Mitra Innovation

Cloud solution architecture design and consultancy services

Mitra provides architectural and design consultancy for digital transformation, modernization, technical strategy, and technical blueprint. Mitra helps organizations to define the architectural drivers based on the business drivers.

Features

• Understand the client's business objectives and develop a product roadmap
• Facilitate requirements finalisation workshops
• Software design and development
• Mobile and web application design and development
• Back end and front end design and development
• System Integration, data engineering, analytics and AI
• .NET, Java, Node JS, React JS, GCP, Python, WSO2, Azure
• Refer Mitra's Supplier Service Definition Document

Benefits

• Helps business to become future ready
• Expand monetisation avenues by offering additional services to the customers
• Increase Customer reach and volume
• Improve end customer experience
• Reduce manual intervention and effort
• Enable scalability by increasing maintainability and reusability of systems
• Use AI frameworks, analytics frameworks as applicable for the solution

£210 to £1,150 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

231907462475310

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: Mitra works with our customers to understand their current challenges, drivers, and objectives for cloud hosting and cloud software, and based on this, we will provide architectural and technical planning and guidance. Mitra will support the planning process by coming up with a comprehensive technical roadmap with our recommendations for the approach and tools.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our business analysts and technical business consultants are poised to deliver tailored training sessions based on the specific needs of our clients. These sessions will cover a spectrum of topics including cloud software utilization, hosting services, as well as the business analysis process, requirements grooming, user story writing, and product management and development processes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mitra will engage in understand the current deployment and the objectives of the migration requirement and then provide the best approach to migrate existing assets to the cloud with minimal impact to existing business processes. Key considerations such as security, compliance, completeness of data and features will be factored in the migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: ISTQB

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have certified ITIL resources and will contribute in system analysis. The business analysts will involve during the L2, L3 issue or change fixes as applicable. Mitra has a dedicated support function that manages Level 1, Level 2 and Level 3 managed services that offer different coverage models all the way till 24/7 support. Our support teams are located both in the UK and at offshore. We follow the ITIL process and follow strict adherence to SLAs for for different priority levels. We set up monitoring and alerting tools for proactive monitoring. ServiceNow is set up as our ticketing tool and is configured with monitoring and alerting tools to trigger alerts as proactive alerting.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical(Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 minutes. High(Business impact of the fault is immediate and major, but a business or technical workaround has been put in place. Production use of the service is possible with some functionality disabled or performing in a degraded state) - SLA 25 minutes Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 minutes. Low - Fault is causing some inconvenience to the End Use SLA 55 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Standard support is provided from Monday to Friday during standard working hours (9.00 AM - 5.00 PM). Different levels of support are available on request at extra cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2, AWS, Creatio, Microsoft, Boomi, GitLab

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 18/04/2022
• What the ISO/IEC 27001 doesn’t cover: None.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £210 to £1,150 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.