DOQEX LIMITED

DOQEX Secure Data Exchange

DOQEX data exchanges secure the flow of sensitive data. DOQEX principles are digital sovereignty, value, service, efficiency and complaince control over the movement of information. DOQEX white-label data exchanges are 100% UK or EU, 0% US exposure. DOQEX secures emails, , data rooms, web-portals, FTP, AS2, AWS, Azure, Dropbox, etc.

Features

• 100% UK Digital Sovereignty
• Secure Email Gateway
• Secure File Sharing
• Secure Workspaces
• Data Loss Prevention
• Secure File Sharing
• SSO and Multi-Factor Authentication
• Regulatory and Complaince Audit Trail
• FTP, AWS, Azure, CIFS Data Exchange

Benefits

• Reduce risk of data loss
• Secure business processes
• Reduce Supply Chain Risks
• Simplify GDPR compliance
• Secure Email
• Improve Customer Trust

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ncase@doqex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

225187835851703

Contact

Nick Case
01904 500355
ncase@doqex.com

About the service

• Service categories:
  • Applications
    • Collaborative
      • Email
        • Email
      • Enterprise community
        • Enterprise community
      • Team collaboration
        • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: UK only service provision. DOQEX does not allow service to be hosted on Azure or AWS nor can it use US owned technology anywhere in our service delivery or technology stack.
• System requirements:
  • Up-to-date, standards compliant, web-browsers
  • Securemail requires Smarthost configuration

User support

• Email or online ticketing support: Yes
• Support response times: Monday - Friday 08:00 to 18:00 - 2 hours ; Sat - Sun 00:00 to 23:59 - 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All DOQEX Data Exchanges come with Support included.; Support levels - 2nd and 3rd line support. ; Helpdesk to Helpdesk only. ; Technical Account Manager for each account.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Consultation meetings remote and on-site.; DOQEX branded and customised end-user documentation.; Online training.; Scripted on-boarding,AD/RODC integration
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: User:; Self service data extraction.; Admins:; 1. Self-service data extraction.; 2. Data extraction request. Method and format by mutual agreement.
• End-of-contract process: Data extraction in mutually agreed format.; Retention of meta-data for agreed period, default is 7 years for compliance and audit.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality for users.; Layout differences based upon browser response.; Admins cannot use mobile browsers.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Administrator and developer access via API Playground.; API endpoints are grouped as:; User API; Project Space API; Data API; Instance API
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Admininstrators only:; All visual branding elements. ; Email templates with structured content language; SMS templates; Footer and landing page content; Banners and all Notifications.; ; Manager Users:; Project banners and notifications.

Scaling

• Independence of resources: Customer Data Exchanges operate from dedicated DOQEX service nodes each consisting of a full technology stack including application and database.

Analytics

• Service usage metrics: Yes
• Metrics types: All User Actions and Data Operations.; Any operation, transaction, or activity performed by or on behalf of the Customer through the Service that involves the handling or manipulation of data, including but not limited to uploading, downloading, storing, retrieving, processing, transforming, encrypting, decrypting, viewing, transmitting, or emailing data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Download from the service in the same format the data was ingested.; Scheduled data exports in csv format.; Reports in pdf.; Metadata in json or xml.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Json
  • Xml
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any data format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Srvice is available to users 99% of the month. Performance for all DOQEX implementations is driven by the following metric: Server response to all browser requests is to occur within one second (excluding file download and upload activity and manipulation of large report data sets). Service responses for all errors communicated by the support portal: will be responded to within 4 hours which may overlap to the next day errors that have been responded to will be fixed within 12 hours of the original response which may overlap to the next day(s).
• Approach to resilience: Information available upon request.
• Outage reporting: Email alerts and Telephone calls to affected customer administrators.; API integration at additional cost.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Our devsecops team manages our development, test and production environments using a continuous integration approach This team has full access to our code base, test data and production environments and are all trusted, well-trained and experienced staff (and as such subject to and aware of our security policies). Each team member has named and traceable accounts on every platform and environment. No production data (including encryption keys etc.) is used in testing or development. Weekly account activity reviews are performed, rotated among team members. No other staff member has any access to any code, test, production environment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We operate a bespoke ISMS which governs our information security policies and procedures

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Every change to data, user or system configuration is logged and stored in an indelible audit trail. Change requests come via the support system and are assessed by devOps prior to being sent for action.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a blend of external 3rd party monitoring services and in-house developed processes to identify potential threats. Critical security patches are deployed within 24 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: DOQEX operate an SIEM and log processing service which continuously checks for unusual activity. A range of counter measures will automatically deploy to protect the services and infrastructure. Any incidents requiring additional action are assessed and actions agreed within 24 hours.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: All incidents are recorded in the incident log. Users can report incidents via a link on the service page, via email or by contact with our support desk. Incident reports are not public and provided only to authorised or affected individuals.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully functional. ; Trial time period default is 3 months, variable by negotiation

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 8%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: UKAS
• ISO/IEC 27001 accreditation date: Wednesday 27 April 2022
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ncase@doqex.com. Tell them what format you need. It will help if you say what assistive technology you use.