CRM, ERP, Marketing, Events, Campaign Management Software
Dynamics 365 is Microsoft's ERP and CRM solution. It includes Finance (erstwhile FO), Sales, Marketing, Customer Service, Field Service and Project Service Automation. We can help deliver maximum benefit from standard tool-sets, and have experience in using the entire Dynamics product suite to develop innovative solutions.
Features
- Comprehensive ERP and CRM product for all business functions
- 24/7 availability on Microsoft Cloud (Azure)
- Out of the box as well as customised security model
- Native to Microsoft ecosystem
- Build in reporting and BI features
Benefits
- Easy to integrate with O365 products
- Full suite of Marketing tools like portals, events, campaigns, etc
- Easy to integrate with Address APIs, Maps, etc
- Flexibility to make changes on the fly
- Compliments with Powerautomate and Powerapps to build great apps
Pricing
£27 to £100 a licence
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 3 3 0 0 0 5 6 9 2 5 1 3 4 1
Contact
IVY LEAGUE SCHOLARS LTD
Dhiraj Hawaldar
Telephone: 07403721558
Email: dhiraj.hawaldar@gmail.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Service is hosted on Azure cloud. There are planned maintenance windows and as well as may require emergency updates.
- System requirements
-
- D365 Enterprise and powerapps user licenses
- D365 Marketing instance licenses
- Licensing is subject to change from time to time
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Varies and can be suited for clients needs
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Varies and can be suited for clients needs
- Web chat accessibility testing
- Not applicable. Chat support is part of D365 power platform admin feature.
- Onsite support
- Onsite support
- Support levels
-
We provide support for all development functions such as -
Platform architecture
Solution architecture
Requirements management
Product Management
Product development
Integrations
Testing
Training
User Support - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Show and Tell before the deployment, Onsite training, online training, user guides
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Backups will be provided in user defined formats when requested
- End-of-contract process
-
The price may include -
product development cost, customisation cost, support cost, training cost and demise costs.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There is no difference. Microsoft D365 uses unified interface version which lets the users access the applications from any screen.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Microsoft AD enabled SSO and MFA login
- Accessibility standards
- None or don’t know
- Description of accessibility
- The service is accessible through a Azure generated as well as custom URL.
- Accessibility testing
- Not applicable
- API
- Yes
- What users can and can't do using the API
- Microsoft D365 has out of the box API management tool which can generate APIs to be consumed outside the application as the user may require.
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Buyers can customise the service through forms, tables, fields, workflows, business process flows, dashboards, integrations, etc. Depending on the customisation a the buyer will require resources with some understanding of the product or a experienced developer.
Scaling
- Independence of resources
- The software is hosted on Microsoft Azure which provides secured and ring fenced tenancy for each organisation.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Number of users login, number of records, number of tickets, number of changes, etc.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- The users can export the data to EUC worksheets or to satellite data storage such as database softwares.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Excel
- HTML
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Excel
- HTML
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- The service is available 24 by 7 except for planned outages
- Approach to resilience
- The service is hosted by Microsoft Azure on their data centres which provides for load balancing by design.
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Other
- Other user authentication
- Azure AD authenticated for application users. Portal users can be authenticated or unauthenticated as per the requirements.
- Access restrictions in management interfaces and support channels
- The access is governed by out of the box and custom security roles and permissions
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- Azure AD authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Microsoft Cloud Services Security Assurance
- Information security policies and processes
- The security model is a matrix of out of the box Dynamics 365 feature plus user defined controls, policies and processes.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The changes are versioned for iterations, each change where security is affected is potentially tested for, but not limited to, penetration testing, persona testing and audting.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The OEM, in this case Microsoft, provides updates on and periodically applies any patches required for vulnerability. Any vulnerability of the customisation is addressed on priority and fix is applied as soon as possible.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The system can restricted for geographies and IP addresses or Subnet masks and alert can be setup for unauthorised hits and activities.
- Incident management type
- Supplier-defined controls
- Incident management approach
- L1 and L2 support can be provided by client and Ivy League. L3 is provided by Microsoft. The service management for the system can be embedded in the users existing service management processes.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
Ivy League believes it can make a difference to those from disadvantaged background if they are trained in development and support of software and applications. We aim and try to hire and train resources from such background.
Pricing
- Price
- £27 to £100 a licence
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Instances, apps, features, functionalities, developer tools