RPLUS ANALYTICS SOLUTIONS LIMITED

Rplus AI Dashboard - Analytics, SEO report, Clicks, Reach, Engagement etc

Rplus AI Dashboard - Analytics, SEO report, Clicks, Reach, Engagement etc

Features

• AI-Powered Demand Forecasting
• AI-driven Data Cataloguing and Metadata Management
• Real-Time Demand Monitoring & Alerts
• Automated Data Quality & Anomaly Detection
• Machine Learning Model Integration within Data Pipelines
• Intelligent Data Governance and Compliance Automation
• Multi-cloud support to optimise AWS, Azure, Google, Snowflake, Databricks workloads.
• Integrated data catalogue to search, access and understand enterprise data
• Integrate data with ETL, ELT, Spark or managed serverless options.
• Database, warehouse, datalake, storage, messaging, SaaS, webservice connectors.

Benefits

• End-to-End Data Lifecycle Automation
• AI-Augmented Data Quality & Governance
• Faster Insights and Reduced Time-to-Value
• Seamless Integration Across Ecosystem
• Operationalize AI into business processes to eliminate data silo fragmentation.
• Visibility of workloads, auto-tuning to optimise and govern Cloud costs

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lavanya@rplusanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

225423560631633

Contact

Lavanya KV
07504605955
lavanya@rplusanalytics.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integrated AI software, but can be used as Standalone as well.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Can be deployed any tech stack to enable AI automation
• System requirements:
  • Application Interface
  • Database
  • API
  • UI UX

User support

• Email or online ticketing support: Yes
• Support response times: 9 to 5 (UK time), 7 days a week
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, or user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Any Data Storage or Hadoop Platform
• End-of-contract process: Only Service Cost
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile compatible view with same functionalities
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: All key capabilities can be accessed and integrated through our service interface. This allows seamless integration with other services, platforms, websites, apps and applications.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service provides a RESTful Application Programming Interface (API) which allows programmatic control of any user and service management function.
• API: Yes
• What users can and can't do using the API: The service provides a RESTful Application Programming Interface (API) which allows programmatic control of any user and service management function.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service provides broad data management capabilities that can be very extensively configured and customised by users

Scaling

• Independence of resources: Customers have a dedicated instance of our service and a dedicated virtual machine(s), network and storage resources which can be adjusted as needed by the customer. Monitoring and planning services are available to assist with adapting to changing resource requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: We usually define a custom set of metrics with our customers as we can extract a very broad range of data from: (i) our application; (ii) our hosting environments; and (iii) our support systems.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Export API's or Excel
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Depending on the hosting and support arrangements in place, we can offer SLA-governed availability levels of up to 99.9%
• Approach to resilience: We offer a range of resilience options. Please see our Service Definition document
• Outage reporting: We agree outage reporting arrangements flexibly with individual customers to fit in with their own processes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
• Access restrictions in management interfaces and support channels: Web & Call Support
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Accredited to the ISO27001 ISMS standard
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Every customer fully controls the configuration of their service-instances.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We have an IDS/IPS in place and anti-malware software on all Windows servers. We collate log files centrally from all relevant system components, and these are reviewed daily by the devops team
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: When incidents occur, they are triaged by a Service Manager who co-ordinates the response in accordance with our ISO27001 policies and procedures. Our team and customers may report incidents by phone or email, or enter them directly into our helpdesk system.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bc0a21e0-46df-4756-9d47-a6ace4974b88
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 22d519cc-dc34-47d4-a7c9-4403c2b91196
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lavanya@rplusanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.