SAP Sales Cloud
The SAP Sales Cloud portfolio streamlines the entire lead-to-cash process. It enables users to swiftly create complex quotes during the quoting and proposal stage. The contract lifecycle management aspect efficiently guides a contract to fulfillment, minimizing obstacles. Additionally, sales performance management ensures that territories and quotas are effectively aligned.
Features
- Inbuilt Machine Learning, Account Deal and Lead Intelligence
- Marketing functions include segmentation, planning, campaign management, automation and surveys
- Opportunity management and insight
- Sales Performance intelligence, Forecasting, Commissions, Learning Platform, CPQ, Machine Learning
- Integration; ERP, MS Outlook, MS Excel, Anaytics Cloud, Open API's
- Marketing functions include segmentation, planning, campaign management, automation and surveys
- In-context social collaboration, social selling, social customer service, social monitoring
- Real-time actionable analytics covering the whole solution
- Account management
- Lead, Opportunity, Quote, Contract and Order Management
Benefits
- Tenanted landscape enabling easy solution and instance management
- SFA, CPQ, Intelligent Forecasting, Machine Learning and social engagement
- Scalable in-memory cloud computing, built on high-tech data centres
- MS Visual Studio shell based software development kit environment
- Simplified, modern, customisable, personalisable, branded, Fiori-based user interface
- Seamless automatic deployment of major releases every quarter
- REST API and ODATA exposed services for simplified integration
- Standard pre-built integration flows for on-premise SAP products
- Full mobile device support including offline and online data access
Pricing
£175 to £850 a unit
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 2 6 2 5 2 9 1 1 0 1 1 8 6 7
Contact
Ve3 Global Ltd
Nikhil Alex
Telephone: 02045520840
Email: prime@ve3.global
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
-
The scheduled maintenance periods are as follows:
Regular Maintenance Windows:
Occur weekly from Sunday 2:00 a.m. to 6:00 a.m. Local Time.
Major Upgrades:
Happen up to four times annually, starting from Saturday 6:00 a.m. to Sunday 6:00 a.m. Local Time.
SAP commits to providing customers with reasonable advance notice regarding the scheduling of major upgrades.
Note:
Local Time references are UTC+2 for Europe during summer and UTC+3 during CET winter. - System requirements
-
- Network: minimum upstream bandwidth: 2 mbps
- Network: latency: 200ms or better
- Memory: 6 gigabytes (GB), or more
- Network: minimum downstream bandwidth: 2 mbps
- Processor: Intel Core2Duo (2.4GHz 1066megahertz front-side bus) or better
- Best displayed at a screen resolution of 1280 x 768
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is available 24/7 for critical P1 and P2 issues (in English only). For non-critical P3 and P4 issues, support is provided during business hours, Monday to Friday from 8 am to 6 pm (Local Time Zone), except on local holidays (also in English only).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
- Our support framework operates on a time-based model, where services are provided in increments of 30 minutes, drawn from a pre-agreed total number of days, with each day equating to 7.5 hours. Given that all our UK-based support consultants are of senior level, boasting an average of 16 years of experience across various teams, we have a uniform charging rate for all consultants. Additionally, a management fee is applied, which varies depending on the size and complexity of the support model required. This fee may change if extra services, like out-of-hours support or system monitoring, are requested
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
AP Sales Cloud is designed to be a self-explanatory solution, offering a wealth of resources for assistance. These include comprehensive built-in help features, community forums, blog posts, wiki entries, and instructional videos available on the SAP YouTube channel. Additionally, thorough online user and administrator guides are accessible, along with dedicated learning channels at https://enable.cx.sap.com/.
In a standard implementation scenario, there is typically no need for extra user documentation, as we conduct "train the trainer" sessions on-site. These sessions are aimed at key users who are then responsible for training the broader user base. However, if requested by the customer, direct end-user training and supplementary documentation can be made available. - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Inbuilt context driven help
- End-of-contract data extraction
-
Data held within SAP Sales Cloud may be exported by:
* Mass Data Maintenance functionality
* Open APIs that are standards-based Web Services
* iFlow integration scenarios for standard integration via solutions SAP Process Integration or SAP Cloud Platform
* Reporting, dashboards and analytics
* Excel from all results lists, where permissions allow this - End-of-contract process
- SAP Marketing Cloud, as a Software as a Service (SaaS) product, ensures comprehensive technical support and maintenance for its systems hosted in data centres. This encompasses all system upgrades, which are carried out quarterly, as well as bug fixes and other maintenance tasks. In terms of exiting the service, each case is individually assessed to determine an exit plan, with the steps and any associated costs being discussed and agreed upon mutually
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Both mobile devices and desktop computers can access the service via the SAP Sales Cloud application or via a web browser. SAP's latest user interface, the Fiori UI (formerly known as the Responsive UI) dynamically adapts to the screen format and resolution of the device being used to adjust the layout appropriately
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Fully open ODATA Api V2: https://help.sap.com/doc/d0f9ba822c08405da7d88174b304df84/LATEST/en-US/index.html
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
Odata v2 reference guide: https://help.sap.com/doc/d0f9ba822c08405da7d88174b304df84/LATEST/en-US/index.html
SAP currently provides 168 Web Service APIs to enable the standard integration of on-premise, cloud-based, and third-party solutions with SAP Sales Cloud. These services are listed at the following URL along with all associated documentation, and are too numerous to list here - http://help-legacy.sap.com/saphelp_sapcloudforcustomer/en/PUBLISHING/IntegrationServices.html. Sandbox testing is via the customer's test tenant provision, included as standard in the customer agreement with SAP. - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
An administrator can customize the user interface to reflect corporate branding. Access and layout of the user interface, including screen views and what each user can see, are managed through role-based authorizations established by an administrator. Developers have the capability to enhance and craft both standard and custom elements using the software development kit (SDK) based on the Visual Studio shell. This allows for the creation of new fields, modification or hiding of existing fields, and customization of user interface components.
Administrators or key users are enabled to craft and modify data sources, reports, and views, utilizing both standard and custom business objects. Additionally, administrators or developers can manage and revise PDF output documents via a plug-in for Adobe LiveCycle Designer. End users have the ability to personalize their interface by adjusting the size and order of columns, saving and setting default search queries, and adding additional fields to result lists as permitted by the administrator. These personalization options enhance the user experience by allowing flexibility and tailored interactions with the system.
Scaling
- Independence of resources
- Virtualization enables multi-tenancy, where one system hosts multiple customers. Virtual machines (VMs) share hardware, supporting over 100 tenants. Through adaptive computing, VMs can be rescaled or updated without shutdown, minimizing downtimes. Applications are moved to new VMs as needed, ensuring resource independence despite shared service use.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Service usage metrics are as follows:
User Subscriptions: Current month and last 6 months
User Interactions by Day
User Interactions by Hour
User Login by IP Address and Performance
Usage by Screen
Screen Usage Trend
Screen Adoption By User
User Logon Activity
API Usage Statistics
SOAP API Usage Statistics
OData API Usage Statistics
System Availability: Average Availability by month
System Availability: Downtime Details (instances)
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- SAP SE
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
The solution offers several methods for users to export data:
Results Lists Export: Users can export results lists into XLSX format, provided they have the necessary permissions.
PDF Summaries: Key business objects, like customers/accounts and opportunities, have the option to be exported as summaries in PDF format.
Business Analytics Reporting: This feature allows for flexible reporting, with the capability to export reports to CSV or XML formats, as well as printing options, including saving as a file.
Administrator Data Export: For more comprehensive data sets, administrators can utilize the solution's in-built migration tools to export data in XML format. - Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- Data import formats
-
- CSV
- Other
- Other data import formats
- XML
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- SAP Cloud systems are set up to ensure secure communication, matching the security needs of the transmitted data. They utilize at least a 128-bit symmetric key or a 2,048-bit asymmetric key, alongside robust and globally recognized encryption algorithms.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- The Service Level Agreement (SLA) guarantees a minimum uptime of 99.5% for production versions each calendar month. If this availability is not met, the SLA compensates with a credit of 2% of the monthly subscription fees for every 1% decrease in availability below 99.5%. The maximum credit given will not exceed 100% of the monthly subscription fees.
- Approach to resilience
-
SAP data centres have the following features to ensure continuity of service:
* Redundant additional power network in case of power outage
* Backup batteries and generators
* Redundant additional coolant systems in case of coolant system failure
* Redundant additional internet connection to guarantee connectivity
* Data stored in backup location to save-guard against natural disasters and malicious attacks - Outage reporting
-
In the event of a service outage, SAP will send updates to the designated IT representative of each affected customer. These updates will include information such as the affected system, the start and resolution times of the incident, a summary of the issue, the root cause analysis, and the resolution and preventive measures being implemented.
Additionally, a public dashboard is accessible at https://wiki.hybris.com/display/c4crelease/Service+Availability. This dashboard provides real-time information on the status of SAP data centers in Germany, USA, Australia, and China, specifically for the Hybris Cloud. It also displays the current operational status of services related to printing, emailing, networking, and overall availability. The dashboard includes a record of recent issues specific to each data center.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Other
- Other user authentication
- Single Sign-on (SSO)
- Access restrictions in management interfaces and support channels
-
Access control is enforced through specific business roles and organizational assignments, ensuring contextual restrictions—for instance, individual users access data related to themselves and their team, while managers view team-specific information.
Restrictions include:
Screen Access: Controls on work centers and views.
Field-Level Permissions: Fields set as writable, read-only, or restricted.
Functional Permissions: Actions like escalating tickets or exporting data.
Customization is enabled via page layouts and model rule editors, allowing visibility adjustments for specific fields or sections based on role or data context (e.g., hiding field "x" for complaint tickets). - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- EGAC
- ISO/IEC 27001 accreditation date
- 06/01/2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We have a defined business management system which encompasses the required management policies and controls governing both quality (as required by ISO 9001) and information security (as required by ISO 27001). This is assured by annual external audits to maintain the accreditation
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Our change management processes are tailored to meet customer requirements. For internal changes, we have established a Change Advisory Board (CAB) that reviews all change requests. Approval from the CAB is required before any change can be implemented
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- We have an Annual Vulnerability check and based on the findings from that check we create tasks to eliminate any found vulnerabilities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- SAP employs Security Information and Event Management (SIEM) systems for thorough analysis, reporting, and alerting. It is mandatory for all critical systems and infrastructure components within the SAP Cloud to record relevant data, which is then preserved for a minimum duration of six months. This requirement is enforced through security configuration compliance checks and continuous event monitoring. SAP conducts round-the-clock security monitoring of all activities. Any warnings or alerts generated are managed through a ticketing system, and critical events are addressed following the incident management process
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- SAP has a structured approach to handling security incidents, which involves formal event reporting and following established escalation procedures based on the nature and extent of the incident. SAP's security incident management processes are designed to quickly restore service operations, minimize disruption to business activities, and promptly address vulnerabilities. All security incidents are actively monitored and tracked through designated communication channels until they are resolved. A breach is defined as a confirmed security incident where sensitive, protected, personally identifiable information (PII), or confidential data is exposed, transmitted, copied, viewed, stolen, or used by individuals or groups not authorized to do
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As VE3, our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:
Environmental Sustainability in Operations:
We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.
Promoting Sustainable Practices:
VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.
Responsible by Design Framework:
Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.
Training and Education:
VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.
Community Engagement:
We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.
Measuring and Reporting Impact:
VE3 utilizes robust measurement and reporting mechanisms to track our environmental performance and identify opportunities for improvement. Through regular assessments and transparent reporting, we ensure accountability and demonstrate our commitment to reducing carbon emissions and mitigating climate risks.Covid-19 recovery
Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:
Remote Work Enablement:
VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.
Business Continuity Planning:
We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.
Digital Transformation Acceleration:
VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.
Healthcare Support Solutions:
We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.
Economic Stimulus through Innovation:
VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.
Public Sector Support:
We partner with government agencies and public sector organizations to deliver essential services and support the delivery of critical public services. Our G-Cloud services facilitate the digitization of government processes, enhance citizen engagement, and enable efficient service delivery.Tackling economic inequality
Here's how our services contribute to tackling economic inequality:
Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.
Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.
Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.
Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.
Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes. By promoting competition, diversity, and inclusion in the marketplace, we contribute to leveling the playing field and fostering economic equity.Equal opportunity
Here's how our services contribute to advancing equal opportunity:
Diverse Workforce and Inclusive Culture:
VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences.
Equal Access to Opportunities:
We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement.
Supplier Diversity and Inclusion:
VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all.
Accessibility and Inclusive Design:
Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users.
Education and Skill Development:
VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.
Community Engagement and Outreach:
We actively engage with communities to understand their unique needs and challenges and tailor our services to address them effectively.Wellbeing
Here's how our services contribute to enhancing wellbeing:
User-Centric Design:
VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing.
Health and Safety Protocols:
We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices.
Promotion of Work-Life Balance:
VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.
Mental Health Support:
We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing.
Community Engagement and Social Impact:
VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.
Environmental Sustainability:
We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment for current and future generations.
Wellbeing Initiatives and Benefits:
VE3 offers wellbeing initiatives and benefits to support the physical, mental, and emotional health of our employees. This includes wellness programs, fitness incentives, ergonomic workstations, and access to healthcare resources designed to promote overall wellbeing and enhance quality of life.
Pricing
- Price
- £175 to £850 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No