RENKAP LTD

Site Surveys & Due Diligence

Our Site Survey Platform allows clients to easily tender, procure, instruct and manage multiple surveys for property development or refurbishment.

Previously our clients had to manage all the multiple surveys but through RenKap they can now instantly get 3 quotes from vetted surveyors and manage it all on one platform.

Features

• One-stop shop for all property survey needs
• Upload a site and instantly get multiple quotes per survey
• From multiple pre-vetted surveyors
• Instruct many surveys in one click. One contract One payment
• Arrange site visits and track progress via an online dashboard
• Capture all report outcomes into an automated online risk register
• Risk register with priced recommendations - one click instruct
• Secure cloud storage of all site survey reports and data
• Inbuilt collaboration functions. Easily share findings with your project team
• No software to download, no onboarding required -simple to use.

Benefits

• Operational Efficiency - Reduce in-house resource requirements by 90%
• Speed - Complete Site Investigation works 3x faster
• Quality – Guaranteed consistent quality on every project
• Instantly get 3 prices per survey from vetted suppliers
• Receive aggregated data to enable data driven decision making
• Minimise future site risks and abortive costs on your projects
• No software to download, no onboarding required -simple to use.
• Included: Topographical Survey, Utility Survey, Asbestos Survey, Legal search +
• Included: Noise Survey, Tree Survey, UXO Survey, Archaeology Survey
• Included: Ecology Survey, Flood Risk Assessment, Geotechnical Survey, Land Contamination

£6,000 to £15,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gonzalo.m@renkap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

225990212425328

Contact

Gonzalo Marquesini
07988719155
gonzalo.m@renkap.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: RenKap's service does not contain any service constraints.
• System requirements: Internet access is the only requirement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided during usual business hours - 9am to 5pm, Monday to Friday (excluding public holidays).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support is provided during usual business hours - 9am to 5pm, Monday to Friday (excluding public holidays).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our service is very intuitive to use however, new users are all provided with a product demo and a video guide on how to use our service. If users require additional support, our experienced account managers are available to support via video calls - 2 hours of support included with the onboarding if required.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Video Guides (youtube)
• End-of-contract data extraction: All data can easily be downloaded via our platform in both excel and pdf formats. Clients have 3 months to do so from terminating their contract.
• End-of-contract process: The buyer can simply renew their subscription or deactivate their account by contacting the RenKap team via email.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: On desktop you have full functionality. On mobile, you can view the outcomes and findings from all the completed surveys.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Our solution allows users to customise which Due Diligence surveys are required on each construction or property project. This includes services such as asbestos survey, utility survey, ecology survey and so on. ; ; How? When users upload their sites onto our platform they will be recommended which Due Diligence surveys apply to that site based on the information they have provided. They then have the option to easily select or de-select additional surveys that they may or may not need. Also users can tweak the survey scope of services if required by contacting the RenKap team.

Scaling

• Independence of resources: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level. AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data can easily be downloaded via our platform in both excel and pdf formats.
• Data export formats:
  • CSV
  • ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As a web based solution, our platform is available to be used 24/7 bar any unforeseen circumstances. ; ; If one of our suppliers has not provided their works as per our agreed scope of service, RenKap will withhold funds until they make good the works and it is satisfied with the client. If RenKap are at fault for an error, we will recompense 10% of our fee and make good the situation at the earliest opportunity.
• Approach to resilience: We use AWS hosting with premium daily backups of our database.
• Outage reporting: We use a third party software to identify any outages immediately, We then instantly notify users via email alerts.; ; Our account managers will be in touch with the users to resolve any issues in a timely manner.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and Password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our governance is based on the ISO/IEC 38500:20015, the objective of which is to promote effective, efficient, and acceptable use of IT. ; We also base our process on A2.10 of Cyber Essentials.
• Information security policies and processes: We have the following policies in place: Email/Communication Policy, Acceptable Use Policy, Access Control Policy, Change Management Policy, Incident Response Policy, Remote Access Policy. All our employees receive compulsory training.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Version Control: Check the work into a common repository and to see changes done with full version history.; 2. Baseline and release information: When was the last version released, what it contained, and having a baseline version to deploy at any time.; 3. Audits & Review: Audit to ensure that people are actually following the configuration management and versioning system properly.; 4. Documented Process: An agreed upon process to ensure compliance in actual implementation. ; 5. Build, Integrate and Deploy Scripts: Common, standard scripts that automate the work of building, testing, integrating, deploying, and removing manual errors from the process.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We ensure that all software and applications are always up-to-date with the latest patches and updates from reliable sources. All software for the company operations are licensed in accordance with the publisher’s recommendations. Additionally, all high-risk or critical security updates are installed within 14 days of release.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We undertake penetration testing to identify any potential compromises.; We then complete patch management and risk assessments to help us respond when we find a potential compromise.; ; If a user reports a problem, we will record these issues and implement patches to resolve them within 5 days.; ; We also have a product designer who tests the tech flow on a fortnightly basis to identify issues before a customer will be exposed to them.
• Incident management type: Undisclosed
• Incident management approach: We have a Security Policy which includes handling incidents. We provide guidance to employees on proper response to, and efficient and timely reporting of, computer security related incidents, such as computer viruses, phishing emails, unauthorized user activity, and suspected compromise of data. ; ; Users can report incidents to their account manager.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  Via the RenKap platform, our clients can conduct surveys which are essential to protecting the natural environment.; ; This includes surveys such as Ecology Surveys, Biodiversity Net Gain surveys, Tree surveys, Bat surveys, Otter surveys, Protected species surveys and many more.; ; By completing these surveys thoroughly via our vetted and competent surveyors, clients can ensure that their projects do not detrimentally affect the natural environment and provide a positive contribution where possible.

  Covid-19 recovery

  RenKap has helped local communities to manage and recover from the impact of COVID 19.; ; Our platform allows high-quality, vetted SME surveyors to win tender opportunities with large public and private sector organisations.; ; We are making it easier for them to stand out and win work without all the traditional tendering costs as via our platform, our algorithm allows them to automatically provide quotes without investing a lot of time onto each bid which is the typical way.; ; This in turn helps these organisations grow and create more employment opportunities in their local communities.

  Tackling economic inequality

  The RenKap platform has levelled the playing field for surveyors in the UK. before RenKap, large public sector clients would only work with the large multinational multidisciplinary consultancies to complete survey work.; ; This was because they were the ones who had the resources and expertise to pass the public sector procurement hurdles and because they had more resources to spend on marketing.; ; Via the RenKap platform, our specialist SME surveyors can now win work with large clients directly through the RenKap system. We market their services for them and we streamline the procurement process so that they complete their procurement paperwork once a year instead of on every single project.; ; This helps the growth of small business and help increase employment opportunities.; ; Additionally the RenKap system ensures that all surveyors are always paid on time for work completed. This is because clients have to commit to buying and paying for the surveyors services before we formally instruct the surveyors. RenKap then holds the funds and releases it to our surveyors within 28 days of completing their works.; ; Paying SME surveyors on time does not always happen in the sector and this is something that is very important to us in order to keep supporting SME businesses.

Pricing

• Price: £6,000 to £15,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Clients can trial RenKap out via our Starter Plan.; ; Here you can sign up for free, upload sites and instantly get multiple quotes per survey from our vetted surveyors.; ; If you would then instruct the survey work then this will need to paid for along with our Platform Fee
• Link to free trial: https://renkap.com/pricing/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gonzalo.m@renkap.com. Tell them what format you need. It will help if you say what assistive technology you use.