Data Privacy Advisory Service

Subject Access Requests Support and Redaction

DPAS can provide a flexible and scaleable outsourced Subject Access Requests managed service when you may not require a full time DPM. Our team is hugely experienced have years of experiance dealing with complex Heath and Social Care case loads.

Features

• Dedicated account manager and subject access requests lead
• Access to Subject Access Request templates
• Redaction services for electronic and paper documents
• Redaction policy, agreed with you
• A simple, yet effective on-boarding policy
• External DPO assistance and advice, if required.
• Advice on excemptions
• Legal advice

Benefits

• Public sector experience- Healthcare, Councils, Government
• Ensures you adhere to legal timeframes where possible
• We have a contingency of staff to manage the contract
• Extensive knowledge: UKGDPR, DPA18, PECR, EIR, FOI
• We have a Data Protection Soliciter in our team
• We have experience of a variety of SARs
• We can scale up and scale down each month
• Reduce the risk and vulnerability of your organisation
• Full access to online portal with templates and resources
• Cost effective solution either permanantly or temporarily

£450 to £1,000 an instance a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at melanie.garnett@dataprivacyadvisory.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

232447301977790

Contact

Melanie Garnett
02033013384
melanie.garnett@dataprivacyadvisory.com

Planning

• Planning service: Yes
• How the planning service works: We have a thorough onboarding process with our suppliers which ensures that buyers can plan, implement, and manage the ongoing services purchased. We can provide further details if you contact us on the details provided.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We train organisations to understand key concepts about data privacy and how to safely store, manage & handle their sensitive data
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a thorough assurance and audit process with our suppliers which ensures that buyers are confident with the work that we are doing. We can provide further details if you contact us on the details provided. Specific requirements are agreed for each engagement. You will be provided with an account manager and project manager for the duration of the contract.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No constraints work can be onsite or offsite Nationwide.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are variable depending on the type of service required. For example, support services associated with data breaches are offered 24/7/365. We will tailor the support depending on your individual requirements and will always work with the client to ensure it suits their organisation. ; Other less critical services are typically responded to within one working day.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  DPAS participates in the following activities:; - Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.; - Support people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding.; - Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.; - Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; - Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
• Tackling economic inequality:

  Tackling economic inequality

  DPAS participates in:; - Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.; - Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.; - Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.
• Equal opportunity:

  Equal opportunity

  We have a equal opportunities policy, this can be made available on request. We are commited to ensuring that our business offers everyone an equal opporunity.; ; DPAS can confidently say that we:; - Demonstrate action to increase the representation of disabled people in the contract workforce.; - Support disabled people in developing new skills relevant to the contract, including through training schemes that result in recognised qualifications.; - Influence staff, suppliers, customers and communities through the delivery of the contract to support disabled people.
• Wellbeing:

  Wellbeing

  Staff have regular breaks form thier screen, we offer support to employees when required. Staff are taken on away days and given the opportunity to enhance their wellbeing. All staff have stations set up at home and in the office.; ; DPAS can confidently say that we:; - Demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce.; - Influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.

Pricing

• Price: £450 to £1,000 an instance a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at melanie.garnett@dataprivacyadvisory.com. Tell them what format you need. It will help if you say what assistive technology you use.