Learning Pool Ltd

Learning Pool Professional Learning Experience Platform (LXP) - Public Sector Edition

Our learning platform empowers public sector organisations to deliver personalised learning, development, performance support and maintain compliance within a modern user experience. Use automation and integrations to increase engagement and compliance and reduce administration. Blend self-guided and mandatory learning, within the flow of work, promoting a culture of continuous learning.

Features

• Self-guided, personalised learning and CPD for development and performance support
• Mandatory compliance training delivered through push learning
• Personalised recommendations tailored to individual learner needs
• Social and gamified multi-level courses, micro-learning, and user-generated content
• Integrated content authoring for seamless course creation
• Comprehensive xAPI-compliant analytics for learning insights
• AI-driven insights with social intelligence dashboard and enterprise LRS
• Nudge learning, campaigns, and personalised learning pathways
• AI-powered skills tagging for content ready for filtering and reporting
• Mobile app for on-the-go learning and performance support

Benefits

• Reduce friction for learners needing support within flow of work
• Maximise the value of existing learning content and democratise access
• Provide a unified ‘front-door’ to disparate learning ecosystems
• Uncover performance insights from learning activity and social analysis
• Correlate learning and performance outcomes to drive change
• Meet the expectations of modern users with a consumer-grade experience
• Deliver personalised learning based on user interests and capabilities
• Increase engagement through gamification and automated, personalised communications campaigns
• Measure, analyse and share ROI and impact through AI-driven insights
• Increase managers’ visibility and engagement with learner progress and compliance

£10,470 to £148,676 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@learningpool.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

232384720433655

Contact

Lyndsay Dare
0207 101 9383
tenders@learningpool.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The LXP has been designed to allow for zero downtime upgrades to avoid interruption to service. Upgrades that require a maintenance window are rare but where required customers will be provided with prior notice and Learning Pool will take all reasonable steps to reduce any impact to service.
• System requirements:
  • Entirely SaaS based, requires a working supported browser
  • Evergreen Browsers, latest versions MSEdge, Chrome, Safari,Firefox, iOS, Android
  • Client-side Javascript enabled for admin pages
  • Windows 10 or later for PC users
  • MacOS X 10.5 or later, modern Linux variants
  • Provides HTML5 output
  • Cookies used only for session information storage

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Cases are subject to established service levels: ; Level 1: Response within 30 minutes, ; Level 2: Response within 1 hour, ; Level 3: Response within 6 hours, ; Level 4: Response within 1 working day. ; ; Our helpdesk is open 24/7, 363 days a year.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Cases are subject to established service levels:; Level 1: Response within 30 minutes, resolution 4 hours ; Level 2: Response within 1 hour, resolution 1 working day ; Level 3: Response within 6 hours, resolution 5 working days ; Level 4: Response within 1 working day, resolution next release. ; ; Our helpdesk is open 24/7 363 days a year. All support costs are included in the cost of our subscriptions. No limits are applied to support requests.; Customers receive a service that is led by their Customer Account Manager who are responsible for guiding customers to get the most from their Learning Pool Service. In addition, customers benefit from the support of our helpdesk team who are responsible for handling day to day technical cases.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We’ll aim to get your service ready to launch within weeks. During the setup of your learning platform, we will provide a blank user template to be populated with your users and your organisational structure. We can then perform a bulk upload of your users and each user will be auto generated a username and password.; When you are ready to launch, a welcome mail can then be sent to all users informing them of their login details. Users should also be prompted to change their password upon first login.; Your Implementation Specialist will work with you to plan the right training pathway for you. Utilising our online Academy (which is available to administrators and end users) and backed up by Product Coaches if required as well as our Support desk which is available 24/7, this is tailored to each customer's training needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In the event of termination, for any reason, we undertake to provide a full backup of your environment (including content) at no cost so that you can continue to achieve the business outcomes you need. We will also undertake to complete a documented handover of your service if that is required as part of any termination scenario.
• End-of-contract process: We will work with your organisation to provide a smooth transition, and there is no additional cost applied for this exit service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies. There is no variation in service or platform functionality between devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Our learning platform offers three primary user interfaces:; 1) The learner dashboard, accessible through a supported web browser on any device.; 2) A chatbot, available via messenger platforms like Microsoft Teams and Slack.; 3) The mobile app, downloadable for Android and iOS devices from their respective app stores.; These interfaces provide learners with multiple ways to access and engage with learning content, ensuring a seamless and flexible learning experience across various devices and platforms. The browser-based dashboard, chatbot integration, and mobile app collectively cater to the diverse needs and preferences of modern learners.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Assistive technology testing is undertaken by a specialist third-party (Digital Accessibility Centre) who test using Jaws 18 and 2019, NVDA, Dragon Voice Activation v15, Screen Magnification, Reflow, Text Spacing, System inverted colours, and VoiceOver amongst others
• API: Yes
• What users can and can't do using the API: Once an organisation has been created, API credentials are available within the administration portal. These can be used with all publicly documented API endpoints and requests as per https://apidocs.streamlxp.com/ ; The learning platform also has extensive additional advanced API endpoints and requests which can be made available on request through a consultation process with our Solutions Engineering team. Our Data Connector can be used to send data in bulk ready for use in your BI tool or the rest of your ecosystem.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our learning platform provides a range of customisation options to ensure the platform aligns with an organisation's branding, structure, and specific requirements. Administrators can easily customise the platform's look and feel, including the colour palette, imagery, and logos, to create a consistent and recognisable user experience.; The entire platform's language can be adapted to suit the organisation's needs, and custom profile fields can be added to capture relevant user information. End users can be prompted to update their user profile fields if required by the organisation, ensuring that the necessary data is collected and maintained. Dynamic rule criteria for user groups allow admins to segment users based on specific attributes, enabling targeted content delivery and personalised learning experiences.; Hierarchical structures can be implemented to reflect the organisation's unique structure, making it easier to manage and assign learning content. ; All customisation is performed through the intuitive admin portal, empowering your organisation administrators to tailor the platform to their specific requirements without the need for extensive technical knowledge or support.

Scaling

• Independence of resources: Our learning platform is built on a highly scalable architecture designed to meet the demands of our clients. We employ internal controls to monitor server load and usage, and additional capacity is added automatically as needed to minimise the risk of ‘noisy neighbours’. Each customer can be provided with their own dedicated instance within our infrastructure if required, ensuring that the demands of other clients have minimal to no impact on the performance and smooth operation of your service. This approach guarantees that your users can access the platform without being affected by the resource consumption of other users.

Analytics

• Service usage metrics: Yes
• Metrics types: System logging within the learning platform gives administrators the ability to see which pages a learner has accessed, the time and date they accessed, the IP address they came from, and their actions (view, add, update, delete). These logs are stored in a Learning Record Store (LRS) which is xAPI compliant and can be extended to capture data from other sources. Metrics on user activity, completion of learning at a high level as well as in detail down to assessment results can be surfaced in the Learning Pool analytics platform.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported from Stream as reports in Excel, CSV and PDF format.; End of contract data exports include ZIP files.
• Data export formats:
  • CSV
  • Other
• Other data export formats: API (JSON)
• Data import formats:
  • CSV
  • Other
• Other data import formats: API (JSON)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Learning Pool guarantees that the Service will be available to the Client for not less than 99.5% of the time. Uptime for the last 12 months has been over 99.99%.
• Approach to resilience: Our Cloud hosting architecture is designed with scale and availability in mind. Our service is deployed across multiple data centres, and we have auto-failover technology in place. This allows for resilience from individual component failures, even if a full data centre goes offline.
• Outage reporting: We report outages through our support desk and customer portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Learning Pool operates with the privilege of least access, and as such access to all our systems is restricted based on what is required for specific roles. This is routinely audited as part of our ISO 27001 accreditation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 03/07/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO27001
  • SOC2 Type2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are committed to meeting the requirements of information security good practice, and seeking ways in which we can improve our security to mitigate new risks. To this end, we maintain an Information Security Management System (ISMS) which has been assessed and certified as meeting the requirements of ISO/IEC 27001:2013; The objectives of our Information Security Management System are based on a continual formal risk assessment process. Having identified and assessed risks to ourselves, and our customers, we select and resource specific information security controls. These are summarised in our current Statement of Applicability.; Everyone within Learning Pool has an important role to play in maintaining security of information, each with their own specific tasks, and responsibilities. We support staff efforts to secure information through continual staff training and awareness activities. Our ISMS is subject to annual review to ensure that at a strategic level we address the evolving information security threats and objectives needed for the organisation to be successful.; The ISMS scope covers the provision and protection of hosted learning management platforms, content and tools, customer and company and associated infrastructure. The management and monitoring of hosted service providers and the development of software solutions and mobile applications.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We implement a mature and robust change management process that aligns with ISO 27001 and SOC 2 standards, Our Change management process is reviewed by external auditors for both ISO and SOC 2.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our approach is built upon the principles outlined in ISO standards and SOC2 compliance, ensuring the effective identification, assessment, prioritization, and remediation of security vulnerabilities across our systems and infrastructure.; We work with an independent 3rd party to conduct annual vulnerability/penetration testing, focusing on OWASP guidelines and using a combination of manual and automated tools. Critical and high-risk vulnerabilities are remedied with top priority with medium and low risk vulnerabilities being added to the development roadmaps to resolve in upcoming releases. We run our own internal scans using automatic scanning tools, scanning daily and on deployment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our protective monitoring approach is designed to proactively detect and respond to potential security threats in accordance with ISO standards and SOC2 requirements. We employ a comprehensive set of monitoring tools and techniques to continuously monitor our systems, networks, and data for any suspicious activities or anomalies.; We have established predefined thresholds and alerting mechanisms to promptly notify our security team of any deviations from normal operations. Our team is trained to quickly assess alerts, investigate potential security incidents, and take appropriate action to mitigate risks and prevent further harm.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management approach aligns with ISO standards, ensuring prompt identification, assessment, and resolution of any security incidents. We follow established procedures outlined in ISO to effectively manage incidents, minimize their impact, and prevent future occurrences. Our team is trained to swiftly respond to incidents, implement necessary controls, and conduct thorough post-incident reviews to continuously improve our incident management processes. Additionally, our adherence to ISO standards is complemented by our SOC2 compliance, providing further assurance of the effectiveness and reliability of our incident management practices.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Learning Pool, we are committed to doing the right thing, focusing on the communities we live and work in and developing a strong focus on environmental initiatives to reduce our and our customer's carbon footprint. Our EcoPool policy is in line with the fantastic work of our CSR team and mitigating our impact on the environment is built into our CSR goals. It’s intentionally ambitious and ensures we act as a responsible business and our goal of becoming a carbon-negative company in the next 3 years. We’re proud to be part of B Corp™- a growing movement of businesses that are prioritizing social and environmental responsibility alongside profitability. This is an important step in our journey to create a more sustainable and just world. At our core, we believe in doing well by doing good, and this certification demonstrates our commitment to using our business as a tool for positive social and environmental impact. As an online business, we already empower our customers to help create a more sustainable world by using our technology. We also take a proactive approach as a responsible business and know we have a responsibility to the environment beyond a legal or regulatory requirement.; We commit to reducing our environmental impact and improving our environmental performance as an integral part of our business strategy, with focus on energy and resource usage, reduction in travel, and team communications and education. We encourage customers, suppliers, and other stakeholders to do the same.; In addition, we developed Net-Zero Off the shelf Collection that can be used as a blended or full e-learning program to empower employees inside and outside of the workplace.; We were also acknowledged for our efforts to find greener ways to work with the Environmental Best Practice Award at the Green Apple Awards 2021.

  Covid-19 recovery

  At Learning Pool, we’ve focused on the potential impact the spread of the virus could have on our team, their families and our global client base, as well as doing everything we could to support both mental health and wellness and best in class operational service for both our staff and the clients we serve. One of our core values is ‘doing the right thing’ and with that in mind, we introduced measures to help keep our colleagues and customers safe.; We moved to work from home where possible and introduced conditions for those who attended the office such as social distancing. We did not reduce the team or have anyone on furlough, we actually continued to grow the team significantly. We continued to provide customer service with support, flexibility and open communication across the business. A buddy system and mental health first aid training were introduced for people to ensure that the risk of isolation and loneliness was minimized as much as possible. Regular surveys help us to understand how the team are doing and we supported with professional help in the form of counseling, financial guidance etc.; The team were also encouraged to use their paid volunteering time to assist the community and given paid time off to attend for vaccinations and boosters.; To help our customers support their staff, we also launched the Coronavirus Course Essentials content collection consisting of the following modules: Coronavirus, Remote Working, Remote Working for Managers, Display Screen Equipment, Healthy Lifestyles, Conference Call Etiquette, Email Stress, and Mental Health Awareness.

  Tackling economic inequality

  The Good Work Plan framework is well embedded within the business. All team members have clear written statements of terms and conditions with clear employment status, hours of work and time off provisions which are more favorable than statutory requirements.; Employee wellbeing is important to us and we have various resources such as training materials, an Employee Assistance Programme and Mental Health First Aiders to support the team in this area. Our employees have a voice through mechanisms such as our Business Improvement Group, and we are proud that our engagement has been recognised in the form of Platinum Investors in People accreditation.; The purpose of the Learning Pool Equal Pay Policy is to ensure that all employees are paid equally and fairly under the right of all employees to receive just pay, and to ensure that pay and benefits are determined without discrimination through good equal pay practice. We are an accredited Living Wage Foundation company, which recognises our commitment that everyone at Learning Pool earns a wage that meets their everyday needs. ; Learning Pool is committed to the principle of equal pay for all our employees. Learning Pool aims to ensure there is no sex bias, or other discriminatory bias, in its pay systems due to sex, pregnancy, maternity, ethnic origin, age, marital status, disability, fixed-term status or part-time hours of work.; Through the growth of the business, we have been able to provide quality jobs and promotional opportunities. We support apprenticeships within the business, provide work placement opportunities for students who are both post primary and studying at degree education, and provide careers guidance (e.g. mock interviews, CV support, careers talks).

  Equal opportunity

  Learning Pool is committed to a policy of treating all employees and job applicants equally at all times. No employee, or potential employee, shall be treated less favourably on the grounds of race, colour, religion, nationality, ethnic origin, sex, pregnancy, maternity, marital status, age, part-time working, fixed-time working, disability, sexual orientation or gender reassignment nor be disadvantaged by the imposition of qualifications or requirements which cannot reasonably be justified as necessary on operational or business grounds. We recruit, train, develop and promote on the basis of merit, ability, and job requirements.; Our Equal Opportunities Policy is published within our handbook and this is supported by Unconscious Bias training for all team members as part of our induction. All those who are involved in recruitment and selection receive in-depth training in fair employment principles and processes which is focused on accessible, merit-based, objective hiring practices. We have a flexible approach to work that supports the inclusion of disadvantaged groups, such as people with disabilities. We are accredited by Diversity Mark NI, an award given following an assessment process, which ensures a required standard of commitment to advancing Diversity and Inclusion. We have been acknowledged by Great Places to Work as one of the best employers for Women in the UK.; Learning Pool wholeheartedly acknowledges that Modern Slavery in all forms is a serious violation of human rights. We expect all employees to recognise the importance of this issue and utilise our Openness and Whistle-Blowing policies to address any concerns that they have including with our suppliers, customers, and all those who are directly linked to our business. Our commitment is demonstrated by the fact that we have made our Modern Slavery e-learning module free to all, to encourage wider awareness of the subject. https://learningpool.com/downloads/modern-slavery-and-human-trafficking-free-module/

  Wellbeing

  Employee wellbeing is incredibly important to Learning Pool. As a CSR “World Leader” (International CSR Excellence Awards), achieving both Gold and Silver Awards for Family Commitment and Leadership we were commended by judges for our efforts to help colleagues, customers and friends with mental health and wellbeing support throughout the pandemic. The judges said: “Over the last few years, Learning Pool has embedded an ambitious employee engagement, support and CSR strategy. It has worked with mental health and wellbeing charities to spread mental health and mindfulness support.” They continued: “Raising awareness of important issues is a high priority and so, Learning Pool has made some of its topical learning modules available on its website for free, forever.”; As a result of its success at the 2021 International CSR Excellence Awards, Learning Pool will have its winning paper published in The Global Guide to CSR Excellence, the leading international work of reference on corporate social responsibility best practice.; All of the Learning Pool team have access to support through our Employee Assistance Programme, which includes access to counseling services, Mental Health First Aiders and our “Your Wellbeing” learning content. In addition to the learning content covering topics such as stress and resilience, we have regular mental health awareness sessions delivered by mental health practitioners, gym membership, yoga classes, flexible working, enhanced holidays/maternity/paternity/adoption/bereavement leave.; Learning Pool was listed as one of the best workplaces for Wellbeing in the UK by Great Places to Work in 2023.

Pricing

• Price: £10,470 to £148,676 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@learningpool.com. Tell them what format you need. It will help if you say what assistive technology you use.