SynApps Solutions Limited

Lung Screening In the Cloud

The Veolity Lung Screening Cloud Solution provides efficient and effective reading of chest CT scans in lung cancer diagnostics.
Veolity improves diagnostic quality while being intuitive to use and easily integrated into existing IT infrastructure. Radiologists benefit from automatic features while retaining complete control of their diagnostic process.

Features

• Efficient workflow with background case preparation
• Automatic follow-up comparison
• Automatic nodule segmentation for all nodule types
• Automatic volume measurement of lung nodules
• Fully integrated computer-aided detection (CAD) for solid pulmonary nodules
• Internet enabled connectivity providing secure VPN integrated access with PACS/VNA
• Managed private cloud infrastructure with secure VPN connectivity
• ISO 27001 2013 accredited application support services

Benefits

• Optimized reading workflow for lung cancer screening programs
• Reduces chest CT reading times
• Improves diagnostic quality
• Facilitates temporal nodule comparison/management
• Supports current and integrates future reporting guidelines
• Integrates into clinical network infrastructure, including PACS/VNA

£4.50 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.paton@synapps-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

232511346415138

Contact

James Paton
+44 (0)8702 405143
james.paton@synapps-solutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Support availability 9.00am - 5.30pm. Mondays - Fridays excluding UK Bank Holidays as standard.
• System requirements:
  • Windows 10 or later, Mac, Chromebook or Linux computer
  • Dual Monitors recommended
  • 1920 x 1080 pixels or higher screen resolution
  • Google Chrome, Mozilla Firefox, Safari, Microsoft Edge Browsers supported
  • >50 Mbps network bandwidth recommended

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are up to 1 hour depending on the service level, responses are during normal working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SynApps Solutions standard support includes Service Managers, Infrastructure Engineers, and Application Support Engineers operated out of our Hatfield support office. We aim to assess and respond to ALL Priority 1 incidents within 1 hour when raised during the normal business hours of 09:00-17:30, excluding Bank Holidays and Weekends. Please see our service definition document for a complete breakdown of our service levels.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new customers are assigned a Project Manager that will provide planning, proactive support and advice for the initial onboarding of the service. This will lay out timelines and procedures for the enablement of the platform for the customer. During this period the Project Manager will be responsible for engaging the assigned Service Manager to the customer and preparation of key service documentation. Additional services may be explored as required to engage additional training or configuration tweaks to the service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The customers existing PACS or VNA continues to act as the long term archive for patient data. This Veolity solution essentially holds data while it is ongoing reading by CAD or report finalisation by a Radiologist. As such no end of contract migration issues arise.
• End-of-contract process: We will also return any confidential information, unless there is a legal requirement that we keep it.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our Veolity platform provides a Dicom interface allowing customers to push Lung CTs to the platform for reading by Veolity's CAD Algorithm. Conversely Signed off reports can be pushed back to a PACS/VNA platform using the same Dicom interface. Optionally a structured XML can be sent to a RESTful endpoint configurable by the customer. (eg. on an Integration engine)
• Accessibility standards: None or don’t know
• Description of accessibility: The Dicom interface is accessible over the secure VPN or optionally HSCN connection allowing Lung chest CTs in Dicom format to be submitted.
• Accessibility testing: This service interface is specific to the submission of studies from a customers PACS or VNA platform. We have tested this interface with many PACS systems.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Resources provided for the service are provisioned on uncontended hardware.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide platform performance reports in the form of Network throughput, CPU & Memory Usage * Storage use.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mevis

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Physical access controls are managed by our hosting partner.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Finalised/Signed off reports of each study are automatically sent to PACS/VNA. User may optionally export a report in PDF or RTF format from the reporting screen if required.
• Data export formats: Other
• Other data export formats:
  • PDF
  • RTF
  • XML (Optional)
  • Dicom
• Data import formats: Other
• Other data import formats: Dicom

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.90%
• Approach to resilience: Data centre provides power, network and hardware resilience to eliminate many single points of failure.
• Outage reporting: All outages will be reported via email notifications service. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Service Manager will proactively contact customers as appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Management interfaces and support channels is based on restricted access via named user account
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Latest Revision Date: 22/05/2023 - First Registered in 12/06/2014
• What the ISO/IEC 27001 doesn’t cover: The whole organisation has been included in the certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CyberEssentials Plus
  • DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As part of ISO 27001 certification we maintain a formal Information Security Management System, under which we maintain our Information Security Policy. The information security policy approval is conducted as part of the quarterly management review meetings which is driven by at least two directors and the Security and Compliance Manager. Our Information Security Policies are subjected to a regular internal audit for which we have a pre-defined schedule of areas of the ISMS (ISO 27001) which are to be audited. The schedule ensures that all areas of the ISMS Scope are audited at least annually and, in some areas, twice a year. This is to ensure that appropriate adoption of the policy is monitored within the organisation. The auditor may be an individual within the organisation appointed to audit a specific area of the business.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SynApps Solutions has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with best practise with ITIL and in-line with the change control procedure defined in our ISMS as part of our ISO27001 accreditation. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation. Typically as part of the onboarding service where the customer has specific change control procedures then we will integrate with these.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SynApps Solutions vulnerability management policy and process, which has been implemented, maintained and assessed in accordance with the guidance from the ISO27001 standards. SynApps Solutions receives regular updates where from the vendor suppliers, taking action where and when it is appropiate to the service. For other systems and software we monitor news letters published by our partners and reports published by industry standard news outlets to promptly identify and evaluate any emerging vulnerabilities which require our attention.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Following best practice from the National Cyber Security Centre, SynApps Solutions protects the proposed platform with enhanced protective monitoring services (SIEM). Protective Monitoring is pro-actively operated by our partner Falanx Assuria whose approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, audit monitoring, boundary traffic where not covered by the data centre, suspicious activities, network connections amongst many others. All alerts are immediately notified to the SynApps Solutions infrastructure team for prompt investigation.
• Incident management type: Supplier-defined controls
• Incident management approach: SynApps Solutions has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by SynApps Solutions personnel, and incidents identified and reported to SynApps Solutions by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SynApps Solutions is committed to help fighting climate change in all aspects of how we do business. As part of our ISO14001 certifcation, our policies actively encourage the use of public transport and reduction in the requirement for employees to use cars. This includes cycle to work schemes, walking and electric transportation.; ; We look to offset the carbon emissions of all our solutions by with our management approach with regular monitoring and analysis of platform carbon emissions. This we look to offset by investing in a portfolio of verified carbon reduction projects in the UK and globally. ALl with the goal of achieving a carbon neutral company.; ; More details can be provided on request.

  Tackling economic inequality

  SynApps Solutions is commited to promoting employment, supporting individuals facing additional challenges in the labour market, delivering career mentoring and skills training, supporting local business and engaging with the community.; ; More details can be provided on request.

  Equal opportunity

  SynApps Solutions is a equal opportunities employer whilst as a SME we do not operate any targets for gender or ethnicity representation, we always ensure that every candidate is evaluated based on their skills and value they bring to delivery of services to our customers. As an ongoing basis we regularly conduct to gender pay gap analysis to ensure that all employees are paid based on their role and skill levels.; ; More details can be provided on request.

  Wellbeing

  The Company has put in place measures to prevent and manage risks to staff wellbeing, together with appropriate training and individual support. We seek to foster a mentally healthy culture by incorporating these principles into line manager training and running regular initiatives to raise awareness of mental health issues at work. Our wellbeing programme focuses on creating open dialogue around the 4 pillars of health.; ; More information can be provided on request.

Pricing

• Price: £4.50 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.paton@synapps-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.