SAILOTECH UK LIMITED

Test Automation

Our Test Automation service provides automated testing for applications and systems to ensure quality, reliability, and performance. The service designs, builds, and maintains automated test frameworks, integrates testing into CI/CD pipelines, and enables faster, repeatable validation to reduce defects, delivery risk, and manual testing effort.

Features

• Automated functional, regression, and integration testing frameworks
• Multi-cloud and cross-browser test execution support
• CI/CD pipeline integration with popular DevOps tools
• API, UI, and backend test automation coverage
• Reusable test scripts and modular framework design
• Parallel test execution for faster feedback cycles
• Real-time test reporting and dashboards
• Test data management and environment configuration support
• Scalable automation using open-source and enterprise tools
• Secure test execution aligned to enterprise controls

Benefits

• Reduces manual testing effort and overall testing costs
• Accelerates release cycles with faster feedback
• Improves software quality and defect detection
• Ensures consistent testing across environments and platforms
• Increases deployment confidence through repeatable tests
• Enhances collaboration between QA, Dev, and Ops teams
• Minimises production defects and rework
• Supports scalable testing as systems grow
• Improves visibility of quality metrics and risks
• Enables continuous testing aligned to DevOps practices

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amul.patel@sailotech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

228538766501343

Contact

Amul Patel
07774939492
amul.patel@sailotech.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our Test Automation service extends and integrates with CI/CD and quality assurance platforms including Jenkins, GitHub Actions, GitLab CI, Azure DevOps, Jira, Selenium, Cypress, Playwright, Appium, Postman, and cloud platforms such as AWS, Azure, and Google Cloud.
• Cloud deployment model: Hybrid cloud
• Service constraints: The service requires access to customer environments and relevant test data. Automation coverage depends on application architecture, testability, and availability of stable interfaces. Planned maintenance may affect tooling availability. Support is primarily remote, and legacy or highly customised systems may require additional onboarding effort.
• System requirements:
  • Supported browsers and operating systems for accessing test management tools
  • Compatible CI/CD tools for pipeline integration
  • Valid licences for selected test automation tools and frameworks
  • Secure network connectivity to application and test environments
  • Access credentials with appropriate permissions for test execution
  • Stable test environments mirroring production configurations
  • Test data availability compliant with security and data protection policies
  • API access enabled for automated testing where applicable
  • Endpoint security and anti-virus software installed on test machines
  • Version control system access for test scripts and assets

User support

• Email or online ticketing support: Yes
• Support response times: We respond to questions within agreed SLAs based on support level. Standard support responds within one business day during UK working hours. Enhanced and premium support provide faster response times, including same-day responses for priority issues. Weekend and out-of-hours support is available under enhanced or premium support plans.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We provide web chat support and have tested it with assistive technologies including screen readers (e.g. NVDA, JAWS) and keyboard-only navigation. Testing focused on usability, readability, focus order, error handling, and response clarity to ensure an accessible and inclusive experience for users with visual or motor impairments.
• Onsite support: Yes, at extra cost
• Support levels: We offer three flexible support levels to meet different operational needs:; ; Standard Support – Included as baseline. Business-hours email and ticketing support, incident response, service requests, and access to certified cloud support engineers.; ; Enhanced Support – Additional cost. Extended hours support, faster SLAs, proactive monitoring, and priority incident handling by senior cloud support engineers.; ; Premium Support – Additional cost. 24×7 support, highest SLA targets, proactive service reviews, and a dedicated Technical Account Manager (TAM) acting as a single point of contact, supported by named cloud support engineers.; ; Pricing for Enhanced and Premium Support is tiered based on scope, SLA requirements, and service complexity. Detailed cost breakdowns are provided during contract finalisation.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding programme to help users start using the service quickly and effectively. Users receive comprehensive user documentation, including step-by-step guides, FAQs, and video tutorials covering setup, configuration, test execution, reporting, and API usage.; ; Online training sessions are offered for all users, including live webinars, interactive demos, and self-paced modules. Training is tailored to different roles, such as administrators, testers, and developers, ensuring each user understands relevant functionality and best practices.; ; For larger deployments or complex environments, onsite training can be provided to guide teams through configuration, integration with CI/CD pipelines, and creating automated test workflows.; ; We also provide support during the initial setup phase, including assistance with environment configuration, test suite creation, and integration of test data. Users have access to our helpdesk and email/ticketing support for any questions during onboarding.; ; Additionally, we offer access to a sandbox environment where users can safely explore features, test automation scenarios, and practice workflows without impacting production systems.; ; This combination of documentation, training, and guided onboarding ensures users are confident, productive, and able to maximise the value of the service from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of a contract, users can extract all data stored within the service in standard, machine-readable formats to ensure continuity and compliance. This includes test cases, test results, execution logs, configuration settings, reports, and user activity data. Data can be exported via the service interface or through the API, depending on user preference and volume.; ; We provide step-by-step guidance and documentation to help users securely extract and archive their data. Exports are available in widely used formats such as CSV, JSON, XML, and PDF, allowing easy import into other tools or storage systems.; ; For larger organisations or complex environments, our support team can assist with bulk data extraction, verification, and secure transfer to customer systems or cloud storage. All extraction processes comply with security and data protection policies, ensuring confidential information remains protected.; ; Users retain full ownership of their data throughout the contract and can request extraction at any time prior to contract end. This ensures a smooth transition, avoids vendor lock-in, and supports regulatory or organisational requirements for data retention and portability.
• End-of-contract process: At the end of the contract, we work closely with the client to ensure a smooth and controlled service transition. This includes full data extraction in standard, machine-readable formats (CSV, JSON, XML, PDF), verification of exported data, and secure handover to the client or their nominated provider.; ; The process also includes knowledge transfer, including documentation, configuration details, and guidance on service use, to ensure continuity of operations. Any remaining service tasks, such as closure of user accounts, decommissioning test environments, and revoking access, are performed in a secure and auditable manner.; ; Included in the contract price: standard end-of-contract data extraction, secure data handover, knowledge transfer documentation, and closure support for standard user accounts.; ; Additional cost items: onsite support for complex transition scenarios, extended handover periods, bulk or large-scale data processing beyond standard volumes, custom reporting formats, or additional training for staff beyond the included sessions.; ; This approach ensures transparency, continuity, and security, minimises disruption to the client’s operations, and supports compliance with data retention, governance, and organisational requirements. All activities are planned and coordinated to meet agreed timelines and SLA expectations.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version of the service offers the same core functionality as the desktop version, including test execution, reporting, and dashboard access. Interfaces are optimised for smaller screens with responsive design, simplified navigation, and touch-friendly controls. Some advanced configuration or integration tasks are recommended to be performed on desktop due to screen space and detailed view requirements. Performance, security, and data access remain consistent across platforms, ensuring users can monitor, manage, and interact with the service effectively whether on mobile or desktop, maintaining seamless workflow continuity.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is web-based and accessible via modern browsers on desktop and mobile devices. It provides a clean, intuitive dashboard for managing test automation, viewing real-time results, and generating reports. Users can configure test suites, monitor execution, track defects, and access knowledge resources. Navigation is streamlined with menus, search, and filters to quickly locate information. The interface supports role-based access controls, ensuring secure, appropriate visibility for different user types. Accessibility features, including keyboard navigation and screen reader compatibility, are incorporated to ensure inclusive and efficient use by all users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted extensive accessibility testing on our service interface to ensure it is usable by individuals relying on assistive technologies. Testing included screen readers such as NVDA and JAWS, keyboard-only navigation, and voice control software. We evaluated focus order, semantic structure, and ARIA roles to ensure content is accurately conveyed. Form fields, buttons, and interactive elements were tested for proper labeling, error messaging, and logical tab sequences. Mobile and desktop interfaces were assessed for screen magnification and touch accessibility. Feedback from users with visual and motor impairments was incorporated to improve navigation, readability, and overall user experience, ensuring compliance with recognized accessibility standards and inclusive design principles.
• API: Yes
• What users can and can't do using the API: API Capabilities; ; Our service provides a RESTful API that allows users to automate test management, execution, and reporting. Users can set up the service by creating test suites, defining test cases, configuring environments, and scheduling automated runs. Changes such as updating test scripts, modifying execution parameters, and managing test data can also be performed via the API.; ; The API supports integration with CI/CD pipelines and third-party tools, enabling seamless automation of deployment and testing workflows. Authentication and role-based access control ensure secure API usage, restricting actions to authorised users.; ; Limitations:; ; Some advanced administrative configurations, such as setting organisation-wide policies, enabling integrations with certain enterprise tools, and managing user permissions at scale, are not available via the API and must be performed through the service interface. Real-time support interactions, knowledge base access, and certain reporting dashboards are also not exposed through the API.; ; Overall, the API provides extensive automation capabilities for test execution, configuration, and reporting, while ensuring secure, controlled access, with a small subset of administrative actions reserved for the interface to maintain governance and compliance.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service to meet specific organisational and project requirements. Customisable elements include test suites, test case templates, execution schedules, reporting dashboards, notifications, and integration with CI/CD pipelines and third-party tools. Users can also configure environment settings, test data parameters, and role-based access permissions to suit their workflows.; ; Customisation is performed via the web interface or API, allowing administrators and authorised users to adjust settings, create reusable templates, and define automated processes. Dashboards and reports can be tailored to display metrics relevant to different teams or stakeholders. Notification rules for test execution outcomes, alerts, and incidents can also be customised.; ; Access to customisation is controlled through role-based permissions. Administrators and designated technical leads have full rights to configure and customise the service, while standard users may have limited customisation options based on assigned roles. All changes are logged for audit purposes, ensuring accountability and traceability.; ; This approach allows organisations to align the service with internal processes, enhance efficiency, and maintain flexibility while ensuring security, governance, and compliance standards are upheld.

Scaling

• Independence of resources: We guarantee resource independence through multi-tenant isolation, containerisation, and dedicated resource allocation for critical workloads. Performance is managed using load balancing, autoscaling, and prioritisation mechanisms to ensure one user’s activity does not impact others. Service monitoring tracks resource utilisation in real time, triggering dynamic adjustments to maintain consistent performance. All users have guaranteed minimum compute, storage, and network capacity, and peak demand is mitigated through automated scaling and resource reservation policies. This ensures predictable, reliable performance, even during high usage periods, while maintaining security, data isolation, and service-level compliance for all clients.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed service usage metrics through dashboards and reports, covering test execution volumes, pass/fail rates, defect counts, environment usage, and test coverage. Metrics include user activity, API calls, and system performance indicators. Historical trends and real-time data are available for monitoring efficiency, productivity, and resource utilisation. Role-based access ensures that relevant metrics are visible to appropriate users. Metrics can be exported in CSV, JSON, or PDF formats for analysis or integration with other reporting tools. These insights help organisations optimise workflows, track progress, and support informed decision-making.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly through the service interface or via the API. Supported export formats include CSV, JSON, XML, and PDF, covering test cases, results, execution logs, reports, and configuration data. Exports can be performed on-demand or scheduled in bulk. Access permissions and role-based controls ensure secure data extraction. For large or complex datasets, our support team can assist with extraction, verification, and secure transfer to client systems or cloud storage. All exports comply with data protection policies, ensuring confidentiality, integrity, and seamless portability for continued use or migration.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our service guarantees 99.9% uptime across all environments, backed by formal Service Level Agreements (SLAs). Availability is measured continuously through automated monitoring systems, which track system performance, response times, and downtime incidents.; ; If the SLA is not met, users are entitled to service credits proportional to the duration and impact of the outage, calculated as a percentage of the monthly service fee. Detailed procedures for claiming credits are included in our SLA documentation.; ; Redundancy and failover mechanisms are built into all critical components to minimise service disruption, including clustered servers, load balancing, and geographically distributed data centres. Scheduled maintenance is communicated in advance, with windows planned to reduce impact on users.; ; Proactive alerts, incident management, and real-time dashboards ensure users are informed immediately if availability issues arise. This approach ensures reliable access, supports business continuity, and provides transparency and accountability.; ; Our SLA framework is reviewed regularly to incorporate lessons learned, evolving best practices, and feedback from users, ensuring continuous improvement in service reliability and resilience.
• Approach to resilience: Our service is designed with resilience at every layer, ensuring continuity of operations even during disruptions. Core infrastructure is deployed across geographically distributed, high-availability data centres, with redundant power, network, and cooling systems. Critical components use clustering and load balancing to maintain service availability during hardware or software failures.; ; Data is replicated across multiple sites with automated failover to ensure continuity and prevent data loss. Backups are performed regularly, encrypted, and stored in separate locations. Disaster recovery plans are tested periodically to validate restoration procedures and recovery time objectives (RTOs) and recovery point objectives (RPOs).; ; Monitoring systems provide real-time alerts for any service degradation, enabling rapid response by our support teams. Preventive maintenance is scheduled proactively to minimise unplanned downtime.; ; Physical security at the data centres meets recognised standards, and access is tightly controlled. Environmental safeguards, including fire suppression and climate control, protect infrastructure from physical risks.; ; A detailed description of our full resilience architecture, including failover strategies, network design, and disaster recovery procedures, is available on request to ensure sensitive security information remains protected while demonstrating compliance with best practices and the government’s cloud security principles.
• Outage reporting: Our service provides transparent and timely reporting of outages through multiple channels to ensure users are informed and can respond appropriately. We maintain a public status dashboard that displays real-time system availability, ongoing incidents, and historical uptime metrics. The dashboard is updated continuously and includes detailed incident descriptions, affected services, and estimated resolution times.; ; For programmatic access, an API is available, allowing organisations to integrate outage data into their own monitoring and reporting systems. The API provides real-time status updates, incident summaries, and notifications for service interruptions.; ; Users are also notified directly through email alerts for incidents that may impact their operations, with updates provided at key stages of the incident resolution process. Alerts include guidance on mitigation steps where applicable.; ; All outages, whether planned maintenance or unplanned incidents, are logged with detailed timelines, root cause analysis, and post-incident reports. These reports support service review, continuous improvement, and compliance with SLA obligations.; ; This multi-channel approach ensures that all stakeholders, including operational teams and management, have immediate visibility of service status, enabling informed decision-making, rapid response, and minimising business disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access control (RBAC) and the principle of least privilege. Users and support staff are granted only the permissions required for their role. Multi-Factor Authentication (MFA) is enforced for all privileged access. Administrative actions are logged and monitored, with regular access reviews to remove unnecessary privileges. Support access is time-bound, approved, and auditable, ensuring secure handling of customer environments and preventing unauthorised access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our organisation follows a comprehensive information security management framework aligned with ISO/IEC 27001 and government cloud security principles. Policies cover data protection, access control, incident management, encryption, acceptable use, and staff security clearance.; ; All policies are approved at the board level and communicated to all staff via mandatory training, regular refresher courses, and onboarding processes. Compliance is enforced through role-based access controls, monitoring, audits, and automated policy enforcement tools.; ; Our reporting structure ensures clear accountability: the Chief Information Security Officer (CISO) reports directly to the board-level security lead, with departmental security leads overseeing adherence within each team. All incidents, breaches, or policy deviations are reported through a structured escalation process to senior management, ensuring timely resolution and continuous improvement.; ; We perform regular internal audits, risk assessments, and penetration tests to verify compliance with policies and detect vulnerabilities. Corrective actions are tracked and monitored until closure.; ; Policies are reviewed periodically and updated to reflect changes in legislation, standards, or emerging threats, ensuring ongoing relevance and effectiveness.; ; This structured governance approach ensures that information security is embedded across all services, risks are proactively managed, and regulatory and contractual obligations are consistently met.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked through a centralised configuration management system, recording versions, dependencies, and ownership throughout their lifecycle. Changes are formally logged, reviewed, and approved via a Change Advisory Board (CAB), with risk and security impact assessed before implementation. Emergency changes follow a fast-track approval process while maintaining auditability. Automated monitoring and documentation ensure configuration integrity, enabling rapid rollback if needed. Security checks, testing, and stakeholder notifications are integral to every change, ensuring minimal disruption, compliance with standards, and alignment with operational and security policies.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We conduct continuous threat assessments using automated scanning tools, penetration tests, and intelligence feeds from NCSC, CERTs, and industry partners. Vulnerabilities are prioritised by risk severity, impact, and exploitability. Patches are deployed rapidly following testing in isolated environments to prevent disruption. Critical vulnerabilities follow an emergency response process with accelerated patching. All assessments and actions are logged and reviewed to ensure compliance with security policies and regulatory requirements. Continuous monitoring and threat intelligence updates ensure our services remain resilient against emerging vulnerabilities and maintain high operational security standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We continuously monitor system logs, network traffic, and user activity using automated security information and event management (SIEM) tools. Potential compromises are flagged through anomaly detection and threat intelligence feeds. Incidents are triaged immediately by our security operations team, following predefined escalation procedures. Response actions, including containment, investigation, and remediation, are initiated within minutes for critical incidents. All findings are documented and reviewed to improve future detection. Continuous tuning of monitoring tools ensures evolving threats are detected promptly, maintaining high security posture and compliance with operational security standards.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process follows structured, pre-defined procedures for common events, ensuring rapid identification, classification, and resolution. Users can report incidents via email, online ticketing, or our web portal. Each incident is logged, tracked, and escalated as needed. We provide detailed incident reports including root cause analysis, resolution steps, and preventive recommendations to keep users informed and support continual service improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our free trial includes core features for evaluation, such as basic access, standard reporting, and limited support. Advanced features, premium integrations, and full technical support are not included. The trial is available for 14 days, allowing users to explore functionality before committing to a paid subscription.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS
• ISO/IEC 27001 accreditation date: Friday 27 October 2023
• What the ISO/IEC 27001 doesn’t cover: Everything is covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DQS
• ISO 9001 accreditation date: Friday 27 October 2023
• What the ISO 9001 doesn’t cover: Everything is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5313ee8b-703e-42b0-80dc-3138c9b4bb6b
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amul.patel@sailotech.com. Tell them what format you need. It will help if you say what assistive technology you use.