ADVANCED EXPERT SYSTEMS LIMITED

Artificial Intelligence (AI) as a Service

The Artificial Intelligence (AI) as a Service (AIaaS) is a library of AI and machine learning (ML) components and algorithms that are integrated with visualisation tools providing faster and more accurate analytics and insights. The service includes AI and ML techniques to predict KPIs across industries and deliver successful outcomes.

Features

• Bespoke artificial intelligence, machine learning and predictive analytics platform.
• Predictive analytics, neural networks, machine learning and deep learning models.
• Business intelligence and reporting using open source and in-house components.
• Analysis of unstructured data such text, notes, emails, chat, voice.
• Increase speed and accuracy of identifying trends and anomalies.
• Interface with a wide range of external systems.

Benefits

• Open source and in-house components save time and costs.
• Capabilities implemented based on specific requirements.
• Reduce costs, increase accuracy and efficiency through automation.
• Significantly increase insights and business intelligence.
• Improving accuracy of predictive models.
• Knowledge management for data lakes (DLs) and data warehouses (DWs).
• Reduce the time to deploy an effective AI system.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@aesgrp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

227447464347250

Contact

Business Development
+44 (0)1332 383521
sales@aesgrp.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: The support and maintenance service by our UK based support teams will be provided during normal working hours, which are 9am to 5pm Monday to Friday (excluding public holidays).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web support which provides video conferencing and screen sharing can be provided. This allows users to quickly and easily convey issues or requests with our UK based support teams.
• Web chat accessibility testing: Microsoft Teams, Zoom, WebEx, GoToMeeting, etc.
• Onsite support: Yes, at extra cost
• Support levels: We prioritise support into urgent and non-urgent issues as part of our standard support and maintenance service.; ; An urgent issue is:; ; Significant degradation or failure of the software, software performance significantly inconsistent with the specification.; ; Any other issue is classified as a non-urgent issue.; ; Our UK based support teams have customer accounts assigned to the most appropriate team member based on technical skill set and familiarity with the customer's systems. These support members are the main point of contact (POC) for customers.; ; We can also offer bespoke service level agreements (SLAs) at additional cost and based on mutually agreed support levels and response times.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We will provide training on a new release of the system (if requested by you to do so) as soon as is reasonably practicable after installation of the new release. This training will be provided via documentation and online training. If onsite training is required, this will be charged at the current training rates at that time.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If required, data held will be extracted and provided to the customer in CSV format at additional cost.
• End-of-contract process: The contract may be terminated by agreement in writing between the parties providing the agreed notice period for termination.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: The system offers granular customisation for teams and users. The front-end of the system and certain features can be fully customised. Users can communicate their customisation requests with our UK support teams via telephone, email or webinar/teleconference where the support team and the user can thoroughly discuss and investigate the request.

Scaling

• Independence of resources: We scale the resources required for individual contracts by using our experience to estimate initial resources required and continually monitoring and adjusting resources for optimal service delivery throughout the lifetime of our contracts.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We are ISO 27001 certified (Information Security Management System) and have policies for protecting data at rest and in transit.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported by the user in a number of different formats, depending on the data required and usually with just a single click. Formats include: CSV, Text, RTF, PDF, HTML, DocX, XML. If the customer would like to export to a format that is not listed, we would be happy to discuss this further.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • RTF
  • TXT
  • HTML
  • PDF
  • XML
  • Other formats are available, providing required formats/structures/data dictionaries are provided
• Data import formats:
  • CSV
  • Other
• Other data import formats: Other formats are available, providing required formats/structures/data dictionaries are provided

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Where we provide hosting, computing and/or ancillary facilities, we will use a third party solution that guarantees 99.99% availability. The standard service availability does not offer refunds/credits, however we are happy to agree bespoke SLAs if required at additional cost.
• Approach to resilience: This information is available on request.
• Outage reporting: The system can be configured to send email alerts for a multitude of triggers, including outages, and this is completely configurable. Outages can also be reported to our UK based support teams.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management and administration within the system is restricted via user rights which are integral to the core workings of the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: It is our policy to provide an excellent service in a manner which is easily accessible to our clients and that meet all applicable requirements. To ensure we deliver a quality service we are certified to the following standards which independently demonstrate our commitment to quality, the environment and information security:; ; ISO 9001:2015;; ISO 14001:2015;; ISO 27001:2022.; ; In addition, these standards ensure we follow all applicable legislation in these relevant areas and that we deliver to our measurable objectives for quality, the environment and information security.; ; Our UK based support teams are our clients' first point of contact who will then advise them of the appropriate reporting/escalation procedures within our organisation should the need arise.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes to the company that could potentially have an impact on confidentiality, integrity or availability of information, customer satisfaction, or the environment need to be controlled. These are defined and outlined within our ISO 27001 certified (Information Security Management) system.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The management of vulnerabilities is defined in our ISO 27001 certified (Information Security Management) system. Monitoring and assessment of threats is conducted by our in house security systems and from information obtained from security bulletins. Any identified threats are registered and assessed and a prioritised remedy plan is developed based on the specific issue/context of that threat/risk.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate intrusion detection and prevention systems to monitor systems and processes on our networks. A prioritised remedy plan is developed based on the specific threat identified and the associated risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The management of incidents is defined and outlined in our ISO 27001 certified (Information Security Management) system. Users can report incidents to our UK based support teams who will initiate our incident management processes and provide updates on the progress of those incidents.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: Any public sector network can be supported.

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Perry Johnson Registrars, Inc.
• ISO/IEC 27001 accreditation date: Friday 18 April 2025
• What the ISO/IEC 27001 doesn’t cover: This is taken from the scope of our ISO 27001 system:; ; Exclusions from ISO 27001:2022; ; - No clauses are currently claimed as being fully inapplicable.; - Control measure exclusions from Annex A of ISO 27001 are listed within our Statement of Applicability which may be found within our Risk Register documentation. The only entry here is "Outsourced Development" and is not applicable as all software development is conducted in-house.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Perry Johnson Registrars, Inc.
• ISO 9001 accreditation date: Thursday 28 March 2024
• What the ISO 9001 doesn’t cover: This is taken from the scope of our ISO 9001 system: ; ; Exclusions from ISO 9001:2015 ; ; - No clauses are currently claimed as being fully inapplicable.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 29f46e93-e7e9-48eb-be91-5e2ac7709f79
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@aesgrp.com. Tell them what format you need. It will help if you say what assistive technology you use.