GUJO CONSULTING LTD

Salesforce Consultancy, Salesforce Cloud Services, Salesforce Support, Salesforce Sales Cloud

Gujo Consulting helps companies developing their CRM Salesforce based on their marketing and sales integration. We provide Salesforce Revenue Cloud (CPQ), B2B and B2C Commerce Cloud and Experience Cloud implementation and support services to help you to take control of your revenue cycle from lead to cash across different channels.

Features

• Salesforce Improvement
• Salesforce Implementation
• Salesforce Service Cloud
• Salesforce Marketing Cloud
• Saleforce Integration (System Integration)
• Salesforce Support
• Salesforce Solution & Licence Consulting
• Salesforce Training

Benefits

• It helps increase efficiency
• Improves Collaboration
• Enhances Customer Insights
• Better Customer Satisfaction
• Scalability and Flexibility
• Cost Savings
• Empowers Self-Service
• Gives Visibility, Volume and Variation on Processes

£85 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gus@gujoconsulting.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

227327874401171

Contact

Gustavo Lima
07725805399
gus@gujoconsulting.uk

Planning

• Planning service: Yes
• How the planning service works: Here's an overview of the steps involved:; ; Assessment/Requirements Gathering: The first step is to assess the buyer's current infrastructure, IT environment, and business requirements. Involves understanding their goals, challenges, existing systems, and outcomes.; ; Solution Selection: Based on the assessment, I assist the buyer in selecting the most suitable cloud hosting or software service solution. ; ; Planning/Design: Once the solution is selected, I work with the buyer to create a detailed implementation plan and design architecture. ; ; Configuration/Customization: During the implementation phase, I assist the buyer in configuring and customizing the cloud hosting or software service according to their requirements. ; ; Data Migration and Integration: I help the buyer migrate data from legacy systems to the new cloud environment or software service.; ; Testing and Quality Assurance: I facilitate thorough testing of the implemented solution to ensure that it meets the buyer's requirements and performs as expected. ; ; Training and Adoption: As part of the implementation process, I provide training and support to the buyer's staff to ensure they are proficient in using the new cloud hosting or software service.; ; Deployment and Go-Live: Once testing is complete and users are trained, I assist the buyer in deploying the solution to production and managing the go-live process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Salesforce

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training programs designed to empower individuals and organizations with the knowledge and skills needed to effectively leverage Salesforce products and platforms. These training cater to various audiences, including administrators, developers, business users, executives, and are tailored to meet specific learning objectives and proficiency levels. ; ; Here's an overview of the typical training services we provide:; ; Role-Based Training: Salesforce training programs are often structured around specific roles within an organization, such as Salesforce administrators, developers, sales representatives, service agents, marketers, and executives.; ; Customized Training Workshops: We offer customized training workshops that can be tailored to the unique needs and requirements of individual organizations.; ; On-Demand Training Resources: In addition to instructor-led training programs, we often provide on-demand training resources such as e-learning modules, video tutorials, documentation, and knowledge articles.; ; Hands-On Labs and Exercises: Hands-on labs and exercises are an integral part of Salesforce training programs, allowing participants to gain practical experience working with Salesforce products and platforms in a simulated environment. ; ; Post-Training Support and Resources: After completing a training program, participants may have access to post-training support services such as mentoring, coaching, and access to online communities and forums where they can connect with peers, ask questions, and share insights.
• Training is tied to specific services: Yes
• Services the training service works with: Salesforce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: - Assessment and Planning; - Cloud Service Sellection; - Data Assessment and Migration Strategy; - Application Assessment and Compatibility; - Migration Execution; - Testing and Validation; - Training and Support; - Post Migration Optimization
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Salesforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: When assisting buyers with quality assurance (QA) and performance testing, our goal is to ensure that their software applications or systems meet the highest standards of quality, reliability, and performance. Here's how we typically help buyers in this process:; - Requirement Analysis; - Test Planning and Strategy; - Test Case Development; - Test Envirnment Setup; - Test Execution; - Defect Management; - Performance Monitoring and Analysis; - Reporting and Documentation; - Continuous Improvement; By following a structured approach to quality assurance and performance testing, We help buyers identify and address potential issues early in the development lifecycle, mitigate risks, and deliver software applications or systems that meet or exceed their quality and performance requirements. Our goal is to ensure that buyers have confidence in the reliability, scalability, and usability of their software products, ultimately enhancing customer satisfaction and driving business success.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Supporting Salesforce hosting/software services in the cloud involves various aspects.; ; Here's a general overview of how we can support it's services:; ; Initial Setup: Assist clients in setting up their Salesforce instance on the cloud, involving creating accounts, configuring permissions, etc.; ; Migration Assistance: Help clients migrate their existing data and applications to Salesforce cloud services. ; ; Configuration/Customization: Work with clients to configure Salesforce according to their business processes and requirements. ; ; Training/User Adoption: Provide training sessions to help users understand how to use Salesforce effectively.; ; Maintenance/Monitoring: Monitor the performance and health of the Salesforce instance to ensure it's running smoothly. ; ; Security/Compliance: Implement security best practices to protect client data and ensure compliance with regulations such as GDPR.; ; Performance Optimization: Continuously optimize the Salesforce instance for performance and scalability. This includes tuning configurations, optimizing queries, etc.; ; Backup/Disaster Recovery: Implement backup and disaster recovery solutions to ensure data integrity and minimize downtime in the event of a system failure or data loss.; ; Ongoing Support/Troubleshooting: Provide ongoing support to address user questions, technical issues, and enhancement requests. ; ; Overall, supporting Salesforce hosting or software services in the cloud requires a combination of technical expertise, customer service skills, and a deep understanding of the Salesforce platform and ecosystem.

Service scope

• Service constraints: Data Privacy: While we prioritize user privacy and confidentiality, it's essential to avoid sharing sensitive or personally identifiable information when interacting with others.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Here's how we can support Salesforce at different levels:; ; Basic Support:; This level typically includes basic support services such as email support and access to online knowledge resources.; Basic support may involve assistance with general inquiries, basic troubleshooting, and guidance on using standard features of the Salesforce platform.; Cost: Basic support is often included with the package purchased.; ; Standard Support:; Standard support offers a higher level of service than basic support, usually including phone support during business hours in addition to email support.; Support representatives at this level are equipped to handle a wider range of issues, provide more in-depth assistance with Salesforce configuration, customization, and troubleshooting.; Cost: It will be included in package purchased.; ; Premium Support:; Premium support provides priority access to support resources, including dedicated support phone lines and expedited response times for critical issues.; Customers at this level may also have access to specialized support teams with expertise in areas such as integrations, security, and performance optimization.; Cost: It will be charged annually at contract level.; ; When offering support at these levels, it's essential to clearly communicate the scope of services, response times, and service level agreements (SLAs) to customers to ensure transparency and manage expectations effectively.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Promoting equal opportunities involves fostering an environment where everyone has an equal chance to succeed regardless of their background, identity, or circumstances. ; ; Here are some ways We help:; ; Education and Awareness: Educate yourself and others about the importance of equal opportunities and the barriers certain groups face. Spread awareness about systemic inequalities and advocate for change.; ; Advocate for Policy Change: Support policies and legislation that promote equal opportunities, such as anti-discrimination laws, affirmative action, and equal pay initiatives.; ; Diversity and Inclusion: Encourage diversity and inclusion in all aspects of life, including workplaces, schools, and communities. Actively seek out diverse perspectives and create inclusive spaces where everyone feels valued and respected.; ; Provide Resources and Support: We offer resources and support to marginalized groups, such as mentorship programs, scholarships, and access to professional development opportunities.; ; Address Unconscious Bias: We are aware of our own biases and work to address them. Encourage others to do the same and create systems that mitigate the impact of bias in decision-making processes.; ; Promote Accessibility: Ensure that resources and opportunities are accessible to everyone, including individuals with disabilities. This may involve providing accommodations, designing inclusive spaces, and advocating for accessible infrastructure.; ; Lead by Example: Lead by example in promoting equal opportunities in your own actions and interactions. Challenge inequality when you see it and strive to be an ally to marginalized groups.; ; Support Grassroots Organizations: Support grassroots organizations and initiatives that are working to promote equal opportunities and address systemic inequalities in your community.; ; By taking these steps, you can contribute to creating a more equitable society where everyone has the opportunity to thrive.

Pricing

• Price: £85 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gus@gujoconsulting.uk. Tell them what format you need. It will help if you say what assistive technology you use.