UrbanTide Limited

uZero

uZero, a cloud-based data insights platform, maps, identifies and predicts fuel poverty. Leveraging advanced AI analysis, uZero seamlessly integrates anonymised real-time smart meter data with multiple cross-sector datasets, facilitating predictions of fuel poverty to target Net Zero strategy, retrofit programmes, grant funding and decision making to support fuel poor households.

Features

• Secure cloud-hosted customisable data dashboard
• Area based rankings of fuel poverty risk in easy-view heatmap
• Locally mapped data on streetview or satellite maps
• Individual household data including income, HUG2 eligibility, EPC data, deprivation
• Unique data intelligence with anonymised DCC smart meter system data
• Export custom filtered data with APIs, and raw data
• Integration with existing, real-time and third-party systems
• Advanced AI predicts potential carbon savings and remediation costs
• Automated monthly data refresh
• Controlled data access and secure data sharing- GDPR compliant

Benefits

• First time access to unique smart meter data insights
• Assess the impact of targeted energy-efficiency measures over time
• Identify vulnerable residents and areas at risk of fuel poverty
• Provide better targeted support for increases return on investment
• Identify priority areas for retrofitting, saving time and money
• Improve efficiency schemes uptake, lowering energy bills and improving wellbeing
• Track intervention impact, comparing before and after fuel poverty risk
• Improve financial resilience, reduce poverty gaps and prevent vulnerability earlier
• Significant savings through improving data quality for data-driven decisions
• Demonstrate the impact of open data on Net Zero planning

£1,000 to £10,000 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

225795823188896

Contact

Steven Revill
07921912422
steven.revill@urbantide.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: USmart (also from UrbanTide Limited)
• Cloud deployment model: Public cloud
• Service constraints: No there are no constraints
• System requirements: Accessible via web browsers (all standard ones, Chrome, IE, etc)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Critical - 1 business hour; Urgent - 1/2 business day; Medium - 1 business day; Informational - 2 business days; ; Therefore response times are different at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: A technical account manager is provided for every customer. The technical account manager engages with the cloud support engineer to rectify any issues. ; ; We have no additional costing for different support levels at present. Our support level is the same albeit the Service Level Agreement specifies the different speed of response for each type.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have user documentation available here https://urbantide.atlassian.net/wiki/spaces/US/overview which provides training for all services and functionality. ; ; However, we normally undertake some user training either onsite, online or a mix of both as required by the customer. This continues throughout the contract as new users join or features are released.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Bulk extraction of metadata can be provided alongside the datasets which are all available as standard. ; ; We also have a full json dcat end point which enables harvesting of the metadata and data in various formats.
• End-of-contract process: There are no additional costs. ; ; We support the user in ensuring access to the relevant metadata files and data files. Only once this has occurred will we switch off the service. ; ; Exit interview to determine why the customer no longer requires our product.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The primary difference is how is the view on screen as we have designed for the services to be reactive to the screen size. There is no difference to functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have tested using the WCAG compliance checker
• API: No
• Customisation available: Yes
• Description of customisation: Provision of organisation information; Provision of organisational specific data for retraining or supervised learning; Creation of specific visualisations

Scaling

• Independence of resources: Normal usage patterns for user numbers and data upload/ downloads are managed through autoscalable microservices which are already designed into the system. ; ; uSmart's primary demand pinchpoint is our data query layer. Here we have the ability to scale the demand by increasing the cloud resources available though on click deployment to increase the speed systematically. This speeds up the service to users, albeit users are never not served, it can just take time.

Analytics

• Service usage metrics: Yes
• Metrics types: The number of active users.; The number of API requests. ; The number of dataset requests.; Uptime is also constantly monitored and available through uptime.robot
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By logging in and selecting the download function or via the API interface for each dataset.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Json
  • Geojson
  • Xml
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Json
  • Geojson
  • Xml
  • Pdf
  • Rdf
  • Dmp

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: USmart has availability guarantee of 99.9%. ; ; Refunding has never been required as service level guarantees have always been extended. ; ; We don't have a set refund policy but have signed up to customer defined refund levels in previous/ existing Contracts and are happy to do the same in future.
• Approach to resilience: We are happy to make this available on request.
• Outage reporting: A public dashboard - uptime robot is provided. ; ; We also send emails to users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: 2FA is available for customers who determine they wish to use it. This can also be controlled at a user type level so the customer can decide if it is implemented for admin and/ or tiers below admin. ; ; Admin functionality is restricted to admin users anyway by design of the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 05/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: It is aligned with ISO/IEC27001 and we also maintain Cyber Security Plus Certification.
• Information security policies and processes: Cyber Security Plus Certified and we also have a Cyber Security Policy and a Quality Management Statement both of which have been checked and accepted by UK Public Sector bodies for their procurements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Unit testing and frequent review between the Management Team and the Technical Team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All of our services are hosted within Amazon Web Services and we action any advice provided by AWS. ; We deploy patches within the two week sprint period and instantly when they are noted as urgent. ; In addition to AWS advice we also action alerts provided through the Frameworks we are part of including for example Crown Commercial Services RM6094 and RM6200.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach combines our own monitoring, that of our cloud service provider AWS and any identified issues through our knowledge and network alerts including existing Crown Commercial Services Frameworks (e.g. RM6094 and RM6200). ; ; - AWS make us aware of any potential comprises; - When made aware we review and implement urgent changes as quickly as possible reapplying resources to solve the problem or include it within the next sprint. ; - Our own monitoring includes internal log management dashboards for identifying security events.
• Incident management type: Supplier-defined controls
• Incident management approach: Aligned with ISO/IEC 27035-2:2016 our approach includes both Plan and Prepare and Lessons Learned.; ; Specifically this is covered within our Continuous Improvement Policy which incorporates incident management which states that:; - information security incident management is recognised by management;; - we manage these risks and have an incident management plan in the event of incidents; - we have clear responsibilities for tackling incidents dependant on the type and this is shared across the organisation; - provision of incident reports to customers when it impacts them; - learning from incidents to reduce re-occurance.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  uZero makes a substantial contribution to delivering environmental benefits, advancing progress towards net zero, and supporting environmental protection and improvement. By harnessing unique smart meter data and advanced AI algorithms, uZero provides valuable insights into energy consumption and fuel poverty, facilitating targeted interventions to improve energy efficiency. Through seamless integration with existing systems and customisable data dashboards, uZero empowers stakeholders to make informed decisions, including directing funding for support which can lead to significant savings in time and resources while ultimately lowering energy bills and improving accelerating progress towards Net Zero objectives. Additionally, uZero enhances data quality for data-driven decisions, demonstrating the impact of open data on net zero planning and promoting more effective environmental strategies.

  Covid-19 recovery

  uZero's integration with existing systems and customisable data dashboards can support organisations in adapting to new ways of working post-pandemic, filling skills gaps, and supporting employment and skill development in high-growth sectors through data-driven decision-making and resource allocation. ; By providing insights into energy consumption patterns and facilitating targeted interventions to address fuel poverty, uZero contributes to cost-saving measures for households and businesses, potentially freeing up resources for job creation and economic growth

  Tackling economic inequality

  uZero drives innovation and supports disruptive technologies to deliver lower-cost, higher-quality services in the energy sector. By harnessing unique data and advanced AI algorithms, uZero enables the development of innovative solutions that optimise energy efficiency and reduce costs. ; uZero supports efforts to reduce fuel poverty, helping tackle economic inequality by alleviating financial burdens on low-income households. By lowering energy bills and improving access to affordable energy, initiatives aimed at reducing fuel poverty ensure that vulnerable communities have more disposable income to allocate towards other essential needs, such as food, healthcare, and education. This, in turn, helps to reduce the wealth gap and promote greater economic equality among individuals and communities.

  Wellbeing

  uZero supports health and well-being by facilitating improvements in energy efficiency, thereby reducing energy bills for households, which can alleviate financial stress and contribute to overall mental and physical well-being. Additionally, uZero's insights help identify vulnerable households and areas at risk of fuel poverty, enabling targeted support to improve financial resilience and prevent health-related issues associated with living in energy-inefficient homes. uZero contributes to creating healthier and more sustainable living environments.; ; uZero facilitates collaboration and data sharing among stakeholders, fostering transparency and cooperation in addressing energy-related challenges. This supports strong, integrated communities and teams, boosting the ability to deliver effective solutions and enhancing overall wellbeing of communities that benefit from initiatives to reduce fuel poverty.

Pricing

• Price: £1,000 to £10,000 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.