Farsight Consulting Ltd

Housing Platform - Needs, Inventory and Allocation

An end-to-end cloud-based social housing service for local authorities and social housing providers. The service simplifies things for users and reduces the burden on housing staff and citizens, with extensive workflows to identify/verify citizens’ identity; and to capture and verify personal/household information to determine eligibility for social housing.

Features

• Application for social housing (including verification and supporting evidence)
• Affordability calculator to help users assess their financial situation
• Processing of finance records and rent accounting
• Upload, manage and view essential and sensitive documents
• Extensive search capability for customer accounts, tenants, properties etc
• Assessment of applications according to LA policy and banding rules
• Full account management, including ‘acting on behalf of’
• Create, manage and view tenancy agreements
• API integration with Rightmove for property adverts
• Property Portfolio (tracking details/status of properties and when they’re available)

Benefits

• Intuitive cloud hosted platform to streamline allocation of social housing
• Replaces complex/repetitive application forms with ‘always up-to-date' profiles
• Call centre calls checking details reduced by up to 400%
• Admin burden related to homelessness reduced by up to 90%
• Improves user engagement and application quality by up to 50%
• Highly accessible with digital, assistive and off-line journeys
• Role based access control, and user verification for robust security

£10,000 to £25,000 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@farsightconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

229713343146222

Contact

Ian Michaelwaite
02070787523
info@farsightconsulting.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Works with all mainstream internet browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will agree a suitable SLA with rapid responses during the week (as this service is about moving quickly and responding quickly). Weekend support can also be available depending on the size of the project and the agreed timings and timescales.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support arrangements depend on the engagement with the client. When we work with clients we will assign a Farsight Director to be a single point of contact for the client for managing the service, including any changes in client need. We will also have an assignment manager who will manage the day to day contact.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide comprehensive onsite and online training, including train the trainer. There are user guides embedded into the service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data extraction plans are agreed with each customer at the start of each contract. Users can use our standard data extraction process and tooling.
• End-of-contract process: Standard end of contract processes including data extraction are include dint he cost, unless there are specific requirements that fall outside of the standard process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No significant difference
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The service interface is a web browser and does not need any installation. It has been tested on all common browsers, including mobile, with no significant differences
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We tested with neurodivergent users and those with physical disabilities, including motor control and vision impaired.
• API: Yes
• What users can and can't do using the API: Import of applicant data and properties, advertising of properties on commercial sites including Rightmove and import of google maps to highlight property location. Access property advertisement information. Track applicant progress.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All front end forms are fully customisable, configuration of adverts, workflows and reporting can be customised

Scaling

• Independence of resources: We use an autoscaling cloud architecture to provide seamless scaling. All customers have a unique cloud instance.

Analytics

• Service usage metrics: Yes
• Metrics types: A suite of analytic options, including uptime, performance, responsiveness, ticket response times, performance against agreed KPIs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via an XML data interface or as a CSV interface/file.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have a 99.99% availability KPI which is continuously monitored.
• Approach to resilience: Available on request and will form part of the business continuity plan agreed with each customer.
• Outage reporting: Email and dashboard alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control limits users access to only the information/pages they need.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Available by request, we agreed a security management plan with each customer.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service changes are managed through an agile workflow and automated CI/CD pipeline with development, QA and production environments providing automated roll back if issues occur.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Automated vulnerability and dependency scans to identify potential risks. Patches, updates and fixes are prioritised and treated as tickets in the development workflow.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Automated vulnerability and dependency scans to identify potential risks. Patches, updates and fixes are prioritised and treated as tickets in the development workflow. Continuous monitoring of infrastructure and code. Potential unauthorised use, monitoring of network infrastructure status changes, user activity, backup status and critical events are reported regularly to mitigate any identified risks.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a baseline process defined, but work with customers to create a bespoke incident management process as part of a Business Continuity and Disaster Plan.; ; Automated monitoring generates regular reports. Reports for major incidents cover the history, impact, response, fix time, longer term changes required and plans to implement these.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We’re committed to become Carbon Neutral by 2026 using science-based targets with plans to work towards becoming net zero by 2050 (aligned to government Net Zero Strategy). To comply with Procurement Policy Note 06/21, we maintain an annual Carbon Reduction Plan. We also hold ISO14001 certification through our parent company, Version 1. ; ; Through this contract we will: ; ; Adopt a Remote-First Approach: Implement remote-first working practices, reserving travel for face-to-face interactions to reduce emissions. ; ; Promote Sustainable Business Travel: Encourage the use of public transport, our cycle-to-work scheme and season ticket loans to reduce our carbon footprint from business travel. ; ; Offset Emissions: Actively offset remaining emissions through verified schemes, aiming to balance our carbon output as part of our path to carbon neutrality. ; ; Enhance Resource Efficiency: Focus on reusing and recycling within our operations, including the use of second-hand furniture and office recycling facilities. This approach extends to reusing computer and other technological equipment, reducing waste and demand for new resources. ; ; Implement Energy-Efficient Practices: Work with facilities providers that utilise renewable energy and energy-efficient practices such as reduced climate control measures and LED lighting. ; ; Enforce Supplier Compliance: Require that all suppliers and subcontractors have Carbon Reduction Plans and sustainability policies aligned to our own. ; ; Utilise Sustainable Technology and Practices: Leverage sustainable technologies and practices (e.g. cloud solutions, server virtualisation, energy-efficient hardware) in our project deliveries, ensuring that our solutions are not only innovative but also environmentally sustainable.

  Covid-19 recovery

  We’re committed to helping our people and local communities manage and recover from the impact of Covid-19. As part of this contract, we will implement comprehensive strategies across employment, community support, organisational collaboration, health initiatives, and workplace conditions to foster recovery and resilience. ; ; Supporting Employment and Training Opportunities: ; ; We’ll create new employment opportunities in technology as a high-growth sector and continue our bi-annual 12-week Fast-Streamer Programme and rolling apprenticeship scheme to enhance workforce skills. ; ; We’ll foster sharing of best practice and learning through our 9 Communities of Practice and 90+ Skills Academy sessions. ; ; As a Disability Confident Employer, we’ll develop recruitment, retention and development initiatives that are inclusive and accessible. ; ; Enhancing People and Community Recovery: ; ; We’ll conduct inclusive user research to cater to diverse needs such as digital accessibility, language barriers, disabilities and long-term health conditions. ; ; We’ll iterate our product and service designs based on this research, collaborating with you to deliver impactful services for citizens. ; ; Facilitating Organisational and Business Recovery: ; ; We’ll co-design WCAG2.2 AA-compliant, inclusive services, using technology that meets diverse user needs. ; ; We’ll support you to reconfigure internal operating models to support hybrid and inclusive workplaces and embed inclusive working methods. ; ; Supporting Health and Reducing Public Service Demand: ; ; We provide an Employee Assistance Programme (Bupa) and Smart Health plan (AIG), including fitness and nutrition plans, counselling, health checks and expert medical opinions. ; ; We support health and wellbeing though out Mental Health First Aiders, clear plans for raising wellbeing issues, tailored support for return-to-work staff and regular health and wellbeing surveys to measure impact and guide initiatives. ; ; Providing Supportive Workplace Conditions: ; ; From day one, we offer flexible working options for all roles, including remote, part-time and compressed hours ; ; Regular staff check-ins through surveys and wellbeing clinics ensure ongoing dialogue and adaptation of workplace conditions to meet staff needs.

  Tackling economic inequality

  To underpin our efforts to tackle economic / educational inequalities and foster inclusion within our supply chain and broader community initiatives, we use ISO20000 accredited supply chain management processes consistent with government guidelines and Social Value objectives. ; ; Enhancing Economic Equality: ; ; Real-Time Analytics Dashboard: We can implement a dashboard to monitor employment and training initiatives and measure alignment with agreed KPIs and CSR goals. ; ; Co-Branding Opportunities: We’ll jointly promote employment and training initiatives through press releases, social media and community events, enhancing visibility and participation. ; ; Economic Inequality Advisory Board: We’ll establish a board with representatives from Farsight, your organisation and community leaders to guide the development of employment programmes. ; ; Advancing Education and Training: ; ; Expand Apprenticeship Programme: We’ll broaden our apprenticeship offering in addition to directly supporting the training and development of your apprentices (if relevant) through mentoring and on-the-job coaching. ; ; Comprehensive Training Delivery: Offer skill development sessions at no charge, delivered by our in-house trainers and senior consultants. This includes: ; ; 90+ Skills Academy Modules: Such as presentation skills, data modelling, confidence and resilience and product management skills. ; ; Bespoke Training Pathways: Leadership, coaching, recruitment, analytics, user research, with cohorts up to 10 people for durations ranging from four weeks to three months. ; ; Mentoring and Shadowing: Focus on individual skill development for our teams and yours, exemplified by our work with the DfE Teacher Services, supporting the Digital Association program and mentoring to support confidence building and analytical skills. ; ; Action Learning Group Sessions: Support development, share knowledge and develop new and innovative strategies to address common problems.

  Equal opportunity

  We’re committed to fostering an inclusive workplace and ensuring equal opportunity in every facet of our operations. ; ; Recruitment and Selection: ; ; We’ll use skills-based assessments, focusing on capabilities rather than specific qualifications and removing degree requirements where feasible. ; ; We’ll specify recruitment targets for under-represented groups, such as women and ethnic minorities, with support and adjustments for those with disabilities and health conditions. ; ; All recruitment participants will undergo training to eliminate unconscious bias, including diversity, inclusion and neurodiversity education. ; ; Data-Driven Monitoring: ; ; We’ll meticulously monitor diversity data, including from partners and associates, focusing on retention rates among protected groups. ; ; We’ll conduct regular reviews of diversity and inclusion survey findings ensure transparent reporting and action. ; ; Pay Equity and Recognition: ; ; Our pay and rewards are strictly skills-based, supported by clear performance evaluations and pay bands. ; ; Our policies include regular equal pay audits and corrective actions based on staff feedback, especially from those with protected characteristics. ; ; Learning and Development: ; ; We support career progression through coaching, tailored learning and development plans and pervasive skills training, aiding advancement into higher-paid roles. ; ; Our line manager training emphasises developing and managing staff with disabilities or health conditions. ; ; Flexible Working and Inclusive Culture: ; ; We offer flexible working options available from day one, including remote work, part-time, and compressed hours, to cater to diverse needs such as parenting, caregiving or long-term conditions. ; ; Culture & Wellbeing champions, Mental Health First Aiders and individual coaches support staff, with regular check-ins and surveys to ensure inclusive, supportive working conditions. ; ; Modern Slavery Mitigation: ; ; We maintain comprehensive policies (e.g. grievance, whistleblowing) and training to mitigate modern slavery risks. This includes thorough pre-employment checks, recruitment practice audits and safeguarding processes.

  Wellbeing

  We’re committed to enhancing the physical and mental wellbeing of our workforce by promoting positive wellness practices and ensuring robust support systems are in place. Our strategy is proactive, inclusive, and responsive. ; ; Commitment and Training: ; ; Wellbeing Charter: Our charter articulates our commitment to employee wellness, outlining practical behaviours and working practices. ; ; Skills Training: Our Skills Academy provides extensive training in practical skills like time management, conflict management, and giving feedback. ; ; Dedicated Wellbeing Leadership: A Culture and Wellbeing Lead oversees our strategy, supports initiatives, and offers drop-in clinics. ; ; Personalized Wellness Support: ; ; Wellness Action Plans (WAPs): We encourage employees to develop personal WAPs tailored to their health needs. ; ; Specialized Training for Coaches: Our coaches are trained to identify and support potential wellbeing issues. ; ; Employee Assistance Programs: Access to BUPA’s counselling, Smart Health’s bereavement support and the Moneymatters financial wellbeing app. ; ; Community and Awareness Initiatives: ; ; Annual and Regular Activities: We lead Mental Health Week and participate in Neurodiversity in Business, holding regular sessions on topics like anxiety and stress management. ; ; Inclusive Social Events: We host a variety of social activities to foster a supportive community environment. ; ; Project-Specific Support: ; ; Tailored Project Support: Additional support is provided for teams, like our DfE Fostering & Adoption team, dealing with emotionally challenging topics. ; ; Enhancing Workplace Integration and Health: ; ; Mental Health First Aiders: We maintain a team of 15 trained Mental Health First Aiders. ; ; Regular Wellbeing Checks: Regular check-ins through various internal leaders ensure ongoing support and responsiveness to wellbeing needs. ; ; Future Commitments: ; ; Wellbeing Resources Pre-Contract: We will share our Wellbeing Charter and resources before contract initiation. ; ; Ongoing Skills Development: Regular Skills Academy sessions will continue to provide tools for personal and professional wellbeing. ; ; Formalising Mental Health Commitments: Our commitment to the Mental Health at Work standards and maintaining Disability Confident Employer status will be formalised.

Pricing

• Price: £10,000 to £25,000 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@farsightconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.