Ashtons SimplyRx
Software to help GP surgeries re-issue their prescriptions more efficiently, helping to streamline the tasks involved and improve patient safety.
Features
- Re-issue prescriptions
- Re-authorise prescriptions
- Medical record access
- Prioritisation of re-issues
- Intuitive user interface
- Real time reporting
- Remote access 24/7
Benefits
- Improved patient safety
- Time saving
- Cost saving
Pricing
£2.80 a user a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 2 7 3 1 4 3 8 3 7 9 0 6 4 5
Contact
ASHTONS HOSPITAL PHARMACY SERVICES LIMITED
Mo Arif
Telephone: 07875407085
Email: moarif@ashtons.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Can only be use where SystmOne, EMIS or Vision are used for primary care records.
- System requirements
-
- Modern browser
- Internet connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- With 8 working hours.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support is included in the cost.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We will provide onsite training, online training and user documentation.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- By arrangement with our support desk.
- End-of-contract process
- If there is a renewal in place, the renewal will occur automatically. If not, access will cease and we'll arrange for the client to have their data returned to them.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No differences.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Our resilient infrastructure is designed to cope with even the biggest peaks in demand through auto-scaling technology.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Real time dashboards and reports.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- By arrangement with our support desk.
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- No data to upload
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.99% availability
- Approach to resilience
- Available on request.
- Outage reporting
- Public dashboard.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Not applicable.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- NHS Data Security and Protection Toolkit
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
Cyber Essentials Plus
NHS Data Security and Protection Toolkit - Information security policies and processes
-
At Ashtons, the below security policies are in place:
1. MFA & MDM (Multi-factor Authentication & Mobile Device Management)
2. Acceptable Use Policy
3. Clean Desk Policy
4. Data Breach Response Policy
5. Disaster Recovery Plan Policy
6. Personnel Security Policy
7. Data Backup Policy
8. User Identification, Authentication, and Authorisation Policy
9. Incident Response Policy
10. Risk Assessment Standards and Procedures
11. Remote Access Policy
12. Secure Systems Management Policy
13. Monitoring and Logging Policy
14. Change Management Policy
15. Cyber Essentials PLUS accreditation
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
1. Map critical organisational services to stakeholders and related services
2. Identify assets related to the critical services
3. Evaluate change requests and approvals
4. Model configuration changes in a test environment
5. Deploy changes in the production environment
6. Determine the success or failure of changes
7. Close out completed changes
Changes are assessed for security impact throughout the change control process, during the test lifecycle - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
1. Ashtons undergo monthly vulnerability scans by a third-party supplier. Any vulnerabilities found are remediated immediately
2. Patches are deployed to our services 14 days from their initial release – this is to ensure there are no system issues originating from the initial release of a security patch, for instance
3. The Head of IT & Data Security is a member of the CIIS and reviews the NCSC website regularly. We also have third party suppliers who work with us on vulnerability management - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
1. Ashtons utilise security information and event management (SIEM) solutions which work by collecting log and event data generated by our organisations applications, security devices and host systems and bringing it together into a single centralized platform. SIEM gathers data from antivirus events, firewall logs and other locations; it sorts this data into categories, for example: malware activity and failed and successful logins
2. Incidents are responded to instantly with a 24/7/365 support system in place - Incident management type
- Supplier-defined controls
- Incident management approach
-
1. Ashtons have rigorous disaster recovery plans in place with pre-defined RTO and RPOs. There is also a company-wide business continuity plan which includes emergency contacts. There is also pre-defined processes in place for data breaches and Ashtons have their own Data Protection Officer (DPO)
2. Users report incidents to the Head of IT & Data Security via email or phone with 24 hour support available
3. Ashtons have a versioned incident management form that includes, details of the incident along with corrective and preventative actions
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Social Value
- Fighting climate change
-
Fighting climate change
We are committed to ESG and are working with Sustainable Advantage to implement an action plan, which will cover the 5 social value themes of PPN 06/20. - Covid-19 recovery
-
Covid-19 recovery
We are committed to ESG and are working with Sustainable Advantage to implement an action plan, which will cover the 5 social value themes of PPN 06/20. - Tackling economic inequality
-
Tackling economic inequality
We are committed to ESG and are working with Sustainable Advantage to implement an action plan, which will cover the 5 social value themes of PPN 06/20. - Equal opportunity
-
Equal opportunity
We are committed to ESG and are working with Sustainable Advantage to implement an action plan, which will cover the 5 social value themes of PPN 06/20. - Wellbeing
-
Wellbeing
We are committed to ESG and are working with Sustainable Advantage to implement an action plan, which will cover the 5 social value themes of PPN 06/20.
Pricing
- Price
- £2.80 a user a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- This is be the full software package for use on a trial basis for a limited period of time. Usually the trial is for 1 month.