SABIO LTD
Sabio Inform Services - Cloud Support
Sabio have one of the largest UK CX Expert Service teams. Our Consultancy & Advisory Services pave the path of the CX for your organisation. Increase value of AI, Data and Contact Centre platforms. Maximising the engagement and performance of your people. Driving CX and service efficiency through AI.
Features
- CX Maturity Assessments consulting engagements - business/tech assessment and roadmaps
- Business/Technology assessment and roadmap defining future business objectives
- Channel Strategy Design Consultancy
- Contact Centre, CCaaS, Data, AI Convergence Strategy
- Target Operating Model Design
- People Centric Change Management
- Workforce Management Optimisation, WEM, WFM, WFO Assessments
- AI and Automation Audit and Assessment. Intent Capture and Analysis
- Voice of the Customer Health Check
- UX Design Audit and Assessment
Benefits
- Develop a strategy with whole market insights and technical expertise.
- Make the most of the platforms and licenses maximising investment.
- Devise strategies to enhance Customer and User Journeys across channels.
- Define omnichannel contact strategy supported by sophisticated skills-based resourcing approach.
- Prioritise Customer Experience improvement initiatives based upon current CX Maturity
- Optimise key areas in service operations Routing, Workforce, Quality, Performance
- Fully aligned solution roadmap with business and operational objectives
- Enhance AI, Voice of the Customer, Automation, Self-Service strategies
- Expert CX services and best practices to deliver optimised strategies
- Leading partners Genesys, Avaya, Verint, Google, Amazon, Microsoft, Nuance, Cognigy
Architecture roles
Business architect
| £1,215.00 |
|
| £1,350.00 |
|
Data architect
| £1,215.00 |
|
| £1,350.00 |
|
Solution architect
| £1,145.00 |
|
| £1,215.00 |
|
| £1,350.00 |
|
Technical architect
| £1,215.00 |
|
| £1,350.00 |
|
Data roles
Analytics engineer
| £1,145.00 |
|
Machine learning engineer
| £1,215.00 |
|
| £1,350.00 |
|
IT operations roles
Application operations engineer
| £700.00 |
|
| £900.00 |
|
Change and release manager
| £750.00 |
|
| £1,000.00 |
|
| £1,215.00 |
|
Command and control centre manager
| £850.00 |
|
| £1,200.00 |
|
IT service manager
| £750.00 |
|
| £1,000.00 |
|
Incident manager
| £750.00 |
|
| £1,000.00 |
|
Infrastructure engineer
| £1,145.00 |
|
| £1,215.00 |
|
Infrastructure operations engineer
| £1,145.00 |
|
| £1,215.00 |
|
Problem manager
| £750.00 |
|
| £1,000.00 |
|
Service desk manager
| £400.00 |
|
| £550.00 |
|
Service transition manager
| £750.00 |
|
| £1,000.00 |
|
Product and delivery roles
Delivery manager
| £1,080.00 |
|
| £1,080.00 |
|
Programme delivery manager
| £1,080.00 |
|
Quality assurance testing (QAT) roles
Test engineer
| £1,145.00 |
|
| £1,215.00 |
|
Software development roles
Development operations (DevOps) engineer
| £1,145.00 |
|
| £1,215.00 |
|
Frontend developer
| £1,145.00 |
|
| £1,215.00 |
|
Software developer
| £1,145.00 |
|
| £1,215.00 |
|
User-centred design roles
Interaction designer
| £1,145.00 |
|
| £1,215.00 |
|
Service designer
| £1,215.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
BSI
-
ISO/IEC 27001 accreditation date
-
Thursday 9 September 2021
-
What the ISO/IEC 27001 doesn’t cover
-
N/A - Standard Certification
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
OCA Global
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ISO 9001 accreditation date
-
Thursday 16 May 2024
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What the ISO 9001 doesn’t cover
-
N/A - Standard Certification
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Quality management systems (QMS)
-
Yes
-
CSA STAR certification
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No
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PCI certification
-
No
-
Cyber essentials
-
Yes
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Please provide your Cyber Essentials Certificate Number
-
021de620-4b2a-46bc-b52f-f38c5be70771
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Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
6814fada-b070-4483-8a52-e1d9d231a326
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Other security certifications
-
Yes
-
Any other security certifications
-
SOC 2-Type 2
Social value
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Section B - Commitment for Future: Delivery
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-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Working conditions which promote an inclusive working environment and promote retention and progression
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Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
Service documents
Request an accessible format
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gcloud@sabiogroup.com.
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