Skip to main content

Help us improve the Digital Marketplace - send your feedback

Ve3 Global Ltd

SAP Sales Cloud

The SAP Sales Cloud portfolio streamlines the entire lead-to-cash process. It enables users to swiftly create complex quotes during the quoting and proposal stage. The contract lifecycle management aspect efficiently guides a contract to fulfillment, minimizing obstacles. Additionally, sales performance management ensures that territories and quotas are effectively aligned.

Features

  • Inbuilt Machine Learning, Account Deal and Lead Intelligence
  • Marketing functions include segmentation, planning, campaign management, automation and surveys
  • Opportunity management and insight
  • Sales Performance intelligence, Forecasting, Commissions, Learning Platform, CPQ, Machine Learning
  • Integration; ERP, MS Outlook, MS Excel, Anaytics Cloud, Open API's
  • Marketing functions include segmentation, planning, campaign management, automation and surveys
  • In-context social collaboration, social selling, social customer service, social monitoring
  • Real-time actionable analytics covering the whole solution
  • Account management
  • Lead, Opportunity, Quote, Contract and Order Management

Benefits

  • Tenanted landscape enabling easy solution and instance management
  • SFA, CPQ, Intelligent Forecasting, Machine Learning and social engagement
  • Scalable in-memory cloud computing, built on high-tech data centres
  • MS Visual Studio shell based software development kit environment
  • Simplified, modern, customisable, personalisable, branded, Fiori-based user interface
  • Seamless automatic deployment of major releases every quarter
  • REST API and ODATA exposed services for simplified integration
  • Standard pre-built integration flows for on-premise SAP products
  • Full mobile device support including offline and online data access

Pricing

£175 to £850 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 2 6 2 5 2 9 1 1 0 1 1 8 6 7

Contact

Ve3 Global Ltd Nikhil Alex
Telephone: 02045520840
Email: prime@ve3.global

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The scheduled maintenance periods are as follows:

Regular Maintenance Windows:
Occur weekly from Sunday 2:00 a.m. to 6:00 a.m. Local Time.

Major Upgrades:
Happen up to four times annually, starting from Saturday 6:00 a.m. to Sunday 6:00 a.m. Local Time.

SAP commits to providing customers with reasonable advance notice regarding the scheduling of major upgrades.

Note:
Local Time references are UTC+2 for Europe during summer and UTC+3 during CET winter.
System requirements
  • Network: minimum upstream bandwidth: 2 mbps
  • Network: latency: 200ms or better
  • Memory: 6 gigabytes (GB), or more
  • Network: minimum downstream bandwidth: 2 mbps
  • Processor: Intel Core2Duo (2.4GHz 1066megahertz front-side bus) or better
  • Best displayed at a screen resolution of 1280 x 768

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available 24/7 for critical P1 and P2 issues (in English only). For non-critical P3 and P4 issues, support is provided during business hours, Monday to Friday from 8 am to 6 pm (Local Time Zone), except on local holidays (also in English only).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Our support framework operates on a time-based model, where services are provided in increments of 30 minutes, drawn from a pre-agreed total number of days, with each day equating to 7.5 hours. Given that all our UK-based support consultants are of senior level, boasting an average of 16 years of experience across various teams, we have a uniform charging rate for all consultants. Additionally, a management fee is applied, which varies depending on the size and complexity of the support model required. This fee may change if extra services, like out-of-hours support or system monitoring, are requested
Support available to third parties
Yes

Onboarding and offboarding

Getting started
AP Sales Cloud is designed to be a self-explanatory solution, offering a wealth of resources for assistance. These include comprehensive built-in help features, community forums, blog posts, wiki entries, and instructional videos available on the SAP YouTube channel. Additionally, thorough online user and administrator guides are accessible, along with dedicated learning channels at https://enable.cx.sap.com/.

In a standard implementation scenario, there is typically no need for extra user documentation, as we conduct "train the trainer" sessions on-site. These sessions are aimed at key users who are then responsible for training the broader user base. However, if requested by the customer, direct end-user training and supplementary documentation can be made available.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Inbuilt context driven help
End-of-contract data extraction
Data held within SAP Sales Cloud may be exported by:
* Mass Data Maintenance functionality
* Open APIs that are standards-based Web Services
* iFlow integration scenarios for standard integration via solutions SAP Process Integration or SAP Cloud Platform
* Reporting, dashboards and analytics
* Excel from all results lists, where permissions allow this
End-of-contract process
SAP Marketing Cloud, as a Software as a Service (SaaS) product, ensures comprehensive technical support and maintenance for its systems hosted in data centres. This encompasses all system upgrades, which are carried out quarterly, as well as bug fixes and other maintenance tasks. In terms of exiting the service, each case is individually assessed to determine an exit plan, with the steps and any associated costs being discussed and agreed upon mutually

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Both mobile devices and desktop computers can access the service via the SAP Sales Cloud application or via a web browser. SAP's latest user interface, the Fiori UI (formerly known as the Responsive UI) dynamically adapts to the screen format and resolution of the device being used to adjust the layout appropriately
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Fully open ODATA Api V2: https://help.sap.com/doc/d0f9ba822c08405da7d88174b304df84/LATEST/en-US/index.html
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
Odata v2 reference guide: https://help.sap.com/doc/d0f9ba822c08405da7d88174b304df84/LATEST/en-US/index.html

SAP currently provides 168 Web Service APIs to enable the standard integration of on-premise, cloud-based, and third-party solutions with SAP Sales Cloud. These services are listed at the following URL along with all associated documentation, and are too numerous to list here - http://help-legacy.sap.com/saphelp_sapcloudforcustomer/en/PUBLISHING/IntegrationServices.html. Sandbox testing is via the customer's test tenant provision, included as standard in the customer agreement with SAP.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
An administrator can customize the user interface to reflect corporate branding. Access and layout of the user interface, including screen views and what each user can see, are managed through role-based authorizations established by an administrator. Developers have the capability to enhance and craft both standard and custom elements using the software development kit (SDK) based on the Visual Studio shell. This allows for the creation of new fields, modification or hiding of existing fields, and customization of user interface components.

Administrators or key users are enabled to craft and modify data sources, reports, and views, utilizing both standard and custom business objects. Additionally, administrators or developers can manage and revise PDF output documents via a plug-in for Adobe LiveCycle Designer. End users have the ability to personalize their interface by adjusting the size and order of columns, saving and setting default search queries, and adding additional fields to result lists as permitted by the administrator. These personalization options enhance the user experience by allowing flexibility and tailored interactions with the system.

Scaling

Independence of resources
Virtualization enables multi-tenancy, where one system hosts multiple customers. Virtual machines (VMs) share hardware, supporting over 100 tenants. Through adaptive computing, VMs can be rescaled or updated without shutdown, minimizing downtimes. Applications are moved to new VMs as needed, ensuring resource independence despite shared service use.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics are as follows:
User Subscriptions: Current month and last 6 months
User Interactions by Day
User Interactions by Hour
User Login by IP Address and Performance
Usage by Screen
Screen Usage Trend
Screen Adoption By User
User Logon Activity
API Usage Statistics
SOAP API Usage Statistics
OData API Usage Statistics
System Availability: Average Availability by month
System Availability: Downtime Details (instances)

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
SAP SE

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The solution offers several methods for users to export data:

Results Lists Export: Users can export results lists into XLSX format, provided they have the necessary permissions.

PDF Summaries: Key business objects, like customers/accounts and opportunities, have the option to be exported as summaries in PDF format.

Business Analytics Reporting: This feature allows for flexible reporting, with the capability to export reports to CSV or XML formats, as well as printing options, including saving as a file.

Administrator Data Export: For more comprehensive data sets, administrators can utilize the solution's in-built migration tools to export data in XML format.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
SAP Cloud systems are set up to ensure secure communication, matching the security needs of the transmitted data. They utilize at least a 128-bit symmetric key or a 2,048-bit asymmetric key, alongside robust and globally recognized encryption algorithms.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The Service Level Agreement (SLA) guarantees a minimum uptime of 99.5% for production versions each calendar month. If this availability is not met, the SLA compensates with a credit of 2% of the monthly subscription fees for every 1% decrease in availability below 99.5%. The maximum credit given will not exceed 100% of the monthly subscription fees.
Approach to resilience
SAP data centres have the following features to ensure continuity of service:
* Redundant additional power network in case of power outage
* Backup batteries and generators
* Redundant additional coolant systems in case of coolant system failure
* Redundant additional internet connection to guarantee connectivity
* Data stored in backup location to save-guard against natural disasters and malicious attacks
Outage reporting
In the event of a service outage, SAP will send updates to the designated IT representative of each affected customer. These updates will include information such as the affected system, the start and resolution times of the incident, a summary of the issue, the root cause analysis, and the resolution and preventive measures being implemented.

Additionally, a public dashboard is accessible at https://wiki.hybris.com/display/c4crelease/Service+Availability. This dashboard provides real-time information on the status of SAP data centers in Germany, USA, Australia, and China, specifically for the Hybris Cloud. It also displays the current operational status of services related to printing, emailing, networking, and overall availability. The dashboard includes a record of recent issues specific to each data center.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
Single Sign-on (SSO)
Access restrictions in management interfaces and support channels
Access control is enforced through specific business roles and organizational assignments, ensuring contextual restrictions—for instance, individual users access data related to themselves and their team, while managers view team-specific information.

Restrictions include:

Screen Access: Controls on work centers and views.
Field-Level Permissions: Fields set as writable, read-only, or restricted.
Functional Permissions: Actions like escalating tickets or exporting data.
Customization is enabled via page layouts and model rule editors, allowing visibility adjustments for specific fields or sections based on role or data context (e.g., hiding field "x" for complaint tickets).
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EGAC
ISO/IEC 27001 accreditation date
06/01/2024
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a defined business management system which encompasses the required management policies and controls governing both quality (as required by ISO 9001) and information security (as required by ISO 27001). This is assured by annual external audits to maintain the accreditation

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Our change management processes are tailored to meet customer requirements. For internal changes, we have established a Change Advisory Board (CAB) that reviews all change requests. Approval from the CAB is required before any change can be implemented
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We have an Annual Vulnerability check and based on the findings from that check we create tasks to eliminate any found vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
SAP employs Security Information and Event Management (SIEM) systems for thorough analysis, reporting, and alerting. It is mandatory for all critical systems and infrastructure components within the SAP Cloud to record relevant data, which is then preserved for a minimum duration of six months. This requirement is enforced through security configuration compliance checks and continuous event monitoring. SAP conducts round-the-clock security monitoring of all activities. Any warnings or alerts generated are managed through a ticketing system, and critical events are addressed following the incident management process
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
SAP has a structured approach to handling security incidents, which involves formal event reporting and following established escalation procedures based on the nature and extent of the incident. SAP's security incident management processes are designed to quickly restore service operations, minimize disruption to business activities, and promptly address vulnerabilities. All security incidents are actively monitored and tracked through designated communication channels until they are resolved. A breach is defined as a confirmed security incident where sensitive, protected, personally identifiable information (PII), or confidential data is exposed, transmitted, copied, viewed, stolen, or used by individuals or groups not authorized to do

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As VE3, our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:
We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:
VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:
Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:
VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:
We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Measuring and Reporting Impact:
VE3 utilizes robust measurement and reporting mechanisms to track our environmental performance and identify opportunities for improvement. Through regular assessments and transparent reporting, we ensure accountability and demonstrate our commitment to reducing carbon emissions and mitigating climate risks.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:
VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:
We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:
VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:
We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:
VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Public Sector Support:
We partner with government agencies and public sector organizations to deliver essential services and support the delivery of critical public services. Our G-Cloud services facilitate the digitization of government processes, enhance citizen engagement, and enable efficient service delivery.

Tackling economic inequality

Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes. By promoting competition, diversity, and inclusion in the marketplace, we contribute to leveling the playing field and fostering economic equity.

Equal opportunity

Here's how our services contribute to advancing equal opportunity:

Diverse Workforce and Inclusive Culture:
VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences.

Equal Access to Opportunities:
We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement.

Supplier Diversity and Inclusion:
VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all.

Accessibility and Inclusive Design:
Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users.

Education and Skill Development:
VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

Community Engagement and Outreach:
We actively engage with communities to understand their unique needs and challenges and tailor our services to address them effectively.

Wellbeing

Here's how our services contribute to enhancing wellbeing:

User-Centric Design:
VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing.

Health and Safety Protocols:
We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices.

Promotion of Work-Life Balance:
VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:
We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing.

Community Engagement and Social Impact:
VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Environmental Sustainability:
We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment for current and future generations.

Wellbeing Initiatives and Benefits:
VE3 offers wellbeing initiatives and benefits to support the physical, mental, and emotional health of our employees. This includes wellness programs, fitness incentives, ergonomic workstations, and access to healthcare resources designed to promote overall wellbeing and enhance quality of life.

Pricing

Price
£175 to £850 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.