COMPANY WATCH LIMITED

Credit and Supplier Financial Risk Management Solutions

Company Watch specialises in credit and supplier financial risk management solutions, including AI and Machine Learning predictive analytics, modelling and fraud detection tools, due diligence, portfolio analysis and early warning monitoring alerts. Allowing users to manage credit and risk effectively, increase operational efficiency and do business with confidence.

Features

• Predictive financial risk analytics and transparent credit scores.
• Machine learning based Director matching and text sentiment analysis
• Coverage of UK and Irish company databases and business information.
• Fully customisable email monitoring and early warning alerts.
• Financial statements, balance sheets, key ratios and data visualisation.
• Unpublished court documents, Companies House and London Gazette data.
• Powerful data mining tool for industry benchmarking and competitor analysis
• Up to 5 years of financial data for Excel export
• Fully customisable PDF report template options.
• REST API integration offering full dataset including monitoring options.

Benefits

• Identify financial risk within both new and existing companies.
• Simplify ownership due diligence process.
• Immediate access to accurate financial and operational data.
• Reduce the time spent manually reviewing the existing supplier base
• Understand your supplier KYC and financial risks
• Gain competitive advantage with data that's beyond public domain information
• Automate supplier onboarding and reduce costs of manual checking
• Export data quickly and in multiple formats to support research
• Identify key risk intelligence and business information
• Automate and integrate risk management decisions, reducing costs

£4,250 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@companywatch.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

226624184436986

Contact

Mike Newman
07402366706
info@companywatch.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We aim to have 24/7 availability for all services with the minimum level of support set to be within 0900 - 1730 GMT on UK business days (non-weekends, non UK public holidays). Outside these business hours, we aim for 24/7 availability, apart from scheduled maintenance work which equates to approximately 1 Sunday every 2 months.; With the exception of our customisable solutions, our services are not open to customisation or configuration by the buyer.; Our hosting provider runs automated operating system and database upgrades. These maintenance events are set to occur out of UK working hours (Monday-Friday, 0900-1730).
• System requirements:
  • Latest Chrome, Firefox, Safari or Microsoft EDGE for best performance.
  • An internet connection.
  • Browser cookies and Javascript must be enabled
  • Experience in developing integrations against REST APIs, where appropriate.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our dedicated support team is available Monday-Friday, 0900-1730 through an online ticketing service. All responses receive a same day reply. Depending on the nature of the query, complete resolution times will vary.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Company Watch offers ample training facilities to ensure that users can effectively utilise our services. We provide online help throughout the contract free of charge and assistance through our support team and online ticket desk system, plus through one-to-one assistance via your dedicated Account Manager. We also provide free access to a comprehensive knowledge base, documentation, and user guides to support users in navigating and maximising the benefits of our service. ; We also offer one introductory and onboarding session to facilitate the orientation of new users. Additional paid services include personalised training sessions, where our experts guide users through the features and functionalities of our service, ensuring a smooth transition and optimal utilisation. For these additional sessions, and any further training as required, Company Watch will charge as per our Professional Services (Levels 1-5) day rate as set out in our Pricing Sheet.; With our training facilities and fast-response support team, users can quickly become proficient in using Company Watch to identify, assess, and manage financial risk.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Company Watch provides a complete onboarding package that is tailored to each customer's needs. Typically we provide full user-level training onsite or online. We provide a complete online customer knowledge base with full access to documentation, hint/tips/FAQs as well as an immediate user journey online portal app cue for all initial starters. If further training is required onsite, Company Watch reserves the right to make a day rate charge of £850.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Short video content is available in the Company Watch Knowledgebase.
  • Users can access content on the Company Watch Youtube channel
  • Interactive app cues throughout pages of the system
• End-of-contract data extraction: When it comes to offboarding, we aim to make the process as straightforward as possible. If you decide to stop using our service, you will need to provide no less than 30 days’ written notice and we will work closely with you to ensure a smooth transition. Our team will assist you in exporting your data and provide guidance on any necessary steps to discontinue the service. We understand that circumstances may change, and we are committed to supporting you throughout the offboarding process. The customer data can be exported to Excel, CSV or PDF . No charge will be made for this process.
• End-of-contract process: Full customer access at the end of the contract is revoked. All user permissions are revoked and access rights are terminated. There are no charges for offloading.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no material differences between the mobile and desktop sites, all data and functionality is available in both formats. The only difference of note is that due to the reduced screen real estate on mobile devices, the data is displayed sightly differently for some of the screens.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: By following the instructions on the API docs, the user can register for a test account. Once registered, the user will be given credentials for the test environment. The Company Watch API is a REST API. All requests made to the service must be authenticated and be done over SSL. Responses are returned as JSON unless otherwise specified.; ; There are examples provided in the public API document which are demonstrated using cURL which should make understanding the functionality of the API easier.; ; Use your preferred HTTP client library for your platform to develop the integration. To work with JSON, we’ve provided a list of some recommended libraries for various platforms, details of which are available in the public API documentation. ; ; There are no limitations to what the user can do in the API, other than those imposed by the relevant subscription package or Bronze, Silver or Gold. The subscription package determines the amount of datasets available to the end user.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Company Watch service is available in 3 different subscription packages that determine which datasets are available to customers. Once confirmed, the user can choose all or any of the endpoints from the subscription package. The API documents cover this in detail but in summary, the endpoints cover a wide range of data including basic company information; scores and limits; financial analysis and trends; financial statement data, both in summary form and detailed; group structure; ownership data, encompassing current and previous Directors, persons of significant control and shareholders; adverse events and cessation of trading filings; Companies House document filings; profit warnings, unsecured creditors and unsecured distressed debtors; and early warning notifications that include winding up petition applications, unadvertised winding up petitions and notices of intention filed in court. Users can customise in the UAT account by simply selecting from the endpoints available.

Scaling

• Independence of resources: Application clusters use auto-scaling to spin up or down instances depending on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide detailed usage reports that highlight usage at an individual level, covering all actions in the front end application, including time and date stamps per user. We can also provide tracked usage of the API account if relevant.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Company Watch provides customer with simple Excel widgets that allow customer to export their data and our data also.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Individual company reports available in custom PDF downloads
  • Portfolio risk overview reports available in PDF
  • Financial statement documents available in Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Microsoft Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA determines database availability as 09:00 – 17:30, business hours. Outside these business hours, we aim for 24/7 availability, apart from scheduled maintenance work which equates to approximately 1 Sunday every 2 months. The definition of a Business Day means any day which is not a Saturday, Sunday, or Bank or Public Holiday in England. Business Hours means 09:00 – 17:30 UK time. There will be no scheduled changes, that would result in interruptions to the service during Business Hours.; ; We agree to maintain a minimum service uptime of 99% during the agreed service hours, excluding planned maintenance windows. In the event that the actual service uptime falls below the agreed-upon Service Uptime Objective, the Customer shall be eligible for service credits as compensation. Details of the service credits and how they are calculated is included in the Service Definition Document.
• Approach to resilience: Applications and databases are setup to be resilient within a region (London). Failover to another zone within a region occurs automatically.; The Data Lake and backups are setup to resilient across multiple regions within the EU.
• Outage reporting: Any planned outages would be communicated well in advance via email and a banner on the main login page of our front end application. For unplanned outages, we use a banner on the front end dashboard and login pages which is then consistently updated with expected time to resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are only accessible by Company Watch staff. User support channels are via email and phone only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assesment Bureau
• ISO/IEC 27001 accreditation date: 21/11/22
• What the ISO/IEC 27001 doesn’t cover: Third-party platforms are out-of-scope:; - Google Workspace; - Microsoft 365; - Amazon Webservices (AWS); - Google Cloud Platform (GCP)
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All appropriate polices procedures are documented under our ISMS (ISO27001 certified) Specifics can be requested if required.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management policies are documented under our ISMS (ISO27001 certified). Specifics can be requested if required.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability management policies are documented under our ISMS (ISO27001 certified). Specifics can be requested if required.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a combination of systems to monitor (e.g., Crowdstrike, Rapid7, Invicti, Security Scorecard). Discovered compromises are prioritised based on severity and impact.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management policies are documented under our ISMS (ISO27001 certified). Specifics can be requested if required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Company Watch recognises the urgency of addressing climate change and is committed to taking comprehensive action. ; This includes implementing strategies to significantly reduce greenhouse gas emissions throughout our operation. For example; We have prioritised the transition to renewable energy sources, choosing our suppliers carefully. ; We have invested in energy efficiency measures, by implementing a hybrid working model, reducing office time, and lowering our carbon footprint spent in commuting. Additionally, we have integrated sustainable practices across all aspects of our business. ; We reduce the operational use of energy from our servers by switching those servers off at the weekends, when they are not in use and only having them active during the working week.; We have been fostering responsible sourcing of materials, minimising waste generation through responsible consumption habits, such as relocation of our offices to a much smaller office space, reducing the energy costs. The new office space has a fully recycle disposal policy, which means we have minimal general waste. We are also 98% a paper free space and aim to be 0 paper by the end of 2024.; We have impemented where possible low energy consuption appliances, such as laptops. ; Transparency and accountability are also key. We regularly measure and report on our environmental impact, by looking at our energy consumption on a monthly basis and monitoring the metrics in terms of the KW/H and ensuring clear communication with stakeholders and incorporating their feedback into our efforts. Finally, we believe collaboration is crucial in tackling climate change. We actively seek partnerships with other organisations to accelerate the development and adoption of innovative solutions that promote a low-carbon future for all.

  Covid-19 recovery

  Emerging from COVID-19, Company Watch prioritises social value. Our mission of empowering businesses with financial risk intelligence takes on a new dimension. Firstly, we see the H-Score® as a tool for responsible lending. Deeper insights can help lenders support businesses most likely to succeed, particularly those in underserved communities or led by minorities. Secondly, access to our platform's data empowers small businesses, disproportionately impacted by the pandemic, to make informed decisions as they rebuild and secure financing. Thirdly, as a company we will look to employ apprentices in 2024. We offer places for work experience and support community lead and voluteering initiatives.we remain committed to transparency and trust. Upholding data security and privacy fosters a more equitable recovery where all businesses have access to reliable financial information. Finally, by investing in a diverse and inclusive work environment at Company Watch, we tap into a wider range of expertise, strengthening our ability to serve customers and the business community as a whole.

  Tackling economic inequality

  Company Watch can play a vital role in promoting economic equality through several key strategies:; Empowering Under-served Businesses: By offering free trials and/or discounted access to our financial risk assessment tools, Company Watch can equip small businesses and those in under-served communities with the data they need to secure loans and investments. This levels the playing field by providing them with the same level of financial transparency typically enjoyed by larger corporations.; Risk Mitigation for Lenders: Our H-Score® helps lenders identify financially sound businesses, even those lacking extensive track records. This encourages lenders to consider a wider range of borrowers, potentially increasing access to capital for those who might otherwise be overlooked.; Promoting Diversity & Inclusion: Company Watch can partner with organisations dedicated to fostering diversity in business ownership. By offering data insights and educational resources, we can empower aspiring entrepreneurs from underrepresented groups to navigate the financial landscape with greater confidence. Transparency & Accountability: Our commitment to accurate and transparent data empowers all participants in the financial system. This helps to prevent discriminatory lending practices based on biased assumptions and promotes a more meritocratic allocation of resources.; As an SME business we are constantly looking to use similar SME, Mutuals when sourcing new partner suppliers. We support our workforce development with external training and development courses, focused on skill gaps in our current workplace. We measure our use of current technologies, using the likes of AI to implement a more productive workplace and engaging our staff in new skills

  Equal opportunity

  At Company Watch, we have a dedicated Equal Opportunity policy and we're dedicated to fostering a workplace built on equality and opportunity. We believe everyone deserves a chance to thrive, free from discrimination or harassment. Here's what that means:; Fairness in Every Interaction: Our commitment to equal opportunity applies to all aspects of employment, from recruitment and training to promotions and compensation. We base all decisions on merit, ensuring a level playing field for all. ; Respectful Environment: We expect a workplace where everyone feels valued and treated with dignity. We have zero tolerance for any form of discrimination, harassment, or bullying.; Diversity is Strength: We strive to create a workforce that reflects the richness of our community. We actively seek talent from all backgrounds, creating a vibrant and inclusive environment where everyone feels they belong.; Empowering Potential: We provide equal access to training and development opportunities, allowing everyone to reach their full potential and contribute their best.; Open Communication: We have clear channels for addressing concerns about equal opportunity. Employees have access to grievance procedures and can report any incidents without fear of retaliation. ; Continuous Improvement: We regularly monitor and review our policies and practices, striving to identify and eliminate any potential biases. We actively seek feedback and update our approach to ensure a truly inclusive workplace.; Equal Opportunity for All: Our commitment to fairness extends beyond our employees. We aim to treat all our customers, partners, and visitors with respect and dignity.; Investing in the Future: We believe an inclusive workforce fosters innovation and success. By creating a culture of equality and opportunity, we empower our team and build a stronger Company Watch for everyone.

  Wellbeing

  At Company Watch, we believe happy and healthy employees are the foundation of a successful company. That's why we're committed to fostering a supportive work environment that promotes overall wellbeing. Work-Life Integration: We recognize the importance of maintaining a healthy balance between work and personal life. Flexible work arrangements and remote options ensure employees prioritize both without sacrificing one for the other. Mental & Physical Wellbeing: We prioritize mental health by providing access to confidential counselling services and resources for managing stress. Promoting healthy habits and encouraging physical activity through educational resources and fitness programs further supports overall wellness. Meaningful Growth: We offer challenging work that fosters a sense of accomplishment. We invest in continuous learning and development, encouraging professional growth and skill exploration. A culture of recognition ensures contributions are valued and acknowledged. Positive & Inclusive Culture: Respect, trust, and open communication are central to our environment. We celebrate diversity and actively address harassment or discrimination, promoting a sense of belonging for all. Strong Support Network: We cultivate positive relationships among colleagues through team-building activities and social events, creating a strong sense of community within the company. Continuous Improvement: Employee feedback is essential. We conduct surveys and hold discussions to identify areas for improvement and ensure our initiatives effectively address evolving needs. By prioritising employee wellbeing, we create a work environment where everyone feels valued, empowered, and motivated. This translates to a happier, healthier workforce driving a thriving Company Watch for all.

Pricing

• Price: £4,250 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Company Watch provides a Full Access with no limitations to use of our entire range of bronze, silver and gold packages for a maximum 2 week trial period
• Link to free trial: https://www.companywatch.net/arrange-a-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@companywatch.net. Tell them what format you need. It will help if you say what assistive technology you use.