Akhter Computers PLC
Managed Autopilot Migration Service
Akhter Computers Managed Autopilot Migration Service is a collection of Microsoft technologies and services used to set up and pre-configure new devices. The aim is to provide users with a device ready for productive use.
Features
- Windows 10 / 11 Autopilot design, delivery & updates
- Windows 10 / 11 Autopilot support & user guides
- Windows 10 / 11 application readiness assessment
- O365 & Azure AD Service Configurations
Benefits
- Reduce the cost associated with on-premises delivery at scale
- Reduce the risk associated with on-premises delivery at scale
- Accelerate the delivery and benefits of Windows Autopilot
- Configured Microsoft 365 Environment
- Automatically join devices to Azure Active Directory or Active Directory
- Auto-enroll devices into MDM services
Pricing
£20 to £27 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ccsales@akhter.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 4 5 2 9 6 1 7 5 4 2 3 3 5
Contact
Akhter Computers PLC
Latifa Hamdan
Telephone: 01279 821200
Email: ccsales@akhter.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Akhter Computers Autopilot specialists will first establish the detailed customer requirements and the current configurations.
To achieve this, the Akhter Computer Autopilot specialist will meet the customer for an initial Implementation meeting. To discuss and confirm migration details. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Autopilot
- Windows 10 / 11
Training
- Training service provided
- Yes
- How the training service works
- End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Akhter's fully managed solution.
- Training is tied to specific services
- Yes
- Services the training service works with
- Managed Auto pilot delivery and setup services
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- There is no specific migration element to the service, but setup of the relevant cloud services does form a part of the service. This includes the design and configuration of Intune, Microsoft 365 and Azure Active Directory environments.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Akhter Computers provide in-house quality assurances through, daily monitoring and customer reporting, network and infrastructure monitoring and annual rehearsal for recovery testing
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security testing
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Our Service Desk team will provide helpdesk access during the standard hours of 8 am to 6 pm Mon-Fri, allowing issues and requests to be raised via phone or email and progressed in a timely manner. Outside these hours the calls are handled by our out-of-hours team.
Service scope
- Service constraints
- Microsoft provide the core software and services
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Target 15 minute response, 8 hours fix depending on priority Monday-Friday 9:00 to 18:00 UK time, excluding weekends and Bank Holidays
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The Service is available with support provided Monday – Friday 09:00 to 18:00. Out-of-hours support is provided for invocations via a hotline service. This out-of-hours support forms part of the Service and is therefore included within the service charges. The Service Level for Service Availability is 99.9% as a measurement of the total Service Hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bmtrada UKAS
- ISO/IEC 27001 accreditation date
- 3 September 2012
- What the ISO/IEC 27001 doesn’t cover
- We are currently not aware of areas that are not covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Moving to Cloud enables the reduction in raw materials being used, energy being spent to run equipment and transportation pollution of hardware. This helps our aims to achieve further net GHG reductions through innovation and efficiencies; acknowledge the role of renewable and bio-based energy sources and materials while minimising carbon emissions; encourage the recovery, reuse and recycle of materials for reduced emissions and include transparent monitoring, reporting and verification systems.Tackling economic inequality
Moving to Cloud provides opportunities for businesses to leverage lower costs from shared hardware and more agile and flexible working. This will allow them to provide opportunities that they would not otherwise be able to offer.
From creating new businesses and new employment opportunities, to improving local nursery care, as well as education resulting in recognised qualifications, digital skills and training, Akhter is committed to tackling economic inequality at its roots within our diverse local community in which we play a very active partEqual opportunity
Moving to Cloud provides opportunities for businesses to leverage agile and flexible working. This will allow them to provide opportunities to those who would otherwise not be able to take advantage of opportunities they are offered.
We encourage equality, diversity and inclusion among our workforce, eliminating unlawful discrimination, aim to be truly representative of our local community with each employee feeling respected and able to give their best.Wellbeing
Akhter take great pride in our workforce and actively support the physical and mental health and wellbeing of our staff. We all spend a long time in front of screens and amongst much else encourage staff to go outside and be active through a variety of schemes.
We do this both as being morally right and in accordance with; The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015. This policy is supported by our sustainability strategy and delivered in collaboration with our supply chain whilst continuously improving our standards, efficiency and effectiveness. We will communicate this policy to our employees, supply chain partners and relevant interested parties and we will review it on an annual basis.
Pricing
- Price
- £20 to £27 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ccsales@akhter.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.