VOICEPOWER LIMITED

AISA® / Amplify+

AISA® (Amplify+®) is an ambient clinical documentation solution that securely captures clinician-patient conversations and automatically generates accurate, structured clinical notes. Hosted in Microsoft Azure, it streamlines workflows, reduces administrative burden, and integrates with existing clinical systems. VoicePower provides setup support, onboarding guidance, and optional training services.

Features

• Real-time ambient transcription producing structured clinical notes automatically.
• AI-driven summarisation aligned to NHS England documentation standards.
• Works with any consultation type: face-to-face, phone, video.
• Secure cloud processing hosted within UK-approved environments.
• Integration-ready output compatible with clinical systems and workflows.
• Multi-speaker recognition for complex consultations.
• Mobile and desktop recording options for flexible workflow.
• Built-in redaction and clinical risk-mitigation safeguards.
• Administrative task automation including coding suggestions and follow-ups.

Benefits

• Reduces clinical documentation time and administrative workload significantly.
• Improves accuracy and completeness of patient records and notes.
• Supports safer decision-making with structured, consistent documentation.
• Frees clinicians to focus more fully on patient care.
• Accelerates throughput by streamlining end-of-consultation workflows.
• Enhances coding quality and supports revenue optimisation.
• Improves patient experience through more natural consultations.
• Boosts workforce capacity without increasing staffing requirements.
• Supports remote and hybrid clinical work environments seamlessly.
• Provides actionable insights to improve service quality and efficiency.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

227883267182749

Contact

Vicky Humberstone
01423 870476
vicky@voicepower.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AISA integrates with clinical systems and workflow platforms by generating structured notes compatible with EPRs, PAS, and NHS documentation standards, enhancing existing record-keeping workflows.
• Cloud deployment model: Public cloud
• Service constraints: AISA operates within standard cloud-service constraints. Planned maintenance and feature updates are scheduled outside core clinical hours wherever possible, with advance notice provided. AISA requires a stable internet connection and modern browser for optimal performance. Integration with some EPR systems may require local configuration or API enablement. Mobile performance may vary depending on device capability.
• System requirements:
  • Modern web browser: Chrome, Edge, or Safari, latest versions.
  • Stable internet connection with low latency for real-time transcription.
  • Windows 10/11 or macOS 12+ for desktop use.
  • Mobile app requires iOS 15+ or Android 10+.
  • Microphone-enabled device for accurate audio capture.
  • EPR integration requires API access permissions enabled.

User support

• Email or online ticketing support: Yes
• Support response times: VoicePower acknowledges all email and ticket-based support requests within 24 hours during normal business hours (Monday to Friday, 09:00–17:00). Most issues are triaged and responded to immediately. Tickets received outside these hours, including weekends and UK public holidays, are logged automatically and handled at the start of the next business day. Critical incidents that affect service availability are escalated to the on-call team and, where necessary, raised directly with Prescribe Digital Ltd for rapid resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: VoicePower provides a single, comprehensive support level for AISA, included as part of the service subscription unless otherwise agreed. This includes standard remote support (email, ticketing and telephone) during UK business hours, assistance with onboarding, configuration guidance, and liaison with Prescribe Digital for any escalated technical issues.; ; Support is provided at no additional cost unless buyers choose optional training or enhanced support packages. Optional chargeable services include structured onboarding, workflow consultancy, and administrator or super-user training.; ; A dedicated Technical Account Manager (TAM) is assigned to each organisation to oversee implementation, act as the primary point of contact, and ensure smooth operation. Cloud engineers from Prescribe Digital provide back-end support where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VoicePower provides full onboarding support to help organisations begin using AISA/Amplify+. This includes initial implementation planning, user account setup, and configuration of workflows in partnership with Prescribe Digital. We supply online training for clinicians and administrators, covering how to use AISA in practice, approve summaries, and integrate outputs into existing clinical systems. Additional training can be provided at extra cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: AISA/Amplify+ generates structured clinical content that is delivered into the buyer’s EPR or PAS via HL7/FHIR integration. Any retained data is held according to Prescribe Digital’s documented retention and deletion policies. Buyers may request copies of any remaining system data, such as configuration or audit logs, prior to account closure.
• End-of-contract process: At the end of the contract, VoicePower will notify the customer of the contract expiry date and confirm whether they wish to renew. If the contract is not renewed, user access to AISA will be disabled at the end of the agreed term. All customer data stored within the AISA platform is automatically deleted in line with Prescribe Digital’s retention and deletion policy, and no further processing occurs. VoicePower can provide confirmation of account closure upon request.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The AISA mobile app provides the same core functionality as the desktop/web version, including ambient note capture, smart summaries, and structured clinical documentation. The mobile interface is optimised for quick access, hands-free use, and on-the-go consultation, with simplified navigation suited to smaller screens.; ; Some advanced administrative functions—such as template management, workflow configuration, and analytics dashboards—are only available through the desktop or web interface. All clinical outputs and synchronisation features remain identical across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: AISA provides a secure, intuitive cloud-based web interface for configuring workflows, managing user accounts, and reviewing or exporting structured clinical notes generated from consultations. Clinicians access AISA through any modern browser, with simple navigation, clear controls and role-based access permissions. The interface displays captured conversations, generated summaries, coding suggestions, and allows users to approve, amend or export content into clinical systems. Administrators can manage users, monitor activity, and configure service settings.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility has been designed in line with WCAG 2.1/2.2 AA principles and usability testing has been conducted internally. Formal independent WCAG 2.2 AA certification testing with assistive technologies has not yet been completed and can be scheduled if required by a buyer.
• API: Yes
• What users can and can't do using the API: AISA® / Amplify+® provides a secure API layer supporting NHS-standard interoperability approaches, including HL7, FHIR and REST, to integrate with PAS, EPR and downstream clinical workflows. Approved integration partners can use the API to exchange structured clinical information, including patient context and completed documentation, and deliver outputs directly into GP, PAS or EPR systems.; ; API access is restricted to vendor-implemented integrations and is not available for general user administration. Users cannot modify AI models, configure workflow logic, or manage user accounts via the API. All integration setup, validation and data mapping is completed by Prescribe Digital as part of onboarding and technical assurance processes.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: AISA/Amplify+ allows organisations to customise workflow settings, document outputs, and integration behaviours to align with local clinical processes. Customisable elements include document templates, distribution rules, clinical coding outputs, and mapping of structured data into local EPR or PAS fields. Organisations can also configure user roles, access permissions, and preferred note formats. ; Customisation is completed during implementation in partnership with Prescribe Digital, who adjust templates, data mappings, and workflow logic according to buyer requirements. ; Administrators within the buyer organisation can customise user settings, template selections, and approval pathways through the AISA interface, while deeper configuration—such as integration mappings or HL7/FHIR data rules—is performed only by Prescribe Digital’s technical team to maintain system safety and compliance.

Scaling

• Independence of resources: AISA/Amplify+ is hosted in Microsoft Azure using a scalable, load-balanced architecture that automatically allocates resources based on demand. Each organisation’s data is securely segregated within the multi-tenant cloud environment, ensuring workloads do not impact other customers. Azure auto-scaling, redundant compute pools, and distributed processing prevent performance degradation during periods of high usage. Resource isolation, network segmentation, and strict access controls maintain separation between tenants. Continuous monitoring ensures sufficient capacity is available, with additional compute automatically provisioned when thresholds are reached. This guarantees consistent performance regardless of demand from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: AISA/Amplify+ provides usage metrics to help organisations monitor adoption and activity. Available metrics include user activity levels, number of consultations processed, volume of notes generated, output types delivered, and system usage over time. Administrators can review high-level operational information, such as successful document deliveries into clinical systems and basic audit events. Additional reporting, including aggregated usage summaries or implementation insights, can be provided by VoicePower or Prescribe Digital on request. Metrics are intended to support oversight, service optimisation, and safe clinical use rather than detailed analytical reporting.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Prescribe Digital Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: By default, AISA® applies a standard minimum retention period of 90 days for raw audio and transcripts. Retention is fully configurable by the buyer and can be reduced where required, including deletion within 0–24 hours. All data is hosted exclusively within Microsoft Azure UK regions. No audio or transcript data is retained beyond the agreed retention window and no data is used for model training.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • .WAV
  • .MP3
  • .DS2

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AISA® / Amplify+® is delivered as a cloud-based service hosted in Microsoft Azure UK regions and is covered by a 99.9% service availability SLA. The service supports a Recovery Point Objective (RPO) of up to 15 minutes and a Recovery Time Objective (RTO) of under 1 hour. These commitments are defined in the standard SLA and are available to buyers on request.
• Approach to resilience: AISA is hosted within Microsoft Azure UK data centres, inheriting Azure’s built-in resilience, redundancy and fault-tolerance features. The platform benefits from multi-zone replication, load balancing, automated scaling, and continuous service health monitoring. Azure’s infrastructure provides independent power, cooling and networking, ensuring continuity if a single component or zone experiences failure.; ; Application components are deployed using modern cloud-native architectures, enabling rapid recovery, isolation of faults, and seamless rollouts of updates without service interruption. Prescribe Digital performs structured testing, proactive monitoring, and controlled maintenance processes to maintain reliability.; ; Further datacentre-level resilience details are available on request.
• Outage reporting: AISA uses Microsoft Azure’s service-health monitoring to detect outages and performance degradation. Any service disruption is communicated to subscribed customers through email alerts issued by Prescribe Digital or VoicePower. Azure-level incidents are additionally visible via Microsoft’s public service-status dashboard.; ; Major incidents or planned maintenance notifications are sent proactively to customers, with follow-up reports where required. An API is not currently used for outage notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly restricted to authorised VoicePower and Prescribe Digital personnel. All staff accounts use role-based access control and unique credentials, with MFA applied to administrative systems. Only designated technical staff can access customer configuration areas, and permissions are granted on a least-privilege basis. Support channels (email, ticketing, phone) are monitored by authenticated VoicePower staff, and customer verification is required before discussing account details. Administrative access is logged, reviewed periodically, and removed immediately when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: AISA® / Amplify+® completed full NHS Digital Technology Assessment Criteria (DTAC) assessment and is DTAC compliant. DTAC artefacts and assessment summaries are available to buyers on request under NDA. VoicePower aligns its governance with Cyber Essentials Plus, NHS Data Security and Protection Toolkit requirements, including AISA’s ISO 27001–aligned Security Whitepaper,
• Information security policies and processes: Formal compliance evidence, including ISO 27001, Cyber Essentials Plus and MHRA/UKCA registration documentation, is available to buyers on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VoicePower follows a structured configuration and change management process for all AISA deployments. All service components, licence allocations, and configuration settings are documented and tracked for the duration of each customer contract. Changes requested by buyers are reviewed for operational and security impact before implementation and must follow Prescribe Digital’s approved change processes. Core application updates, security patches, and feature enhancements are managed centrally by Prescribe Digital and released only after testing in controlled environments. VoicePower communicates relevant changes to customers and updates local configuration records accordingly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management for AISA is led by Prescribe Digital, who operate a continuous threat-monitoring programme across the platform and hosting infrastructure. Potential threats are identified through automated vulnerability scanning, penetration testing, vendor security advisories, and intelligence from Microsoft Azure’s security services. Security patches and critical updates are prioritised and deployed by Prescribe Digital as soon as validated, typically within established internal SLAs. VoicePower monitors supplier notifications, assesses any customer-specific impact, and communicates relevant updates or required actions to buyers. VoicePower does not apply patches directly but ensures customers remain informed and supported throughout the process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AISA is monitored continuously through automated security tooling, SIEM alerts, and Azure platform monitoring to identify unusual activity, performance anomalies, or potential compromises. When a potential issue is detected, the system generates alerts that are triaged by Prescribe Digital’s security team. Confirmed incidents trigger predefined response workflows including containment, mitigation, and customer notification where required. VoicePower escalates any customer-reported concerns immediately to the vendor. High-severity issues are addressed rapidly, typically within hours, depending on impact and risk, ensuring service integrity and patient safety are maintained.
• Incident management type: Supplier-defined controls
• Incident management approach: VoicePower follows a defined incident-management process aligned with Prescribe Digital’s service procedures. Common events—such as access issues, performance problems or transcription delays—are managed using predefined workflows. Users report incidents directly to VoicePower via email, ticketing portal, or phone, where they are triaged and escalated to Prescribe Digital when required. All incidents are logged, tracked, and monitored until resolution. VoicePower provides updates throughout and issues a written incident summary or report on request. High-severity incidents are escalated immediately to senior technical contacts, and customers are notified within required timeframes as defined by Prescribe Digital’s security and service policies.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You will have unrestricted use of Amplify+® so that you can get a real idea of how it works and its incredible accuracy. Our support engineers will be on hand to help you with the installation, integration with your favourite applications and anything else you may need.
• Link to free trial: https://voicepower.co.uk/free-amplify-trial/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A64adbd5-ce88-4032-a691-b0c908d720a6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A21eb540-eb39-4196-ba55-d1772e741bd8
• Other security certifications: Yes
• Any other security certifications: PENS Test

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.