KLINIK HEALTHCARE SOLUTIONS UK LTD

Klinik Access

Klinik Access is a cloud-based digital triage and patient flow management service for primary care. It supports GP practices, Primary Care Networks (PCNs) and Integrated Care Systems (ICSs) to manage patient demand, prioritise care safely and direct patients to appropriate pathways, improving access, efficiency and clinical outcomes.

Features

• AI-driven total triage for managing patient demand and prioritisation
• Digital patient access though online and telephone entry points
• Dynamic symptom capture using structured questions and free-text input
• Configurable workflows routing enquiries to appropriate teams or services
• Hub-based triage model supporting networks of practices and PCNs
• Automated case redirection based on urgency and presenting condition
• Integrated appointment booking for patients and practice staff
• Two-way secure messaging between practice staff and patients
• Real-time dashboards showing demand, frequency and prevalence metrics
• Internal case collaboration and redirection for clinical and administrative teams

Benefits

• Manage patient demand effectively using a flexible digital front door
• Reduce morning access bottlenecks through structured triage workflows
• Support faster triage decisions through AI-assisted patient history capture
• Reduce GP workload through automated triage and demand management
• Enable full use of wider practice teams and ARRS roles
• Improve patient access by directing requests to appropriate pathway
• Reduce patient waiting times by managing demand more effectively
• Increase practice capacity by reducing administrative and clinical tasks
• Provide consistent triage processes for patients and clinical staff
• Release clinical capacity through more efficient use of appointments

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.wood@klinik.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

231000431749303

Contact

Ben Wood
07817287834
ben.wood@klinik.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Klinik Access is delivered as a cloud-based SaaS solution. Onboarding, training and ongoing support are provided remotely. The service requires a stable internet connection and access through supported modern web browsers. The service does not operate offline. Planned maintenance is scheduled outside core UK primary care hours where possible and communicated in advance. Configuration during onboarding is required to align workflows with local practice, PCN or ICB requirements
• System requirements:
  • Vendor-supported modern web browsers meeting current security standards
  • Google Chrome version 144 or higher
  • Microsoft Edge version 144 or higher (Chromium-based)
  • Mozilla Firefox version 136 or higher
  • Apple Safari version 18.3 or higher
  • Windows 10 (22H2) or Windows 11 (24H2)
  • MacOS Sequoia version 15.5 or higher
  • Minimum internet connection speed of 1Mbps
  • Modern desktop, laptop or mobile device
  • Enabled software firewall and regular operating system security updates

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted through email, phone or the online ticketing system are acknowledged during standard support hours, 08:00–17:00 Monday to Friday (excluding UK Bank Holidays). Incidents are prioritised by severity. High-severity incidents are responded to immediately (within 8 hours) and are supported 24/7, including evenings, weekends and Bank Holidays, through named escalation contacts. Medium-severity incidents are responded to within one working day. Low-severity incidents are responded to within five working days. Response and resolution times are monitored through the service desk and managed in line with agreed service levels.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Klinik provides a single, standard level of support to all customers. This support level is included within the contract price and applies equally to all buyers, regardless of organisation size or service configuration.; ; There are no tiered or premium support packages and no additional charges for enhanced support levels. Customers are supported by the Klinik service desk and technical support team, with escalation to senior technical staff where required. Klinik does not allocate a dedicated Technical Account Manager or Cloud Support Engineer as standard; however, customers have access to named escalation contacts and a Service Manager for severe incidents and service-related issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Klinik supports customers through a structured, remote onboarding process designed to ensure safe and efficient adoption of the service. Onboarding begins with a specification phase where Klinik works with the customer to agree whether a standard or custom configuration is required. This includes defining workflows, enquiry types, triage pathways and routing to appropriate teams.; ; Implementation typically takes around 4 weeks for a standard setup and 4 to 8 weeks for a custom setup, depending on complexity. The onboarding process includes configuration workshops, platform build, system testing, and pre–go-live review and sign-off.; ; Training is delivered remotely through modular training videos accessed via the Klinik Knowledge Base, supported by live sessions where required. Training is tailored to different user roles within the practice or PCN. Prior to go-live, the system is tested by Klinik to ensure readiness.; ; The onboarding approach is flexible and can be adapted to meet customer timelines, including transitions from an existing supplier. The following steps are included in the implementation process: ; ; 1. Standard or custom specification sent ; 2. Specification workshop ; 3. Specification agreed ; 4. Platform build ; 5. Training video/live training provided ; 6. Testing by supplier ; 7. Pre-go-live/review supplier sign-off ; 8. Go-live
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, customers can extract their data directly from the Klinik Access professional interface using a built-in data export feature. The data export is enabled once all active patient enquiries have been processed and the service is ready for off-boarding.
• End-of-contract process: At the end of the contract, Klinik follows a structured off-boarding process agreed with the customer.; ; We hold an initial meeting with the customer to explain the off-boarding steps and create an auditable Jira ‘ticket’ to manage the steps required through the offboarding process. We then send the customer a contract termination form where we capture key dates, including:; • The contract end date; • The date when the online service will be switched off; • The date when all patient enquiries have been processed and the data export feature is switched on; ; Customers are provided with access to a built-in data export feature within the professional interface, allowing them to download their data before the service is decommissioned. Once the customer confirms that data has been successfully extracted, access to the professional interface is removed by disabling all user accounts.; ; Secure data deletion is then carried out in line with Klinik’s information security and data protection policies. This includes removal of customer data and user information from production systems and associated management systems. All deletion activities are logged for audit purposes. Data deletion is completed within three months of contract end, following customer confirmation of successful data export.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We provide documentation through our online Knowledge Base which is accessible through our professional interface using supported web browsers. Documentation is presented in a clear, structured HTML format with consistent layouts to support readability and navigation. Content is designed to be compatible with screen readers and keyboard navigation, supporting users with visual or motor impairments.; ; The Knowledge Base includes guidance, training materials and support information tailored to different user roles. Documentation can be accessed remotely at any time and does not require specialist software. Where required, users can download documentation to support offline review. Accessibility considerations are incorporated into documentation design and content updates as part of ongoing service improvement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Klinik Access provides the same core functionality across mobile and desktop devices. The user interface automatically adapts to screen size to ensure usability on smartphones, tablets, laptops and desktop computers. On mobile devices, layouts are optimised for touch interaction and smaller screens, focusing on core triage, messaging and task management functions. Desktop users benefit from larger screen layouts that support more detailed views of dashboards, workflows and reporting. No features are restricted based on device type.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Klinik Access is accessed through a secure, browser-based service interface designed for both patients and practice staff. Patients use a structured digital front door to submit enquiries, provide symptom information, upload images and receive messages. Practice staff access a professional interface that supports triage, workflow management, messaging, appointment booking and reporting. The interface uses role-based access controls to ensure users only see functions relevant to their role. The service integrates with existing primary care systems and is accessible from supported modern web browsers.
• Accessibility standards: None or don’t know
• Description of accessibility: Klinik Access is designed to support accessibility for both patients and practice staff using modern web browsers. The service interface uses clear layouts, consistent navigation and readable text to support users with visual, motor or cognitive impairments. Pages are structured to support keyboard navigation and compatibility with screen reader technologies. Form elements, buttons and links are clearly labelled to support assistive technologies.; ; The responsive design ensures the interface remains usable across desktop, tablet and mobile devices, adapting layouts for different screen sizes without loss of functionality. Colour contrast and spacing are considered to support readability.
• Accessibility testing: Accessibility is reviewed as part of Klinik’s ongoing product development and quality assurance processes. The service interface is tested internally to ensure compatibility with supported browsers, keyboard navigation and screen reader technologies. To identify and address potential barriers, we incorporate accessibility considerations into design reviews and functional testing cycles.; ; We actively encourage user feedback from healthcare professionals and patients, which is used to inform continuous improvement initiatives. Where accessibility issues are identified, changes are prioritised through the standard change management process to improve usability and compliance with accessibility best practice.
• API: No
• Customisation available: Yes
• Description of customisation: Klinik Access can be customised to meet the specific operational needs of GP practices, PCNs, ICSs and ICBs. We will complete customisation during onboarding in collaboration with the buyer and focus on configuring workflows, enquiry types, triage pathways and messaging to align with local service models and patient populations.; ; To ensure patients are directed to the appropriate clinical or non-clinical teams, Buyers can customise patient-facing content, including messaging, enquiry categories and routing logic. Professional users can manage user roles, permissions and access levels within the service to reflect local responsibilities.; ; Customisation is performed by Klinik as part of the implementation process, based on an agreed specification. Buyers do not need to undertake technical development to configure the service. Any additional or non-standard configuration requirements are discussed and agreed during onboarding and delivered in line with governance, clinical safety and information governance controls.

Scaling

• Independence of resources: Klinik Access is delivered as a multi-tenant SaaS platform hosted within a secure cloud environment. To ensure that each buyer’s data and service usage is isolated from other users, we enforce logical separation between customers. Capacity, performance and availability are actively monitored and managed by Klinik to ensure that demand from one customer does not negatively impact another. Resource allocation and scaling are handled centrally to maintain consistent service performance across all customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Klinik Access provides service usage metrics through built-in dashboards within the professional interface. Our dashboards present inbound data including frequency incidence and prevalence metrics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All customer data within Klinik Access is encrypted at rest using AES-256 encryption. Encryption is implemented using a FIPS 140-2 validated solution provided by Google Cloud Platform. Encryption keys are securely managed through Google Cloud Key Management Service with strict access controls and audit logging. Data is stored in secure, multi-zone UK-based data centres which are compliant with legislation governing UK health data.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: We provide a built-in data export feature within the professional interface. At the end of the contract, this feature is enabled to allow customers to securely download their data once all active patient enquiries have been completed. Data export is controlled by the customer and does not require specialist tools or technical support. Customers are given sufficient time to complete the export before access to the professional interface is removed. Data export activities are managed as part of the agreed off-boarding process.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: • Data is stored in secured ISO 27001-accredited cloud environments with network segmentation to prevent unauthorised lateral movement; • Access to systems is restricted through role-based access controls and multi-factor authentication; • Network traffic is continuously monitored for security events, with automated alerts and incident response procedures in place to maintain data confidentiality and integrity

Availability and resilience

• Guaranteed availability: Klinik Access is designed to provide high availability and minimum 99.99% uptime for NHS primary care services. The service operates on a resilient cloud infrastructure with continuous monitoring to ensure availability during core operating hours. Planned maintenance is carried out out-of-hours and is designed to result in no downtime wherever possible. In the event that service availability is impacted, incidents are prioritised by severity and managed through the defined incident management process. Availability performance is monitored, and service issues are communicated to customers in line with agreed escalation procedures.
• Approach to resilience: Klinik Access is hosted on Google Cloud Platform within UK-based, multi-zone data centres to support resilience and continuity. To reduce the risk of single points of failure, the service is deployed across multiple availability zones. System components are containerised and replicated to support failover and rapid recovery in the event of an infrastructure issue. Regular backups, point-in-time recovery and annual business continuity testing are in place to support recovery objectives. Continuous monitoring and automated alerts enable rapid detection and response to incidents, ensuring service continuity for NHS customers.
• Outage reporting: Klinik Access reports service outages through direct communication with customers using agreed contact methods. Customers are notified of service-impacting incidents by email and through the support and ticketing system. High-severity incidents are escalated immediately using named escalation contacts. Updates are provided throughout the incident lifecycle, including progress updates and resolution confirmation. Following resolution, incident reviews are conducted where appropriate to identify root causes and implement preventative actions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Klinik Access is controlled through role-based access controls and Multi-Factor Authentication (MFA):; ; • Access Controls: We enforce the principle of least privilege, ensuring personnel are only given the rights and privileges necessary for their specific tasks; • MFA: MFA is mandated for all system interfaces, including users and administrators regardless of privilege
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • NHS Data Security and Protection Toolkit; • Cyber Essentials Plus
• Information security policies and processes: To safeguard client data, we operate a formal Information Security Management System (ISMS), covering risk management, access control, incident management, supplier management and business continuity that is accredited to:; ; • ISO 27001: Our information security management system (ISMS) follows the requirements and best practices of ISO/IEC standards for addressing people, processes, and technical solutions; • Cyber Essentials Plus: We hold Cyber Essentials Plus certification, having passed audited vulnerability assessments, including interactive testing and device patching reviews, as recently as June 2025; ; Compliance with information security policies is supported through:; ; • Mandatory staff training in Information Governance (IG) and Data Protection (DP), refreshed annually; • Role-based access controls; • Ongoing monitoring.; ; Klinik also completes annual independent assessments, including the NHS Data Security and Protection Toolkit, to validate compliance with healthcare data protection requirements. To support continuous improvement and alignment with regulatory and NHS expectations, we review security governance quarterly.; ; We operate a comprehensive set of information security policies and processes. These policies cover areas including information classification, access control, acceptable use, incident management, supplier security, business continuity, GDPR and data protection.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: To control changes to the service, Klinik follows defined configuration and change management processes in line with our Change Management Policy:; ; • All components of the service are tracked throughout their lifecycle; • Proposed changes are assessed for functional, security and clinical impact before implementation; • To minimise disruption to customers, changes are tested in controlled environments prior to deployment; • Emergency changes are managed through an expedited but controlled process, with post-implementation review to ensure stability and security are maintained
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: To identify, assess and remediate security risks, Klinik operates an active vulnerability management process. Information on potential threats is obtained from external security testing, vendor advisories and industry best practice sources. Vulnerabilities are risk-assessed and prioritised based on severity and potential impact. Critical and high-risk issues are addressed promptly, while lower-risk items are managed through the standard change management process. Annual penetration testing and continuous monitoring support early detection of vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: To identify and respond to potential security events, Klinik operates protective monitoring processes. System activity and network traffic are continuously monitored within the hosting environment using automated alerts to detect unusual or suspicious behaviour.
• Incident management type: Supplier-defined controls
• Incident management approach: To detect, manage and resolve security and service incidents, Klinik follows defined incident management processes. Pre-defined procedures are in place for common incident types, including service availability and security events. Users can report incidents through the service desk using email, phone or the online ticketing system. Incidents are logged, prioritised by severity and managed through to resolution. Customers are kept informed throughout the incident lifecycle, and incident reports are provided where appropriate. Post-incident reviews are conducted to identify root causes and preventative actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Finas
• ISO/IEC 27001 accreditation date: Monday 1 December 2025
• What the ISO/IEC 27001 doesn’t cover: This certification does not specify what is not covered, however this is what is covered: product development, production, sales and customer service of digital medical ; artificial intelligence software.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8ff3885c-654a-42f4-83b3-4587b55770b1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8a3b7757-21ee-4b4c-9ffd-d8cc19390449
• Other security certifications: Yes
• Any other security certifications:
  • NHS DCB0129 Clinical Safety
  • NHS Data Security Protection Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.wood@klinik.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.