Visionist

Smart Building Service

Our innovative RFID tags provide an end-to-end IoT Low Power Radio Network solution to transform your estate to smart buildings with monitoring of your critical systems and utilities. Provides real-time display information of systems, people and assets, an intuitive secure web portal for management and business intelligence reporting.

Features

• Smart Building / Desk Monitoring
• Real Time Asset Tracking
• Real Time Systems Monitoring
• Real Time Utilities Usage
• Real Time Price Comparison of building utilities and services
• Fever Detection
• One Convergence Platform

Benefits

• Enable smart buildings easily
• Enable real time asset tracking and reporting
• Ensure your utilities and services are on competitive tariffs
• Achieve in year cost savings of c.20%
• Look after and monitor staff welfare
• Optimise valuable office space

£6 a device

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@visionist.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

224356171080645

Contact

Elaine Glock
+44 (0)330 223 5000
info@visionist.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Web Browser for portal access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within an hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
• Onsite support: Yes, at extra cost
• Support levels: Monday - Friday 0800-1800 Saturday - Sunday 1000-1600 ; ; Technical Account Manager is assigned to the client for initial onboarding and on a regular basis to ensure service satisfaction
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite installation, training and documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: XML, JSON, CSV etc.
• End-of-contract process: No additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Full managed API Interface
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Testing completed with Jaws and Dragon
• API: Yes
• What users can and can't do using the API: Full managed API
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The potential scope for Smart Buildings is huge. We can provide simple RFID asset tag tracking, through to entire building real time monitoring. Please call to discuss your specific areas of interest.

Scaling

• Independence of resources: Each installation is specific to your needs. Central cloud infrastructure is based upon Azure / AWS hosting

Analytics

• Service usage metrics: Yes
• Metrics types: Real time smart building analytics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% Availability with Data Center Failover
• Approach to resilience: 99.99% Availability with Data Center Failover
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Local admin accounts
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Cyber Essentials Plus

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Components asset tracked through lifetime
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches deployed weekly
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Skyhigh realtime monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes for common events

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Fighting climate change:

  Fighting climate change

  Fundamental to our customer proposition is our commitment to help our clients reduce their carbon footprint and reliance on natural resources. The core of our business lies in identifying, recording, and reporting on energy and water usage to deepen our customers’ understanding of their utilities. This understanding leads to changed behaviours within businesses that reduces their impact on the environment as they strive for more sustainable solutions. We can provide every industry with a higher level of insight that will ultimately lead to a greener future, one in which we believe sustainability will be key.
• Covid-19 recovery:

  Covid-19 recovery

  The COVID-19 pandemic pushed employee health and well-being to the front of the Visionist business agenda. We looked to play a vital role in protecting our employees from the risk of infection by implementing stringent public health measures and supporting the need to work from home, pivoting our office structure to put employee health and well-being first. Throughout this time, we have taken additional measures in response to COVID-19, such as providing support directly to individual employees’ needs and concerns, ensuring that individuals have a safe space to raise any mental or physical health issues, and by catering to home office requirements. As we continue through the pandemic and its many phases, we remain malleable to the changes that come from putting our employees first.
• Tackling economic inequality:

  Tackling economic inequality

  Our solutions are designed to help everyone, and by doing so, we are empowering the idea that anyone can make a difference. Visionist, by its very nature, promotes a future of better opportunity and smarter choices. From the small business owner to the large corporate, from the local government department to the publicly-owned company, from the restaurant owner in England to the farmer in South Africa or South America. Visionist seeks to serve as much of the business community as we can. We believe that by working together globally, we have the best chance of creating a positive influence on the lives of everyone.
• Equal opportunity:

  Equal opportunity

  Visionist are committed to ensuring an inclusive workplace that embraces and promotes diversity. We understand the importance of empowering individuals and enabling everyone to reach their full potential. Successfully managing a diverse workforce means recognising every individual’s contribution. We respect and value the diversity of our people and know that it is a key factor in our ability to make a positive difference to those we work with, each and every day. We aim to provide differently abled employees with the opportunity to develop their career while preventing any negative impact on their health, career sustainability or self-sufficiency. At Visionist, we respect and accept, and we embrace ambiguity and diversity. We focus on supporting our people by taking action to remove unconscious bias and encouraging honesty in all areas of our business.
• Wellbeing:

  Wellbeing

  Visionist believes in the provision of good and safe work for all. We take a proactive approach to providing a workplace environment that enables healthier choices for employees, regardless of position and status. This is carried out by an extensive support system across our business, where employees truly respect and admire each other. Our employees know that a channel of safe communication is available should they have health issues, either now or in the future. This is delivered across the company's HR system in accordance with evidence-based guidance for best practice and achieves the best outcomes for our employees’ health improvement.

Pricing

• Price: £6 a device
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free assessment of existing building services
• Link to free trial: https://www.visionist.consulting/contact-us

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@visionist.com. Tell them what format you need. It will help if you say what assistive technology you use.