ROGER ROGER & WALDO LIMITED
Service design
Waldo's service design offering crafts seamless service journeys, aligning with organisational objectives through meticulous analysis and user-centric methodologies. Our approach integrates user feedback, business strategy, and operational excellence to deliver impactful and sustainable service innovations, ensuring customer satisfaction and operational efficiency.
Features
- Interactive planning to lay the groundwork for successful design.
- Risks and assumptions managed with service design practices.
- User research to understand user needs, behaviours, and pain points.
- Service blueprints, mapping out the entire journey.
- Visualising the user's experience across various touch points.
- Developing low-fidelity and high-fidelity prototypes to test and refine concepts.
- Assessing the interconnectedness of different elements within the service ecosystem.
- Collaborating with stakeholders to generate ideas and co-design solutions.
- Defining key performance indicators (KPIs) to evaluate impact.
- Fully documented seamless project handover.
Benefits
- Enhances user experience.
- Streamlines processes.
- Improves customer satisfaction.
- Reduces business risk and costs.
- Fosters a culture of innovation by encouraging creative problem-solving.
- Aligns services and products with strategic goals.
- Improves cross-functional collaboration and shared understanding.
- GDS compliance.
Pricing
£350 to £1,100 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lily@waldo.agency.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 4 4 8 5 4 2 5 7 4 0 5 6 9
Contact
ROGER ROGER & WALDO LIMITED
Lily Videnova
Telephone: 07414537933
Email: lily@waldo.agency
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 48 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Wellbeing
Fighting climate change
We implement sustainable design practices such as using recycled materials, reducing energy consumption, and incorporating renewable energy sources into our service infrastructure. Additionally, we advocate for environmentally-friendly practices within our client organisations and partner with suppliers who share our commitment to sustainability.Covid-19 recovery
Our services include digital platforms for remote work and learning, facilitating access to healthcare services through telemedicine solutions, and supporting local businesses with e-commerce platforms and digital marketing strategies. We also collaborate with community organisations to distribute resources and support initiatives aimed at addressing the social and economic impacts of the pandemic.Wellbeing
We invest in our team's physical and mental health through various initiatives. Each employee receives a £300 home working budget and mandatory DSE assessments to ensure comfortable and safe workspaces. Additionally, we offer discounted gym memberships, private medical insurance, and group exercise classes, promoting physical wellness and team cohesion.
For mental health support, we adhere to the Mental Health at Work commitment, with tailored plans for each business unit. Our dedicated Mental Health First Aiders conduct monthly awareness sessions, and our 'Distinguishing Differences' Slack channel fosters open dialogue and policy influence.
Pricing
- Price
- £350 to £1,100 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lily@waldo.agency.
Tell them what format you need. It will help if you say what assistive technology you use.