IVY LEAGUE SCHOLARS LTD

CRM, ERP, Marketing, Events, Campaign Management Software

Dynamics 365 is Microsoft's ERP and CRM solution. It includes Finance (erstwhile FO), Sales, Marketing, Customer Service, Field Service and Project Service Automation. We can help deliver maximum benefit from standard tool-sets, and have experience in using the entire Dynamics product suite to develop innovative solutions.

Features

  • Comprehensive ERP and CRM product for all business functions
  • 24/7 availability on Microsoft Cloud (Azure)
  • Out of the box as well as customised security model
  • Native to Microsoft ecosystem
  • Build in reporting and BI features

Benefits

  • Easy to integrate with O365 products
  • Full suite of Marketing tools like portals, events, campaigns, etc
  • Easy to integrate with Address APIs, Maps, etc
  • Flexibility to make changes on the fly
  • Compliments with Powerautomate and Powerapps to build great apps

Pricing

£27 to £100 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhiraj.hawaldar@gmail.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 3 3 0 0 0 5 6 9 2 5 1 3 4 1

Contact

IVY LEAGUE SCHOLARS LTD Dhiraj Hawaldar
Telephone: 07403721558
Email: dhiraj.hawaldar@gmail.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Service is hosted on Azure cloud. There are planned maintenance windows and as well as may require emergency updates.
System requirements
  • D365 Enterprise and powerapps user licenses
  • D365 Marketing instance licenses
  • Licensing is subject to change from time to time

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Varies and can be suited for clients needs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Varies and can be suited for clients needs
Web chat accessibility testing
Not applicable. Chat support is part of D365 power platform admin feature.
Onsite support
Onsite support
Support levels
We provide support for all development functions such as -
Platform architecture
Solution architecture
Requirements management
Product Management
Product development
Integrations
Testing
Training
User Support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Show and Tell before the deployment, Onsite training, online training, user guides
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Backups will be provided in user defined formats when requested
End-of-contract process
The price may include -

product development cost, customisation cost, support cost, training cost and demise costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no difference. Microsoft D365 uses unified interface version which lets the users access the applications from any screen.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Microsoft AD enabled SSO and MFA login
Accessibility standards
None or don’t know
Description of accessibility
The service is accessible through a Azure generated as well as custom URL.
Accessibility testing
Not applicable
API
Yes
What users can and can't do using the API
Microsoft D365 has out of the box API management tool which can generate APIs to be consumed outside the application as the user may require.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can customise the service through forms, tables, fields, workflows, business process flows, dashboards, integrations, etc. Depending on the customisation a the buyer will require resources with some understanding of the product or a experienced developer.

Scaling

Independence of resources
The software is hosted on Microsoft Azure which provides secured and ring fenced tenancy for each organisation.

Analytics

Service usage metrics
Yes
Metrics types
Number of users login, number of records, number of tickets, number of changes, etc.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The users can export the data to EUC worksheets or to satellite data storage such as database softwares.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • HTML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • HTML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service is available 24 by 7 except for planned outages
Approach to resilience
The service is hosted by Microsoft Azure on their data centres which provides for load balancing by design.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Azure AD authenticated for application users. Portal users can be authenticated or unauthenticated as per the requirements.
Access restrictions in management interfaces and support channels
The access is governed by out of the box and custom security roles and permissions
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Azure AD authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Microsoft Cloud Services Security Assurance
Information security policies and processes
The security model is a matrix of out of the box Dynamics 365 feature plus user defined controls, policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The changes are versioned for iterations, each change where security is affected is potentially tested for, but not limited to, penetration testing, persona testing and audting.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The OEM, in this case Microsoft, provides updates on and periodically applies any patches required for vulnerability. Any vulnerability of the customisation is addressed on priority and fix is applied as soon as possible.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The system can restricted for geographies and IP addresses or Subnet masks and alert can be setup for unauthorised hits and activities.
Incident management type
Supplier-defined controls
Incident management approach
L1 and L2 support can be provided by client and Ivy League. L3 is provided by Microsoft. The service management for the system can be embedded in the users existing service management processes.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Ivy League believes it can make a difference to those from disadvantaged background if they are trained in development and support of software and applications. We aim and try to hire and train resources from such background.

Pricing

Price
£27 to £100 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Instances, apps, features, functionalities, developer tools

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhiraj.hawaldar@gmail.com. Tell them what format you need. It will help if you say what assistive technology you use.