CONGENICA LTD

Genomic Analysis Platform

Cloud-based CE-IVDR certified bioinformatics platform for clinical genomic analysis. Supports germline and somatic variant detection, interpretation, and reporting for rare diseases, oncology, and hereditary cancers. Features AI-powered variant prioritisation, automated ACMG/AMP classification, and premium annotation databases. Compatible with all major sequencers and wetlab workflows.

Features

• CE-IVD Class C certified platform under EU IVDR regulation
• Germline analysis for rare diseases, panels, exomes, and genomes
• Somatic analysis for solid tumours, liquid biopsy, and haematology
• Clinically validated HRD scoring using shallow whole-genome sequencing
• DiagAI, explainable AI engine for automated variant prioritisation
• Comprehensive annotation including CKB Boost, COSMIC, ClinVar, OMIM, GnomaD
• Automated ACMG germline and AMP/ComPerMed somatic classification
• Flow automation for LIMS integration and workflow orchestration
• GenomeAlert continuous reanalysis with monthly knowledge base updates
• Full audit trail and traceability for regulatory compliance

Benefits

• Cuts your analysis time by up to 80%
• Integrates seamlessly with your existing laboratory setup
• Ensures the highest standards for secure health data
• Eliminates upfront costs with a flexible subscription
• Ensure uninterrupted access with 99.9% guaranteed uptime
• World-class patented encryption for complete patient data protection
• Provides Complance with all regional and international data residency laws
• Automatic monthly improvements deliver contstant innovation
• Receive expert guidance from a dedicated success manager
• Trusted solution already proven within the NHS

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersEMEA@congenica.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

228331476360056

Contact

Alistair Johnson
+44 (0)1223 499965
tendersEMEA@congenica.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The platform integrates with laboratory information management systems (LIMS). Provides seamless integration of secondary and tertiary analysis pipelines. The platform also enables automated data transfer from sequencers and data transformation into other systems, and accepts VCF inputs from third-party callers for tertiary-only analysis workflows.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Planned maintenance windows are scheduled outside business hours with minimum 5 working days' notice (typically 4 hours per quarter maximum). The platform requires stable internet connectivity for web access. Input data must be in standard formats (FASTQ, VCF, BAM). Maximum file sizes apply for specific analysis types (e.g., 80GB for 30x WGS). Support is provided during UK business hours (08:00–17:00); after-hours automated recovery operates 24/7. Custom VCF format parsing may require additional configuration. Certain advanced features (e.g., specific research-use-only modules) may have separate regulatory status.
• System requirements: A Web browser is the only system requirement for users

User support

• Email or online ticketing support: Yes
• Support response times: First response within <3 hours on average during business hours (8:00–17:00 UK time, Monday–Friday). Critical incidents (Severity 1) receive response within 4 business hours. Standard queries are acknowledged within 1 business day with resolution typically within 24 hours. Weekend support is not routinely provided; however, automated platform recovery operates 24/7 for infrastructure incidents.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is provided on three levels: Level 1 – User Assistance: First-line support for platform navigation, workflow queries, and basic troubleshooting. Included in subscription. Response: 1 business day. Level 2 – Bioinformatics Expertise: Advanced technical support for analysis configuration, pipeline optimisation, and data interpretation guidance. Included in subscription. Response: 2 business days. Level 3 – R&D and Development: Escalation for software defects, feature requests, and custom development. Included for bug fixes; custom development quoted separately. Dedicated Customer Success Manager: Available for enterprise and public sector accounts. Provides quarterly business reviews, proactive support, and training coordination. Included for contracts above threshold; otherwise available as add-on. Technical Account Manager / Cloud Support Engineer: Available upon request for large-scale deployments requiring dedicated technical liaison. Quoted as professional services. All support levels are included in the standard subscription price. On-site support, extended hours coverage, and custom SLA agreements are available at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding support is comprehensive, and is summarised as follows:; ; Training Options:; - Remote training sessions (half-day or full-day) customised to laboratory workflows; - On-site training available at additional cost (excluding travel); - Self-paced online resources via our Knowledge Base; ; Onboarding Process:; 1. Kick-off call to define scope, workflows, and user requirements; 2. Platform provisioning and user account creation within 2 business days; 3. Tailored training sessions covering platform navigation, analysis configuration, and interpretation workflows; 4. Method validation support available to assist with laboratory accreditation requirements; ; Documentation:; - User guides in PDF format (English, French, Spanish); - Online knowledge base with searchable articles and tutorials; - In-platform contextual help and tooltips; ; Typical Onboarding Timeline: 2–4 weeks from contract signature to full operational readiness, depending on integration complexity; ; Free Evaluation:; - We offers a free trial for analyses, supported by a dedicated Field Application Specialist, allowing laboratories to validate the platform against their specific requirements before commitment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: In-platform interactive guides
• End-of-contract data extraction: Users can extract all their data at any point during or at the end of the contract:; ; Self-Service Export:; Users can download analysis results, variant data, and reports directly from the platform interface in standard open formats (CSV, TSV, VCF, JSON, PDF).; ; Bulk Export:; For large-scale data extraction, Congenica provides export via secure SFTP or S3 bucket transfer. This can be facilitated through Congenica Flow automation or arranged with the support team.; ; Data Included:; All user-uploaded data (FASTQ, VCF files), analysis results, intermediate bioinformatics files (bam), variant annotations, user notes, and generated reports are available for export.; ; Timeline:; Standard data extraction can be completed within the notice period. For large datasets, Congenica recommends initiating export at least 30 days before contract end.; ; Support:; The customer success team provides guidance on export procedures. Bulk data migration assistance is available as a professional service if required.; ; Data Deletion Confirmation:; Upon contract termination and written request, Congenica provides written confirmation that all customer data has been securely deleted from the platform within 30 days.
• End-of-contract process: Included in Contract Price:; - Full platform access until contract end date; - Data export in standard formats (self-service); - Guidance on data extraction procedures; - Written confirmation of data deletion upon request; - 90-day post-contract grace period for data retrieval (read-only access); ; Process:; 1. Customer provides written notice as per contract terms (typically 3 months); 2. Congenica customer success contacts customer to discuss transition requirements; 3. Customer completes data export during notice period; 4. Platform access is terminated at contract end; 5. Customer data is retained for 90 days (read-only retrieval if needed); 6. All customer data is permanently deleted after 90 days; 7. Written deletion confirmation provided upon request; ; Additional Costs (if applicable):; - Assisted bulk data migration to alternative platform: quoted as professional services; - Extended data retention beyond 90 days: quoted based on storage volume; - On-site data extraction support: professional services plus travel; ; Renewals:; Contracts can be renewed or extended by mutual agreement. Congenica provides renewal discussions at least 90 days before expiry.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is available in multiple accessible formats:; PDF User Guides:; Comprehensive platform documentation available for download in English, French, and Spanish. PDFs are text-based and searchable, compatible with screen readers. Available from within the platform interface and via direct download.; ; Online Knowledge Base:; Our support portal provides searchable HTML-based documentation with clear navigation, consistent heading structure, and text descriptions. The knowledge base is continuously updated and accessible via standard web browsers.; ; Offboarding Documentation:; End-of-contract data extraction procedures are documented in the user guide and provided directly to customers upon request. Step-by-step instructions cover data export, account closure, and data deletion confirmation.; ; Accessibility Commitment:; We are committed to improving documentation accessibility and welcomes feedback on specific accessibility requirements. Alternative formats can be provided upon request for users with specific needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Either through the user interface (browser), public API or our Flow tool (managed automatic analysis service)
• Accessibility standards: None or don’t know
• Description of accessibility: The platform is accessible via a secure web browser interface (HTTPS). Users can upload sequencing data (FASTQ, VCF), configure and launch analyses, review and annotate variants, and generate clinical reports. Role-based access control restricts features by user role (e.g., analyst, reviewer, administrator). Users cannot directly access underlying infrastructure or databases. API access enables programmatic data upload, analysis triggering, and results retrieval for LIMS integration. The platform supports unlimited concurrent users. Two-factor authentication is mandatory for all logins.
• Accessibility testing: Automated tests assisted by playwright
• API: Yes
• What users can and can't do using the API: Users can manage projects, samples and analyses end-to-end. They can also manage API keys, files upload/download and variants knowledge. However, they can't manage custom reports or clinical validation flows.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The following customisations are available:; - Custom gene panels and virtual panels for analysis filtering; - Variant filter profiles tailored to laboratory SOPs; - Report templates with laboratory branding and content selection; - User roles and permission schemes aligned to organisational structure; - Project and sample metadata fields; - Quality control thresholds and alerting parameters; - The Flow tool automation workflows for data import/export ; ; How users customise:; - Through the web interface: administrators configure settings via the platform's administration panel; - Via the Flow tool: automation rules configured through visual workflow builder; - Through professional services: custom configurations delivered during onboarding or via support requests Who can customise:; ; End users - Personal filter profiles and views, columns customization; Laboratory administrators - Organisational settings, user accounts, default configurations; Professional services - Complex configurations, custom report templates, LIMS integrations, and bespoke workflow development (quoted as professional services)

Scaling

• Independence of resources: We offer virtually unlimited storage and computing capacity, allowing customers to upload and process an unrestricted number of samples.; ; Additional AWS compute servers are dynamically and automatically provisioned whenever samples are awaiting analyses. This ensures that the processing of samples or analyses begins within just a few minutes. In addition, we continuously monitor the performance of the databases that store variant data, with the ability to scale their capacity without limitation.; ; Although the platform is multi-tenant, the performance of the platform remains unaffected by the number of analyses being processed or the number of users accessing it simultaneously.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform provides comprehensive usage metrics including: number of analyses completed by type (germline, somatic, HRD), analysis turnaround times, storage consumption, user login activity, and quality control statistics. Per-project and per-sample metrics are available. Administrators can view organisational usage summaries. Detailed analysis logs include timestamps, user actions, and processing durations. Custom usage reports can be generated upon request.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: We ensures robust data protection through a multi-layered encryption strategy:; ; Encryption at Rest: All data, metadata, and backups are encrypted using AES-256.; ; Key Management: We utilize AWS KMS with FIPS 140-2 Level 3 validated hardware security modules (HSMs) for secure, inaccessible key storage.; ; Logical Isolation: Each customer's data is secured with a unique key, wrapped by a customer-specific key stored in a dedicated, isolated software module.; ; Compliance: Our infrastructure aligns with SSAE-18 / ISAE 3402 standards, ensuring high-level security for all physical and cloud storage.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data via the web interface by selecting analyses or projects and downloading results in chosen formats. Bulk export is available via a REST API for programmatic retrieval. For large datasets, automated export to customer-specified S3 buckets or SFTP servers can be configured using Flow tool. All exports maintain data integrity with checksums provided. Users can export at any time during the contract without restriction.
• Data export formats: Other
• Other data export formats:
  • VCF (Variant Call Format standard for genomic variants)
  • TSV (Tab-separated values for tabular data)
  • JSON (Structured data via API integrations)
  • PDF (Clinical reports and summaries)
  • XLSX (Excel-compatible spreadsheets)
  • Html
  • Db
• Data import formats: Other
• Other data import formats:
  • FASTQ (Raw sequencing reads)
  • VCF (Variant calls from third-party pipelines)
  • BAM (Aligned sequencing reads)
  • PED (Pedigree files for family analysis)
  • HPO (Human Phenotype Ontology terms)
  • BED (Target region definitions)
  • Xls (aCGH)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CTO, Benoit Masson is the Board Level representative responsible for service security.; ; Contractual availability SLA is 99%, excluding planned outages for maintenance and upgrades. However, your target availability SLA is 99.9% and we have continuously achieved this SLA.; ; Customer compensation depends on the Service Level they have entered into. SLA and eventual credits are calculated on a quarterly basis.
• Approach to resilience: The platform is built for high availability and fault tolerance, eliminating any single points of failure and utilising the inherent resilience features of AWS infrastructure and services.; ; To further ensure reliability, the Platform components are deployed in an active-active configuration across multiple AWS Availability Zones, each comprising several interconnected data centres and AWS-managed services. Additionally, AWS services such as databases (Amazon RDS, Amazon Opensearch Service, etc.) and storage (Amazon S3, Amazon EBS, etc.) are natively designed to recover from underlying hardware failures, ensuring continued platform functionality even during disruptions.; ; Consequently, in the event of hardware failures or disruptions, the Platform is designed to continue operating smoothly, with minimal, if any, impact on users.; ; Additionally, proactive preparedness measures, such as regular disaster recovery and backup testing, are in place to ensure systems can be restored swiftly and within defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). These measures are integral to minimising downtime and ensuring the platform's reliability, even in the case of significant hardware failures.
• Outage reporting: Service outages are reported via email alerts to all customers and users.; Such outages are alerted internally via automated system monitoring, which is displayed via a dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative functions are restricted to authorised personnel with elevated role assignments. Management interfaces are accessible only via VPN by trained Congenica staff. Support channel access requires authenticated user accounts; support staff verify customer identity before providing account-level assistance. Role-based access control limits administrative actions to designated administrators. All administrative actions are logged with timestamps and user identification. IP allowlisting can be configured for customer organisations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our security posture is built upon the ISO 27001 framework and is designed to comply with GDPR requirements. Core Policies and Processes are annually reviewed, and updated for new threats or architectural changes. ; ; Key security processes include:; Information Security Policy, Acceptable Usage, Access Control, Data Encryption, Vulnerability Management, Incident management and Risk Assessment.; Governance and Reporting Structure; Our security governance, managed by the Compliance Officer, is structured to ensure accountability from the top down:; Chief Information Security Officer (CISO): Responsible for leading the overall security strategy and supervising the execution of all security controls.; ; Security Committee: ; This cross-functional body, comprising the CISO, CTO, and Compliance, convenes on a quarterly basis to scrutinise security metrics and review risk assessments.; ; Ensuring Policy Compliance:; We maintain strong adherence through mandatory security awareness and training upon hiring and annually thereafter. This includes specialised instruction for developers, focusing on secure coding practices aligned with the OWASP standard. We use automated tools for continuous cloud monitoring to prevent configuration drift and maintain security baselines. Regular internal and annual independent external audits verify policy compliance and transparency. HR policies detail disciplinary measures for intentional violations, reinforcing the seriousness of security compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A documented infrastructure change management procedure that ensures all modifications to production environments are tracked, reviewed, and approved before implementation. Changes that impact production are recorded in a ticketing system, detailing the affected infrastructure, reasons for the change, and expected benefits.; A risk assessment is conducted, and depending on the level of risk, additional validation and approval steps are required. Moderate or high-risk changes are reviewed by the Infra Operations team, with high-risk changes following additional quality management procedures. ; All changes are tested in development and preproduction environments before being deployed to production, ensuring proper validation and minimising risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We protect the systems through continuous monitoring and automated controls across three pillars:; ; OS Patching:; Security patches are applied daily via automation, supplemented by monthly server rebuilds. Critical updates are expedited, and compliance is tracked through AWS Patch Manager.; ; Infrastructure: ; Amazon GuardDuty provides 24/7 monitoring for cloud threats. Detected anomalies trigger automated malware analysis and security alerts.; ; Software Development:; Secure coding and peer reviews are mandatory. The CI/CD pipeline uses Trivy to scan Docker images; high or critical vulnerabilities must be resolved before deployment to preproduction for final validation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We ensure platform resilience through a multi-layered response strategy:; ; Automated Recovery: ; Leveraging resilient AWS infrastructure, the platform automatically recovers from server or datacenter outages to minimise downtime.; ; Proactive Monitoring:; Continuous tracking of security events and anomalies enables the early detection of threats before they impact availability or data integrity.; ; Expert Intervention:; A dedicated operations team manages incidents requiring manual action, ensuring swift containment, mitigation, and resolution.; ; This combination of automation and human oversight maintains high availability and protects against security disruptions.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We manage incidents through standardised protocols and clear reporting structures:; ; Processes & Runbooks:; Dedicated procedures for incident management, data breaches, and disaster recovery use severity and data sensitivity to prioritise response.; ; Reporting & Detection:; Potential threats are identified via automated IDS and anomaly monitoring, or manual reporting by personnel. Impactful events are logged immediately for assessment.; ; Documentation & Review:; Post-resolution, formal reports detail the timeline and impact. Significant incidents undergo a Root Cause Analysis (RCA) to implement corrective actions, with findings shared regularly with senior management.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free evaluation includes analyses with full platform functionality, supported by a dedicated Field Application Specialist. Trial period is typically 30 days.; Excludes production use, extended storage, and SLA coverage. Requires signed Test License Agreement.; No credit card required.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 22 July 2025
• What the ISO/IEC 27001 doesn’t cover: No exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 123666a2-492e-4f62-97b4-4bb5cd3de184
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersEMEA@congenica.com. Tell them what format you need. It will help if you say what assistive technology you use.