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BYTES SOFTWARE SERVICES LIMITED

Darktrace Active AI Security Platform

World-leading cyber-threat detection and real-time visibility in the Cloud. Compatible with all major Cloud providers (including AWS, Google Cloud and Microsoft Azure). The service uses self-learning technology to detect threats and anomalous behaviours. Fully configurable, it allows organisations to monitor all or selected Cloud traffic, with minimal performance impact. bssgc

Features

  • Self-Learning AI for complete visibility into network traffic
  • Self-Learning AI for protection against malicious / suspicious emails
  • Correlation of threats with deep contextual understanding of business operations
  • Complete visibility of attack paths eliminating security gaps/mitigating risk
  • Continual automated investigation of alerts, combined with real-time autonomous response
  • Complete transformation of security operations to a proactive state
  • Delivers instant visibility into known and novel threats
  • Interrupt cyber attacks with precise actions without business disruption
  • Automate incident recovery process

Benefits

  • Achieve 60% improvement in user phishing reports/detecting malicious weblinks
  • Reduces alert triage time by an average of 92%
  • 85% decrease in downtime to respond to a threat
  • Reduce time to identify potential OT threats by 95.83%
  • 30% increase in visibility of cloud assets

Pricing

£2.50 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 2 0 5 7 8 5 8 4 4 0 3 6 6

Contact

BYTES SOFTWARE SERVICES LIMITED Richard Read
Telephone: 01372 418 500
Email: tenders@bytes.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
XDR
SIEM
Incident Response
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Architectural requirements vary based on customer environment, no limitations known
  • EMail journaling currently supported on Microsoft 365

User support

Email or online ticketing support
Email or online ticketing
Support response times
Darktrace support doesn't provide specific SLA's for response times. Support will triage all issues based on their priority, any urgent issue should be brought to the attention of support by calling the support line.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
"Darktrace provides remote assistance support for the Darktrace Products. In addition to the Standard Support Services provided to all Customers, Customers have the flexibility to choose between different
Support Service Options listed below to address Customer’s specific needs.

Darktrace provides all Customers with the following Standard Support Services:
• Helpdesk
• Software Updates
• Hardware Support
• Health Checks and System Diagnostics (requires Call Home to be active)"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Dedicated Account Team and, consistently featuring Account Executive, Cyber Technologist and Customer Success Manager - complimentary on-site training sessions. Online customer portal with training materials, videos, courses and certifications
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
If using physical appliance, full data wipe is carried out. If using cloud appliance, instance is deleted
End-of-contract process
Access to UI terminated, data wipe occurs. If there is a physical appliance on the customer site it is returned to Darktrace

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The web interface provides more detailed logging and analysis tools, as well as configurtaion options
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The Threat Visualizer interface, powered by Darktrace's self-learning technology, continuously assesses the behaviour of devices and users across the wider digital estate. Activity from remote endpoint devices, servers located in local datacentres, serverless architecture in public cloud environments or users working in third-party SaaS services is surfaced side-by-side.

Anomalous interactions and activity are highlighted to the end-user and prioritized for investigation by Darktrace's Cyber AI-Analyst. Many operators start with these high-level investigations and then analyze detailed metadata and device or user activity in specialized interfaces.

The Threat Visualizer interface is flexible and accommodates a number of workflows and threat-investigation processes.
Accessibility standards
None or don’t know
Description of accessibility
"Colour filtering for colour blind users (Deuteranopia, Protanopia, Tritanopia)
Accessibility mode adds highlight effect to aid keyboard navigation"
Accessibility testing
None
API
Yes
What users can and can't do using the API
The Darktrace API provides a method of accessing additional information about a particular alert or device in the Darktrace system. The API uses HTTP GET requests to return formatted JSON data containing the requested information and HTTP POST or DELETE requests to configure the system. The API can be an incredibly useful tool to integrate Darktrace with third-party SIEM or SOC environments, or perform bulk actions on devices and model breaches.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Modify model sensitivity LDAP integration Subnet Labelling Autonomous Response: Passive/Human Confirmation/Fully autonomous Permission Admin can allow admin users to restrict access to those via lesser granted permissions Anonymisation mode can restrict visibility to users and remove potentially sensitive details (IP addresses, device names etc.)

Scaling

Independence of resources
Each customer's deployment will utilise hardware and/or virtual appliances that are dedicated to that deployment. Deployment resources are not shared with other customers.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Darktrace

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Data is encrypted both at rest and when transmitted over public networks. Only authorised, vetted personnel have access and there is a documented privacy policy for the protection of information transmitted, processed or maintained on behalf of the customer.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
API or CSV
Data export formats
Other
Other data export formats
JSON
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
High
Approach to resilience
Physical appliances have redundancy in built, with multiple HDD/SSDs. A deployment can be setup with High Availability, utilising multiple master appliances. Cloud master appliances will utilise AWS high availability architecture
Outage reporting
Appliances are monitored through Darktrace NOC, to identify any hardware/software issues. NOC alerts are distributed to contacts specified by the customer via Darktrace Customer Portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
15/09/2023
What the ISO/IEC 27001 doesn’t cover
We include all clauses and Annex A controls except for A14.2.7 Outsourced Development, as we do not outsource any development.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO27018

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27018 and Cyber Essentials
Information security policies and processes
Darktrace has a formally defined and documented information security policy, which is reviewed/updated annually and communicated to all employees.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Only software on the company’s approved software list may be installed on laptops, workstations and phones. A formal change control procedure is in place. Access to administrative credentials is restricted and devices are built to a standard specification. Development and Operations teams manage instances of customised or in-house software.
Vulnerability management type
Undisclosed
Vulnerability management approach
Darktrace Internal Security and Development Teams remain abreast of security notifications for any underlying libraries and platforms and will push out patches as part of the regular product or system updates. Darktrace leverages Python and NPM security tools in development environments to identify weaknesses, misconfigurations and vulnerabilities. Issues are remediated in line with the vulnerability management standard.
Protective monitoring type
Undisclosed
Protective monitoring approach
User activity is logged and routinely monitored for the purposes of error detection and security. The Security Team maintains necessary and proportionate levels of security monitoring coverage across the enterprise, including SaaS systems, on-premise infrastructure, and cloud environments.
Incident management type
Undisclosed
Incident management approach
Incidents are raised to the Security Team. Business impact of the incident is assessed and if customer data is at risk, customers are notified within 24 hours. Evidence is collected and stored securely by the Security Team and accessed only by investigators. All investigators are independent of the incident itself. A formal incident report is written to determine the root cause, this is then reviewed to determine corrective or preventative actions

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price
£2.50 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Darktrace's Proof of Value allows organisations access to the entire AI Platform to showcase the technology over a 30 day period.
Link to free trial
https://darktrace.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.