Services Works Global

Archibus

Archibus is a comprehensive Integrated Workplace Management System (IWMS) offering services for space management, asset tracking, maintenance, real estate portfolio management, sustainability, project management, workplace services, and integration/reporting. It optimises organisational efficiency by streamlining operations and providing insights for informed decision-making.

Features

• Space management for optimising workplace layouts and resource allocation.
• Asset tracking to manage building components and equipment efficiently
• Maintenance management for scheduling and tracking facility upkeep tasks
• Lease management to track lease agreements, payments, and renewals
• Move management for planning and executing workplace relocations seamlessly
• Sustainability tracking to monitor environmental performance and compliance.
• Capital project management for overseeing construction and renovation projects.
• Real estate portfolio management for analysing property performance and trends
• Workplace services automation to streamline service requests and workflows.
• Reporting and analytics for data-driven decision-making and performance evaluation.

Benefits

• Enhanced space utilisation for optimising workplace efficiency and productivity.
• Improved asset management for better resource allocation and cost control.
• Streamlined maintenance processes for increased operational reliability and performance.
• Efficient lease management for better financial planning and compliance.
• Seamless move management for minimizing disruption and downtime during relocations.
• Comprehensive sustainability tracking for reducing environmental impact and costs.
• Effective capital project management for on-time and within-budget delivery.
• Enhanced real estate portfolio visibility for informed decision-making.
• Simplified workplace services delivery for better user experience and satisfaction.
• Data-driven insights for optimising facility performance and resource allocation.

£164,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@swg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

230213608926792

Contact

SWG Sales Team
02088774080
info@swg.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance will be scheduled on the hosting service. Any planned outages will be communicated and agreed in advance to minimise any impacts to operations.
• System requirements:
  • Apple iOS 12 and higher
  • Android 9 and higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SWG's target response times are as follows:; Priority 1: 30 minutes; Priority 2: 1 hour; Priority 3: 4 hours; Priority 4: 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our Support Service Level Agreement is based upon: ; ; Priority: 1; Description and Response Times: Major System Disruption; Examples:; Major disruption to entire system, e.g. server crash or total system failure affecting all users.; Response Time: 30 Minutes; Target Resolution Time: 1 Working Day; ; Priority: 2; Description and Response Times: Significant System Disruption; Examples:; Severe disruption to the system operability or functionality affecting multiple users, leaving the client unable to carry out critical business functions.; Response Time: 1 Hour; Target Resolution Time: 2 Working Days; ; Priority: 3; Description and Response Times: System Disruption; Examples:; Disruption in functionality that does not impact the entire system, such as;; Unable to see a group of data records.; Loss of ability to run certain reports.; Response Time: 4 Hours; Target Resolution Time: 5 Working Days; ; Priority: 4; Description and Response Times: Single Function Issue; Examples:; Minor disruption in operability or functionality that does not impact the entire system, such as:; Single user access issue.; Unable to see a single or limited set of data records.; Response Time: 8 Hours; Target Resolution Time: 8 Working Days; ; As per our Service Level Agreement. Also included is 24/7 x 365 infrastructure support. This includes a technical Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a broad range of training courses which enable users to gain a deeper understanding of Archibus. Whether you require training for end-users or a technical system administrator, we can deliver a solution to meet your needs. Our training consultants have extensive hands-on experience and the requisite technical and communication skills to help your organisation optimise return on its software investment. All courses can be delivered at either your premises or at any of Service Works’ dedicated training facilities.; • Hands-on training exercises provide practical understanding of key areas; • Foundation, intermediate and advanced courses tailor training to users’ ability level; • Training can be delivered using your own (training) database, enabling delegates to learn applications using terminology that is familiar and relevant to them; • ‘Train the trainer’ service delivers an economical, flexible option for training a large number of personnel; • Online courses offer a cost-effective means of training remote or geographically diverse users; • Specialist courses, including System Administrators; • Training certification and full documentation provided for all courses; ; Product documentation is available, including Release Notes and User Guides.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can utilise the standard export reports available in Archibus at any point in their contract period. ; SWG can also provide any reasonable additional extracts at the end of the contract upon request.
• End-of-contract process: Upon termination, at the end of the contract period, SWG will engage with the customer to establish what data is to be extracted before the system is wound down. This is included in the subscription or maintenance fees. ; ; Complex data extracts or multiple versions in the lead up to the termination may result in additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Archibus mobile applications enable users to access critical facility management functionalities on the go, from any location and device. Users can perform tasks such as asset inspections, work order management, space reservations, and occupancy tracking directly from their smartphones or tablets. These mobile apps provide real-time access to facility data, allowing for streamlined communication, faster decision-making, and increased productivity. With offline capabilities and seamless synchronisation with the central Archibus system, mobile applications empower facility managers and technicians to efficiently manage facilities, assets, and resources, enhancing overall operational effectiveness and responsiveness.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Archibus Hosting Services (AHS) fully supports the official REST-APIs provided by Eptura in current Archibus versions.; ; DatabaseExporter APIs are used to transfer data records from one table of the database into an output stream or a file stored on the server.; ; Java API to Generate Cross-tab XLS Reports.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Archibus is a fully customisable IWMS/CAFM software with unlimited scalability.; ; Multi-tenant SaaS solutions have minimal to no customisability, they are “out-of-the-box” solutions.; ; Archibus Enterprise SaaS; (single tenant SaaS) offers Full control over customisability as much as the software allows.

Scaling

• Independence of resources: Resource independence is dependent on the hosting SLA that the customer signs up to.

Analytics

• Service usage metrics: Yes
• Metrics types: Archibus Hosting Services’ Service Level Agreement (SLA) is designed to protect our customers against unscheduled outages. Our SLA provides exceptional levels of availability with penalties for failure to comply with the SLA.; ; Archibus Diamond Host; SLA; 99.9%; ; Archibus Platinum Host; SLA; 99.9%; ; Archibus Gold Host; SLA; 99.7%; ; Archibus Silver Host; SLA; 98.4%

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Eptura

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: QFM BIMi is software that imports BIM data from various sources and facilitates its availability for export to external (FM) systems. This can be accomplished through APIs or file exports for external systems, or as files for administrative ease within the QFM BIMi user interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Word
  • PDF
  • MS Excel
  • Text
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Word
  • PDF
  • MS Excel
  • Text
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Archibus Diamond Host; SLA; 99.9%; ; Archibus Platinum Host; SLA; 99.9%; ; Archibus Gold Host; SLA; 99.7%; ; Archibus Silver Host; SLA; 98.4%
• Approach to resilience: The projects facilitated by ARCHIBUS Hosting Services (ASC-HS) are hosted within secure, top-tier data centers known as "ARCHIBUS Authorized Hosting Partners," including Amazon Web Services (AWS), Azure, IBM Cloud, and ORACLE Cloud. These partners offer Service Level Agreements (SLAs) aligned with ASC-HS commitments for power and environmental systems, backed by redundant subsystems for reliability. They provide a carrier-neutral environment for deploying computing, network, storage, and IT infrastructure, reducing both capital and operational expenses. Managed Network and Connectivity services ensure robust connectivity and scalability, while offering managed network security solutions to identify and address security issues promptly. ASC-HS maintains a security incident response plan to effectively handle adverse events, with an incident response team in place to protect information assets, limit incident impact, recover from incidents, and prevent further exploitation. Incident occurrences are meticulously tracked, documented, and reviewed, with policies and plans updated as needed based on findings.
• Outage reporting: Our hosting providers provide monitoring 24/7/365 of ASC-HS and clients’ networks and system infrastructure for continuous system performance and signals of system failure.; ; The ASC-HS providers tests monitoring redundancy several times each day. Monitoring also works for network engineers includes alerts firing through the network monitoring information system (NMIS). When an alert fires in NMIS, an e-mail is sent to the network operations engineer team.; ; A shift manager is on duty to provide proper supervision on each shift during the week and is on call on weekends if issues arise. A monitoring engineer cannot leave their station until being replaced with another monitoring engineer.; ; The system performance items monitored by the ASC-HS include:; ; Disk space usage, CPU, memory, NIC utilization, back up successes and failures; Thresholds for CPU utilisation, networking device interface utilisation, and interface up/down status; Keyword monitoring , ping-based connectivity monitoring for all devices; Server hardware monitoring, predictive fault detection; When an alert is triggered, a monitoring engineer creates and assigns a service call to the team responsible for responding to the incident. All engineers take actions following alert handling procedures and incident resolution procedures. The incidents are tracked to resolution using service calls within the support console.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Archibus provides secure access for system administrators to control who uses the system and how they can use it. A hierarchical structure of licensing and permissions functions enable administrators to create permissions-based access to screens and workflows for individual users within user profile categories, offering flexibility and control over system security. In addition, administrator users have the ability to create new customised user profile categories which can contain a different configuration of roles and rights.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/07/2023
• What the ISO/IEC 27001 doesn’t cover: All aspects of security included in our service are covered by our current ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Service Works is accredited with the ISO 27001 international information security standard. The organisation has a comprehensive set of information security policies, signed off at senior level, and processes and audits these annually. We are also audited annually by an external independent accredited body.; Our cyber security protection is of the highest quality. In addition to ISO 27001 auditing, SWG manages and reports any risks, together with mitigation plans, to our parent company on a quarterly basis.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: SWG would receive configuration change requests and raise Software Change Request [SCR], and liaise with ASC-HS to have scoped and implemented.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our outsourced data centers offers a full line of managed and professional network security solutions, including vulnerability assessments, penetration testing, incident response and customized services to help clients identify, understand, and effectively deal with security issues before and after they occur.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: SWG operate 24/7/ 365 EDR (Endpoint Detection and Response) service which operates on all SWG PCs and servers. This also operates on all jump servers that provide access to the customer hosted environment. This is monitored by security experts and is available for issues 24/7/365 via a Security Operation Centre.; Server Access also restricted by IP address.; MFA required for remote access.; NSG (Network security groups) are used.; Comprehensive Incident Response Policy, including comms plan. Where relevant, customer informed within 72 hours, or sooner if the service is affected in anyway.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: SWG utilises an EDR service that monitors SWG end-points 24/7 x 365 and reports any anomaly directly to a SOC which has the ability to isolate a machine if necessary.; The organisation has a specific policy and process for the management of information security incidents. Users are able to report cyber incidents via phone, email or directly through the dedicated client portal. Any cyber incidents will be communicated to clients via Support Team reporting and direct communication.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Service Works Global, our parent company Addnode Group and all their subsidiaries, are strongly committed to sustainable business operations. We reduce the impact of our operations and deliver sustainable solutions to ensure continuous improvement in our - and our clients’ - environmental performance. SWG is committed to reducing greenhouse gas and strives to achieve this in several ways including limiting non-essential business travel by air and car; benchmarking C02 consumption against other Addnode companies; utilising renewable energy suppliers where possible; managing office heating and lighting with sensors to avoid energy wastage; donating unwanted items to society (where safe and appropriate) to reduce destruction and landfill.; ; SWG’s new Supplier Code of Conduct applies to all business partners of and suppliers to SWG. It describes what we require and expect in terms of human and labour rights, health and safety for employees, environmental protection including mitigation of climate change and ethical business practices.; ; We are also proud of our gender diversity, boasting a senior management team of 50% women; exceeding industry averages.

  Covid-19 recovery

  The company is prioritising employee safety by implementing remote work options, flexible scheduling, and enhanced sanitation measures in the workplace. Additionally, it's focusing on financial resilience through cost management strategies and diversification of revenue streams to navigate the economic impact of the pandemic.

  Equal opportunity

  Service Works Global, our parent company Addnode Group and all their subsidiaries, are strongly committed to sustainable business operations. We reduce the impact of our operations and deliver sustainable solutions to ensure continuous improvement in our - and our clients’ - environmental performance. SWG is committed to reducing greenhouse gas and strives to achieve this in several ways including limiting non-essential business travel by air and car; benchmarking C02 consumption against other Addnode companies; utilising renewable energy suppliers where possible; managing office heating and lighting with sensors to avoid energy wastage; donating unwanted items to society (where safe and appropriate) to reduce destruction and landfill.; ; SWG’s new Supplier Code of Conduct applies to all business partners of and suppliers to SWG. It describes what we require and expect in terms of human and labour rights, health and safety for employees, environmental protection including mitigation of climate change and ethical business practices.; ; We are also proud of our gender diversity, boasting a senior management team of 50% women; exceeding industry averages.

  Wellbeing

  At SWG, we prioritise employee wellbeing. We enact this through mental health sessions (including wellbeing lunches), by providing resources on mental health. We also adopt flexible working schedules where possible.

Pricing

• Price: £164,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@swg.com. Tell them what format you need. It will help if you say what assistive technology you use.