ODYSSEY EDUCATION LTD

Acronis

Acronis provides schools with comprehensive cyber protection that helps them comply with the guidance from the Department for Education (DfE) and the National Cyber Security Centre (NCSC), addressing the threat posed by ransomware.
Covering Backup, Ransomware, Immutability, Asset, Patch and Vulnerability Management, alongside Endpoint Protection.

Features

• Backup, Security & Management
• Full environment Backup to Local and (or) Cloud
• Disaster Recovery - Local and Cloud
• Vulnerability Assessment and Patch Management
• Device Security (Definition, Realtime & AI Zero Day)
• Data loss Prevention (Ports and Network)
• Email Security (spam, Impersonation, Phishing, Malware)
• Software and Hardware Inventory
• File Sync and Share (E-Sig & Blockchain Auth)
• Automated Scripting Tool

Benefits

• Single Console to manage all sites
• Asset and Patch Management inline with NCSC guidelines
• Centralised Reporting and Audit
• Comprehensive set of tools to address DfE guidelines
• Backup: Full image, Realtime disk cloning, M365 support, Cloud restore
• Highest levels of security with end-to-end cryptography
• Cyber Security: Ransomware protection, Vulnerability assessments, behavioural analysis engine
• Ease of management: Cyber protection dashboard, mobile device protection/inspection

£0.04 to £0.96 a gigabyte a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Andrew@odysseyedu.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

232118560713686

Contact

Andrew Bissmire
01582 320574
Andrew@odysseyedu.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Acronis has additional modules to cover Cyber Protection providing a resilient Backup & DR with AI-based anti-malware, Antivirus, and Device Management.; ; Customers can pay for what they need by adding modules only when required.
• Cloud deployment model: Public cloud
• Service constraints: No Constraints
• System requirements:
  • Microsoft Edge 25 or late
  • Mozilla Firefox 23 or later
  • Opera 16 or later
  • Google Chrome 29 or later
  • Safari 8 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sev0: <1 hour; SevA: <4 hours (Critical / Business-down issue); SevB <4 hours (High Level Issue / Time-Sensitive); SevC: <8 hours (Moderate Issue); SevD: <24 hours (Minor Issue / Question)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Odyssey provide onsite assistance for support resolution which is charged at a daily rate. Engineers can be scheduled or emergency (incl on weekends or evenings) where an additional charge may be incurred.; ; Alongside this offering we also offer customer care, running regular catch up meetings with our Acronis customers covering areas such as: product functionality questions, questions covered in Acronis software User’s Guide, roadmaps, latest features and getting them working. ; ; Odyssey customers benefit from a Technical Account manager at no additional charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At point of demonstration customers will be offered a free trial of Acronis. During this session our technical account manager will run through knowledge transfer to ensure the customer gets the most out of their trial period. ; ; When going-live customers are supplied with user guides, online video tutorials and ongoing check-in's from a technical account manager. ; ; Onsite training is available but at a charge.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be downloaded via the Console at end of the service; ; Data can also be uploaded to hardware (NAS, USB Drive) and shipped to the customer at an additional cost; ; Personal data and accounts will be deleted at end of term
• End-of-contract process: Downloading data is included in the cost; Physical shipping (upload to hardware) is optional

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Designed to work on both Mobile and Browser
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service Interface is provided through a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Voice command, enlarge text, text to verbal, and different colour schemes - through user browser.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Set up of Alerts, Tasks, Account Management, Agent-Related Information / Details, Resource and Policy Management.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Regular checks are undertaken to ensure that capacity is in place to avoid spikes of demand. Additionally, Odyssey have a partnership with Acronis to allow for customers to increase their service offering and simply be billed on usage. ; With certain customer we provide user or device pricing whereby capacity and usage will have no affect on pricing or demand placed on the solution.

Analytics

• Service usage metrics: Yes
• Metrics types: Storage capacity, number of devices, type of devices, number of advanced licenses.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Download from the console (Free) or Physical Data Shipping (optional extra)
• Data export formats: Other
• Other data export formats: TIBX
• Data import formats: Other
• Other data import formats: API Link to M365 - Initial Seed

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Target value is 99.9% uptime for the service. No defined recompense structure.
• Approach to resilience: Acronis utilise 50 data centres across the globe, in Acronis Cloud DC, Google Cloud and Microsoft Azure to provide a completely robust and resilient datacentre solution. All datacentres leverage HVAC, network and UPS systems.; ; Providing High-data availability with Need plus Two (N+2) for greater redundancy; so a hardware-layer failure will not affect operational integrity. Alongside this Acronis Cyber Infrastructure with Acronis CloudRAID technology ensures customer data is completely secure. ; ; All Physical locations are guarded 24/7 by security teams, with video surveillance with biometric and key card access. Datacentres also benefit from diesel generators providing up to 48 hours of up-time in the event of a power cut. ; ; Find out more here: https://www.acronis.com/en-gb/data-centers/
• Outage reporting: Email Alerts currently provide up to date information on downtime. There is a Public dashboard in development.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Login Control (IP Address lockdown for Console); Encryption password (for accessing data)
• Access restrictions in management interfaces and support channels: Multi-Factor Authentication; Login Control (IP Address lockdown for Console); Encryption password (for accessing data); ; Limiting Support company from accessing customer console via "Support access" in settings - If support is needed, you can open this setting, or run a screen share session
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Role-based Access

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 03/10/2018
• What the ISO/IEC 27001 doesn’t cover: Full Certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 05/06/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The CSTAR qualification covers the entirety of the service we are offering through G-Cloud.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • ISO 50001
  • ISO 9001
  • Uptime Institute Data Center Tier 3
  • AICPA SOC 1 and 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Acronis; ANSSI; HIPPA; ISO9001; ; Datacentre; ISO 9001; ISO 14001; ISO 20000; ISO 27001; ISO 50001; Tier-3; SOC-2
• Information security policies and processes: Information security is not just a steady set of strategies for managing processes, tools, and policies. Rather, information security is an; ongoing process. That’s why Acronis maintains a comprehensive information security and compliance program that includes administrative, physical, and technical controls based on ongoing risk assessment. Acronis information security policies and processes; are based on broadly accepted international security standards such as ISO 27001 and the National Institute of Standards and Technology (NIST), and take into account the requirements of related local regulation frameworks such as Europe’s General Data Protection Regulation (GDPR) and the United States’ Health Insurance Portability and; Accountability Act (HIPAA).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Secure Software Development Life Cycle (SDLC) sets strict requirements for any change in the source code, governing the initial idea to the resulting binary to the deployment instructions. The SDLC includes security-driven design and architecture phases of the software development, with a predefined set of application security requirements. The design and architecture are thoroughly documented and reviewed by numerous software engineers and security personnel before it is authorised for implementation. During development, any modifications to the source code are reviewed by an expert in the area and two engineers from two different development centres
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Acronis do daily vulnerability scans, have a bug bounty program and perform periodical 3rd party penetration tests. 9.0 - 10.0 CVSS - 7 days hot-fix and W/A are required.; 7.0 - 8.9 CVSS - 30 days hot-fix or nearest update, if update is within 3-4 weeks.; 4.0 - 6.9 CVSS - 90 days next minor version or update.; 0.1 - 3.9 CVSS - 180 days next major version or update.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24/7 monitoring, SecOps, IPS/IPS, Logs. Incident management process based on 7 stages:; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; 6. Lessons learned; 7. Notification
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Acronis’ Network Operations Center (NOC) takes the lead on incident identification and response, identifies the root cause of a problem, and contacts the appropriate internal incident response team to triage the technology incident.; ; The incident response team is comprised of a carefully selected group that may include representatives from our Information Security and Compliance Department, Data Centre Operations, Architecture, and Product Development teams, as well as our Public Relations and Communications teams.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; Acronis recognises the importance of protecting the environment and is committed to tackling climate change. As part of their ESG Report focussed on long-term sustainability they highlighted several areas of importance: ; - Datacentres - selection criteria has been drafted to include certification and energy efficiency practices. Additionally, Power Usage Effectiveness (PUE) is being implemented to assess the efficiency of datacentres to help become climate neutral. ; - Suppliers - Acronis have assessed it's top 50 suppliers with questionnaires querying ESG initiatives and goals. Within that list of suppliers no risks were detected and they continue to work on a constant basis to improve this. ; - Sustainable Merchandise - utilising Eco-friendly materials and avoiding the use of plastics to prevent 21,000kg of plastic waste. ; - Renewable Energy - subsidising installation of solar panels at partner offices to reduce climate change impact.

  Covid-19 recovery

  Covid-19 recovery; Acronis are committed to doing its part in relation to post COVID-19 pandemic recovery efforts. Acronis has continued to invest in its people, its products and its services to improve the post COVID-19 outlook for our employees, customers, and the wider community. ; We are committed to ensuring safe working environments for all our staff to help prevent the spread of COVID-19. Furthermore, we continue to follow government guidance and have support mechanisms in place should our staff wish to use them.

  Tackling economic inequality

  Tackling economic inequality; The Foundation program launched five years ago as an initiative to engage in community development projects together with partners. Acronis has built five schools in underserved communities and has conducted multiple IT skills programs, reaching over 13,000 people globally.

  Equal opportunity

  Equal opportunity; A diverse and inclusive workforce leads to better outcomes for employees and customers. Acronis introduced a Women in Tech mentorship program for 50 employees and introduced regional #CyberWomen chapters covering 10 countries and reaching more than 450 participants through global webinars for networking and career development.

  Wellbeing

  Wellbeing; Acronis believes its employees are its most valuable asset and is committed to their wellness and safety. To encourage a healthy lifestyle and work-life balance, Acronis introduced new benefits including an additional no-work day and access to the Employee Assistance Program (EAP). This global resource is available in 27 languages to employees and eligible family members to support with the stresses brought on by pandemic isolation and current world events. The company also includes physical activities to support well-being at global summits such as the Cyber Dragon Cup - a soccer game between regional sales teams.

Pricing

• Price: £0.04 to £0.96 a gigabyte a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full product, 14-30 day trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Andrew@odysseyedu.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.