Commonplace (powered by Zencity)

Social Media & News Media Listening & Publishing SaaS Platform | Commonplace

A community sentiment, insights and engagement platform powering the work of 350+ central/local government and police forces across UK and USA. Look beyond your official channels to understand resident-to-resident conversations, track sentiment and build trust. Evaluate performance of key initiatives, manage incidents, auto-generate and schedule posts across major media platforms.

Features

• Monitor real-time activity across social media, local and national news.
• Track unofficial resident-to-resident discourse alongside your official media channels.
• Instant search results, no delays to backfill historical data.
• Filter and aggregate data by department, keyword or geography.
• Auto-generate topic summaries and deep-dives into specific events and issues.
• Extract key opinions and summarise sentiment from key influencers.
• Set up signal alerts for emerging trends or unfolding emergencies.
• Produce high-quality media-ready content, appropriately crafted for each channel
• Schedule posts: Facebook, Instagram, Threads, Youtube, X, BlueSky, Nextdoor, LinkedIn.
• Publishing analytics to understand views, interactions and track performance.

Benefits

• Keep track of community sentiment, with the widest possible reach.
• Plug into community conversations, hear from a broader stakeholder base.
• Maintain an always-on real-time understanding to keep you confidently informed.
• Route relevant data to specific teams, reducing information overload.
• Deliver reports to power executive decisions and build action plans.
• Reduce manual monitoring time through automated AI reporting and alerts.
• Deal with incidents and emergencies through instant communications and deployments.
• Reduce manual work, create channel-ready comms in a single click.
• Easy management of social media accounts in a central dashboard.
• Real-time evaluation of social media marketing performance, engagement and impact.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@commonplace.is. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

228303204134421

Contact

Benjy Meyer
+44 (0)7841239865
procurement@commonplace.is

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Commonplace also offers a Representative Community Survey & Insights SaaS Platform and Digital Community / Citizen Engagement & Consultation SaaS Platform as part of its 360 Community Voice SaaS Platform.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Internet connected device (desktop, tablet or mobile)
  • Modern web browser (Chrome, Edge, Safari, Firefox, Opera)
  • No installation or network setup required

User support

• Email or online ticketing support: Yes
• Support response times: Email support answered within 4 working hours during UK office hours 8am-6pm Monday-Friday.; ; For example, an email or ticket submitted at 9am on Tuesday morning will be responded to by 1pm on Tuesday afternoon. ; ; For example, an email or ticket submitted at 4pm on Saturday afternoon will be responded to by 12pm on Monday afternoon. ; ; Urgent escalation is available 24x7 for high severity incidents, acknowledgement within 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat capability is provided by a third party, which rigorously tests the experience for assistive technology users.
• Onsite support: Yes
• Support levels: Dedicated Engagement Expert:; >experience working with similar clients in your region (our team has over 200 years experience in public sector data, insights & engagement); >unlimited support, no charges for extra days or hours; >works with you to identify and refine goals; >leads the initial implementation and training; >tunes dashboards and keywords, according to your organisation needs; >provides ongoing advice and guidance, scheduled reports summarising your platform adoption, meets with you on a regular basis; >delivers training to new client team members; >offers professional development sessions for colleagues; >shares upcoming product roadmap improvements ; ; Access to our Specialist Teams; >Research Analysts compile deep dive reports; >Head of Research Methodology ensures our research approach stays at the forefront of academic research and commercial best practice; >Product Manager responsible for innovation and evolving the product and the platform; >Technology Team responsible information security, data protection and quality assurance; >Dedicated Account Manager ensures you are gaining maximum value, manages commercial relationship; ; Support & Service Level; >24x7 searchable knowledge base; >In app tutorials and self-paced learning modules; >Email support answered within 4 working hours during UK office hours 8-6 M-F, with urgent escalation if required outside office hours; >No additional charges for support hours/days
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Onboarding; ; 1. Kick off meeting hosted by your dedicated Engagement Expert and dedicated Account Manager; (a) Introductions to the team and platform; (b) Account and onboarding goals and metrics agreed; (c) Roles & responsibilities defined and assigned; ; 2. Settings and configurations discussed and agreed, invites sent; ; 3. Engagement strategy defined and documented; ; 4. Training sessions (2 or 3 one hour sessions or self-paced learning) with hands-on in-app learning, no limits on users or number of people trained; ; 5. First implementation set up, quality assured and live; ; 6. Training refresher on analytics, insights and reporting as data starts to flow; ; 7. No limits on Engagement Expert or Account Manager time during onboarding, including face-to-face meetings
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data gathered by the Social Media & News Media Listening & Publishing SaaS Platform is publicly available. ; ; As a result, no export of client raw data is required at the end of the contract. ; ; An export of the topics and categories and other settings implemented in the platform is available to end-of-contract clients.
• End-of-contract process: At the end of the contract term clients will have the option to renew the licence in full according to the terms in the Call Off contract. ; ; Should the client not intend to renew the contract, they will be able to exit gracefully from the platform ahead of the termination date. All necessary information for the end of contract can be acquired by a user via the following processes.; ; >Export of the topics and categories and other settings implemented in the platform is available to end-of-contract clients; ; If a client or user has requested it before the contract end date, we may agree to provide a download of information for a short period after the contract end date without additional cost.; ; Unless it has been agreed in advance, once the contract has expired, there may be a charge for any further data requirements or downloads.; ; In addition, we will ensure: ; ; >Disconnection of all social media accounts; >Disconnection to native ‘direct’ data sources and channels such as contact centre data; >Deletion of client admin users; >Deprecation of the dashboard
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The resident journeys are designed and built mobile first. The same functionality exists on mobile, tablet and desktop. ; ; Client admin screens are mostly designed and built desktop first, given the sophisticated analytics capability and the challenge of compressing all of the customisation onto a mobile screen. Options exist to view the dashboards on mobile, but in some places we encourage desktop view.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Listen API is built to allow clients to feed additional sources of their own into Commonplace using APIs and validation checkers, either on a one-off or continuous basis. The approach is normally agreed between our technical teams to ensure correct technical design and derisk the build, which is very simple once the schema and variables have been mapped and understood.; ; For example, if you wish to include contact centre transcripts or data from platforms such as Fix My Street, this can be fed into the platform as a data source, alongside social media channels and news outlets.; ; In addition, clients can GET data from the Listen API for ingestion into their own systems. This is aggregated analytical data, rather than raw data. For example: topics, locations, sentiment scores, interaction volumes.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Commonplace is a web application reached via any modern browser (Chrome, Edge, Safari, Firefox, Opera) with no installation or network setup required. All settings and configurations are carried out in the web application, including: ; ; >Invite client admin users with role-based access permissions; >Social media source and news media source set up; >Follow social media influencer accounts and pages ; >Connection to native ‘direct’ data sources and channels such as contact centre data; >Localised aggregation rules, topics and keyword configuration; >Social media account set up for deploying and scheduling posts, inbox management; >Filter, cross-tab and manipulate data in dashboards; >Customise and share reports with scheduling; >Set up and save analytical queries and broad match based topic searches

Scaling

• Independence of resources: The solution has been built redundantly. The delivery, application and database layers are made up of multiple servers that dynamically distribute the work and can take over from each other. To reduce the risk of multiple servers becoming inaccessible at the same time, they are physically located in different zones of the data centre.; ; The application servers apply auto-scaling to deal with peak times. In the event of a high load, the number of servers is expanded fully automatically using in order to reduce the global load to a level that offers an optimal user experience and quick response times.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. Number of posts. 2. Number of impressions. 3. Number of interactions. 4. Number of comments. 5. Sentiment relevance score of posts, comments and interactions. 6. Topic relevance score of posts, comments and interactions. 7. User creation dates. 8. User last access dates.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: All data gathered by the Social Media & News Media Listening & Publishing SaaS Platform is publicly available. As a result, no export of client raw data is required. An export of the topics and categories and other settings implemented in the platform is available at any time during the contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% uptime (maximum 21.5 minutes of downtime per month).; ; Service credits will be applied as follows: ; Fee x (Service Commitment - Uptime Percentage), calculated on a quarterly or annual basis; For example, with an annual fee of £30k, a 99.95% commitment and 99.00% actual uptime over 12 months, the calculation would be ; £30,000 x (99.95%-99.00%) = £285; The service credit will be applied to future bills or subscription renewals only, not as a direct refund. Service credits are capped at 12% of the initial annual contract value per year.
• Approach to resilience: Commonplace is hosted on Amazon Web Services (AWS) infrastructure and leverage their high availability infrastructure. Our application is hosted with an auto recovery instance for the application server, ensuring that in in any hardware failure, the instance is capable of recovering automatically and instantly without manual intervention. ; ; Data in stored on AWS RDS. Amazon RDS has multiple features that enhance reliability for critical production databases, including automated backups, DB snapshots, automatic host replacement, and Multi-AZ deployments. ; ; Within each AWS region AWS provides availability zones (AZs) with a choice of 2 or more zones. Each AZ is a fully isolated partition of the AWS infrastructure with data centres that have redundant power, networking and connectivity, which are independently powered and cooled and have their own network and security architectures. ; ; AZs are insulated from the failures of other zones in the group. Replicating our database across multiple AZs, significantly reduces the chance of total outage or failure.; ; Application and database recovery is automatic with transactional integrity, near zero data loss and no manual intervention required.; ; Our Disaster Recovery Plan is tested quarterly or when there is a major change in our environment, either to our infrastructure or application.
• Outage reporting: 1. As a banner on the admin dashboard (if the dashboard is available) 2. Via email to client users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to every service used by company staff is approved and managed centrally and logged in the Access Rights Register. SSO or MFA is always enforced or audited where it is available. ; ; Depending on the level of risk associated with each service, it is audited 1x, 2x or 4x per year.; ; Services like AWS are reviewed quarterly, services like Adobe (that holds no confidential or personal information) are reviewed annually.; ; We have an offboarding process for all leavers which includes removing access to systems and information when they leave. When an employee changes role, we also review their access rights.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Commonplace is ISO27001 certified. We run a compliant Information Security Management System (ISMS) with policies documented and regularly reviewed. We have an information management working group that meets regularly. Risks are reviewed at board level. As an ISO27001 service, we are audited annually.; ; The policies and documented processes included in our ISMS:; ; ISMS Manual, ; Document & Record Control, ; Information Security Policy, ; Risk Assessment & Treatment, ; Internal Audit Procedure, ; Improvements Procedure, ; Remote Working Policy, ; Training & Development Policy, ; Asset Management Policy, ; Acceptable Use Policy, ; Information Classification Policy, ; Access Control Policy, ; Password Policy, ; Cryptographic Controls Policy, ; Clear Desk and Screen Policy, ; Change Management Policy, ; Operating Procedures for ICT, ; Secure Development Policy, ; Supplier Security Policy, ; Application Incident Response Procedure, ; Incident Severity and Procedures, ; Data Breach Reporting, ; Business Continuity Plan, ; Information Security Continuity, ; Appointments and Authorities.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a Change Management Policy and log that incorporates information security and data protection, including the appointment of new suppliers.; ; We operate an ISO/IEC 27001:2022–aligned configuration and change management framework. Configuration items across applications, infrastructure, and supporting services are inventoried, version‑controlled, assessed for security impact, and auditable end‑to‑end. Controls map to ISO/IEC 27001:2022 requirements and Annex A guidance for configuration and change management (e.g., configuration management, secure development, and risk assessment); ; Our Change Management Policy is available from customers@commonplace.is
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use a range of services and methods to assist in identifying potential vulnerabilities. These include (but aren’t limited to):; ; Annual External Penetration Testing; ; AWS GuardDuty (Intelligent Threat Detection for AWS Estate) & CloudWatch (Application and Infrastructure Monitoring); ; Pingdom (Uptime and status); ; Dependabot/NVM (library and package version/updates); ; Where any action is required, a ticket is raised within the Development Management process and managed to deployment.; ; For Operations and other areas, any vulnerabilities discovered by our device management tools or team are recorded in the Events, Incidents and Weaknesses Register (managed by our Infosec Working Group) including remedial actions.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Automatic logging, monitoring and alerting is in place across the database, application and infrastructure.; ; We use 5-stages to respond to any issues or incidents identified:; Preparation;; Detection;; Triage and analysis;; Containment and neutralisation;; Post-incident learning;; ; Incidents are logged in our Incident Register, and mitigations planned using Application Incident Response Procedures and a Business Continuity Plan.; ; Where an incident impacts on personal data, we use our Data Breach Reporting Procedure.; ; We aim to fix production issues depending on severity according to:; Priority1 - 4 hours;; Priority2 - 24 hours;; Priority3 - 48 hours;; Priority4 - prioritised accordingly on backlog.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have pre-defined processes for managing incidents set out in our Incident Severity and Procedures Plan.; ; User can report incidents through our user chat facility that is available within the Commonplace app.; ; We use 5-stages to manage any issues or incidents identified: Preparation; Detection; Triage and analysis; Containment and neutralisation; Post-incident learning. Incidents are logged in our Incident Register, and mitigations planned using Application Incident Response Procedures and a Business Continuity Plan. Where an incident impacts on personal data, we use our Data Breach Reporting Procedure.; ; Incident reports are prepared for high severity incidents, and circulated to customers on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment Limited
• ISO/IEC 27001 accreditation date: Monday 21 June 2021
• What the ISO/IEC 27001 doesn’t cover: No exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1fc7ffbb-5246-4bb6-bb8e-54ff3f7d3fb7
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@commonplace.is. Tell them what format you need. It will help if you say what assistive technology you use.