ATKINSRÉALIS UK LIMITED

Virtual Site Access - Share

This Virtual Site module maximises the accessibility of your spatial data, and therefore site or asset - from any web browser, from anywhere using our UK cloud-hosted platform. View, share and analyse 2D and 3D datasets from drones, laser scanners and 360 cameras. No need for additional software or downloads.

Features

• Stream, analyse, download reality capture data.
• Remote site walkdown.
• View drone imagery remotely on the web.
• View point clouds remotely on the web.
• View 360° videos and images remotely on the web.
• Visual data capture.
• Security desensitisation and segmentation of protectively marked visual data.
• Web hosting of protectively marked information.
• Image and video processing.

Benefits

• Reduces unnecessary travel time and cost.
• Greater confidence in the current configuration of your site.
• Access to visual data to aid tendering parties.
• Secure storage for hosting protectively marked reality capture data.
• Reduces carbon emissions associated with business travel.
• Streetview-style datasets for remote and hard-to-access facilities.
• Common Data Environment for spatial datasets.

£39.00 to £89.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

229206173734628

Contact

Martin Yeoman
+44 1372 75 2023
ccs@atkinsrealis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no significant constraints that buyers should know about.
• System requirements:
  • Standard desktop or laptop capable of running a modern browser.
  • Stable internet connection capable of video streaming.
  • Mobile devices are supported but some functionality might be limited.
  • Highly protected computing environments, whitelisting may be required.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: AtkinsRéalis shall use reasonable endeavours to ensure that all incidents will be actioned by the Technical Support Help Desk as quickly as possible. ; ; Example target response times from receipt of notification of the incident with circumvention instructions:; • Priority A Critical - Respond within one (1) business day. ; • Priority B Major - Respond within two (2) business days. ; • Priority C Functional Failure and Priority D Intermittent.; • Priority D Intermittent Failure - Respond within seven (7) business days.; • Priority E Minor Failure - Respond within fifteen (15) business days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: AtkinsRéalis, will at no additional cost to the Client, provide the technical support through a dedicated Technical Support Help Desk that will manage all support incidents received.; ; The Client or Authorised User shall be able to raise an Incident by contacting the Technical Support Help ; ; All incidents will be recorded and monitored on AtkinsRéalis’ incident record management system (“Axosoft”). Each incident will be allocated an incident reference number when logged.; ; AtkinsRéalis shall use reasonable endeavours to ensure that all incidents will be actioned by the Technical Support Help Desk as quickly as possible. Response times are targets only, and where a modification to the software is required to resolve the incident, the Technical Support Help Desk shall generate an implementation plan in consultation with the Client.; ; Any technical support above and beyond that outlined (e.g. in-person support or out-of-hours support) would be subject to an additional service cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Virtual Site Access - Share is built to be inherently intuitive to use and has minimalist design ethos. As such, there is a very short and manageable learning curve. To support the learning process, online training via short, pre-recorded video lessons and short user guides are available, which give instructions on how to use the software as well as its key functionalities and benefits. ; When initially deploying Virtual Site Access – Share for the first time, AtkinsRéalis will also provide a short live videoconference call to demonstrate the best usage of the platform and answer any questions, which can be recorded and accessed by the Client whenever required.; In addition, a support line is open during office hours which can be called upon for problem solving and any initial issues.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Virtual Site Access - Share provides users with the ability to perform custom downloads of data in a range of different formats depending on the type of survey product being downloaded. Users would be able to extract all the data from the system in a format of their choosing using the download capability. Users with large volumes of data, or many projects and sites, would be able to receive a full download of their data holding for an additional fee rather than having to perform manual downloads.
• End-of-contract process: Prior to the end of the contract, notification will be given to the client that access is due to expire to allow time for negotiation or contract renewal. Once the contract has ended and after a short grace period, accounts will be suspended, and data access will be revoked.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application has been designed using responsive principles, the interface will scale according to the size of the device it is being viewed on. In some circumstances this may lead to tools and menus being hidden or rolled-up into menu buttons. Some functionality requiring precise map interaction might be difficult to accomplish on mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Virtual Site Access - Share interface is a web-based platform designed to work on modern browsers. Projects are listed in a card interface, each project consists of a series of surveys, and in each survey there is a list of available survey products. For each product available on a survey, users are able to view and/or download the product data depending on their access rights. Interactive viewers enable the viewing and analysis of the survey data in 2D or 3D depending on the type of data being viewed.
• Accessibility standards: None or don’t know
• Description of accessibility: There are no known accessibility issues.
• Accessibility testing: The Virtual Site Access – Share platform is compatible with screen reading technology and has been successfully tested by users of assistive technology, with the majority of data and user management functionalities achievable through screen reading.
• API: No
• Customisation available: No

Scaling

• Independence of resources: We use a Hybrid Cloud platform with compute power provided from a Private Cloud and storage provided by elastic storage in Microsoft Azure. The compute power is elastic enabling the service to scale up and down with demand. Storage is on a per client basis and is isolated from other clients, ensuring security through separation along with protection against excessive demand from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Raw usage metrics include:; • Usage of each data viewer ; • Download metrics including area selected and format chosen; • User access audit logs ; ; Calculated usage metrics include:; • Travel time saved; • Travel cost saved; • Carbon emissions saved
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Virtual Site Access - Share provides users with the ability to perform custom downloads of data in a range of different formats depending on the type of survey product being downloaded. Users would be able to extract all the data from the system in a format of their choosing using the download capability. Users with large volumes of data, or many projects and sites, would be able to receive a full download of their data holding for an additional fee rather than having to perform manual downloads.
• Data export formats: Other
• Other data export formats:
  • Point Cloud: E57/LAS/LAZ
  • Aerial Imagery: GeoTIFF
  • Video: MP4
  • Imagery: JPEG
• Data import formats: Other
• Other data import formats:
  • Point Cloud: E57/LAS/LAZ
  • Aerial Imagery: GeoTIFF
  • Video: MP4
  • Imagery: JPEG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: AtkinsRéalis holds the UK Government’s Cyber Essentials Plus Certification, demonstrating the commitment of our development teams to cyber security.; ; Access to the platform is through a username and password combination as standard using the OAuth2 protocol, and access only granted to specific users. ; ; It has the option for two-factor authentication and has successfully undergone independent penetration testing.; ; All Technical Support Help Desk staff are cleared and accredited to the TickIT quality systems used by AtkinsRéalis.

Availability and resilience

• Guaranteed availability: Our service provides 99% uptime during the agreed hours of service.
• Approach to resilience: Available on request.
• Outage reporting: Real-time server monitoring provides alerts to our Cloud providers when services have failed, these outages are then reported to our clients via email alerts through the Technical Support helpdesk.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The provision of privileged user accounts and accounts for sensitive services requires additional approval by our corporate IT’s security team. This team determines which type of administration account is to be created for the requestor depending on the access required and where the requestor is based. Privileged users have a separate account for carrying out administrative tasks and do not use generic or system created accounts for interactive logon.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and Cyber Essentials PLUS Certified.
• Information security policies and processes: The Chief Executive Officer is ultimately accountable for data protection and privacy compliance. Our Project Performance and Risk Oversight function is responsible for creating and taking a strategic view of all areas of information governance, ownership and risk. This function supports and drives a Governance agenda across the organisation and provides the Governance and Ethics Committee, Executive Committee and CEO with the assurance that effective information governance controls and assurance are in place.; The office of the Chief Information Security Officer is responsible for developing and implementing our information security programme. The CISO reports directly to a member of the Executive Committee. ; Our annual Code of Conduct training is mandated to all staff and emphasises the importance of information security and data privacy. Additionally, on-line cyber security and data security training is mandated to staff as part of the on-boarding process, with annual refreshers.; AtkinsRéalis is committed to increasing alignment with and certification to ISO 27001 and we are in the process of expanding the scope of certification. ISO 27001 is a key element of our cyber security strategy, and it is our intention that the majority or all of the business will be certified by the end of 2025.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Servers and end point devices are controlled using Group Policy to ensure standard configuration, enforce firewall rules, prevent modifications to security configuration and control installation of software. We engage a 3rd party to review each operating system build during the release process.; Our formal Change Management process ensures significant changes to our IT systems are undertaken in a controlled manner with relevant notification and approvals. Adherence to the Change Management processes protects all parties involved, minimises risk, ensures appropriate back-out plans are in place, highlights scheduling clashes and ensures that changes are only made after the consideration of likely impacts.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our vulnerability and patch management policies sets out processes for managing application and network technical vulnerabilities. Vulnerabilities are identified from vendor notifications, other alert mechanisms and intelligence from our Cyber Security Operations Centre team; advisories will be reviewed and based on the level of severity and exposure a security update or other mechanism will be planned and scheduled. This will be largely guided by the base CVSS score but will not be exclusively driven by it. Planning will also consider any significant “temporal” factors. For example, vulnerabilities which are under active exploitation will be prioritised and expedited.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security alerts from different systems are sent to a SIEM and monitored, reviewed, and actioned on an ongoing basis. We have firewalls and intrusion prevention systems protecting our networks where they connect with the Internet. Security gateways inspect incoming traffic for malicious code. Internet gateways are configured to detect and block attempts to link to ‘Command & Control’ devices on the Internet. Malware related alerts from corporate end-point devices are sent to a centralised logging and management system.; ; The Cyber Security Operations Centre team investigates any information breaches caused by the organisation and takes appropriate steps to remedy the incident.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our online reporting system 'MyQSSE' is used to report all security incidents. It is the responsibility of all individuals employed by our organisation, or those who work on our controlled premises, to report all security incidents including ‘vulnerabilities’. ; ; The corporate IT Incident Management process is designed to restore normal service operation as quickly as possible minimising the adverse impact on business operations and ensuring that the best possible levels of service quality and availability are maintained. In support of this aim, we have developed a Cyber/Information Security Incident Management Process for significant cyber / information security incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; We have a series of approaches that we use through the delivery of our cloud projects, including:; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology. ; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £39.00 to £89.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited time period of 30 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.