Service Discovery, Design and Implementation
Providing professional services for case management solutions and associated platform capabilities, including assessment management and applicant tracking.
Discovery, alpha, beta and live project phases, in line with GDS' service manual, including digital transformation and legacy replacement.
We are DevOps specialists in AI and Automation for AWS and Azure.
Features
- Business Analysis
- Delivery Management
- Architecture
- Testing/Quality Assurance
- Software Engineering
- Technical Design
- Project & Programme Management
- AI powered automation
- Service Design
- User Research
Benefits
- User centred design
- Iterative design and development
- Focus on early value realisation
- AI fluency and enablement
- Improved performance metrics and monitoring
- Efficiency and cost reduction through automation
- Reduction in error rates
- Data quality uplift
- User-oriented design
- Improved data intelligence
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 2 5 7 4 6 2 2 0 3 4 5 6 8 8
Contact
QuickCase
Jonathan Sharpe
Telephone: 07500988810
Email: sales@quickcase.app
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Capability analysis
- Enterprise architecture
- Cloud gap assessment
- Architecture options analysis
- Delivery Road-mapping
- Other
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
- Business hours only (8am - 6pm, Monday to Friday). First response time is based on priority: 1 hour - Urgent 4 hours - High 8 hours - Medium 1 day - Low
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- N/A
- Support levels
- A number of different support models can be offered to meet your needs. Standard Support is 9-5pm, Mon-Fri, via a ticketing system.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £840.00 | |
| Senior solution architect | £950.00 | |
| Lead solution architect | £1,050.00 | |
| Principal solution architect | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £840.00 | |
| Senior technical architect | £950.00 | |
| Lead technical architect | £1,050.00 | |
| Principal technical architect | £1,260.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £790.00 | |
| Infrastructure engineer | £840.00 | |
| Senior infrastructure engineer | £950.00 | |
| Lead infrastructure engineer | £1,050.00 | |
| Principal infrastructure engineer | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £790.00 | |
| Infrastructure operations engineer | £840.00 | |
| Senior infrastructure operations engineer | £950.00 | |
| Lead infrastructure operations engineer | £1,050.00 | |
| Principal infrastructure operations engineer | £1,260.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £790.00 | |
| Business analyst | £840.00 | |
| Senior business analyst | £950.00 | |
| Lead business analyst | £1,050.00 | |
| Head of business analysis | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £840.00 | |
| Delivery manager | £950.00 | |
| Senior delivery manager | £1,050.00 | |
| Head of (Agile) delivery management | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,575.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £790.00 | |
| QAT analyst | £840.00 | |
| Senior QAT analyst | £950.00 | |
| Lead QAT analyst | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £790.00 | |
| Test engineer | £840.00 | |
| Senior test engineer | £950.00 | |
| Lead test engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,050.00 | |
| Head of test | £1,260.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £790.00 | |
| DevOps engineer | £840.00 | |
| Senior DevOps engineer | £950.00 | |
| Lead DevOps engineer | £1,050.00 | |
| Principal DevOps engineer | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior frontend developer | £790.00 | |
| Frontend developer | £840.00 | |
| Senior frontend developer | £950.00 | |
| Lead frontend developer | £1,050.00 | |
| Head of frontend development | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £790.00 | |
| Developer | £840.00 | |
| Senior developer | £950.00 | |
| Lead developer | £1,050.00 | |
| Principal developer | £1,260.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £790.00 | |
| Accessibility specialist | £840.00 | |
| Senior accessibility specialist | £950.00 | |
| Head of accessibility | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior content designer | £790.00 | |
| Content designer | £840.00 | |
| Senior content designer | £950.00 | |
| Lead content designer | £1,050.00 | |
| Head of content design | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior interaction designer | £790.00 | |
| Interaction designer | £840.00 | |
| Senior interaction designer | £950.00 | |
| Lead interaction designer | £1,050.00 | |
| Head of interaction design | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior service designer | £790.00 | |
| Service designer | £840.00 | |
| Senior service designer | £950.00 | |
| Lead service designer | £1,050.00 | |
| Head of service design | £1,260.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior user researcher | £790.00 | |
| User researcher | £840.00 | |
| Senior user researcher | £950.00 | |
| Lead user researcher | £1,050.00 | |
| Head of user research | £1,260.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Friday 10 October 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-