Rocktime Ltd

Bilingual Dog Breeding License Management Platform

Rocktime's verso™ Bilingual licensing software provides online self-service for dog breeding licensing in Wales, data validation and process transformation. Used as a standalone system or fully integrated, verso™ can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.

Features

  • Automated Online Applications, processing and license production
  • Payment Platform, Postcode lookup and companies house integration
  • Breeder and Dog Management
  • Data validation on multi-user workflow functions
  • Staggered application process with save and resume functions
  • Fully configurable question and work process
  • Integration with CRM, EDRMS and legacy software
  • Management reports function
  • User dashboards with on screen help system for applicants
  • Public search database for licensed dog breeders

Benefits

  • Reduce incomplete/ incorrect applications full automation of the application process
  • Prosecution Database for rogue dog breeder filtering
  • Free up officer time to focus on prevention and enforcement
  • Multi user dashboard access with workload and workflow management
  • Dog breeder training to improve standards
  • Upload documents and images such as body cam footage
  • Hemmings Vs Westminster compliant payment process
  • Address validation via UPRN to prevent incorrect scheme applications
  • Fully configurable branding and style
  • Browser based front end and control panel for mobile access

Pricing

£30,000 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rtsales@rocktime.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 2 7 8 6 5 4 4 4 0 0 9 0 5 4

Contact

Rocktime Ltd Alex McCreath
Telephone: 01202 678777
Email: rtsales@rocktime.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Verso can be fully integrated with most legacy software. Common integrators include Idox™ Uniform, Civica™ APP or NEC Assure.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no constraints
System requirements
  • API for integration with legacy software (optional)
  • Payment Gateway platform with developer access
  • Gazetteer for UPRN lookup

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response Times Our response times for each support issue raised during normal working hours are as follows: • Priority Level 1: Within 36 hours • Priority Level 2: Within 50 hours • Priority Level 3: Within 1 Week • Priority Level 4: Updates applied every 6 months (unless critical)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The support types are prioritised according to potential business impact and are identified as follows: Priority Level 1 • Critical bug fixes (errors that prevent the site from functioning) • Ecommerce (errors that prevent the site from functioning) • Payment platform (errors that prevent the site from functioning) • Server Diagnosis (if on Rocktime Hosting) Priority Level 2 • Minor Bug fixes • Validation issues • JavaScript issues Priority Level 3 • Simple text changes (for static content) • Graphical amendments (for static content) • Minor usability changes • Simple programming changes • Browser compatibility issues (for static content) for past and / or future browsers • Minor layup alterations (for static content) Priority Level 4 • Core updates • Module updates (core and control panel) • Security updates Each support issue will have a ‘ticket’ raised and the appropriate resolution/work will be scheduled within our standard work schedule and communicated to the client. Our response times for support issues raised during normal working hours are as follows: • Priority Level 1: Within 36 hours • Priority Level 2: Within 50 hours • Priority Level 3: Within 1 Week • Priority Level 4: Updates applied every 6 months (unless critical)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Rocktime's ethos is to build partnerships with our clients to ensure the best possible outcomes. This involves scoping and stakeholder workgroups at the onset and regular account and project management meetings with the client during the delivery process. Full training is supplied onsite on a one-to-one or one-to-many basis, ongoing training support is via telephone or screen share facilities.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is held in a SQL database or if integrated, within the users systems. All data will be extracted by Rocktime and sent to the user in their preferred format at the end of the contract.
End-of-contract process
Rocktime have a documented process for onboarding and offboarding clients using verso. this includes extracting client data from verso and ensuring all API links are closed. Any developer time required for this process will be quoted for depending on the client configuration.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Verso uses a fluid design, all content will be displayed on mobile, tablet and desktop variants using a responsive framework.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Full officer dashboard functions to manage all aspects of the software and the licensing process
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Fully tested against a range of desktop, mobile and tablet based devices using Windows, IOS and Android operating systems
API
Yes
What users can and can't do using the API
Rocktime provides access to an API with instructions on how to connect to all held data and/ or the ability to push data into verso where appropriate. There are no limitations other than those set by the data types themselves.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
During the initial configuration process the software will be customised for: Branding Questioning process Workflow & Business logic Application workload management User groups & Access (User Admin Editable)

Scaling

Independence of resources
Cloud hosted solution accounts for user level activity to maintain performance.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via API or .CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Updates will be carried out on request by the client according to the following summary of services: Option 1: Telephone and email support service during standard working hours and evenings Email support service during evenings Site Monitoring Response Times Priority Level 1 Within 24 hours Priority Level 2 Within 50 hours Option 2: Telephone and email support service during standard working hours Email support service during evenings Site Monitoring (tests every 5 mins) Response Times Priority Level 1 Within 18 hours Priority Level 2 Within 50 hours Option 3: Telephone and email support service during standard working hours Email support service during evenings and weekends Site Monitoring Response Times Priority Level 1 Within 12 hours 24/7 Priority Level 2 Within 40 hours Option 4 - Critical: Telephone and email support service during standard working hours Email support service during evenings and weekends Site Monitoring Response Times Priority Level 1 Within 4 hours 24/7 Priority Level 2 Within 24 hours Note: These are response times for incident notification; they are not times for incident resolution.
Approach to resilience
Information available on request.
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
User access defined as part of account setup based on user role and responsibilities.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau (UKAS accredited)
ISO/IEC 27001 accreditation date
19/02/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self Certification - PCI DSS SAQ-D
PCI DSS accreditation date
07/2018
What the PCI DSS doesn’t cover
N/A
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
CESG Architectural Pattern No. 10

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our systems and services are compliant with ISO 27001:2017

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Verso has has a release cycle for upgrades and changes, the implementation of which is managed under ISO 9001:2015 & ISO 27001:2017
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In accordance with ISO 27001:2017 Rocktime's approach for managing vulnerabilities is as follows: Timely identification of vulnerabilities - The sooner we discover a vulnerability, the more time we will have to correct it, or at least to warn the clients about the situation, decreasing the opportunity window a potential attacker may have. Assessment of Rocktime's exposure to a vulnerability. - Rocktime will risk assess to identify and prioritise those vulnerabilities that are more critical to our own or our clients assets and business. Proper measures considering the associated risks - plan actions and allocate resources to deal with risks accordingly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Rocktime conforms to ISO 27001:2017 requirements for logging and monitoring. This includes Event Logging, Protection of log information, Administrator and operator logs and clock synchronization.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Rocktime conforms to ISO 27001:2017 incident management clauses that include: 5.1 — Leadership and commitment 7.2 — Competency 5.3 — Organizational roles, responsibilities and authorities A.16.1.1 — Responsibilities and procedures A.16.1.4 — Assessment of and decision on information security events A.16.1.5 — Response to information security incidents A.16.1.6 — Learning from information security incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

The company actively promotes initiatives that reduce its carbon footprint whether this is through reduction/ removal of print material through to transportation and power usage. These include (but are not limited to) within the workplace as well as in the home:
Reducing Energy Consumption
Seek out opportunities for Renewable Energies
Actively reducing waste and fight obsolescence in all its forms
Reduce/ Optimise Employees’ Transportation
Choose Greener Infrastructures and Equipment
Evaluation of Sustainable Suppliers
Promotion of greater Environmentally Friendly Ways of Working
Continual Heightening of Climate Matters
Covid-19 recovery

Covid-19 recovery

As a cloud technology company, Rocktime has been successful in implementing changes to processes and procedures to adapt to the new norm that features greater flexibility in the manner in which it conducts its business both with its staff as well as with clients. The company has actively promoted excellence through the use of technology that helps local businesses to connect and work more effectively, benefitting from collaborative working arrangements to foster positive business relationships in the local community and recovery as we exit Covid-19 and accept the current economic landscape. The company engages with local diverse market businesses to advise on the use of technology in the same manner as it does with its public sector clients with the aim to open up supply chain opportunities.
Tackling economic inequality

Tackling economic inequality

The company’s values a diverse workforce and the contribution each individual makes. We are committed to promoting inclusivity, equality and diversity in our policies, practices and procedures.
This policy applies to the company's dealings with all its people as well as others engaged by or who work with the firm including, for example, clients, job applicants and other third parties.
The company believes in treating everyone equally and with the same attention, courtesy and respect regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex and sexual orientation which is referred to within its Equality, Diversity and Inclusion Policy as the "protected characteristics".
Equal opportunity

Equal opportunity

The company has always believed in promoting diversity within the workplace and this forms part of its recruitment practices. Using the 5 foundational principles of quality work set out in the Good Work Plan (e.g. fair, pay, participation and progression, voice and autonomy).
Career advice with local schools offers opportunity to instil insights and confidence in potential career paths for young people whilst also providing the opportunity for a work placement.
Additionally, consideration is made for recruiting trainees and training them to perform roles whilst offering them a career path within the business or as a means to seek one elsewhere.
Wellbeing

Wellbeing

The company recognises the pressures that have arisen in recent times with Covid-19 and the effects of social distancing, remote working and travel enforcements. Through constant dialogue with its team the company has sort to provide flexible working conditions whilst maintaining regular and personal engagement to reduce the impact of loneliness and isolation.
Believing in the positive nature of ‘culture’ within a company, initiatives are in place to maintain and reinforce a team mentality that aims to support individuals and foster wellbeing.

Pricing

Price
£30,000 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rtsales@rocktime.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.