approved by NEC, including members of the security team, before going to the customer for approval.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NEC employs several different technologies related to vulnerability management, ensuring that all devices are updated regularly. Where possible automated patching is performed to ensure the timely implementation of updates and patches. Critical and security related updates and patches are proactively monitored and where necessary implemented as soon as possible. ; NEC is a member of the NCSC Cyber Security Information Sharing Partnership (CiSP) and subscribes to the NCSC Early Warning Service which scans for network abuse events on an organisation’s network, as well as vulnerable network services on an organisation’s Internet-facing services. Threats and CVEs are triaged by the InfoSec team.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The NEC security monitoring policies/procedures are aligned with incident management policies and practices. Any significant security issues identified by analysis of monitoring alerts and/or reports will result in the NEC InfoSec team raising a security incident to initiate the associated detailed analysis process. ; NEC uses an advanced SIEM monitoring service as part of our protective monitoring solution. Our SIEM provides predefined alerts and reports that enable log sources to be processed and comply with NCSC guidance and the Data Protection Act 2018. ; Network monitoring-related alerts are sent to our central service management tool and monitored by a 24x7 Service Desk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our Incident Service Management Tool is available online 24/7 and updates will be communicated via email and/or telephone. The NEC Service Desk and ISMT is based on ITIL principles; all staff have ITIL foundation training. Key team members also hold qualifications in ITIL Service Management. High priority incidents can be reported by telephoning or emailing the NEC Service Desk. ; ; Our ISMT enables incident and support requests to be centrally managed as a unique event providing full traceability and audit history.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Scottish Wide Area Network (SWAN)
  • Other
• Other public sector networks:
  • LECN (Law Enforcement Community Network)
  • PSN-P

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: Friday 7 June 2024
• What the ISO/IEC 27001 doesn’t cover: All our supporting services are in scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institute (BSI)
• ISO 9001 accreditation date: Sunday 23 March 2025
• What the ISO 9001 doesn’t cover: Services provided by NEC that are not development, test and support of our products.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7f5cb813-628a-41f1-aaf5-c37764551202
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd276d2d-b032-4133-ae64-3e04eb38b000
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000:2018
  • ISO 22301:2019
  • ISO 14001:2015

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbidmgmt@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.