Bridgeall Limited

OutSystems Development & Consultancy

OutSystems is the market leading low code development platform. Take your manual spreadsheet processes and digitise them. Using a simple drag and drop editor and templated approach.

Bridgeall is an OutSystems partner and offers a full range of consultancy, governance, migration, training, implementation and support services.

Features

• OutSystems uses a drag and drop editor
• Intuitive and easy to use applications via OutSystems
• OutSystems provides a full range of security capability
• Modernise processes with OutSystems
• Deliver apps 10x faster with OutSystems
• Removal of manual business processes
• OutSystems comes with 100s of available connectors
• Market leading no-code low-code capability via OutSystems
• OutSystems is built for web and mobile
• Improve application governance with OutSystems

Benefits

• Gartner names OutSystems leader for low code
• Reduce application development time with OutSystems
• Connect to your data wherever it lives with OutSystems
• Drive productivity and make real time informed decisions
• Increased development agility with OutSystems
• OutSystems simplifies app development
• Efficient business processes and workflows
• OutSystems partner with strong Public sector experience
• Better application governance with Bridgeall OutSystems services

£450 to £1,650 a unit a day

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

232583768030696

Contact

Andrew Hart
01412126400
tenders@bridgeall.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: OutSystems consultancy has no known service constraints.
• System requirements: OutSystems requirements here - https://products.office.com/en-GB/office-system-requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 15 mins
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Microsoft Teams & Skype have been developed to meet accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: OutSystems services are available 24 x 7; 99.9% availability; Our SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started with OutSystems with our OutSystems consultancy and development is completely tailored to you. We offer a flexible approach with briefing sessions, discovery workshops, business case development, art of the possible sessions, proof of concepts, trials and more.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Tailored to customer’s requirements
• End-of-contract process: Tailored to customer’s requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: OutSystems comes with a range of out of the box API services and connectors. The full API details are avilable online
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our OutSystems approach is completely tailored to the customer. Customisation of OutSystems as a platform information is available from OutSystems

Scaling

• Independence of resources: Backed by Microsoft's Investment and SLA's

Analytics

• Service usage metrics: Yes
• Metrics types: Office 365 reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Cloud Services, Consultancy and our own Software IPR

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see OutSystems website.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: OutSystems provides a 99.9% SLAs.
• Approach to resilience: Failover Data Centres - 3 across the UK.; https://docs.microsoft.com/en-gb/Office365/securitycompliance/office-365-data-resiliency-overview
• Outage reporting: Public dashboard, API, email alerts, SMS; Via the service status portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Active Directory Services and Azure AD Connect
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QEC
• ISO/IEC 27001 accreditation date: 10 May 2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Subject to the Return on Investement model ROI

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: ISO27001 and Cyber Security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:; • Initiate change request; • Validate change request including security; • Assess and plan change (operational); • Approve change implementation; • Execute and complete change; • Status reporting; • Review post implementation and close change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Follow the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:; • Preparation; • Vulnerability scan; • Define remediating actions; • Implement remediating actions; • Rescan; We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.; Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available. ; ; Critical Alerts; • Ping/Port Availability Checks; • HTTP on all sites; • SMTP Service Check; • Database Service Check; • URL Availability Check; Trend Alerts; • CPU Usage; • Memory Usage; • Storage Capacity; • Disk I/O; • Disk Read/Write Times; URL Response/Wait Times
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.; We provide the following activities:; Detection and recording; Classification and initial support; Investigation and diagnosis; Resolution and recovery; Tracking and communication.; ; Major Incident Process:; Follow procedures; Communication; Defines incident severities, ; Escalations; Roles and responsibilities - internal and external organisations; Review process and issue a report - actions taken, lessons learned.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity

  Covid-19 recovery

  Bridgeall is committed to delivering exceptional value and service, particularly in the context of Covid-19 recovery. All through the pandemic we took necessary steps to ensure both our staff and customers were safe. We adopted a hybrid working environment and promoted working from home and continued to deliver our services without interruption. Our approach is tailored to meet the unique needs of our customers, ensuring that we understand their business, goals, and challenges to implement solutions that drive success. We have a proven track record of adapting quickly to changing circumstances, as evidenced by our rapid development of a new application system for Time for You (TFY) Care to handle increased caseloads during the pandemic.; Our commitment to social value is embedded in our operations. We strive to invest in our client’s business, projects, and communities, aiming to deliver environmental, social, and financial returns. This is exemplified by our work with Link Housing Association, where we provide annual financial sponsorship of their charity foundation, Link Living, which supports children and adults affected by trauma or disadvantage.; In our tender responses, we demonstrate our ability to deliver against social value themes. We propose credible targets and ensure performance is monitored against the National Themes, Outcomes, and Measures (TOMs) developed by the Social Value Portal. Our dedication to social value, particularly in aiding Covid-19 recovery, is evident in our strategic approach to service delivery, our investment in community and environmental projects, and our adherence to rigorous standards that ensure we contribute positively to society.

  Equal opportunity

  Bridgeall's equal opportunities ethos is reinforced by our proactive measures to prevent discrimination and promote equality in all aspects of our employment and service delivery. We abide by the Equality Act 2010 and have established a diverse workforce that reflects the communities we serve. Our policies ensure fair treatment for all, with a particular focus on supporting disabled individuals through career development and tailored training programs.; Our commitment to fair work practices is evident in our status as a signatory to the Scottish Government's Scottish Business Pledge and our accreditation as a Living Wage Employer. We believe that fair compensation is crucial for attracting and retaining top talent, boosting morale, and enhancing productivity. Investing significantly in staff development, we prioritise continuous learning and growth, tailoring training based on annual appraisals, and offering various resources for advancement.; Bridgeall has made significant progress in improving employee retention over the past few years. The retention rates have steadily increased from 82% in 2021 to 98% in 2023.; To ensure a consistent team with minimal turnover we adopt numerous practices across the entire business, which includes; Investing in Employee Development, Competitive Compensation and Benefits, Work-Life Balance, Flexible Working, Transparent Communication, Recognising and Celebrating Achievements, Addressing Employee Concerns, Promoting Mental Health & Well Being, Collaboration and Team-Building Exercises, Career Growth Opportunities, Exit Interviews and Analysis, Annual Reviews and Recognition Program.; Bridgeall's dedication to equal opportunities is not just a policy but a core principle that guides our actions and decisions, ensuring a workplace where everyone can thrive.

Pricing

• Price: £450 to £1,650 a unit a day
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Power Platform PoC
• Link to free trial: TBA

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.