BLUE WAVE TECHNOLOGY UK LIMITED

Salesforce Product Suite consultancy, configuration and support services

Bluewave Technology provides Salesforce services including:
crm, customer records, contact management, case management, grants management, workflow automation, citizen portals, reporting, training and integration services. We use our local presence of highly certified professionals.

Features

• Skills in Sales, Service, Experience, Marketing and other Clouds
• Strong Business Analysis and Project Management, governance expertise
• Highly experienced provider of Cloud services to Government organisations
• Extensive accreditations across the Salesforce platform
• End to end solution implementation and support
• DSSS, Alpha, Discovery and NHSDS compliant
• Salesforce portal design and implementation for government
• Extensive integration and migration expertise

Benefits

• Ensuring the best possible solution is implemented
• Reduces the business risk and costs to customer
• Proven expertise with industry recognised accreditations
• A single provider, delivering end to end solution and support
• A proven supplier of compliant solutions with strong Gov experience
• Government approved, compliant solutions supporting standards such as GDS
• Experience migrating legacy systems and data to the cloud

£850 to £1,600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.mooney@bluewavecx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

228945438876636

Contact

paul mooney
07595053273
paul.mooney@bluewavecx.com

Planning

• Planning service: Yes
• How the planning service works: The Bluewave Way is your company's path to successful, effective Salesforce solution deployment and integration.; ; We know your business is unique. We've designed the Bluewave Way to flex and adapt to meet your needs, and enable your company to achieve your organisation's goals.; ; We understand that you will have delivery constraints that need to consider budget, time and scope. The Bluewave Way is our proven implementation process that has led to the delivery of over 250 successful Salesforce projects and engagements over the last decade. ; ; Bluewave consistently maintains an average customer satisfaction score of 4.8/ 5. As a Salesforce Platinum / Summit Partner for over 8 years, you will be working with a trusted advisor you can rely on to bring deep knowledge and experience to challenge assumptions about your processes, and leverage the best Salesforce capabilities that will enable you to achieve your business goals.; ; Embedded in our hybrid project management approach is The Bluewave Way. Effective Project and Engagement planning is fundamental to our deployment success. We tailor our methodology to recognise the uniqueness of our customer's business but incorporate specific controls that enable process transparency and drive momentum.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce Sales Cloud
  • Tableau
  • Marketing Cloud
  • Salesforce Service Cloud
  • Net Zero Cloud
  • Experience Cloud
  • Health Cloud
  • Mulesoft
  • Education Cloud
  • Document generation and e-signature tools

Training

• Training service provided: Yes
• How the training service works: Bluewave has been a Salesforce University partner since 2012. The partnership requires us to maintain a number of certified Salesforce instructors across many of their product families including Sales, Service, Marketing, CPQ, Pardot and Commerce Cloud. We also maintain certified instructors on the development language Apex. To become a certified Salesforce Instructor for Salesforce University, the candidate must be fully certified in the appropriate discipline, attend a bootcamp and finally deliver a portion of a live classroom, judged by a member of the curriculum team for pass or fail. All of these instructors are active consultants within our team and where required can bring the highest standard of training as developed by Salesforce University to our clients. We also develop and customise end user training and training videos for our clients that leverage the vast array of training, materials available in Salesforce trailhead.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Salesforce Sales Cloud
  • Net Zero Cloud
  • Experience Cloud
  • Pardot
  • Talend
  • Tableau
  • Marketing Cloud
  • Salesforce Service Cloud
  • Education Cloud
  • Non-Profit Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As a Salesforce implementation partner, we rarely have a project that does not include an element of migration from the legacy system. This system can be on premise or cloud based. A migration strategy has to be determined to successfully bring the new system live with the appropriate historical data to allow the system be useful from day one. Tasks performed in conjunction with the client, include workshops to determine, Data Cleansing, Data Deduplication, Data Volumes, Field Mapping, Data Normalisation and Data Validation. We have used a range of middleware tools to achieve this objective and are happy to work with existing client tools if they exist. ; We have a team of Project Managers and one will be assigned to the customer. They will then work with the buyer to ascertain the migration solution requirements, the budget, the time frame and the skills required to deliver. This normally requires an initial technical workshop. A plan will then be provided to the buyer laying out the proposed migration plan.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Salesforce Sales Cloud
  • Net Zero Cloud
  • Experience Cloud
  • Health Cloud
  • Talend
  • Tableau
  • Marketing Cloud
  • Salesforce Service Cloud
  • Education Cloud
  • Non-Profit Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Bluewave performs system and unit testing as part of their build process, with advisory peer review taking place at a process and technical level throughout the project life cycle. We act as a "single team" with the customer, taking joint responsibility of ensuring best practices are followed regarding all aspects of testing. Testing cycles require sign-off by the customer ensuring success criteria is met before proceeding in an engagement. ; ; QA and UAT will follow pre-agreed process and timelines, allowing for the customer resources to test, and for Bluewave resources to fix and release any open actions. Our recommended approach is that the QA process is carried out alongside the development phase, following agile practices to ensure that an early feedback loop is established. We also recommend that the customer runs QA tests. This is for the purpose of knowledge transfer and helping to embed a deep understanding of the solution delivered within the organisation. If required, Bluewave can assist with QA. ; There will be training provided for UAT testers to run through what is being delivered as part of this solution. This will be in the form of a full system walkthrough with the UAT team.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Bluewave operate a support desk, available to the contracting authority to deal with all queries relating to the Salesforce implementation discussed in this proposal. Bluewave’s support desk is available from 9AM to 5PM Monday to Friday excluding UK Bank Holidays. For calls received outside business hours we route those calls automatically to Salesforce Premier Support that provides support 24/7 365 days a year. We believe that a fundamental and key part of the support offerings is the close access of the support team to the team that will have implemented the solution. In this regard we can offer the best of both worlds with a local team supporting the solution with in-depth knowledge of the solution, whilst also offering some of the key benefits of Salesforce Premier Support including 24/7/365 when required.; ; Bluewave's support model can be extended to a retainer or full time service, engaged onsite working as part of the L1/2/3 support directly with the business.

Service scope

• Service constraints: Salesforce Service levels and availability of the Salesforce platform itself is not in control of any system implementor of Salesforce. ; ; By default Bluewave does not operate a 24 hour service support desk. However depending on the requirements, exceptions in our SLA/service desk hours can be made.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A range of reponse times are available at different rates from within 4 hours to within 2 business days. Also weekend support is delivered as required and agreed in advance.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is available through our secure portal for support, allowing customers to enter chat based queries and receiving responses from available agents. Our chat support is human based, with no chatbot or AI processes in place.
• Web chat accessibility testing: Our chat functionality has been tested with screen reader tools successfully.
• Support levels: Bluewave is delighted to confirm that we operate a service desk that will be available to the customer to deal with all queries relating to the Salesforce implementation. The customer will have access to the support desk for the duration of the framework and for any extensions thereafter. Bluewave’s support service desk is available from 8AM to 7PM Monday to Friday excluding UK Bank Holidays We believe that a fundamental and key part of the support offerings we are proposing is our close access to the team that will have implemented the solution. In this regard we can offer the best of both worlds with a local team supporting the solution with in-depth knowledge of the solution. ; We also offer full time BAU support with staff assigned to the customer on a full time or retainer basis.; Costs vary from a 20% of implementation cost per annum (subject to conditions) to full time consultancy (BAU staff on site).; We provide a technical account manager on all support engagements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Method Statement: Bluewave Technology will create an environment that promotes ease of access to work through the provision of Salesforce based solutions. At Bluewave, we recognise the importance of integrating sustainability practices into all aspects of our operations, including project delivery. We aim to achieve positive change through:; - Green IT Solutions: implementation of environmentally friendly IT solutions that reduce energy consumption, minimise electronic waste, and optimise resource utilisation. By recommending energy-efficient hardware, virtualisation techniques, and cloud-based services, we aim to mitigate our carbon footprint. ; - Remote Work and Telecommuting: As advocates for flexible work arrangements since 2018, we promote remote work and telecommuting options for our staff. This not only reduces the need for daily commutes but also decreases greenhouse gas emissions and alleviates traffic congestion, contributing to a more sustainable work environment. ; - Local Resourcing: Bluewave is committed to having local staff assigned to all projects to work either onsite or from home. Typically we find an approach that gets agreed over time with the customer that suits all parties. ; - Paperless Operations: We embrace digital documentation and collaboration tools to minimise paper usage and promote a paperless working environment. By leveraging electronic signatures, online platforms, and virtual meeting technologies, we strive to reduce our reliance on physical paper while enhancing efficiency and accessibility. Paperless operations also contribute to our security ISMS policies which Bluewave rigorously maintain. ; - Sustainable Procurement Practices; - Carbon Offsetting Initiatives; We have committed to reporting on a number of metrics on an annual basis and share with all staff, with an aim to minimise all measures: ; ○ Emissions of greenhouse gases measured in metric tonnes carbon dioxide equivalents (MTCDE).; ○ Water use measured in litres.; ○ Waste to landfill measured in metric tonnes.

  Tackling economic inequality

  Method Statement: Through our membership of the Salesforce Talent Alliance, Bluewave employs individuals who are starting on a new career track from historically under represented groups. These employees will work on projects including Salesforce based solutions. The Talent Alliance provides access to individuals who have self certified and typically are ex military looking for a new career, mothers trying to rejoin the workforce as well as individuals with disabilities, from areas of economic disadvantage or from under represented ethnic groups. Targets are set by Salesforce who require regular reporting on hirings as a percentage of overall employment.

  Equal opportunity

  Method Statement: Bluewave Technology will create an environment that promotes ease of access to work through the provision of cloud based solutions. We are committed to creating an environment that promotes equality and dignity at work and to increase representation of disabled people within Bluewave Technology. We also aim to improve the work environment and career opportunity for staff with disability. To achieve these objectives we have quarterly meetings to assess progress on improving opportunity for those with disability within Bluewave. These meetings include assessment of Bluewave on a number of categories and the setting of targets for these. They include:; - Accessibility of our website and links, recruitment advertising; - Surveys and collection of the views and expertise of disabled people and their representative organisations on successfully ; supporting disabled employees and applicants.; - Working conditions that promote an inclusive working environment, retention and career progression.; - Commitment to equal opportunity within our supply chain

  Wellbeing

  Method Statement: Bluewave Technology will create an environment that promotes ease of access to work through the provision of cloud based Cloud solutions. Bluewave will prioritise our customer community, users and staff wellbeing through remote access to solutions. This offers profound benefits to individuals and communities, fostering health, wellbeing, and deeper integration within society. By breaking away from the traditional office-bound model, remote work empowers individuals to tailor their work environments to their unique needs, thereby promoting overall physical and mental health.; ; Remote work eliminates the daily commute. By reclaiming time, individuals can prioritise activities that contribute to their wellbeing, eg exercise, hobbies, or spending time with loved ones. Moreover, remote work allows for greater autonomy over work schedules, enabling individuals to align their professional responsibilities with their natural rhythms, leading to improved sleep quality and overall mood.; ; Flexible working arrangements empower individuals to take greater control over their work-life balance. This is crucial for maintaining mental health and reducing the risk of burnout. With the ability to set their own schedules, workers can better manage family commitments, pursue personal interests, and engage with local communities. This fosters a sense of belonging and connection, which are essential components of overall wellbeing.; ; By working remotely, individuals are no longer confined to a specific location, allowing them to participate more actively in community events, volunteer opportunities, and local initiatives. This increased engagement enriches individuals' lives and strengthens the social fabric of communities by fostering collaboration and empathy among residents.; ; Bluewave’s new working arrangements were established in 2018 and extended in 2020 to offer a holistic approach to health and wellbeing, empowering individuals to lead fulfilling lives while remaining connected to their communities. By embracing these practices, we can create a more resilient and inclusive society where individuals thrive personally and professionally.

Pricing

• Price: £850 to £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.mooney@bluewavecx.com. Tell them what format you need. It will help if you say what assistive technology you use.