ACUTEC LIMITED

Microsoft Cloud and On Premise IT Support

Designed to provide complete peace of mind in managing your cloud-based or on premise server and IT infrastructure.

Helping your business to improve efficiency, minimise downtime, maximise security and ensure productivity across your IT infrastructure.

Features

• IT on premise support
• Cloud IT support
• IT Security
• Azure Support and Configuration
• Copilot Consultancy
• PowerBi configuration and support
• Microsoft Defender configuration and support
• Microsoft modern workplace configuration and support
• Microsoft Licensing
• EDR and MDR Endpoint detect and response

Benefits

• Improved Efficiency
• Improved Security
• Minimise downtime
• Ensure productivity
• Management peace of mind
• Reduced Business Risk
• Reduce deployment roll out time
• Consolidate Management and Billing
• Regular, Detailed Reporting
• Get Support When You Need It

£150 to £250 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roche@acutec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

224191646424452

Contact

Mr Chris Roche
01675469020
chris.roche@acutec.co.uk

Planning

• Planning service: Yes
• How the planning service works: A Relationship Manager is assigned to each buyer and will discuss specific requirements and needs with them. An individual proposal is prepared and once agreed we we will then conduct the following activities with the buyer and their staff to deliver this solution: ; ; A dedicated technical expert is assigned to the project ; A comprehensive site audit is conducted ; All non-conformance/deviation from best practice is highlighted ; Our dedicated technical expert orders the necessary equipment, software, cabling and other materials needed ; We will liaise with you to agree a suitable time for the installation ; We will deliver the equipment ; We will complete the installation ; The transfer of all business applications will be managed ; We will evaluate the newly installed systems ; Once everything is working, we will obtain your sign off following the completion of the project
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon AWS

Training

• Training service provided: Yes
• How the training service works: Full face to face set up, onboarding and training is available on site. Online training can be utilised as an alternative to face to face training if required
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our cloud migrations include these basic steps:; ; Establish goals: What performance gains does a buyer hope to see? ; ; Create a security strategy: Cloud cybersecurity requires a different approach compared to on-premises security. ; ; Copy over data: Once a cloud provider has been selected we replicate existing databases. ; ; Move business intelligence: This included existing applications, coding and frameworks etc; ; Switch production from on-premises to cloud: The cloud goes live. The migration is complete.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft
  • Amazon

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide testing resources to perform automated and manual functional testing Methodologies using Microsoft Applications.; ; We provide resources to test both bespoke development and provisioning of Cloud services such as Microsoft Azure and have implemented test procedures for clients or, alternatively worked within their own, existing IT standards.; ; We work with you to benchmark performance and performance test your system assessing both the cloud service and your infrastructure as a whole.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: ACUTEC provides comprehensive support for its clients: ; ; Planned downtime for general maintenance ; Comprehensive Infrastructure Support (Servers, Network, Telephony etc.) ; Effective incident management ; Holiday cover for your IT team when you need it ; Remote diagnostic support facility Service Desk ; Extended support for client weekend and month-end work ; Pro-active Support through our capability to monitor, manage and report ; Professional project delivery ; Multi-system support and third-party liaison service ; Assigned dedicated Account Management to monitor client delight ; ; Each IT support contract is unique. The essential principles of support, flexible change control, accurate timely communication and expert project management skills, have enabled us to become the leaders in this specialist area.

Service scope

• Service constraints: Service desk support provided Monday – Friday between 08.00 and 18.00. (excluding Bank Holidays). Onsite support provided Monday – Friday between 08.00 and 18.00 for ‘Critical’ P1 incidents within 4 business hours. ; ; Includes all parts and labour (excluding consumables) ; ; Clients with support Contracts are entitled to unlimited telephone and remote support within their Service Level Agreement ; ; The above support agreement will automatically be renewed on the anniversary, should you wish to opt out, you must provide written notice no less than 3 months prior to renewal date

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15 minute response during office hours Monday - Friday 8am - 6pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can chat with an engineer via webchat
• Web chat accessibility testing: Not applicable
• Support levels: We provide a technical account manager or cloud support engineer; ; Service desk support provided Monday – Friday between 08.00 and 18.00. (excluding Bank Holidays). Onsite support provided Monday – Friday between 08.00 and 18.00 for ‘Critical’ P1 incidents within 4 business hours.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QSL
• ISO/IEC 27001 accreditation date: 08/02/2024
• What the ISO/IEC 27001 doesn’t cover: All services are covered by ISO27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  At the heart of ACUTECs ethos lies a profound commitment to fostering opportunity, entrepreneurship and through our delivery of wholistic technology solutions for business facilitating the growth of emerging enterprises, thereby contributing to the economic vitality within our region. We have strategically forged robust connections with various community entities, academic institutions, and vocational training providers, leveraging these alliances to stimulate a conducive environment for person development and promoting a diverse workforce.; One pivotal aspect of our approach is the creation of employment avenues, especially targeting individuals encountering impediments to workforce entry and those situated in economically disadvantaged locations. By proactively engaging with such demographics, we endeavour to dismantle barriers to employment and forge a spirit of inclusivity within our operation.; In collaboration with esteemed institutions like Birmingham City University, we are embarking on initiatives aimed at establishing pathways for students hailing from underprivileged backgrounds to access placement opportunities within ACUTEC's range of departments including technology, sales, and business finance. Our concerted efforts, including active participation in university-hosted career expos and sustained dialogue with faculty and student bodies, are designed to not only cultivate professional growth but also address the prevailing skills deficit endemic to the technology sector.; Our relationships within the supply chain ecosystem enable us to offer industry-recognised certifications and qualifications. By harnessing the collective expertise and resources of our partners, we are able to equip budding professionals with the requisite skills and credentials vital for success in today's competitive landscape.; The multifaceted approach ACUTEC have adopted to nurturing students, apprentices and general workforce goes beyond business interests, embodying a steadfast commitment to social responsibility and sustainable economic development. Through close collaborations and targeted interventions, we aspire to create a transformative ripple effect, encouraging the emergence of thriving employees and apprentices and fostering a climate of prosperity for all.

Pricing

• Price: £150 to £250 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roche@acutec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.