SSR TECHNOLOGIES (UK) LTD

Digital Cloud Portals & Services

The Digital Housing Portal is a cloud-based, fully managed Software as a Service (SaaS) solution that provides tenants with secure, convenient online access to key housing services. Designed for UK housing providers and councils, the portal enables residents manage their tenancy anytime, from any device, reducing admin workload for housing.

Features

• Real-time Data Updates & Reporting
• Secure Authentication & Role-Based Access
• API Integrations
• Document Management & E-signature Support
• Workflow Automation
• Cloud Hosting & Scalability
• Audit Logs & Compliance Controls
• Automated Notifications
• High Availability & Disaster Recovery
• Remote Access from Any Device

Benefits

• Reduce manual administration
• Increase team productivity
• Improve communication
• Empower tenants to self-serve
• Access information on the move
• Resolve cases faster
• Publish key tenancy documents instantly
• Reduce call volumes
• Enhance accuracy
• Deliver a better tenant experience

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at venkata.medisetty@ssrtechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

224788754869211

Contact

Venkata Medisetty
07889043223
venkata.medisetty@ssrtechnologies.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
  • Business rules management

  Modelling and architecture

  • Object Modelling Tools
  • Business Process Modelling Tools
  • Enterprise Architecture Tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Housing Management Systems, CRM & Case Management Platforms,Asset & Repairs Management Systems, Income & Payments Platforms, Document Management & E-Signature Services, Council Digital Service Platforms
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned Maintenance Windows, Internet Connectivity Requirements, Browser Compatibility, Integration Limitations, Data Synchronisation Constraints, Customer-Side Hardware or Software Dependencies, User Access & Authentication Requirements, Storage & Document Management Constraints etc
• System requirements:
  • Internet & Network Requirements
  • Device Requirements
  • Operating System Requirements
  • Authentication & Identity Management

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Email the support team at a dedicated address, Track the status of tickets in real time through the portal or ticketing dashboard.; Critical / Service Down Within 2 hours, weekends Within 4–6 hours; High / Major Impact Within 4 hours, weekends Next business day; Medium / Minor Impact Within 1 business day, weekends Next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support - Email and online ticketing support, subscription fee basis; Enhanced Support - Extended support hours, Charged at £X per month per organisation, Dedicated Technical Account Manager; Premium 24/7 Support - 24/7 support including weekends and public holidays, Charged at £Y per month per organisation, Dedicated Cloud Support Engineer and Technical Account Manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1. User Documentation; ; Full online guides and manuals covering all features and workflows.; ; Step-by-step instructions for tenants and staff, including screenshots and FAQs.; ; Accessible via the portal, downloadable in PDF, and compliant with WCAG 2.1 AA standards.; ; 2. Online Training; ; Live webinars and interactive sessions for administrators and staff.; ; Recorded training videos for tenants and staff to access at their convenience.; ; Focused modules for tasks such as repair reporting, rent payments, document uploads, and case management.; ; 3. Onsite / Tailored Training (Optional); ; Optional onsite training for staff during implementation or major updates.; ; Custom workshops for configuring dashboards, workflows, and administrative tasks.; ; Training can also cover integration with existing Housing Management Systems (HMS) or CRM platforms.; ; 4. Support During Onboarding; ; Access to a Technical Account Manager (TAM) or Cloud Support Engineer (CSE) for guidance.; ; Assistance with initial setup, tenant data import, and configuration of notifications and workflows.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, users can extract all service data securely via self-service tools, APIs, or with assistance from support staff, in standard machine-readable formats, ensuring compliance with GDPR and local regulations.
• End-of-contract process: At contract end, users retain portal access until expiry, can securely extract all data, and receive guidance for transition. Standard support, maintenance, and data export are included in the price, while premium support, onsite training, custom migration, or additional modules incur extra costs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: While the core functionality is the same across all devices, there are some differences in layout and navigation to optimise the mobile experience.On mobile, navigation is simplified with collapsible menus and touch-friendly controls.; Dashboards and reports are condensed for readability on small screens, while full data views remain on desktop.; Notifications, alerts, and key workflows are fully functional on both mobile and desktop, ensuring consistent tenant experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes, the service provides a user-friendly, web-based interface accessible via standard web browsers on desktops, laptops, tablets, and smartphones. with features like portal, Staff/Admin Interface, responsive design, Accessible, secure role based etc
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Continuous Monitoring & Iteration
• API: Yes
• What users can and can't do using the API: Set up the service : Users can programmatically provision tenants, properties, and user accounts, Configure basic service preferences, such as notification settings and access roles; Make Changes Through the API: Update tenant details, such as contact information, tenancy status, and payment preferences, Submit or update repair requests, appointments, or case information, Retrieve real-time data for reporting, dashboards, and system analytics; Limitations of the API: Certain high-level administrative functions, such as account deletion, subscription changes, Real-time synchronisation depends on the availability and responsiveness of connected systems, API access requires authentication via secure tokens or OAuth 2.0, Rate limits apply to prevent excessive requests
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service interface, workflows, forms, dashboards, and permissions through the admin interface or API, with system administrators and support staff managing advanced configuration. Tenants can customise personal settings but cannot modify system-level functionality.

Scaling

• Independence of resources: Each customer operates in a logically isolated environment with dedicated resources, supported by scalable cloud infrastructure and performance monitoring, ensuring that service demand from one user does not affect the experience of others.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides dashboards, exportable reports, and API access to monitor tenant and staff activity, system performance, and notifications, enabling data-driven insights and operational oversight.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data via self-service admin tools, API, or with support assistance, in standard formats, securely and in compliance with GDPR and council policies.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Parqueted
  • PDF
  • Word

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Authentication & Session Security; ; Users authenticate via username/password with optional multi-factor authentication (MFA); Network-Level Protections; ; Firewalls, intrusion detection, and anti-DDoS measures protect the service endpoints from unauthorised access.; ; All API calls are authenticated and encrypted
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Encryption at Rest; ; All tenant and administrative data is encrypted at rest using AES-256 or equivalent encryption standards.; ; Databases, file storage, and backups are fully encrypted to prevent unauthorised access; Access Controls; ; Role-based access control (RBAC) ensures users can only access the data they are authorised for.; ; Administrator and support staff access is limited, logged, and audited; Compliance & Best Practices; ; Data protection practices comply with UK GDPR and relevant public sector security standards

Availability and resilience

• Guaranteed availability: Availability Guarantee; ; We guarantee 99.9% uptime for the service on a monthly basis, excluding planned maintenance windows.; ; Planned maintenance is scheduled outside business hours where possible, with advance notice provided to users.; Service Level Agreement (SLA); ; SLA defines availability as the total minutes the service is accessible to authorised users, divided by total minutes in the month.; ; Downtime caused by factors outside our control (force majeure, user network issues) is excluded.; ; Monitoring & Reporting; ; Continuous service monitoring ensures uptime is tracked and reported monthly.; ; Users can access uptime dashboards via the admin interface.
• Approach to resilience: The service is resilient through redundant, scalable architecture, load balancing, failover mechanisms, geographically redundant UK datacentres, and continuous monitoring. Full disaster recovery details are available on request.
• Outage reporting: 1. Public Dashboard; ; A public status dashboard displays real-time service availability, ongoing incidents, and historical uptime.; ; Accessible to all users without login.; ; 2. API; ; Optional API access is available for councils and housing providers to integrate outage status into internal monitoring or reporting systems.; ; 3. Email Alerts; ; Users and administrators can opt in for email notifications for planned maintenance, service disruptions, and incident resolutions.; ; Alerts include the nature of the outage, affected components, and estimated resolution time.; ; 4. Incident Reporting; ; Major incidents trigger automated notifications and follow-up reports summarising cause, impact, and mitigation steps.; ; SLA breaches are reported with appropriate compensation instructions if applicable.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through RBAC, MFA, IP controls, and strict least-privilege policies. All actions are logged, monitored, and subject to approval workflows to ensure secure and auditable administration.; Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), Restricted Support Access, Network and IP Restrictions, Logging and Monitoring
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: Other Recognised Standards – Additional frameworks and internal policies are applied as required to meet regulatory and public sector requirements. Physical Access Control – Datacentre access and operational security measures comply with CSA CCM v4.0 and related standards.
• Information security policies and processes: Our information security framework includes policies for access control, data protection, incident response, and business continuity, enforced through risk assessments, audits, monitoring, training, and a clear reporting structure overseen by our Information Security Officer.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components of the service are tracked through their full lifecycle, with changes assessed for operational and security impact. Each change is approved, tested, and audited following structured processes that ensure service integrity and compliance
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess threats through continuous monitoring, scanning, and penetration testing. Critical patches are deployed within 24–48 hours, with high-severity issues resolved within 5 days.; Threat and Vulnerability Assessment; Patch Management and Deployment Timescales; Monitoring and Verification
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous monitoring and automated alerting to detect suspicious activity. Critical incidents are investigated within 1 hour, with compromised accounts or systems isolated immediately. All incidents follow a structured response process with documented outcomes and improvements.
• Incident management type: Supplier-defined controls
• Incident management approach: We use pre-defined processes for common incidents, provide multiple reporting channels, and issue formal post-incident reports with root cause and corrective actions. All incidents follow a structured, auditable workflow ensuring fast and transparent resolution.; Pre-Defined Processes for Common Events; How Users Report Incidents; ; Users can report incidents through multiple channels:; Online ticketing system (primary),Email support; Incident Response and Resolution; How Incident Reports Are Provided; ; For significant incidents, a formal post-incident report is produced, including: Summary of the incident, Root cause analysis, User impact Resolution actions, Preventative measures; Continuous Improvement: Lessons learned are reviewed internally for improvements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our free version provides core management features with limited users and basic support. Advanced features, integrations, and SLA-backed support are not included. A 30-day trial is available for full functionality.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 8%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at venkata.medisetty@ssrtechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.