CycloMedia Technology BV

Street Smart

Street Smart is an interactive, web-based, cloud hosted, application that provides access to Cyclomedia‘s HD 360 degree panoramic 100 megapixel Street Level Imagery of a customer defined area with simultaneous LiDAR data capture. Street Smart has visualisation, measurement and analysis functions that can be used intuitively.

Features

• High resolution Street Level 360-degree imagery
• 3D data model hosting mobile mapping and aerial data
• Digital Twin
• LiDAR creates a point cloud and supports positional accuracy
• Integration with web services including WFS
• Integration with GIS including ArcGIS Online and QGIS
• Time travel feature to view historic imagery
• Measuring heights, distances and areas
• Digitising real world assets over time for change detection
• Machine learning led approach to feature extraction

Benefits

• Digital representation of the real world
• Objective view of street level environment for making decisions
• Reducing site visits
• Measuring real world locations quickly and accurately
• Situational awareness of the urban environment
• Understanding what infrastructure is in place before making changes
• Support smart mobility and smart city initiatives
• Understand locations of highway assets including street lights and signs
• Mobile app on Android and IOS available makes content available
• Assess road surface conditions

£98.30 to £143.20 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EEvans@cyclomedia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

227663326052566

Contact

Elizabeth Evans
07791170543
EEvans@cyclomedia.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Esri ArcGIS Online, Esri ArcGIS Pro, Esri ArcMap, QGIS, GE Digital Smallword.
• Cloud deployment model: Private cloud
• Service constraints: No service constraints
• System requirements:
  • Latest version of Internet Browser. Windows: Edge, Firefox, Chrome
  • Latest version of Internet Browser. Mac: OS X: Safari, Chrome

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All support levels are included within the service at no extra cost.; ; First line : Basic service desk delivery by cloud support engineer; Second line : In-depth technical support by cloud support engineer; Third line : Expert service support by cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Through Learning Management System, online trainings, webinars and help-pages.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via export functionality within Street Smart
• End-of-contract process: Access to the web application is denied.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Street Smart mobile app allows viewing access to Cyclomedia's imagery with limited functionality.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Cyclomedia provides many different APIs, which are explained here: https://www.cyclomedia.com/en/api-documentation. The most commonly used API is the Street Smart Javascript API. This API provides an easy way to embed our viewers in any web application. All functions are available from https://docs.cyclomedia.com/StreetSmart/documentation/.; ; In this way, developers have full power over the size and settings of our viewers. For example, for a very basic integration, our code examples can be used to add the panorama viewer to a website. Alternatively, developers can expand this code to integrate other (point cloud) viewers. Also, it is possible to make the application interact with other (map) components of the web site. Limitations of the Javascript API are that the user is restricted to the viewers and functionalities that we provide within Street Smart. For full control over our data, developers could decide to use the Atlas recordings WFS in combination with the Panorama rendering API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The level of customisation depends on the type of API that is being used. To export, view or download the imagery, the panorama rendering API can be used to create customised image views.; ; To embed the viewers in desktop applications, the Street Smart .NET API can be used.; ; To embed our viewers in web applications, we provide a Street Smart Javascript API. ; ; Customers or partners with developments skills can customise using these APIs.

Scaling

• Independence of resources: Automated scaling of cloud services.

Analytics

• Service usage metrics: Yes
• Metrics types: Amount of image views
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Managed by Microsoft Azure
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Uses can export their data by using the interface within Street Smart.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PNG
  • JPG
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • SHP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Known service degradations are reported on www.cyclomedia.com. Users can immediately see if there are incidents and whether we are working on a solution. The customer client service desk is immediately informed by Cyclomedia about known incidents with our services so you can respond to user questions in case of service degradations.; ; Availability 24/7. Data response 95% < 3 seconds. UpTime 98%. Support response time < 4 hours.
• Approach to resilience: Cyclomedia services are hosted in the Azure cloud in West Europe. The services are designed to be resilient by:; • All production data is stored on Geo-Redundant storage accounts. When there is an outage, Microsoft can do a failover to the redundant region. ; • Databases are also deployed to Geo-Redundant regions and scalable.; • Our servers are cloud native designed, which means that they can easily scale-up or scale-out. ; • Via Devops we can deploy our services to any Microsoft DC region.
• Outage reporting: Cyclomedia have a communication process for outrages.; ; 1) Outages are reported via 1st line support or via our monitoring system to 2nd line support; ; 2) The incident will be reported on our website within 5 minutes; ; 3) Account managers and the Escalation team will be informed within 5 minutes; ; 4) System status investigation and determination of the severity of the problem within 15 minutes; ; a. P1 Full System down: One or more cores services are down (Imagery, depth maps, recording locations, Map, Aerial, measure functionalities); ; b. P2 Functional degradation: basics (imagery, depth maps, recording locations) are working, but could experience a degradation of the performance; ; 5) P1 / P2 issue handling; ; a. 2nd and 3rd line are working on a solution; ; b. Communication: ; ; i. Update incident on web site. P1: every 60 minutes; P2: every 120 minutes; ; ii. After 5 minutes update incident to escalation team and Service desk (update every 2 hours); ; iii. After 5 minutes Email to customers; ; 6) P1 / P2 issue resolved; ; a. Communication:; ; i. Escalation team and Service desk will be informed; ; ii. Email to customers; ; b. Root cause analyses

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted based on user roles.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001 planned for July 2022
• Information security policies and processes: The information security policy is defined and documented. The security policy is communicated with relevant internal and external stakeholders. The security objectives are yearly defined in the security policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The components of the service are tracked through their lifetime using a proprietary issue tracking product.; ; Determining the potential impact on information security is a team effort. A change in the ticket will be flagged and a description will be added regarding the impact and how it can be mitigated.; ; Bugs and feature requests are registered in a Production Issue board. Everyday the Scrum of scrums session evaluates and prioritises.; ; After the change is implemented, it is tested on the staging environment and once approved, deployed on the next deployment window.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The responsibility for the vulnerability management processes resides with the IT manager.; ; An annual penetration test is conducted by the supplier SECURA to determine the level of Security of Street Smart, the Account management application and their API.; ; It is a grey box test, from outside to inside. The results are evaluated by the ITOPS team.; ; Tickets are solved with the Citicals given the highest priority and then the Mediums and Lows.; ; There is tooling in the Azure platform to scan for vulnerabilities on a monthly base which are regularly evaluated by the IT Ops team.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Sign ins, unauthorised access, technical logging production servers, Azure administrator logging and user click behaviour in Street Smart are defined and logged. Responsibilities, retention periods and store locations are defined. ; Logging information is regularly reviewed on trends.; ; Data breaches are handled by Compliance, other security incidents by the Security Officer.; ; Under GDPR, a reporting obligation applies in the event of a data breach. Within 72 hours, the Dutch Data Protection Authority must be informed of any breach that results in a significant risk of, or serious adverse effects on, the protection of personal data.
• Incident management type: Supplier-defined controls
• Incident management approach: Security incidents are reported via e-mail (security-incidents@cyclomedia.com) and are centrally registered.; ; The measure taken is evaluated during the internal audit for effectiveness and recorded in the incident review.; ; Under GDPR, a reporting obligation applies in the event of a data breach. This means that within 72 hours at the latest, the Dutch Data Protection Authority must be informed of any data breach that results in a significant risk of, or serious adverse effects on, the protection of personal data.; ; All measures taken are documented in the incident reports recording of the security incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Cyclomedia are determined to contribute to a safer, greener, happier and better world. We are aware of the urgency to create a healthier planer for generations to come.; ; Although our products help customers to create a sustainable environment, we acknowledge that environmental issues exist in the solutions we create itself. However, we are committed to minimise our negative impacts, while at the same time maximising our positive impacts.; ; Cyclomedia have selected five Sustainability Development Goals of the United Nations that show most overlap with the challenges we are trying to solve through our business. These five main goals are being used as a guideline to structure Cyclomedia's Sustainability Statement, available on request.; ; 1) Decent work and Economic Growth; 2) Industry, innovation and Infrastructure; 3) Sustainable cities and communities; 4) Responsible consumption and production; 5) Climate action
• Equal opportunity:

  Equal opportunity

  Candidacy for employment or advancement is based solely on the relevant qualities the candidate would bring to the job position. Equal opportunity extends to all aspects of the employment relationship, including but not limited to hiring, promotions, training and development, working conditions, compensation and benefits. All such decisions are made by using objective standards based on the individual’s qualifications as they relate to the particular job.
• Wellbeing:

  Wellbeing

  Cyclomedia want to provide social cohesion, cooperation, communication, performance and wellbeing within the organisation by providing a safe and pleasant working environment in line with the company culture.

Pricing

• Price: £98.30 to £143.20 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day free trail of the Street Smart platform is available on request. Content for a limited geographic area will be made available.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EEvans@cyclomedia.com. Tell them what format you need. It will help if you say what assistive technology you use.