INTELIBLISS

ServiceNow Design & Consulting

Intelibliss, a Premier ServiceNow Partner, offers expert advisory and consulting services to help organizations achieve strategic goals. With a seasoned team of consultants and architects possessing technical ServiceNow expertise, we provide invaluable insights and guidance across all aspects of the platform to optimize your business processes effectively.

Features

• Service Management Architecture and Design for ServiceNow Platform
• ServiceNow Certified Consultants & Experts
• ServiceNow expert assessment and best practices
• Common Service Data Model based CMDB integration design and implementation
• Expertise in all areas of ServiceNow platform
• Extend the internal capacity of Company with suitably skilled resource
• ServiceNow health check included during transition to our support service
• Support for understanding future releases, plan for patches and upgrades
• SIAM target operating model design and implementation
• Proven organisational change transformation techniques

Benefits

• Thought Leadership and consultancy based approach with real-world experience
• Expertise in all areas of ServiceNow platform
• Proven tools and methodologies with ready-made materials and repeatable processes
• Designed and created with best-practice, governance and quality in mind
• Ability to ramp-up support resource at times of high demand
• Adapt to changing requirements
• Advocate Out-of-the-box features and less customisation for easier upgrades

£300 to £1,250 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@intelibliss.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

232408742655815

Contact

Hardik Benani
+447556492015
support@intelibliss.com

Planning

• Planning service: Yes
• How the planning service works: Intelibliss planning phases follows the ServiceNow's deployment methodology ServiceNow Adaptive Implementation Framework (SAIF) and ServiceNow Implementation Methodology (SIM).; ; The planning and analysis phases make up the requirements phase. We look at the expected tasks, degree of work, and resources required to complete the project during planning. ; ; We identify the user stories that will be required to complete the solution. We define the project goals in terms of the system's functions and operations during analysis. ; ; We analyse current capabilities and highlight the benefits and disadvantages if a system is already in place. This forms the basis of the requirements documentation.; ; Our methodology will also give you with customised strategies for prioritising business planning, as well as measures to enhance performance and enable enterprise productivity.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ServiceNow
  • Office 365

Training

• Training service provided: Yes
• How the training service works: Customers may choose from a variety of training options as part of their ServiceNow implementation with Intelibliss.; ; We fully support the requirement to share knowledge and cross train with your in-house ServiceNow capability.
• Training is tied to specific services: Yes
• Services the training service works with: ServiceNow

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our implementation services covers the migration from your existing toolsets that manage the below functions within your business: - IT Service Management (e.g. BMC Remedy, Cherwell, Hornbill, HP Landesk etc). - IT Operations Management - IT Business Management - Human Resources - CSM - SecOps.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ServiceNow

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experts Unit Test any configuration changes made to the core ServiceNow Product in order to meet a customer's specific requirements as part of our standard delivery strategy. This testing is carried out in accordance with the Acceptance Criteria set forth in agile Stories. In addition, we provide a structured method to meet the testing needs of customers. Process testing to ensure tested functionality meets process requirements, System Integration Testing to construct an end-to-end solution, and support for the Customer's own UAT testing cycles are all examples of this. We advise using an Intelibliss supported customer-led UAT strategy.; As an outcome, the customer's comprehension and familiarity with the solution is accelerated, increasing ServiceNow's mean time to value. However, if necessary, we have extensive expertise and understanding of how to conduct these tasks.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Intelibliss provides a dedicated managed support services.; ; We take full responsibility for the day-to-day management of ServiceNow, covering upgrades, performance improvements, defect fixes, knowledge transfer and much more.

Service scope

• Service constraints: We don't have any limitations in terms of our ability to deliver ServiceNow implementations and support; however, we would discuss these activities with a customer as part of any exploration process to make sure that there are no misinterpretation, presumptions, or grey areas during the project lifecycle.; Services can be delivered in any Geo-Location, either remotely or preferably on the Customers site.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Up to 24/7 depending on support agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: All support solutions are priced on a tailored basis due to the highly individual nature of ServiceNow Services.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO 27001
• ISO/IEC 27001 accreditation date: 1/1/2019
• What the ISO/IEC 27001 doesn’t cover: The actual datacenter environment is the only exception to the scope, as it is covered by the datacenter providers' own ISO certifications.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: These attestations can be shared under NDA
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: ServiceNow has produced an internal version of the CSA CCM document, as well as the self-assessment, which contains material that can only be disclosed under NDA protection to make the publication more relevant.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18 SOC 1 and SOC 2 Reports
  • BSI Cloud Computing Compliance Controls Catalog (C5) Standard
  • APEC Privacy Recognition for Processors (PRP)
  • FedRAMP High P-ATO For US Government Entities and Providers
  • ASD IRAP assessed for OFFICIAL and PROTECTED Cloud Services
  • UK Cyber Essentials Plus Certification

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Intelibliss is addressing economic inequality in cloud services by democratizing access to advanced IT management tools, empowering organizations of all sizes to leverage efficient cloud solutions and compete on an equal footing.

  Equal opportunity

  Intelibliss promotes equal opportunity in cloud services by providing accessible, scalable, and inclusive solutions, ensuring that businesses of all sizes can harness the power of the cloud to drive innovation and growth on an equitable basis.

Pricing

• Price: £300 to £1,250 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@intelibliss.com. Tell them what format you need. It will help if you say what assistive technology you use.