CRITIGEN U.K. LIMITED

Lemur

Locana's Lemur product combines the power of geospatial technology with work order management in a single mobile app. Lemur delivers a comprehensive, offline-first, zero-training solution to your field workforce, helping improve productivity and performance by providing engineers with the right information to do the job right first time.

Features

• Complements your field service solution with world-class geospatial capabilities
• Add powerful GIS tools to sophisticated work management, assignment, tracking
• Supports integration with multiple enterprise field service applications
• Blazing fast map experience anywhere you work
• Purpose built to work offline. Performs remotely, regardless of coverage
• Locate correct assets quickly and understand connectivity and interdependence
• Look up asset characteristics
• Record work and defect locations
• Sketch, redline, markup, and quickly create clear as-built drawings
• Provides security that includes encrypted communication and authentication

Benefits

• Perform work in both online and offline environments
• Accelerate construction to as-built in record time
• Capture and correct data in the field
• Reduce errors in performing and recording work
• Ensure adoption and minimize training
• World class GIS paired with a world class fieldservice app
• GIS capability independent but integrated to field service apps
• Configure to multiple targeted workflows
• Leverage your investment in GIS, taking it to the field

£13 to £25 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.housby@locana.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

224422852359494

Contact

Mike Housby
07974940902
mike.housby@locana.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce Field Service Mobile (SFS); Youreka; SAP Service and Asset Manager; SAP Work Manager; SAP Field Service Management; Bespoke apps; others...
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no forced upgrades; Multi-tenant SaaS model preferred, private cloud option available.
• System requirements:
  • Current Version of iOS and one previous
  • Windows 10 version 1908 or newer
  • Android current version and one previous
  • Esri ArcGIS feature services providing data for offline use

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial reaction time within 1 hour 24/7 for top critical issues with regular updates on issue status.; Medium priority response time 4 hours during business hours on business days.; Escalation processes defined
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support included. ; Premium support is negotiable, and may include support for customer's specific workflows and integrations.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers typically hire Locana consultants to help connect Lemur to their GIS services, and to set up caching and workflows.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The only data stored are customer's application configuration and snapshots of their GIS data. Lemur is not a system of record, it passes ArcGIS data to field workers, so there is no data to be returned.
• End-of-contract process: Customer access is turned off, and customer data is deleted after 30 days (or sooner on request)

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile device only, except for Windows desktop. There is no difference in the app inherently, but may be differences based on device capabilities (e.g. GPS, camera, etc)
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Lemur Admin Pro provides ; - configuration options for individual use cases; - log access; - monitoring tools; - utilities to improve, test and troubleshoot configuration
• Accessibility standards: None or don’t know
• Description of accessibility: As a map-based application, Lemur requires vision to interact with.
• Accessibility testing: Accessibility compliance review conducted by 3rd party Level Access
• API: Yes
• What users can and can't do using the API: Deep linking API is a no-code way for external applications to push data into Lemur for display on the map and to control initial map location, zoom, and other display properties. No setup or special environment it required. Lemur Admin Pro provides a link builder tool to assist in building deep links into Lemur Pro.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most parts of the application can be configured (no code) to include:; - icons, ; - text, ; - GIS data and layers shown, ; - which GIS layers and attribubtes are targeted by search and filtering,; - grouping of GIS and dynamically loaded work layers, ; - actions to be associated with each GIS layer; - which functions are available to each user and each configuration, ; - how users authenticate, ; - links to other apps; - completely admin-defined objects to show on the map with custom symbols; - actions when deep links are received

Scaling

• Independence of resources: SaaS service is hosted in auto-scaling Azure environment

Analytics

• Service usage metrics: Yes
• Metrics types: Bandwidth usage
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is imported from Esri ArcGIS via sync-enabled feature services for use within the system, and there is no need to export it, but the cached data snapshots can be downloaded via the Lemur Admin Pro tool.
• Data export formats: Other
• Other data export formats:
  • Esri ArcGIS mobile runtime geodatabase
  • Log format
• Data import formats: Other
• Other data import formats:
  • Esri ArcGIS Sync-enabled Feature Services
  • Esri ArcGIS Mobile Runtime Geodatabase

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% availability. partial refund for monthly service fee if standards aren't met.
• Approach to resilience: Azure-based, information available on request
• Outage reporting: Customers are notified when Locana becomes aware of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only users authenticated by federated identity management solution and members of authorised groups are allowed to perform any actions.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 30/01/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 certification planned Summer 2022
• Information security policies and processes: Defined in SOC 2; ; Locana UK operates with ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Defined in SOC 2; ISO 27001 for Locana UK
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Defined in SOC 2; ISO 27001 for Locana UK
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Defined in SOC 2; ISO 27001 for Locana UK
• Incident management type: Supplier-defined controls
• Incident management approach: Defined in SOC 2; ISO 27001 for Locana UK

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Locana is committed to the concept of sustainable development, which requires balancing the need for economic operations and growth with good stewardship in the protection of the natural environment. ; ; We strive to eliminate any potentially adverse impacts of operations on stakeholders and the communities in which we do business by implementing programmes and initiatives focused on utilising resources efficiently. ; ; A few examples include; a remote workforce model with most employees working from their home office thus reducing the carbon output from commuting, implementing paperless work environment to help reduce the impact of our business on the worlds natural resources, and committing to recycling including the reuse, repurposing and donation of computers. Recycling and turning off the lights not only lowers costs, it has a real-world effect. We expect all employees to think about ways they can individually make a difference and make recommendations and lead initiatives supporting company-wide efforts. It takes the combined efforts of all of us to make an impact.

  Covid-19 recovery

  Locana promotes social distancing, remote working, and sustainable travel solutions to help improve workplace conditions that support the COVID-19 recovery effort in the UK.

  Tackling economic inequality

  Locana has quality systems and processes in place which ensure all our suppliers are paid promptly and within contractual terms. ; ; Locana believes strongly in addressing global economic inequality and in conjunction with some of our third sector clients, many of the solutions we deliver help to address elements of inequality.; ; Locana has done significant work for the HarvestChoice program led by the International Food Policy Research Institute (IFPRI). The ultimate goal achieved was to improve the lives of poor people in sub-Saharan Africa through productive and profitable farming. This work involved agricultural value chains and visualisation. We helped develop a flagship web mapping application which put complex, detailed data into the hands of the people who need it, in a format that makes sense. This helped development stakeholders pinpoint strategic investments and maximise results.; ; Another example is the work we do with 500 Women Scientists, which is a global community formed to serve society by making science open, inclusive, and accessible. Its fundamental mission is to build a means and community for women scientists to connect, learn, share, and grow. Our work with 500 Women Scientists has seen delivery of the Gage platform to connect people around the world using Locana open data and development services. Launched in 2019, Gage successfully met its objectives to provide a fast, efficient resource that enables educators, policymakers, media, and others to quickly connect to the expertise of women and gender-diverse people in STEMM. The platform now empowers thousands of scientists worldwide to exchange knowledge and engage with each other and the public.

  Equal opportunity

  The diversity of Locana’s employees is a tremendous asset. ; ; The Company is firmly committed to providing equal opportunity in all aspects of employment and strives to provide each employee with a safe and healthy work environment which is free from discrimination or harassment based on age, disability, race, national origin, colour, religion or belief, gender, gender identity or expression, sexual orientation, genetics, or other factors that are unrelated to the Company’s legitimate business interests.; ; Locana has defined a comprehensive Diversity, Equity, and Inclusion Charter. We believe in social justice, equity, anti-racism and valuing all we each uniquely bring to Locana.; ; We believe in hearing and respecting other points of view, and respectfully sharing our own.; ; We believe that Locana becomes stronger through our unique abilities and varying viewpoints. Celebrating this strength makes our employees feel more fulfilled and invested in the success of our company. ; ; We believe that all employees should enjoy the freedom of bringing their “whole self” to work. We strive to ensure that each person feels comfortable sharing as much or as little of themselves with their co-workers and that this does not affect work opportunities. ; ; We believe that all viewpoints are welcomed and can be received with an open mind by our co-workers. ; ; We believe and understand the importance of fostering a positive workplace as a priority for our employees. ; ; We are committed to listening, learning, and progressing as an organisation.

  Wellbeing

  We make it a priority to maintain a safe, healthy, respectful work environment free of bullying and harassment. The Company will not tolerate sexual advances, actions, comments or jokes related to age, disability, race, national origin, colour, religion or belief, gender, gender identity or expression, sexual orientation, genetics, or any other comments or conduct in the workplace that creates, encourages or permits an offensive, intimidating or uncomfortable work environment. Each employee has responsibility for maintaining a safe and healthy workplace for all employees by communicating and acting respectfully, participating in a company culture of open communication to sort concerns if they arise, and notifying someone in management, leadership or human resources of perceived instances of unprofessional or unlawful behaviour. ; ; We expect all employees to follow good health and safety rules and practices and to report accidents, injuries and unsafe equipment, practices or conditions.

Pricing

• Price: £13 to £25 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.housby@locana.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.