CMAP SOFTWARE LIMITED

CMap PSA (Professional Services Automation)

CMap provides cloud based project accounting tools to improve project profitability, make better resourcing/budgeting decisions, accelerate
invoicing/payment and win more accurately priced and scoped projects while integrating 20+ business applications including timesheets,
resourcing, fee calculators, invoicing, fee forecasting, CRM, HR, business intelligence reporting, mobile applications, dashboards,
project accounting and more.

Features

• Budget v Actual Project Performance Tracking
• Fully Integrated CRM and Sales Pipeline Management
• Staff Resourcing & Scheduling
• Timesheets, Time Off & Expenses Submission and Workflow Approvals
• Project Costing and Profit Projection
• HR Management, HR Document Storage and Skills Tracking
• Business Intelligence, Visualisation and Custom Report and Dashboard Builder
• Invoice Creation and Billing
• Mobile Apps
• Finance Tools

Benefits

• Real-Time Graphical Budget v Actual reports alert on key metrics
• Leads against Contacts pass through gated Pipeline to Live Projects
• Centralised Drag and Drop Resourcing allows quick resourcing management
• Time and expenses on mobile or desktop to workflows
• Starting with CRM, with templates, cost your job in seconds
• Personalised, live and interactive dashboards
• Graphical Drag and Drop custom reports and dashboard generation
• Cross Charging (internal), Fixed Fee, Time & Materials, Recurring
• Mobile access to timesheets, time off, expenses, CRM and activities
• Manage roles & rates, currencies, FX rates and more

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@cmap-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

226615666733563

Contact

Ben Edwards
01625446036
finance@cmap-software.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
  • Project and portfolio management

  Financial

  • Financial and Accounting Applications
  • Travel and Expense Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • 2 GHz Processor Multicore Intel/AMO processor
  • 2 GB RAM or greater
  • 1280 x 720 Resolution and above
  • Network and Internet connection
  • MS Windows 7 Operating system and above
  • Web Browser or either Chrome, Edge, Safari, Firefox
  • Microsoft Office 2007 or newer

User support

• Email or online ticketing support: Yes
• Support response times: Responses are according to our SLA with; response times linked to severity and / or impact; on client operations. Responses are commonly; within 6 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Internal testing only
• Onsite support: Yes, at extra cost
• Support levels: We assign priority levels into 3 categories of issues based on their impact, for example complete system fatigue affecting all users would be a Priority 1 issue, whereas a minor, nondamaging data fix would be a priority 3. ; The following is the SLA against the 3 categories:; "Priority One: Investigate within 2 business; hours", "Priority Two: Investigate within 1; business day", "Priority Three: Investigate within; 2 business days". ; Unless otherwise detailed in; the customer license, contract support will be; provided from 08:00-22:00 BST Monday - Friday.; CMap support is included in the annual software; license contract. Support can be provided; outside of the standard hours by prior; arrangement. Weekday out-of-ours support and; weekend support is also available by prior; arrangement but will be subject to additional; charges. We will use the following methods to; provide support: -Telephone -Email -Via remote; access tools (where available) All issues will be; resolved in a "best endeavour" basis.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Onboarding Projects follow our nine-step pathway: ; 1. Welcome - Once a client has signed up, we'll kickstart the Onboarding Project and send our Welcome Pack, which includes a Configuration Form to capture any key; information required to build the Client's instance. ; 2. Build - The Client's environment will be built, and they will be provided with Prep Tasks to get to know our CMap system. ; 3. Process Planning Session is tailored to outline the CMap system and the business processes that underpin our Methodology. ; 4. Data Call - walk each Client through the Data Import Forms that are used to capture the data they want to import into CMap.; 5. Data Prep - Client will collate and cleanse their data ready to import into CMap, populating our purpose-built Data Import Forms. ; 6. Data Import - Client data will be imported into CMap during a dedicated Data Import Week. ; 7. Data Validation - Client will perform Data Validation activities confirming the data accuracy in CMap pre-launch. ; 8. Training - Users will access the CMap Academy, which are bitesized videos of fundamental tools ahead of their "Go-Live" date.; 9. Go-Live - Client begins to use the system in their day-to-day business operations.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We provide clients with access to a CMap feature called DRS (Direct Reporting Service) for a period of time (free of charge). The client can then extract all their data and transfer it to Excel.
• End-of-contract process: As CMap is charged on an annual fee (unless otherwise agreed). As standard, we require written "notification of termination" no later than; 60 days prior to the annual contract renewal date. Should this not occur then the license automatically renews for the agreed contract; period.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Clients will have access to the CMap Academy Training Videos and PDF documentation - all of which are online - to support with the training of end-users and the implementation of CMap.; Further to this, the CMap Learning Centre is available that includes knowledge articles on core CMap functionality.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The 'CMap Go' app puts popular functionality from the web application in the palm of your hand, wherever you are, on iOS and Android platforms. I.e. users can download for use on the most popular smartphone and tablet devices. Features of our native app's include timesheet submission, expense claim submission, contacts; and colleague directory, CRM activities e.g. sales follow up prompts and time off requests only.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All setup of CMap is done through our internal development and customer service teams, so no configuration changes can be made via the API.; Via the API, users can make changes to contacts, companies, timesheet entries, holiday requests and basic project details. Not all in-app; functions are available via the API, though the; API functionality mimics the available functions; used in the CMAP mobile and Outlook apps. The; API is constantly being developed and improved.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CMap has many (20+) optional modules which can turned on or off. Additionally within all modules are many configurable options allowing CMap to be mapped as closely as possible to your business processes. Clients have choices on the number of modules used too ... ; I.e. a single client can have multiple Job Costing modules, multiple Resourcing modules, various Reporting module choices, and many accounting integrations etc ... ; If new functionality is added (perhaps for a specific client, through CMap's community or direct product improvement) the updates/new features is available to any client. The end users are regularly notified (every 2 weeks) about new features and can then select whether they'd like it turned on or off.

Scaling

• Independence of resources: CMap uses Microsoft Azure platform. As part of the platform it makes it easy to scale the infrastructure. It also has auto scaling built in.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Through DRS (Direct Reporting Service) into Excel. We also have an option of an ODBC connection to the raw data. Connecting via this method enables suitably skilled users to extract the raw CMap data into any reporting tool or other software that accepts ODBC connections to report on and filter the data. You can also connect via this method with Excel. Finally, we have a CMap REST API which enables programmatically access to the data held within CMap which is built on the widely used JSON framework.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Other protection between networks; 256bit SSL
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CMap utilizes the Microsoft Azure hosting framework for all client CMap data and passed ISO 2700 in March 2022. Full details of how Microsoft Azure protect their infrastructure can be found by visiting the following link;; https://www.microsoft.com/enus/trustcenter/security/azure-security ; In regards to the internal systems we employ at CMap we work closely with our IT partner Razorblue who support and maintain our internal network. They provide us with the following automated protections: ; 1. Anti-virus, regularly updated with latest threat database ; 2. Auto installation of security/vulnerability patches ; 3. Internal firewall and network protection to Cyber Essentials standard ; 4. Local admin control to ensure only approved applications are installed locally on company devices
• Approach to resilience: Available on request
• Outage reporting: Public status website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Restricted to only the people who require access
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: IP Lock down

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Successfully passed ISO27001 in 2022
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CMap use source control (GitHub) to track all code changes, this is complemented by the use of Trello which holds the details of each change, who made it and who QA it. All bugs are logged within Zendesk (our helpdesk system), these tickets are then linked back through to the details of the resolution also. All changes to the software go through various planning stages. Early life product meeting, through to the technical planning. At each stage the design of the software is considered with security in mind.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess potential threats by continuously monitoring known vulnerabilities. Patches are deployed the latest every 2 weeks. We get information of potential threats from security related forums.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CMap have derived substantial benefits by using the Microsoft Azure platform for the extensive monitoring and auditing we have available within the portal. Once a compromise has been identified CMap will assess the severity and this will then determine the response. For critical issues, these are hotfixed and released as a priority. Other none critical issues are fed into the standard development sprints. Also depending on the type of issue we will look to inform all impacted parties on what the issue was and how this was resolved and what impact it may have had on that particular person.
• Incident management type: Supplier-defined controls
• Incident management approach: CMap have certain per-defined processes for common events, these are held within our helpdesk software (Zendesk) and used accordingly. Users can report incidents via email, telephone or via the in app widget. All issues are logged within our helpdesk system. This has an online portal where approved users can access to gain visibility over all open and closed issues.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: CMap offer a free Discovery Session (demonstration) and if there is interest, we would offer a Scoping meeting, and we may allow qualifying prospects access to a generic (unconfigured) CMap for a pre-agreed and diarised period of time. Commonly 3-10 working days dependent on availability of an appropriate CMap version.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 26 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39569f00-394c-4d4f-a7b6-b14f99f7cef9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B211f3e2-3133-4306-beb7-fc178901e2fd
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@cmap-software.com. Tell them what format you need. It will help if you say what assistive technology you use.