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NETCEL LIMITED

Optimizely Headless CMS

Netcel's Optimizely Headless CMS solutions enable flexible, API-driven content delivery for modern digital experiences. Our Optimizely Headless CMS service builds scalable, secure, and high-performing solutions, supporting composable architecture and seamless integration to enhance agility, optimise performance, and accelerate digital transformation. performance, and support long-term digital transformation.

Features

  • Optimizely hybrid and fully headless architecture choice & flexibility
  • PaaS or SaaS choice strategic planning
  • Solution design for composable architecture leveraging best of breed tech
  • Engineering: Cutting-edge React or JavaScript led user interface development
  • Highly performant & scalable solutions, at the edge
  • Proven system integrators across all MarTech
  • Visual builder keeping the power in the hands of editors
  • Headless ecommerce – content-driven commerce
  • Seamless integration with other technologies

Benefits

  • Easily replace elements of the composable architecture over time
  • Reach customers on emerging touchpoints such as smart home devices
  • Speed - Lighting fast experience, to improve conversion rates
  • Efficiency - Optimised content workflows for editors
  • Flexibility – no dependency on a single solution
  • Scale – enabling multiple engineering teams to work in parallel
  • Enabling multi-channel content syndication
  • Build a modern, performant customer experience, leveraging existing tech investments

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

2 3 1 3 9 7 1 4 5 9 8 8 1 9 2

Contact

NETCEL LIMITED Tom Denbigh
Telephone: 020 3743 0100
Email: hello@netcel.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS

Service scope

Service constraints
Our managed service currently operates between 8am and 6pm GMT. Clients can still log and update tickets 24/7 via an online portal.

User support

Email or online ticketing support
Yes
Support response times
We offer four priority support levels (P1, P2, P3 & P4). Priority One is assigned to system down or significant-loss-of-business events, with a response time of up to 1 hour and 4-hour fix time. Priority Two issues carry a response time of up to 4 hours and a fix target of 2 business days. Under the standard support agreement, Netcel’s support desk is manned 8am-6pm UK time, Monday-Friday, excluding public holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We have 5 different support levels which are carried out on a time and materials basis. Typical response times for all defect levels are as follows: Priority One - Response is up to 1 hour (catastrophic & functional critical); Priority Two - Response is up to 4 hours (functional critical); Priority Three - Response is up to 2 working days (functional non-critical); Priority Four- Response is up to 2 working days (minor); Maintenance - Response is up to 2 working days; Priority One or Two levels are dealt with as a matter of urgency based on the SLA response and fix times. Typically, these are deployed as hot fixes due to the nature of the issues, hence the name priority support. Priority Three and Four support requests can also be deployed as hotfixes. However, where there isn’t an immediate need to resolve the issue, greater efficiencies can be leveraged by combining tickets into regular deployment windows (typically monthly). This is a managed process with the involvement of a BA / PM to identify and review the requirements for the next release. A member of the support triage team is responsible for resolution of each support ticket.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £686.00
Associate business architect £994.00
Business architect £1,190.00
Lead business architect £1,493.00
Enterprise architect
Role level UK Rate Offshore Rate
Senior enterprise architect £1,190.00
Lead enterprise architect £1,493.00
Principal enterprise architect £1,950.00
Solution architect
Role level UK Rate Offshore Rate
Senior solution architect £1,190.00
Lead solution architect £1,493.00
Principal solution architect £1,950.00
Technical architect
Role level UK Rate Offshore Rate
Senior technical architect £1,190.00
Lead technical architect £1,493.00
Principal technical architect £1,950.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £882.00
Analytics engineer £994.00
Senior analytics engineer £1,190.00
Lead analytics engineer £1,493.00
Head of analytics engineering £1,950.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £1,190.00
Senior data analyst £1,493.00
Principal data analyst £1,950.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £994.00
Senior data engineer £1,190.00
Lead data engineer £1,493.00
Head of data engineering £1,950.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £994.00
Principal data scientist £1,190.00
Lead data scientist £1,493.00
Head of data science £1,950.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,493.00
Lead machine learning engineer £1,950.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £882.00
Performance analyst £994.00
Senior performance analyst £1,190.00
Lead performance analyst £1,493.00
Head of performance analysis £1,950.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £686.00
Business analyst £994.00
Senior business analyst £1,190.00
Lead business analyst £1,493.00
Head of business analysis £1,950.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £686.00
Delivery manager £994.00
Senior delivery manager £1,190.00
Head of (Agile) delivery management £1,493.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £882.00
Digital portfolio manager £994.00
Senior digital portfolio manager £1,190.00
Head of portfolio £1,493.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £882.00
Product manager £994.00
Senior product manager £1,190.00
Lead product manager £1,493.00
Head of product £1,950.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,393.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,493.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £882.00 £300.00
QAT analyst £994.00 £320.00
Senior QAT analyst £1,190.00 £350.00
Lead QAT analyst £1,393.00 £400.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £882.00 £300.00
Test engineer £994.00 £320.00
Senior test engineer £1,190.00 £350.00
Lead test engineer £1,393.00 £400.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,493.00
Head of test £1,950.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £686.00
Senior DevOps engineer £886.00
Senior DevOps engineer - management £994.00
Lead DevOps engineer £994.00
Lead DevOps engineer - management £1,190.00
Principal DevOps engineer £1,190.00
Principal DevOps engineer - management £1,493.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £686.00
Frontend developer £994.00 £400.00
Senior frontend developer £1,190.00 £450.00
Lead frontend developer £1,493.00
Head of frontend development £1,950.00
Software developer
Role level UK Rate Offshore Rate
Junior developer £686.00
Developer £882.00 £450.00
Senior developer £994.00 £500.00
Senior developer - management £1,190.00
Lead developer £1,190.00
Lead developer - management £1,393.00
Principal developer £1,493.00
Principal developer - management £1,950.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £686.00
Accessibility specialist £882.00
Senior accessibility specialist £1,190.00
Head of accessibility £1,493.00
Content designer
Role level UK Rate Offshore Rate
Junior content designer £686.00
Content designer £882.00
Senior content designer £994.00
Lead content designer £1,190.00
Head of content design £1,493.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,493.00
Graphic designer
Role level UK Rate Offshore Rate
Junior graphic designer £686.00
Graphic designer £882.00
Senior graphic designer £994.00
Lead graphic designer £1,190.00
Head of graphic design £1,493.00
Interaction designer
Role level UK Rate Offshore Rate
Junior interaction designer £686.00
Interaction designer £882.00
Senior interaction designer £994.00
Lead interaction designer £1,190.00
Head of interaction design £1,493.00
Service designer
Role level UK Rate Offshore Rate
Junior service designer £686.00
Service designer £994.00
Senior service designer £1,190.00
Lead service designer £1,393.00
Head of service design £1,950.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,190.00
Lead technical writer £1,493.00
User researcher
Role level UK Rate Offshore Rate
Junior user researcher £686.00
User researcher £882.00
Senior user researcher £994.00
Lead user researcher £1,190.00
Head of user research £1,493.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable Certification Ltd
ISO/IEC 27001 accreditation date
Tuesday 13 August 2024
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Approachable Certification Ltd
ISO 9001 accreditation date
Monday 2 October 2023
What the ISO 9001 doesn’t cover
NA
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Db2fcf5e-9108-4991-b530-a3a44859ced7
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@netcel.com. Tell them what format you need. It will help if you say what assistive technology you use.