NEYO LTD

Digital Council - Advisory - ServiceNow

At Neyo, our 'Digital Council' aka advisory delivers expert strategic guidance tailored to optimize ServiceNow platforms, aligning them with your business objectives. As a certified partner, we maximize your investment in ServiceNow, enhancing efficiency, driving innovation, and promoting substantial business growth.

Features

• Strategic Alignment: Aligns ServiceNow with business strategies for seamless integration.
• Customized Roadmaps: Tailors step-by-step implementation plans to your specific needs.
• Best Practices and Innovation: Implements cutting-edge practices for competitive advantage.
• Change Management and Adoption: Ensures smooth adoption with operational disruption.
• Continuous Improvement: Regularly refines ServiceNow usage for optimal performance.

Benefits

• Enhanced Efficiency: Streamlines processes, boosting efficiency across business functions.
• Increased Agility: Quickly adapts to market changes with flexible solutions.
• Risk Mitigation: Reduces risks through expert-guided implementations and upgrades.
• Cost Management: Delivers cost-effective solutions, maximizing return on investment.

£295 to £1,350 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@neyoltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

225037051964294

Contact

Chirag Karnik
02030516390
finance@neyoltd.com

Planning

• Planning service: Yes
• How the planning service works: Yes, at Neyo, our 'Digital Council' advisory service specializes in providing strategic planning services for the implementation of cloud hosting and cloud software solutions. Leveraging our expertise as a certified ServiceNow partner, we offer comprehensive planning and advisory support tailored to your unique business requirements and objectives.; ; Our planning services encompass a full assessment of your current IT infrastructure, a detailed analysis of your business needs, and the development of a customized strategy to integrate cloud solutions seamlessly into your existing systems. We focus on optimizing the performance and scalability of these solutions to enhance efficiency and ensure they align with your long-term business goals.; ; Additionally, we assist in managing the transition, addressing potential risks, and ensuring a smooth adoption process. Our strategic planning also includes cost management, aiming to provide the most cost-effective solutions while maximizing your return on investment. With our commitment to continuous improvement, we ensure that the cloud solutions we implement remain cutting-edge and continue to deliver value as your business evolves.; ; Our goal is to empower your organization with the tools and strategies needed to successfully transition to cloud technologies, making your operations more agile and competitive in today's digital landscape.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: Customers have access to a diverse range of training options during their ServiceNow implementation with Neyo. We are committed to empowering your team by sharing essential knowledge and facilitating cross-training activities with your in-house ServiceNow experts. This ensures that your staff is fully equipped to maximize the capabilities of the ServiceNow platform. Additionally, our training programs are tailored to match the specific needs of your organization, enabling a smoother transition and more effective use of the system. We prioritize building your team's proficiency and confidence in managing and optimizing ServiceNow solutions long-term.
• Training is tied to specific services: Yes
• Services the training service works with: ServiceNow

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Yes, our service specializes in assisting buyers with migrating to the cloud and transitioning between cloud services. As partners with both ServiceNow and PrecisionBridge, we are well-equipped to handle migrations across various service management platforms including ITSM, CSM, HR, PPM, GRC, and DevOps.; ; Our expertise with PrecisionBridge's advanced data migration tool allows us to automate and accelerate the migration process, ensuring a seamless, secure, and efficient transfer of data. This tool is particularly adept at handling complex migrations, making it possible to move data not only between different ITSM systems but also across various domains such as customer service management, human resources, project portfolio management, governance, risk and compliance, and DevOps.; ; We provide comprehensive support throughout the migration process, from initial planning and risk assessment to the final stages of implementation and post-migration checks. Our aim is to minimize downtime and ensure that your new cloud services are fully optimized to meet your business requirements.; ; By leveraging our deep knowledge of PrecisionBridge’s technology combined with our extensive experience in cloud services, we deliver customized solutions that enhance the agility and scalability of your IT operations, ensuring your transition to the cloud is successful and aligned with your strategic goals.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • ServiceNow
  • BMC
  • JIRA
  • Ivanti
  • Cherwell
  • SalesForce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experts rigorously unit test any configuration changes to the core ServiceNow product to meet specific customer requirements, as a key part of our standard delivery strategy. This testing aligns with the acceptance criteria outlined in agile stories. We also offer a structured approach to further meet customer testing needs, including:; ; Process Testing: Ensures the functionality meets process requirements.; System Integration Testing: Constructs an end-to-end solution.; Support for Customer UAT: We recommend an Intelibliss-supported, customer-led UAT strategy to enhance engagement and understanding.; This comprehensive testing framework not only speeds up the customer’s familiarity with and comprehension of the solution but also optimizes ServiceNow’s time to value. Our team possesses deep expertise and experience in managing these testing phases effectively, should additional support be necessary.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Ongoing ServiceNow support in a DevOps environment. With the help of ServiceNow and SPOC, you can design, create, configure, implement, modify, and change the ServiceNow application.

Service scope

• Service constraints: At Neyo, we deliver ServiceNow implementations and support with no inherent limitations. To ensure clarity and prevent misunderstandings, we discuss all aspects thoroughly with our customers during the exploration phase, ensuring no assumptions or grey areas impact the project lifecycle. Our services are available globally, with the flexibility to provide support remotely or on-site at the customer's location, depending on their preference. This adaptable approach allows us to meet the specific needs of our clients regardless of their geographical location, ensuring tailored and effective support.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Up to 24/7 depending on support agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: All other support solutions are priced on a tailored basis due to the highly individual nature of ServiceNow Services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  At Neyo we uphold the principle of equal opportunity in every aspect of our employment practices. We are committed to creating a workplace where all individuals have the chance to succeed, regardless of their background, identity, or beliefs. Our goal is to ensure fair treatment, accessibility, and equality for all employees, fostering a culture of diversity and inclusion that drives our collective success.

  Wellbeing

  Neyo prioritizes the wellbeing of our staff as a fundamental aspect of our work culture. We provide comprehensive support systems and programs that promote physical and mental health, work-life balance, and overall employee satisfaction. Our commitment extends beyond conventional benefits to include initiatives that enhance personal growth, workplace happiness, and the long-term health of our team members, ensuring a thriving organizational environment. Currently we offer 3 Well Being Days to all our employees."

Pricing

• Price: £295 to £1,350 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@neyoltd.com. Tell them what format you need. It will help if you say what assistive technology you use.