Mitra Innovation

Business Analysis and Product Management Consultancy

Mitra provides consultancy and product management for digital transformation, specializing in business analysis, ideation, and strategy. We utilise Lucidchart and Pencil Project for drawings, Trello, Azure DevOps, and JIRA for project management, Proto.io and Hotgloo for prototyping, and Confluence for documentation. Our experienced team delivers customised, efficient solutions.

Features

• Business analysis, data analysis, market research and market analysis
• Product vision, product roadmap, product advisory
• Requirement governance, workshop facilitation, business requirement management
• Requirements gathering, preparing requirement specifications, writing epics, user stories
• Maintaining product backlog, manage the backlog, prioratise the backlog
• Digital transformation consultancy
• Data and integration analysis
• Collaboration tools- Jira, Confluence, Trello, Azure Boards, Slack
• Others-Figma, Proto.io and Hotgloo
• Frameworks/methodologies - Agile, Scrum, SDLC, SAFe, Kanban

Benefits

• Bring the expertise for requirements analysis, development, product management
• Certified business analysts, product managers, technical business analysts
• Facilitate planning sessions for product and release roadmap
• Collaboratively working with solutions team to envision the product
• Provide coaching sessions on the requirements, product life cycle
• Prepare prototypes, mock screens, user flows, diagrams
• Conduct trainings on the applications
• Understand the analytics and report requirements
• Effective use of AI frameworks for the product and solutions

£210 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

229285560034949

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: Mitra provides expert planning services for cloud software and transformation programmes. Our business consultants collaborate with clients to conduct requirements workshops, planning sessions, and ideation workshops. Subsequently, our consultants collaborate closely with clients to formulate solution strategies, develop roadmaps, and devise solution plans. To ensure optimal outcomes, Mitra assigns certified experienced analysts and employs best practices aligned with the client's business objectives. Our business consultants leverage a range of best practices including Prince2, PMP, IDLC, SAFe, CSPO, and CSM methodologies.; ; The Mitra team utilises a range of tools including Jira/Confluence, Azure Boards, Trello, Slack, and various other collaboration platforms based on the client's preferences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our business analysts and technical business consultants are poised to deliver tailored training sessions based on the specific needs of our clients. These sessions will cover a spectrum of topics including cloud software utilization, hosting services, as well as the business analysis process, requirements grooming, user story writing, and product management and development processes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mitra's technical business consultants support buyers in navigating cloud migration services, helping to finalise the scope and essential tasks involved. Subsequently, Mitra conducts a thorough analysis to craft a comprehensive programme roadmap and plan, covering scope, costs, and timelines. Additionally, Mitra's business analysts play a pivotal role in assessing, managing, and engaging diverse suppliers, as well as overseeing the management and contracting of various other service providers, managing, and engaging various suppliers, and managing and contracting different suppliers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: ISTQB

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have certified ITIL resources and will contribute in system analysis. The business analysts will involve during the L2, L3 issue or change fixes as applicable. Mitra has a dedicated support function that manages Level 1, Level 2 and Level 3 managed services that offer different coverage models all the way till 24/7 support. Our support teams are located both in the UK and at offshore. We follow the ITIL process and follow strict adherence to SLAs for for different priority levels. We set up monitoring and alerting tools for proactive monitoring. ServiceNow is set up as our ticketing tool and is configured with monitoring and alerting tools to trigger alerts as proactive alerting.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical(Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 minutes. High(Business impact of the fault is immediate and major, but a business or technical workaround has been put in place. Production use of the service is possible with some functionality disabled or performing in a degraded state) - SLA 25 minutes Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 minutes. Low - Fault is causing some inconvenience to the End Use SLA 55 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Standard support is provided from Monday to Friday during standard working hours (9.00 AM - 5.00 PM). Different levels of support are available on request at extra cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2, AWS, Creatio, Microsoft, Boomi, GitLab

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 18/04/2022
• What the ISO/IEC 27001 doesn’t cover: None.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £210 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.