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Syniad IT

ServiceNow Implementation Support

We provide organisations with assistance in the implementation of their ServiceNow tooling. We help with selection, requirements definition, selection of a systems integration partner and management of the build, test and implementation phases of the tool, ensuring the client's outcomes are achieved within time, costs and quality constraints

Features

  • Help choosing a Service Management tool
  • Help choosing a ServiceNow systems integration partner
  • Help defining tool selection requirements
  • Help defining functional requirements
  • Help defining underpinning processes
  • Help developing an IT operating model
  • Help developing a ServiceNow support support
  • Help developing a ServiceNow development roadmap
  • Help developing reporting and monitoring frameworks

Benefits

  • Reduces deployment time
  • Reduces risk of budget overrun
  • Ensures that the tool meets the needs of the business
  • Ensures that the SI partner configures the tool efficiently
  • Ensures that processes exploit the workflow capabilities of the tool
  • Ensures that the organisation's ITSM teams are organised effectively
  • Ensures that the organisation's ITSM processes operate optimally

Pricing

£5,000 to £250,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@syniadITsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 3 2 9 8 7 1 4 2 7 8 7 7 3 6

Contact

Syniad IT Steve Morgan
Telephone: 020 3143 3492
Email: steve@syniadITsolutions.co.uk

Planning

Planning service
Yes
How the planning service works
We help organisations:
- define their functional and non-functional requirements
- select a systems integrations partner
- develop future state operating model and organisation design to operate and maintain the new tooling
- define future state IT Service Management processes
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help organisations:
- understand their existing data model
- define future state data models
- define strategies to move data between systems
- define cutover / migration approaches
- manage systems integration teams
- produce communications and training material for affected users
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
We don't provide support

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

ITSM tool implementation, such as ServiceNow creates efficiencies which allow organisations to grow, thereby creating employment opportunities.

Pricing

Price
£5,000 to £250,000 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@syniadITsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.