TITUS LEARNING LTD.

Totara Learn learning management system and LXP

Totara Learn enhances organisational e‑learning through adaptive course management, programs and certifications, and tailored learning plans. It provides a robust and intuitive learning platform that supports the design and delivery of organisational training and compliance needs, while also offering powerful LXP capabilities such as content curation and flexible, learner‑driven discovery.

Features

• Create learning programs to structure your courses and certifications
• Learning plans to guide learners through personal development goals
• Responsive and bespoke themes aligned to your organisations branding
• Blended learning capabilities through face-to-face and virtual classroom training
• Access learning on the go with the Totara Mobile app
• Gamification mechanics
• Assessment including grading, scoring and assignments
• Extended enterprise support with multitenancy
• Compliance management with organisational hierarchies and custom reporting
• Segmentation through account and audience management

Benefits

• Create personalised learning experiences for your team
• Adaptive learning through customisation
• Empower learning, training and development in your organisation
• 24/7/365 critical incident monitoring
• ISO27001, IS09001 and Cyber Essentials Plus accredited
• Custom report builder to understand user engagement and progress
• Foster and promote remote collaboration through group activities
• Access offline content through the Totara Mobile app
• Collaborative learning with shared workspaces and user-generated content
• Streamline events with automated workflows for scheduling, cancellations and notifications

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tituslearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

232319203073019

Contact

Matt Clough
01133 200 346
sales@tituslearning.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Totara Learn and e-learning content within the platform will work with various hardware platforms, but the following is an example of a minimum specification that would be expected to deliver a rich, interactive user experience:; ; Client-side JavaScript enabled; ; As e-learning is usually delivered online we would recommend the following bandwidths for internet access:; ; Minimum bandwidth: 256 kbps; If using video: 512 kbps.; ; Planned maintenance will be scheduled with customers at a convenient time/date to prevent disruption of service.
• System requirements:
  • Internet access
  • Current web/mobile browser

User support

• Email or online ticketing support: Yes
• Support response times: For our standard service-level agreement (SLA), incidents are categorised into three levels:; ; Incident severity 1 (High); E.g. total loss of service ; ; Response time: 30 minutes; Resolution time: 3 hours; ; Support for severity 1 incidents is available 24/7/365.; ; Incident severity 2 (Medium); E.g. non-critical adverse impact/loss of key functionality; ; Response time: 4 hours; Resolution time: 2 business days; ; Incident severity 3 (Low); E.g. minor impact with workarounds available; ; Response time: 1 working day; Resolution time: 4 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard and enhanced support SLAs are available. Details are provided in our product Service Definitions.; ; Support costs are included as standard in all our offerings.; ; Each client has a nominated Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution is designed to offer an intuitive interface with minimal onboarding time, allow self service for basic user tasks such as password resets, and provide contextual links to help topics including FAQs or forums.; ; The training programme is bespoke, usually consisting of a blend of face-to-face sessions and online training delivered via Totara, available to all users but tailored to their specific role. The online programme is multi-faceted, including activities, training resources, webinars and instructional video.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Titus will extract and securely transfer to the customer a full backup of the Totara database and any associated user data in a format which allows them to transfer the platform to a new supplier or deploy and manage it in house.
• End-of-contract process: Full handover of data as described above is included, as well as decommissioning hosting infrastructure. Should any further services be required after the end of the contract they would be chargeable as per our rate card.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Unlike browser support, which is tied to specific vendors, mobile device support focuses on how Totara Learn performs across mobile platforms in general.; ; Totara Learn includes a range of mobile‑specific features, and the product is designed to work effectively on both desktop and mobile devices. Core elements such as navigation, expandable sections and user actions function smoothly with traditional and touch‑based controls. Responsive themes are also available, automatically adjusting layouts for smaller screens to ensure an optimal user experience.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Totara offers a flexible and extensible integration ecosystem that supports a wide range of connection methods beyond traditional plugins. Integration capability is shaped by two main factors:; ; 1. Totara’s API offerings: Including its external GraphQL API, REST endpoints and webhook functionality, which together provide structured access to Totara data and allow external systems to receive real‑time event notifications. ; 2. Workato’s integration platform: Provides pre‑built connectors to many third‑party applications, as well as tools for creating custom connectors where no existing integration is available.; ; Totara’s external GraphQL API enables organisations to query and update data efficiently, while webhooks allow external systems to react to events such as enrolments, completions or user updates. These capabilities can be used to support both Workato‑based integrations and native, direct integrations with other systems.; ; Workato offers thousands of pre‑built app connectors, and where a connector does not already exist, its low‑code tools make it straightforward to build one tailored to specific requirements.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customise their site's appearance to reflect the needs of their organisation by editing the theme, adding blocks, and customising the front page. When users log in to your site they will see either a dashboard or the front page, depending on the setup of your site. The front page is the default landing page for all users logged into your site, whereas dashboards can be tailored and restricted to only a particular audience. In addition to the different sections of your site, you can customise features such as the navigation bar and site administration menu, making it easier for your users to find what's important to them.; ; When your requirements go beyond Totara's standard features, our team can take Totara to the next level with bespoke enhancements tailored to your organisation. Our expert solution architects work with you to define requirements, design the approach, and produce a clear statement of work. Once approved, we get to work delivering custom functionality that fits your platform, your users, and your goals.

Scaling

• Independence of resources: Titus uses AWS Elastic File Service, which automatically scales horizontally by adding unlimited storage in 10GB increments as required and vertically by scaling or bursting the network throughput as the amount of data to be transferred increases. Amazon EC2 uses Xen virtualisation for all server instances.

Analytics

• Service usage metrics: Yes
• Metrics types: Totara’s analytics functionality provides configurable dashboards and reports that allow organisations to track learner engagement, course completion, compliance status, and performance data across the platform. Using built-in reporting tools, administrators can pull detailed insights on users, teams, courses, programs, and competencies, helping inform decision-making and demonstrate impact. Access to analytics and reporting is controlled through role-based permissions, meaning only users with the appropriate system or site-level roles (such as administrators, managers, or custom reporting roles) can create, view, or export reports, ensuring data security and governance are maintained.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Totara Learning

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: You can create and manage different export types to decide which contain a list of data items that will be exported when a user requests an export of their own data, and an export task is run to produce a file containing this data.; ; Users will only be able to export their own data and not that of others. When creating an export type, the export type must be configured to make the type available for use.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Guaranteed availability: 99.9% annually with 99.99% also available at additional cost.; ; We do not provide service credits where availability is less than this, but clients are entitled to terminate due to breach of contract in that event.
• Approach to resilience: The AWS architecture is designed to be disaster resistant by using a Multi-Availability Zone (AZ) setup, so that in the event of a disaster in one AZ, the system would still function.; ; Database read replicas will be implemented to provide backup copies of the database in the event of the master failing, and AWS Snapshot Manager will be used to take snapshots of the web server and database automatically and to retain a certain number of agreed snapshots e.g. last 7 days. The backups facilitate disaster recovery in the unlikely event that all servers are compromised by recovering from server and database snapshots.
• Outage reporting: AWS Cloudwatch logging is implemented to provide a monitoring dashboard and raise alerts based on specified metrics and thresholds allowing action to be taken before services are affected.; ; Different notification methods can be implemented including API, email or SMS alerts as well as dashboard displays, which ensure immediate attention by the Titus helpdesk/support team by which appropriate remedial action will be taken.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Employees are given access to client Totara sites and client server infrastructure on an as-needed basis by their line manager. Access is granted using a password management tool.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have the following policies in place relating to security and data protection:; ; Acceptable Use Policy, Access Management Policy, Asset Management Policy, Business Continuity Policy, Cryptographic Controls Policy, Incident Management Policy, Information Security Policy, Password Policy, Physical Security Policy, Record and Retention Policy; ; Titus has a named Director who acts as the chief security officer, and oversees our working relationships with Totara, Amazon Web Services, our suppliers and partners as well as our internal processes. We take information security seriously, and incorporate it into company policies and procedures which are regularly audited in line with ISO 27001 standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Hardware and software versions are tracked in our server information database and regularly checked to ensure that supported versions are in use. Information is collected on the system to be changed, such as security components and network architecture, to gain a full picture of the current system. Threats that may result from the change are assessed for likelihood and impact, giving a visualisation of the severity of the threat. We create a change plan and communicate this to involved parties along with required actions such as server reboots. Post change, we analyse the process to identify areas for future improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed on a number of criteria - the age of the vulnerability, importance of the target system, skills required to exploit the vulnerability, and potential damage caused by exploitation.; ; Patches are prioritised by severity - a patch deemed critical will be deployed without delay. Otherwise, patches are deployed to our servers on a monthly basis, with end-users informed in cases where downtime is required.; ; Our Network Vulnerability Tests come from the Greenbone Security Feed, and are used in vulnerability scanning to determine server vulnerability. We also examine software release notes and security vulnerability reports for potential vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through monitoring services (EG: Cloudwatch, New Relic, SIEM software) and investigated by our tech team.; ; Potential compromises are assessed for impact and likelihood and prioritised accordingly. They are then assigned to our technical operations team for investigation and remediation.; ; We aim to respond to such incidents within an hour and resolve the incident within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Common events (e.g. loss of connection to server, disk space shortage) have pre-defined processes the tech team follows to resolve them.; ; There are a number of channels for users to report incidents, including email, web portal and telephone.; ; Incidents are reported on in daily team briefings, retrospectively to end-users in root-cause analysis reports, and users are proactively warned of future downtime or security issues through email notifications.; ; Depending on the severity of the incident, it will be resolved within a set period of time, with automated monitoring systems alerting staff to incidents that are approaching their resolution target.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a demonstration portal is available upon request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: Saturday 22 November 2025
• What the ISO/IEC 27001 doesn’t cover: A7.6 Working in Secure Areas is not covered, as there are no relevant secure areas.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification
• ISO 9001 accreditation date: Saturday 22 November 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 58eaba88-4ade-4cca-a562-95e0bd1433be
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 224d5aa1-6878-4320-bebd-9c87d1b10a5c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tituslearning.com. Tell them what format you need. It will help if you say what assistive technology you use.