The Inform Team
Intranet, website and microsite design and build
Inform specialises in crafting engaging online platforms, from intranets to websites and microsites. Our comprehensive service includes planning, design, content creation, and build, ensuring your digital spaces effectively communicate with your audience. With our support, enhance your digital transformation and knowledge management through accessible, user-friendly designs.
Features
- Content creation and curation for intranets, microsites and websites
- Accessible and inclusive design to put your people first
- Explore functionality and design options for engaging online platforms
- Migrate and edit existing site content or develop from scratch
- Content and visual design highlight key messages and encourage action
- Creative, high-quality and effective online web and intranet content
- Platform agnostic intranet content design and development
- Web writers and designers with extensive experience in technology projects
- Collaboration with in-house teams for different project phases as needed
- The whole team has BPSS, some have SC status
Benefits
- Dedicated support to quickly establish a high-quality intranet or website
- Connect with your audience via impactful website and intranet content
- Fresh eyes will elevate your intranet design, navigation, and messaging
- SharePoint intranet sites support your knowledge management work
- Clear communications enhance ROI for change and technology programmes
- Use marketing tactics to get digital transformation on track
- Share information and programme updates across large organisations
- Clear, accessible communications promote and establish new ways of working
- Engaging online content helps to power your digital transformation
- One team can cover all your design and communications needs
Pricing
£750 to £1,500 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at emma.henry@theinformteam.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 3 0 9 3 5 0 2 8 7 5 0 6 4 5
Contact
The Inform Team
Emma Henry
Telephone: 020 7501 2977
Email: emma.henry@theinformteam.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
-
We pride ourselves on delivering comprehensive training solutions tailored to our clients' unique needs. With a focus on customisation, we offer bespoke training programmes designed to address specific challenges and objectives. Our training methods encompass a variety of formats, including in-person sessions, virtual workshops, e-learning modules, and floorwalking support. We specialise in training across a wide range of applications, including Microsoft 365, digital literacy tools, and soft skills development. Our expert trainers ensure that participants gain practical knowledge and skills that they can immediately apply in their roles.
Clients choose us for our flexible and adaptive approach to training, allowing us to meet their specific requirements and preferences. Whether they prefer traditional face-to-face sessions or virtual learning experiences, we provide engaging and interactive training that fosters continuous learning and skill development. Our commitment to delivering high-quality, tailored training sets us apart, making us the preferred choice for organisations seeking effective and impactful training solutions. - Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- There are no service constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Our support services offer comprehensive assistance to our clients, available from 8:30 AM to 6:00 PM, covering phone, email, and social media support. This multi-channel approach ensures that help is always within reach, tailored to your communication preferences for quick and effective problem-solving and inquiry responses. Integrated into our service package, this premium support incurs no additional cost, underlining our commitment to high-quality assistance without extra financial commitment on your part.
Beyond conventional channels, we enhance our support with personalised management through an assigned Account Manager or Project Manager. You benefit from a specialist attuned to your unique requirements and objectives, delivering custom recommendations and strategies for project success. This approach combines the best of technical expertise and account management, ensuring swift resolutions of technical issues and strategic guidance to maximise the benefits of our services to your organisation. With this support structure, we are committed to being a strategic partner, championing your ongoing development and success.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a remote-working consultancy, our impact comes under scope 3 emissions. In
efforts to minimise our impact here, we monitor document management,
archiving and version history to save on data storage and attendant greenhouse
gas (GHG) emissions. Indeed, in 2024 we reduced our data storage by almost a
quarter with smarter versioning control and at the start of the year saved 31%
month-on-month carbon emissions as per Microsoft’s carbon optimisation
dashboard. We also manage our Azure Blob storage to move items from hot to
cold tiers for further GHG savings.
We are MS Teams users by default and benefit from link sharing instead of data
heavy email attachments which can save our per capita carbon impact of day-today work.
Most of our internal and client meetings are virtual, saving hugely on emissions
from business travel. Indeed we help our clients work effectively with online
collaboration and virtual meetings, meaning collaboration without the need to
travel. As 60% of our clients are central Government, this represents a large GHG
saving. We recognise the carbon impact from visiting clients as they return to the
office post-Covid and sometimes want in-person work and are exploring ways to
mitigate this, for example a moratorium on flights within Britain for our team.
Following staff requests, we switched our bank to one with a better record on
fossil fuel investments. And for our internal events, we are developing a green
charter to reduce impact of travel, catering and assets.
Our “Climate hope” online space is where our people can share ideas and
experience of the climate crisis and positive ways for us to make a difference. We
have also had staff learning sessions on reducing our individual carbon footprint –
for example in managing food waste and minimising use of plastics.Covid-19 recovery
Our InformEd development programme gives colleagues budget for membership
of professional institutions of their choosing as well as online and in-person
training courses. Where people want to pursue training that does not meet our
budget criteria we may give them in-kind support by learning during work time. As
we continue to scale up and take on a broader range of roles, we are establishing
career pathways to support people to develop their skills and confidence in a
formalised way.
We offer free (or reduced cost) online and in-person health, wellness and leisure
activities. Also, professional counselling as well as access to meditation and
mindfulness courses. This is practical support for people’s long-term recovery from
the impacts of Covid-19. Our paid volunteer day gives colleagues the opportunity
to connect with their community.
As experts in learning + skills we help clients embrace new ways of working
especially for remote and hybrid working models. So we have deep experience in
this and technology to support collaboration, drive efficiency and create
community. By modelling this behaviour, for example having cameras on in
meetings, we help build connections.
Our remote model also helps us live the levelling up aspirations and we draw in
representation and experience from the regions and nations giving us a richer
cultural background to draw on and insight outside of single geographic areas.
In our client work we explore opportunities in team structures and delivery to see
if we can share experience, address inclusivity and drive growth. For example,
working with a specialist training company - a registered B Corp - to create a more
diverse contract workforce and offer opportunities to young people with on-the-job upskilling and entries into long-term employment and economic activity.Tackling economic inequality
We promote supply chain resilience in our attention to IT security and data
protection. We operate in line with best practice, such as the “10 Steps To Cyber
Security” advised by the National Cyber Security Centre, and respect delivery
obligations for our business agreements, such as using MS Compliance and MS
encryption for cloud data as part of our delivery work for Microsoft. We have
Cyber Essentials Plus to demonstrate our rigor in data, IT and cyber security.
To support partners and suppliers with cashflow, especially SMEs, we are
members of the Government’s Prompt Payment Code. Indeed, we over deliver on
the recommendations and pay suppliers within 25 days – much quicker than the
recommended 60.
We have an expanding network of experts and associates that are new, small to
medium sized businesses. For example, we work with a qualitative researcher
focused on diverse groups and cultures who is a sole trader, and our professional
filming team is a small company of fewer than 50 people (indeed, we have
supported them in taking on their first apprentice). So our network helps small
businesses to grow and develop and draws in best practice and insight as we grow
as an organisation and meet the diverse needs of clients.
As regards gender representation, we are a female-led business and the majority
of our management team are women.
Through our inclusive and supportive recruitment process, we can offer clear and
constructive feedback to unsuccessful candidates and offer advice for their future
interviews. This has been useful to them in their professional development. On
occasion, we can include candidates as freelancers ensuring that they have some
opportunity for financial and professional benefit while they look for permanent
work.Equal opportunity
Within our own team, Inform embraces the apprenticeship scheme and has taken
on several apprentices, including two during lockdown. All those who finished
their time as apprentices are now in full-time, permanent employment with us.
Most are part of the support team who service client contracts. Throughout the
programme, we paid well above the recommended minimum salary and National
Living Wage. We were also early signatories to the Kickstart scheme (now
withdrawn) to support young people into work after lockdown.
We are already signed up with ‘commitment’ to Disability Confident employment
and are working towards a higher level of support. A long-term contract in central
government supporting users of adaptive and assistive technology has given us
additional perspective of how people can be supported to participate fully at work
even where they may traditionally find services or spaces hard to access. We share
learning in this area across Inform to support our own journey of understanding
and so we can bring this insight to support clients.
We use a name and age-blind recruitment process as part of our growth in equity
and diversity. We also provide online unconscious bias training as a mandatory
stage in our onboarding process.
Looking at our employee relations and referring to the five foundational principles
of the Government’s Good Work Plan, particularly around satisfaction, wellbeing,
and voice and autonomy, Inform continues to outperform industry averages. Our
annual people engagement survey (filled in by 97% of our people) shows 88% of
our colleagues feel their work is valued (compared to national results of 66% of UK
workers feeling appreciated) and 86% feel a sense of belonging to the company
(against national benchmark of 51%). And 95% of our people agree they are
happy, productive and can work effectively remotely (compared to 66%
nationally).Wellbeing
e fund private medical cover for all employees, focussing on prevention of illhealth through gamification and rewards linked to wellness and leisure activities,
to play our part in reducing pressure on the NHS. We also offer a cycle scheme to
help fund bicycles for active travel.
We offer two schemes providing confidential, professional counselling. And
provide access to meditation and mindfulness courses and tools, within the
Microsoft 365 suite. We have trained Mental Health First Aiders and regularly lead
learning sessions and blog about wellbeing with practical and emotional insight
that consistently get high employee engagement. We are signed up to the Mental
Health at Work commitment and explore new ways to implement its six standards.
Our paid volunteer day gives team members the opportunity to connect with their
community encouraging them to make connections locally as we are remote by
default.
We have a high number of diagnosed neurodivergence and varied health
conditions across our teams and their families. We celebrate their experience and
welcome their presentations on their lived experience to help us all grow and
learn together. This includes online communities for menopause, LGBT and
wellbeing run by our colleagues.
To support our people through life events, we have introduced above
recommended leave support – for example our paternity leave is above the
statutory minimum, we’ve introduced neonatal leave ahead of anticipated
legislation and also offer grandparent leave, paid leave for house moves and even
time for settling in pets. This inclusive approach welcomes people’s home
situation in diverse forms. Our internal communications remind people of the
leave available.
To prevent burn out, line managers and our People team have at-a-glance view of
time worked and sickness for all team members. This helps us manage overtime
and distribute work fairly across teams.
Pricing
- Price
- £750 to £1,500 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at emma.henry@theinformteam.com.
Tell them what format you need. It will help if you say what assistive technology you use.