WordPress Support and Maintenance
The WordPress support team at 2able have lived and breathed WordPress since 2010. In that time we’ve supported 100’s of WordPress websites, both direct for organisations and on behalf of other Digital Agencies. As you can imagine, this help has been across a variety of sectors with varying support needs.
Features
- Working with WordPress since 2010
- WordPress technical issues
- Wordpress multi-lingual websites
- Mobile first WordPress websites
- WordPress Core and Plugin issues
- Security assistance and WordPress hardening
- WordPress page speed assistance
- WordPress Child Theme assistance
- WordPress hosting solutions and advice
- WordPress Backup strategies
Benefits
- Over 15 years WordPress experience
- Freeing you up to focus on what you do best
- Present your WordPress site in other languages
- Device-friendly solutions
- Security is fully-managed
- Ultra-fast website speeds for Google
- Trusted by other Digital Agencies with their WordPress needs
- Reduced down-time with safe update practices
- Wide-range of hosting options
- Multi-location backups for safety reasons
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 2 5 8 6 9 6 8 2 7 1 4 2 0 2
Contact
2ABLE LTD
Ben Crowley
Telephone: 01202 237 891
Email: service@2able.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
- Our service is provided predominantly via remote access, although we can work on-site if required.
User support
- Email or online ticketing support
- Yes
- Support response times
- Emergency issues within 1 hour. Standard response within 8 hours. SLAs can be tailored to meet the needs of the client.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels are customised to the clients needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £800.00 | £800.00 |
| Solution architect | £800.00 | £800.00 |
| Senior solution architect | £800.00 | £800.00 |
| Lead solution architect | £800.00 | £800.00 |
| Principal solution architect | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £800.00 | £800.00 |
| Technical architect | £800.00 | £800.00 |
| Senior technical architect | £800.00 | £800.00 |
| Lead technical architect | £800.00 | £800.00 |
| Principal technical architect | £800.00 | £800.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £800.00 | £800.00 |
| Junior DevOps engineer | £800.00 | £800.00 |
| DevOps engineer | £800.00 | £800.00 |
| Senior DevOps engineer | £800.00 | £800.00 |
| Senior DevOps engineer - management | £800.00 | £800.00 |
| Lead DevOps engineer | £800.00 | £800.00 |
| Lead DevOps engineer - management | £800.00 | £800.00 |
| Principal DevOps engineer | £800.00 | £800.00 |
| Principal DevOps engineer - management | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £800.00 | £800.00 |
| Junior frontend developer | £800.00 | £800.00 |
| Frontend developer | £800.00 | £800.00 |
| Senior frontend developer | £800.00 | £800.00 |
| Lead frontend developer | £800.00 | £800.00 |
| Head of frontend development | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £800.00 | £800.00 |
| Junior developer | £800.00 | £800.00 |
| Developer | £800.00 | £800.00 |
| Senior developer | £800.00 | £800.00 |
| Senior developer - management | £800.00 | £800.00 |
| Lead developer | £800.00 | £800.00 |
| Lead developer - management | £800.00 | £800.00 |
| Principal developer | £800.00 | £800.00 |
| Principal developer - management | £800.00 | £800.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £1,200.00 | £1,200.00 |
| Accessibility specialist | £1,200.00 | £1,200.00 |
| Senior accessibility specialist | £1,200.00 | £1,200.00 |
| Head of accessibility | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £800.00 | £800.00 |
| Junior graphic designer | £800.00 | £800.00 |
| Graphic designer | £800.00 | £800.00 |
| Senior graphic designer | £800.00 | £800.00 |
| Lead graphic designer | £800.00 | £800.00 |
| Head of graphic design | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £1,200.00 | £1,200.00 |
| Junior user researcher | £1,200.00 | £1,200.00 |
| User researcher | £1,200.00 | £1,200.00 |
| Senior user researcher | £1,200.00 | £1,200.00 |
| Lead user researcher | £1,200.00 | £1,200.00 |
| Head of user research | £1,200.00 | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 240a30e8-b55f-4f56-8df1-8fd76d1ff7bf
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-