OMNIPLEX (GROUP) LIMITED

Vyond - AI Video Creation - from Omniplex Learning

Vyond is a cloud based, AI powered platform that enables rapid creation of professional, customisable videos. As Vyond’s UK partner, Omniplex Learning supports public sector organisations with extensive templates, characters, and assets—making high quality storytelling, training, and presentations easy to produce without specialist design skills.

Features

• Create videos that include AI Avatars, animated characters and infographics
• Easy Drag-and-drop video creation interface
• Extensive library of templates and assets
• Choose from multiple video styles including mixed media style
• Translate video in single click
• Create videos from text prompts
• Create videos from your phone using Vyond Mobile
• Variety of AI powered tools to create props and visuals
• Export videos as MP4s or SCORM files
• Enterprise grade security

Benefits

• Creates professional videos without design expertise
• Boosts audience engagement through visual storytelling
• Scale easily with Enterprise ready security suite
• Collaborate with others with easy sharing functionality
• Keep consistency with videos using brand management function
• Reduces costs compared to traditional video production
• Enable video first approach using a variety of video styles
• Speeds up video production for tight deadlines
• Easy to get started with Vyond Go
• Make yourself into an AI Avatar simply

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

227305132873709

Contact

Andrei Grayson
08000 850550
help@omniplexlearning.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Internet Explorer is not supported at this time. If Internet Explorer is selected for use with Vyond Studio, a warning will appear asking to use another browser.; Safari is not supported at this time. Upon accessing the video listing page, a warning will appear asking to use another browser.; Some most important factors on how quickly a computer responds when creating a video are:; Available bandwidth to the Internet; The speed of the computer CPU; Available computer memory or RAM; Browser selection; Number of other programs running at the same time; Network restrictions imposed by a firewall or proxy server
• System requirements:
  • Any modern computer with 8GB+ of memory running either:
  • Windows 7 / SP1 or later or Mac operating system
  • Microsoft Edge Google Chrome Mozilla Firefox (version 42 or later)
  • Internet access

User support

• Email or online ticketing support: Yes
• Support response times: Email response within 2 hours.; In app tickets can also be raised outside of UK business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Specialist OL support team handles 1st & 2nd line support. If it is escalated to 3rd line, OL will work with Vyond on client's behalf for resolution.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: You will initially have a welcome meeting with one of the OL team who will explain about the Vyond software and get you started in allocating your licenses. You will also be invited to join the OL Community where you can sign up to live onboarding webinars which shows you how to use the various functions found in Vyond.
• Service documentation: No
• End-of-contract data extraction: Customers can download their projects in MP4 or SCORM format at any time with an active subscription.
• End-of-contract process: User is no longer able to access the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a dedicated mobile app that can be used to create videos using Vyond Mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web based menu driven point and click, drag and drop interface.
• Accessibility standards: EN 301 549
• Accessibility testing: The latest Accessibility Conformance Report (ACR) for Vyond is available for download, and was produced in April 2024 following the VPAT v2.5® International template format.; ; The scope and key user flows that were covered in the test:; ; Sign up page; Login page; Home page (Browse, search and download videos); Your videos page (Browse, search and download videos); Vyond Go page (Create a video); Video page (Preview, edit and download videos); Vyond Studio was not covered in the assessment.; ; All testing was conducted using an independent external auditor. Conformance to WCAG 2.1 A and AA accessibility standards was evaluated using a combination of automated analysis tools and manual testing along with assistive technologies by certified testers.; ; Vyond is always adding and improving features. And while we aim to keep our VPAT up-to-date, it’s not always immediately possible. This means our VPAT may temporarily reflect outdated, redesigned or redundant features. If you find an error or omission from our VPAT, please contact us using the above information.
• API: No
• Customisation available: Yes
• Description of customisation: Vyond Studio makes it easy for entire teams to work together and stay on the same page. Share custom characters, uploaded assets, and custom templates throughout your team - an easy, efficient way to save time and stay on-brand. Team members can share videos throughout their organisation, making it simple to distribute production tasks throughout your team.

Scaling

• Independence of resources: We have autoscaling policy in place and can cope with daily fluctuations in usage without human intervention.

Analytics

• Service usage metrics: Yes
• Metrics types: Report on usage can be supplied upon request.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Vyond

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers can download their projects in MP4/SCORM format at any time with an active subscription.
• Data export formats: Other
• Other data export formats:
  • MP4
  • GIF
  • SCORM
• Data import formats:
  • ODF
  • Other
• Other data import formats:
  • Microsoft Office Docs
  • PNG
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%. No refunds
• Approach to resilience: On Amazon Web Services, we utilize multiple availability zones for our deployment that provides a certain extent of redundancy in case of issue with service associated with a specific availability zone. Full details available.
• Outage reporting: Via email and service portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Normally users are authenticated on a dedicated login page by email and password. Standalone users may also choose to use Google sign-in or Microsoft 365 login if desired. Corporate customers may also choose to enable SSO integration at additional cost which involves federated authentication by an identity provider supporting SAML 2.0 that supports email address as the attribute for user identity (we support both IdP and SP initiated modes).
• Access restrictions in management interfaces and support channels: This follows the least privilege principle. Only personnel with a responsibility to support users or manage other aspects of operations are assigned access to them. All provisioning requests need to go through our internal access approval process with management approval, with training on their obligations as required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Normally users are authenticated on a dedicated login page by email and password. Standalone users may also choose to use Google sign-in or Microsoft 365 login if desired. Corporate customers may also choose to enable SSO integration at additional cost which involves federated authentication by an identity provider supporting SAML 2.0 that supports email address as the attribute for user identity (we support both IdP and SP initiated modes).

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2; FedRAMP
• Information security policies and processes: To protect information from a wide range of threats and vulnerabilities, and in order to ensure business continuity, minimize business risk, and maximize return on investments and business opportunities, Vyond; has established an Information Security Management System (“ISMS”) that follows a Plan-Do-Check-Act continual improvement framework as specified in the ISO 27001 international standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes to IT infrastructure, applications, or environmental facilities are scheduled, coordinated, and approved by management before implementation. System owners assess impacts and approve or decline requests. Changes are tested in separate environments, with emergency changes strictly controlled and documented. Post-implementation reviews are conducted for every change to ensure success and compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Security vulnerability alerts and patch information are monitored by the Information Security Officer. Upon receiving alerts, vulnerabilities are assessed for risk and priority. Patches are tested for compatibility, then deployed following the Change Management Procedure. If patching is not feasible, compensating controls are implemented. Annual vulnerability scans are performed to detect and remediate issues. All actions and results are documented and reviewed to ensure ongoing protection and compliance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Event logs capturing user, administrator, and network activity are produced, retained, and regularly reviewed to detect unauthorised access or changes. Logs are securely protected against tampering and unauthorised access. System or network alerts are enabled to notify administrators of suspicious activity, especially on systems processing personal data. Third-party systems are evaluated for logging capabilities, and documented reasons are required if logging is absent. All monitoring actions follow established log management guidelines.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All potential or actual security incidents and data breaches must be reported immediately to the Information Security Officer via the defined privacy programme. Incidents are documented, assessed for impact and risk, and investigated. For breaches involving personal data, risk assessments are conducted and notifications are made to relevant authorities within 72 hours if required. Incident details, actions taken, and outcomes are recorded and retained for at least one year. Procedures ensure consistent handling, communication, and mitigation of incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial is fully functional with the exception of the ability to export videos for a limited time period.
• Link to free trial: https://think.vyond.com/signup

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 53ab0fea-01f2-482b-8742-5a47c61d2476
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3d59562c-b54e-48e3-97ba-4426723f9f21
• Other security certifications: Yes
• Any other security certifications: Docebo, Articulate, Vyond all hold SOC2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.