MADE PURPLE LTD

Purple Calls Secure VOIP Telephone and security system

The Purple Telephone, an ISO 27001-certified secure VoIP calling platform, is a scalable, robust, and proven voice-over-IP service with purpose-built media servers, management systems, and a proprietary AI security system. Specifically designed for prisons, prison cell, secure hospitals, and secure training centers, where security and robustness are vital.

Features

• Secure and encrypted audio feeds
• Real time monitoring system
• Pre call verification security system
• Fully managed and serviced public APPs
• Business analysis tools
• Purpose build media servers for guaranteed data sovereignty
• Speech to text transcription
• NLP, sentiment analysis and keyword detection
• Translation

Benefits

• Allows secure telephone calls to take place
• security features for staff to monitor in real time
• Improves level of contact people in custody have with family
• Reduces the cost of calls for residents using VOIP
• Improves security around telephone calls
• BI Tools for data analysis at scale
• Fixed or mobile devices can be used

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

228132573996573

Contact

George Kyriacou
01842558121
hello@madepurple.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Purple MDM; Purple OS; Purple Integrated Communications System
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The Purple VoiP system software requires Windows, Made Purple OS, IOS or Android hardware to run. This hardware can be either supplied by the customer or leased from Made Purple Ltd (view pricing document)
• System requirements: Stable Broadband

User support

• Email or online ticketing support: Yes
• Support response times: Normally within 1 hour of emails received between the hours of 8am and 8pm; ; Telephone support available for P1 incidents 24 hours a day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: On site support for hardware / software issues can be arranged at an additional cost based on the complexity and access issues.; ; Support is provided through a combination of Email, Phone, Live chat.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training for staff in the use of our master terminal will be provided (1 half of a day); Online "how to" videos will also be accessible to clients along with our support team on hand to answer any specific questions.; Onboarding can take as little as 3 days subject to staffing availability at the site and number of sites requiring onboarding at the time.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Users who have the correct permissions can extract data from the management portal. The data files that are exported will be encrypted using PGP.
• End-of-contract process: Made Purple will destroy all information from the sites environment and it will be permanently removed. Users will have access to all data that they are the controllers of for 93 days beyond the final call date. There are no end of contract charges.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and desktop services will work in the same way.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface allows management of the system from a centralised control panel.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Screen readers (NVDA, VoiceOver, TalkBack); ; Built-in iOS and Android accessibility features; ; High-contrast and large-text settings
• API: Yes
• What users can and can't do using the API: Users can access the system via the API which can be linked to user management systems to avoid double keying. The API can also be used to trigger alerts into the customers SIAM system for centralised intelligence.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All areas of the system can be configured, this can be security checks, keywords, call lengths, call limits etc.

Scaling

• Independence of resources: Our services are designed to be highly available and will auto-scale based on demands and traffic patterns. The service has been thoroughly stress tested . All services are load balanced and have health checks for target groups. We utilise multiple data centres in the London Region to load traffic and to make sure there is no single point of failure in our system.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metric data on the amount of visits an individual user has had.; ; Requests denied; ; Call duration; ; If the Call was stopped and the reason for this; ; How many indicators have been raised per user; ; Additional metrics can be implemented based on individual needs more details available upon request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Admin can set system to auto export data to a local device using a VPN. The data files that are exported will be encrypted using PGP.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP3
  • XML
  • TXT
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System availability can be guaranteed provided a set criteria are met, Upon detection of a system outage, we immediately move to rectify the issue and aim to resolve it within 72 hours.
• Approach to resilience: Made Purple is an ISO27001 accredited organisation and has full continuity and disaster recovery management plans in place which have been independently audited. Further information available on request.
• Outage reporting: There are multiple ways you can receive alerts: 1. Email alerts 2. Slack or Teams integration 3. Using our API with webhooks

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are restricted either to Made Purple Ltd staff and approved sub-contractors or, if required for the function of the service, limited to authorised users of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The data we store in AWS databases (London only) and storage is encrypted at rest with TDE (transparent data encryption) and while in transit using TLS. Policies are enforced by restricting access to virtual machines, databases and any administrative portals. User accounts can be revoked once a person leaves or is no longer associated with the project. All databases are protected by firewall with IP whitelisting rules.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use the Software Assurance Maturity Model (SAMM) to manage configuration and change within our services, utilising Infrastructure as code (IaC) so that configuration and change can be identified, controlled and automated. We use Rolling updates and A/B testing to ensure changes are fit for purpose. Automated tests are built into our CI/CD pipeline to test the functionality, security and resilience of our system which includes fuzz testing, vulnerability scans and static code analysis. We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, software vulnerabilities, file integrity monitoring as well as cloud configuration issues. All logs are fed in to our SIEM solution so we have real time tracking of security incidents. All machines contain an agent to track software versions which are checked against CVE's as published by NVD and other sources such as OS security feeds. Upon detection of a vulnerability, we immediately move to patch the issue and aim to resolve any vulnerability within 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents. All logs are fed into this system. We also employ sophisticated industry standard software provided by AWS to monitor our systems for potential compromises, and proactively monitor logs relating to other services not covered by automated threat detection. Upon detection of a potential compromise, we immediately move to patch the or respond to the issue and aim to remove or patch any compromised system within 48 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes in place for common incidents such as compromised user accounts or the detection of suspicious activity. These processes are commensurate with the severity of the incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • NOMIS (If Required)
  • NHS (If Required)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trail available to one site within a group, 30 day 20 user unlimited calls.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Sunday 19 July 2020
• What the ISO/IEC 27001 doesn’t cover: All services are covered by our certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C650d85e-c009-4441-a468-6234f1b43536
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F3586622-84f0-4d3c-a4bc-81adaa9d38cb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.