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ASSETS & COMPLIANCE MANAGED SERVICES LTD

Vision Pro Software

Secure online property compliance and risk management system, including Asbestos, Fire, Legionella, Building Condition, Lease Management, Space Optimisation, Energy Management Compliance and Regulatory Support. Aligns ISO Management Analytics & Reporting Links with other systems, Collaborative Document Storage, Assets, Auditing, Dashboards, Auto Reporting, RFID/NFC Tagging, Remote Monitoring, and Mobile Apps (IOS/Android).

Features

  • All Property related statutory compliance/assets/audits in one place.
  • Provides a collaborative secure platform for staff and approved suppliers.
  • Automatic email reporting for non-compliance.
  • Online and offline Mobile Data Collection both IOS and Android.
  • Asset tracking and RFID/NFC tagging and remote monitoring.
  • Customisable and Configurable Dashboards and Modules
  • Unlimited Users (on a fair usage basis)
  • Fully Customisable audit forms
  • Facility to upload, store and view images and videos
  • CAD viewer and CAD editing and creation functionality

Benefits

  • Live data not document driven with photos videos and CAD.
  • Accurate business intelligence enabling immediate and detailed responses.
  • Mobile data collection and editing linked to NFC tags.
  • All asset audits and business information accessible securely online.
  • Reduces expenses, improve efficiencies/productivities, safeguards business/property portfolio.
  • Converting existing paper systems to efficient digital data collection.
  • User friendly efficient data collection with minimum training.
  • Auditable auto archiving of business-critical information.
  • Instant notification of risk and any non-compliance.
  • Mapping and scheduling functionality to reduce cost and resources.

Pricing

£2,780 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.horsfall@acmsuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 0 3 4 8 3 6 4 5 6 6 6 5 1

Contact

ASSETS & COMPLIANCE MANAGED SERVICES LTD John Horsfall
Telephone: 01159220600
Email: john.horsfall@acmsuk.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The system has no constraints that buyers should be aware of.
System requirements
  • Any Modern Web Browser
  • Android-7 or higher or IOS-11.2 or higher for mobile applications

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normally within 1-hour on weekdays during normal office hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Every customer would be given a Vision Pro support package to include help desk for technical support. Out of hours support is available at an additional cost. A Technical Account Manager can be provided at the customer’s request. All levels of support requirements will be discussed and finalised as part of the software onboarding stage.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
This is subject to the agreed implementation and support plan. User Training can be undertaken either online or face to face. Administrator training is normally achieved by face-to-face Technical training, For example, Surveyor Training can be undertaken on-site if required. Vision Software is delivered with built in training documents, such as user guides and "how to" videos.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Video
End-of-contract data extraction
At the end of the contract, all data including CAD, photos, documents and videos will be supplied in a standard format such as SQL or CSV.
End-of-contract process
In line with the agreed SLA. When the contract comes to an end, the following will apply regarding hosted data/doc etc. Data is sent in either sql. or CSV format with all images, drawings and documents. Specific formats of export can be arranged at an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Data can be accessed through mobile browsers. There are also specific mobile applications for onsite data collection which are available in both IOS and Android platforms.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
API's are available through ACMS UK and are specific to individual clients.
Integration with other systems has been achieved, for example with the client's CAFFM system.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The system is fully customisable by Vision Pro to specific client requirements. Clients can create their own individual Assets, Audit forms, and report templates, which are completely configurable by the user with the appropriate level of access.

Scaling

Independence of resources
Load balancing servers significantly reduce the impact and ensure a much smoother experience for users.

Analytics

Service usage metrics
Yes
Metrics types
All metrics can be set up to auto email specific users with required information in various formats.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
AZURE UK based servers.
Whitelist and blacklist IP based Firewall.
Encryption of all media.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Into either Microsoft Excel, sql. Db or CSV. Reports can also be produced in word or PDF.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Whitelist and blacklist IP based Firewall and Anti Malware and Virus Software Endpoint Management.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Whitelist and blacklist IP based Firewall and Anti Malware and Virus Software Endpoint Management.

Availability and resilience

Guaranteed availability
99% uptime guarantee.
The SLA provides details of the refund subject to access levels.
Approach to resilience
Hosted on the Azure Server (UK based). Mirrored database servers and mirrored application servers with off-site backups and machine images for immediate restoration.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Each login has defined role and access which is set by the client administrator. Each login can be limited to specific data sets and levels of editing rights. These range from read only of specific modules to full administrator rights.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS
ISO/IEC 27001 accreditation date
Nov-23
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 27001
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001
Cyber Essentials
Cyber Essentials Plus
Information security policies and processes
We have a maintained security policy document that is annually reviewed by the Managing Director in accordance with ISO 27001. This applies to the whole company in accordance with company policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In accordance with our ISO9001 acreditation. ACMS UK are including ISO27001.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our Vulnerability Management approach is driven by MS-ISAC, Cyber Essentials, ICO information sharing, and mandatory staff GDPR training.

Penetration testing is undertaken monthly which identifies any potential security weaknesses and highlights areas of improvement. Security issues are also addressed at all levels of the development process.
1: Only Vision Pro IP addresses are able to access the hardware infrastructure Via firewall.
2: Multiple anti-virus/malware systems control data being input into Vision Pro software.
3: We patch all Microsoft security releases when they are released from Microsoft.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We monitor and identify security events daily such as remote login attempts from invalid IP's and file uploads from users. We also use security software as part of our daily regime and respond to security issues instantly.
Incident management type
Supplier-defined controls
Incident management approach
Users escalate incidents to the IT manager who has a set of pre-defined processes for common events. For non-common events will escalate to senior management. All processes are documented in our ISO 27001 accredited system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Vision Pro, we recognise that climate change is the defining challenge of our generation. We are not bystanders. We are a company built on innovation, and we believe technology has the power to be a force for good. That's why we're making a bold commitment to fight climate change, implementing clear-cut solutions to drive our impact across the UK. Activities include:
• 95% remote working for all staff, minimising travel to when it is only essential.
• 100% of our company fleet comprises of Electric and Hybrid vehicles, reducing CO2 emissions for any business travel (where necessary).
• Place large focus on energy efficiency and implement energy-saving practices in offices (i.e., LED lighting), and focus on ‘green’ procurement for all purchases companywide.
• Adopting a full ‘digital way of working’, inclusive of digital signatures, eradicating printouts/paper-based documentation and communicating digitally both internally and externally.
• Provision of mandatory training to all staff members concerning environmental sustainability, our alignment with national aims (i.e. Net Zero targets), how best to recycle/reuse (both personally and professionally) and our annual commitments and results.
All the above remains in line with our ISO 4001 accredited environmental management system (EMS).

Covid-19 recovery

The COVID-19 pandemic significantly impacted businesses across all sectors, and due to Vision Pro’s existing business continuity processes, we overcome such challenges quickly, with zero loss of service/disruption. Our operational management protocols have been adapted to aid recovery from pandemics, including:
• Implementing remote working policies and investing in tools that facilitate seamless collaboration and communication across dispersed teams. This boosts employee morale, productivity, and talent acquisition by opening our pool to a wider geographic range (currently 95% remote working). We also offer flexible contracts with all employees to ensure work/life balance is maintained effectively.
• Implementing robust cybersecurity measures to protect company data and assets in a remote work environment.
Analysing market trends and customer needs to identify opportunities for developing or adapting products and services that cater to the evolving digital landscape via our cloud-based solution[s].
Reviewing operational costs and implement measures to streamline processes and identify potential savings. This has included research into further automation opportunities, artificial intelligence, and resource optimisation.
• Maintaining an enhanced disaster recovery plan (DRP) to aid our business continuity processes, aligned with the principles of ISO22301 (Business Continuity).

Tackling economic inequality

We are aware that the tech industry can be a powerful tool to combat economic inactivity, with Vision Pro undergoing the following across our organisation:
• Developing online training platforms and programmes to equip individuals with in-demand digital skills, supporting them to advance/enhance their skillsets in our ever-changing and innovative product.
• Actively recruiting from under-represented groups ‘in technology’ nationally, such as women, minorities, and individuals with disabilities, with a true focus on capability and competence.
• Providing entry-level roles with continued progression as per mandatory continuous professional development (CPD) programmes and costed external training in line with role progression.
• Offering volunteering and work experience opportunities across our business (e.g., 6-week placement during summer months for graduates).
• Offering incentivised programmes when employed, boosting staff morale and retention figures companywide.
• Providing an affordable digital/cloud solution to compliance and risk management needs nationally.

Equal opportunity

We are equal opportunities employer and actively seek out diverse candidates through job boards, professional organisations, and nationwide universities focused on underrepresented groups in tech to ensure we are proactively driving equal opportunities. We also:
- Use gender-neutral language in all job advertisements, focusing purely on essential and/or desirable competency/capability requirements.
- Remove unconscious bias during the initial screening process by using robust criteria based purely on experience and qualifications.
- Follow standardised interview processes with clear criteria to ensure fairness and reduce bias in candidate evaluation.
- Provide unconscious bias training for all employees, including leadership, to identify and mitigate biases impacting hiring, promotion, and general workplace interactions.
- Implement internal mentorship programmes that connect experienced employees with diverse mentees, providing career guidance and support.
- Offer flexible work arrangements (i.e. remote work options) and/or compressed work weeks to cater to diverse needs and encourage a healthy work-life balance.
- Conduct regular pay equity analysis to ensure fair compensation practices across genders, races, and ethnicities companywide.
- Offer benefits packages that cater to diverse needs, including parental leave policies, healthcare options for dependents, and programmes that support work-life balance.
- Maintain an equality, diversity and inclusion policy which is trained to all staff during induction and refreshed annually, covering the Equality Act 2010.

Wellbeing

Here at Vision Pro, we constantly focus on wellbeing, ensuring all our staff have the necessary toolkits to maintain their health (both physical and mental) whilst employed. This includes:
• Promoting a Healthy Work-Life Balance by developing and enforcing flexible work arrangements, encouraging well-being initiatives like meditation apps, and discourage an after-hours work culture.
• Mental Health Support: We offer access to mental health resources and Employee Assistance Programmes to address stress and burnout, with focuses on small steps/changes employees can make both professionally and personally.
• Promote Health Habits via our ‘Leading a Healthy Life’ scheme, providing health snacks and drinks in our office and promoting such in employee’s personal lives.
• Maintaining an open-door policy between employees and line management, ensuring ‘wellbeing’ is also an agenda item across most communications undergone internally.

Pricing

Price
£2,780 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.horsfall@acmsuk.com. Tell them what format you need. It will help if you say what assistive technology you use.