Datavid Limited
MarkLogic Application Support and Training
Datavid is an independent provider offering application support for MarkLogic, the only enterprise NoSQL database. Datavid's consultants provide data architecture, configuration, administration and integration services. Datavid also provides consultancy/technical services around data/information architecture, data modelling, data strategy, and data migration as a service, as well as training services
Features
- MarkLogic as a managed service
- Data centric solutions that provide meaningful insights
- 3 in 1, document store, search engine and graph database
- Data architecture and semantic modelling
- System design, development, quality assurance services
- Enterprise ready solutions
- Tailored training services adapted to customer needs
- Solutions built and deployed on cloud infrastructure
- No ETL, integrates data faster
Benefits
- Cloud based; aligned to requirements, maximising efficiency and ROI
- Flexible, scalable, independent, technology agnostic approach
- Reduces risk of project/cost over-runs and delays
- Faster realisation of benefits through enterprise ready solutions
- Assurance based on best practices and standards (TOGAF, Zachman)
- Reduces schema-design costs and expensive ETL costs
- Reduces time to market using lean and fast approach
- Top notch support team with expertise in MarkLogic platform
Pricing
£600 to £1,100 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Balvinder.dang@datavid.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 2 5 3 9 4 9 9 9 6 3 4 3 6 7
Contact
Datavid Limited
Balvinder Dang
Telephone: +44(0) 203 488 5494
Email: Balvinder.dang@datavid.com
Planning
- Planning service
- Yes
- How the planning service works
-
Datavid offers design and sizing of infrastructure, and implementation and configuration of MarkLogic solutions in the cloud environments.
We provide detailed business analysis, specification and plans to define requirements and implement them in the Cloud
We review security architecture - we help shape governance strategies to realign organisation’s internal security and governance in line with the cloud provider's services - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide tailored training solutions for customers based on their business needs and varied by the current skills they have in house. We also follow "train the trainer" approach to ensure that organisation has in house expertise in the long run.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Datavid helps customers define a clear migration strategy and defined architecture that is fit for purpose, we then work with customers to plan and implement migration of services, data and users to cloud services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality assurance and performance testing is core to our services. Our teams use latest greenfield technology and tools on the cloud like Browserstack to provide cross browser testing, Our QA engineers are experts in mobile, web based API and back end testing solutions, using cloud based or traditional tools, they follow industry best practice and processes to ensure high standards of quality in every customer product. We design highly available, resilient services and perform extensive testing to ensure each component fails over gracefully.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our consultancy team offers application support. We have expertise in deploying MarkLogic on AWS and Azure Cloud and/or private in-house cloud.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
2 hours during weekdays
4 hours during weekends - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- None
- Support levels
-
We work closely with our customers to provide the necessary support levels. We follow a managed service delivery approach, with an experienced account and delivery team shaped to the required size, scale and specifics of the organisation.
Core support hours are Monday to Friday 08.00 to 18.00 excluding Bank Holidays. During these support hours customers can make enquiries by phone or via email directly.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Intercert INC
- ISO/IEC 27001 accreditation date
- 01/09/2023
- What the ISO/IEC 27001 doesn’t cover
- Na
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
Datavid's Equal Opportunities Policy adheres to the Equalities Act 2010, emphasizing diversity in recruitment and offering equal pay across similar grades. Recruitment strategies prioritize expertise and diversity, utilizing skills-based assessments and non-discriminatory language in job advertisements that are available in accessible formats. Notably, 60% of UK full-time equivalents (FTEs) are from under-represented groups. Recruitment panels include women and individuals with protected characteristics, and use structured interviews to ensure fairness. Additionally, 13% of UK FTEs are apprentices, highlighting our commitment to training new talent.
Retention is strong, attributed to engaging work, continuous skill development, rotational engagements, added responsibilities, and social events. Flexible and remote working options are standard from day one, accommodating diverse employee needs.
Training is conducted virtually, with accessible facilities and documentation. Employees have opportunities for public skills training with reimbursable fees. Professional growth is supported through mentoring, with 10% of UK FTEs currently enrolled in training courses.
Datavid proposes a comprehensive approach to monitoring, measuring, and reporting on Diversity, Equality, and Inclusion (DEI). This involves conducting a requirements survey with the Authority to align our policies with DLUHC requirements. Any identified gaps will be integrated into our systems within 90 days of contract signing, ensuring efficiency by maintaining a unified process for DEI monitoring.
Metrics from recruitment and professional development are crucial for managing compliance with DEI policies and for informing future recruitment strategies. These metrics are reviewed quarterly by the Core Management team and are also utilized in one-on-one staff reviews.
Data is currently managed through spreadsheets by location managers, who report these metrics to the enterprise level. These metrics are discussed in weekly meetings with the CEO and quarterly at the Core Management Meetings. Transparency in feedback and improvements is maintained through presentations at monthly All Hands meetings and an open email suggestion box for improvements.Wellbeing
Datavid recognizes its personnel as its primary internal asset and has seamlessly integrated Health and Wellbeing into its core management practices. The company is in the process of adopting the 6 Standards of Mental Health at Work, extending these to include physical wellbeing discussions i.e. Standard-1: Program - The Core Management Team regularly discusses staff recruitment, development, and wellbeing weekly, directly managing about 40% of consultants. Other project-leaders report to the CEO weekly, with any health-related feedback either addressed immediately by project-leaders or escalated. Recruitment and promotion processes consistently emphasize diversity, disability, and inclusivity. Standard-2: Work Design and Organizational Culture - Agile methodologies are standard across all projects, ensuring clarity on deliverables and deadlines through daily stand-ups and biweekly sprint meetings. A supportive team culture is fostered, with resources like a Technical Slack Channel available for additional support. Flexible working-conditions, including work-from-home options, help staff manage work-life balance, and monthly All-Hands meetings align employee efforts with corporate objectives. Standard-3: Promote Open Culture - Regular one-to-one meetings with senior managers ensure that all employees have a platform to discuss work-life issues openly. Standard-4: Mental Health Literacy - By the end of June 2023, training for managers on handling workplace mental health will be introduced, equipping them with necessary tools and techniques. Standard-5: Use of HSE Management Standards Indicator Tool - This tool is actively used within sprint and project teams to identify and address any assistance needs promptly, with actions taken including workload adjustments, emergency leave, or the provision of a mentor. Standard-6: Internal Escalation and Reporting - A robust system for monitoring, acting on, and reporting health issues is in place, with all concerns reviewed during the Core Management Meetings. Through these standards, Datavid is committed to maintaining an environment that supports the mental and physical health of its workforce.
Pricing
- Price
- £600 to £1,100 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Balvinder.dang@datavid.com.
Tell them what format you need. It will help if you say what assistive technology you use.